Using the Cross Stitch Design Wizard
"The From Scanner or Camera option is not available, even though my scanner/camera is plugged in."
The From Scanner or Camera option may not be available, even though you have installed and connected a scanner/camera, if it does not support Windows Image Acquisition (WIA). If your scanner/camera supports a different image acquisition system, e.g. TWAIN, create a .PNG or .JPG file of the image in My Pictures, and load it from there.
"Some pictures are not shown as thumbnails in the Open picture dialog box."
This may happen if you are trying to view wmf (Windows Meta File) pictures as thumbnails in Windows® 7 or Windows® 8. Windows® 7 and Windows® 8 do not provide thumbnail views of wmf pictures.