"When I view some pictures before opening them in the preview Window of the Open dialog box they appear blue."
Pictures saved in .jpg format from Adobe® Photoshop® with non-image data may appear blue in the preview window. This does not affect the way they appear on the mySewnet™ Digitizing screen. To avoid this, if you use Adobe® Photoshop® to save .jpg files, make sure to check the Exclude non-image data box. If you do not have access to this program and have received this type of file, open the picture and re-save it in another program such as Paintshop Pro. This automatically removes the non-image data.
"I loaded a small picture, and it has too many jagged lines."
Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.
"The From Scanner or Camera option is not available, even though my scanner/camera is plugged in."
The From Scanner or Camera option may not be available, even though you have installed and connected a scanner/camera, if it does not support Windows Image Acquisition (WIA). If your scanner/camera supports a different image acquisition system, e.g. TWAIN, create a .png or .jpg file of the image in My Pictures, and load it from there.