First, confirm that the mySewnet™ Machine app is running. mySewnet™ Machine appears as a machine icon in the menu bar.
If mySewnet™ Machine is not running, start it.
Click the mySewnet™ Machine icon in the Launchpad , or double-click the mySewnet™ Machine icon in the Finder
.
Second, confirm that the mySewnet™ Machine app is communicating with your embroidery machine.