Using the ExpressDesign Wizard
"My picture already has outlines, but some outlines are not traced properly when I create an Express Trace embroidery."
This can happen if the outlines in your original picture are only one pixel wide. For example, there may be gaps or missing sections of the outline. If this happens, select Find Outlines on the Outline Finder and Expander page and ensure Expand is set to 1. This will thicken all the outlines so that they are traced correctly.
"The preview picture is blank or almost blank on the Express Trace Options or Express Border Options page."
This may happen if the outlines in the picture are only one pixel wide after the Monochrome Threshold page.
For Express Trace, return to the Outline Finder and Expander page, select Find Outlines and ensure Expand is set to 1.
For Express Border, first click Picture Options and set the Area Sensitivity to High. If this does not have the desired effect, return to the Monochrome Threshold page and adjust the slider so that more of the picture within the desired areas turns black. If this also selects unwanted parts of the picture, you may need to remove the unwanted areas in a picture editor.
"My picture only makes a rectangular border when I create an Express Border."
This can happen with a picture that has a border or background that is black or very dark, especially if the background or border cannot be removed with Monochrome Threshold.
For pictures with a dark border, it should be possible to remove the border on the Rotate and Crop Picture page of the ExpressDesign Wizard. If this is not possible, edit the picture to remove the border or change the border color.
For pictures on a dark background, use an image editor to invert the colors in the picture or change the background color to a light color.
After editing the picture, load it again in the ExpressDesign Wizard.
"Why can’t I click Finish on the Fabric and Stitch Type Options page?"
If you change the options on the Fabric and Stitch Type Options wizard page, you must click Refresh Preview before you can click Finish to place the embroidery in the work area. The Finish button is not available until the preview has been refreshed.