"The color xx has been found in your database, but the thread color is not exactly the same."
This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database. If you click OK, the color will be replaced with the near match. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use mySewnet™ Thread Cache. To check for the latest updates for the mySewnet™ Embroidery Software, use Smart Update in mySewnet™ Configure.
"Could not find xx in your database. Matching to closest thread in yy."
This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database. If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in mySewnet™ Configure. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use mySewnet™ Thread Cache. To check for the latest updates for the mySewnet™ Embroidery Software, use Smart Update in mySewnet™ Configure.
"Error - thread range is corrupt or missing. Cannot change thread. Restore MySettings or reinstall the thread database."
This message appears if there is a problem with your thread database. You will be unable to choose a thread color. First close all the modules of the mySewnet™ Embroidery Software, close down your computer and restart. If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in mySewnet™ Configure. Otherwise, you either need a new version of the thread database, or a repair install of your mySewnet™ Embroidery Software software. To check for the latest updates for the mySewnet™ Embroidery Software, use Smart Update in mySewnet™ Configure.
If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\mySewnetSystem:
User.sqlite
System_cdb2.sqlite
This assumes you have installed your mySewnet™ Embroidery Software software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.
Put your mySewnet™ Embroidery Software software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.
This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in mySewnet™ Configure after repairing the installation.
"Error: Please select a valid thread."
This message appears if you attempt to click OK in the Color Selection dialog box when MyThreads is selected as the thread range and MyThreads is empty.
To prevent this message appearing again, use mySewnet™ Thread Cache to add at least one thread to MyThreads.