Using the ExpressDesign Wizard
"Problem with scanner or camera software."
This message will appear when trying to use your scanner or digital camera if the device has not been installed correctly. Close mySewnet™ Embroidery, follow the manufacturer's instructions for the WIA-compliant device, then reopen mySewnet™ Embroidery and try again.
"Scanner or camera is in use by another application."
This message will appear when trying to use your scanner or digital camera if another graphics program is already open that uses the WIA-compliant device. Close mySewnet™ Embroidery and the other graphics program, then reopen mySewnet™ Embroidery and try again.
"Your scanner or camera is no longer available for use. Close this program, plug in and switch on your scanner or camera, and run this program again."
This message will appear if the connection to your scanner or digital camera has a problem. Close mySewnet™ Embroidery, check the connections to your scanner or digital camera, then reopen mySewnet™ Embroidery and try again.
"Failure to acquire picture due to unknown causes."
This message will appear in certain circumstances when trying to use your scanner or digital camera, for example if the cable is disconnected during the scan or download. Close mySewnet™ Embroidery, check the connections to your scanner or digital camera, then reopen mySewnet™ Embroidery and try again.
"Could not load picture file."
This message could appear if the desired picture is not where the module expects it to be, for example if it was loaded from a USB memory stick, then closed and the memory stick removed. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.
"Some areas were too thick to be traced."
This message may appear when creating an Express Trace design if the final picture has thick areas of solid color. Some or all parts of the design may not be created. Try using options in the wizard, on the Outline Finder and Expander page and/or the Monochrome Threshold page, to ensure the outlines are not too thick. Cancel the wizard, adjust the picture so that the outlines are easier to isolate with Monochrome Threshold, then open the picture in the ExpressDesign Wizard again.
"Please choose a valid motif pattern."
This message appears if you try to select a motif from My Motifs, and all the motifs have been deleted from My Motifs. Use mySewnet™ Digitizing to add at least one motif to My Motifs.
"Error. Motif database is missing or corrupt. Cannot change motif."
This message usually means that the motif database has been deleted or corrupted. This may be corrected by repairing the installation.
First, delete the file named 'SystemMotifs.mdb' from ProgramData\mySewnet\Embroidery1\\System.
This assumes you have installed your mySewnet™ Embroidery Software software in the default location. If the file is not present then this is the reason for the error. The file name may simply be shown as 'SystemMotifs'.
Put your mySewnet™ Embroidery Software software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the motifs will be restored.