This message is displayed if you select Reset All Apps in the Utilities tab while other TruEmbroidery™ 3 Software apps are running. Click Cancel, or use Quit Open TruE 3 Apps to close all open apps.

This message is displayed if you select Quit Open TruE 3 Apps in Reset All Apps when, for instance, a dialog is open or you have unsaved changes in a TruEmbroidery™ 3 Software app. Click OK, and then shut the app down manually.

This message appears if the tolerance value entered in the box on the Export tab is below 1mm or above 3mm, or is not a number. Enter a number within the valid range.

This message appears if the value entered in the Real Size box on the Appearance tab is below 5mm or above 200mm, or is not a number. Enter a number within the valid range.

This message is displayed when you click Restore My Settings in the Utilities tab. Click OK, or click Cancel to keep your current settings.

This message is displayed if you select Reset All Apps in the Utilities tab while other TruEmbroidery™ 3 Software apps are running. Click Cancel, or use Quit. Open TruE 3 Apps to close all open apps.

This message is displayed if you select Quit Open TruE 3 Apps in Reset All Apps when, for instance, a dialog is open or you have unsaved changes in a TruEmbroidery™ 3 Software app. Click OK, and then shut the app down manually.

Yes, you can by using the following instructions:

1. Click on System Preferences from your Dock - the icon that looks like a cog.
2. In the System, click on the Users & Groups icon.
3. Ensure that your user account (listed near the top left section of that window, under Current User) is selected.
4. Click on the Login Items tab - on the right hand pane of that window.
5. Click on the + icon on the right hand pane of that window. An Open dialog will appear.
6. On the left hand pane - under the Favorites section; click on the Applications entry.
7. In the right hand pane, scroll down the list of apps until you come to the TruE™ 3 Machine entry.
8. Select the TruE™ 3 Machine entry and click on the Add button.
9. You will now see TruE™ 3 Machine in the list of items that will automatically start when you log in.
10. Close System Preferences/Users & Groups.

When you next log into your computer; the TruE™ 3 Machine app will automatically run.

No, you are not able to connect two embroidery machines at the same time, and to send a design to the first embroidery machine and then to the second embroidery machine.

If you want to send an embroidery to two machines, do as follows

1. Send the design to the first machine.
2. Disconnect the USB connection between your Mac and that embroidery machine.
3. Connect a USB cable between your second embroidery machine and your Mac.
4. Send a design to that second embroidery machine.

First, confirm that the TruE™ 3 Machine app is running.TruE™ 3 Machine appears as a machine icon in the menu bar.

If TruE™ Machine is not running, start it.

• Click the TruE™ 3 Machine icon in the Launchpad , or double-click the TruE™ 3 Machine icon in the Finder .

Second, confirm that the TruE™ 3 Machine app is communicating with your embroidery machine.

• Click the machine icon in the menu bar and check that your embroidery machine is listed in the menu. If it is not, check the USB connection, then choose Quit and start TruE™ 3 Machine again.

Note: If the USB connection between your embroidery machine and computer is temporarily interrupted, you may need to restart TruE™ 3 Machine.

You can only send a design directly to your embroidery machine if the following folder exists:

/[Home]/TruEmbroidery/TempSend.

If this folder does not exist, do as follows:

1. Open a Finder window.
2. Choose Go > Home.
3. Click the TruEmbroidery folder to open it.
4. Control–click an empty area of the screen and choose New Folder from the context menu.
5. Name the new folder TempSend.
6. Send the design again.

Now try to send the design again.

Your embroidery machine may not be able to read USB sticks with a large capacity. Check the manual for your embroidery machine for information on limitations on the size of USB stick memory.

You may need to place the embroidery within a particular folder on your USB stick. For example, on the Janome MC350E the embroidery files must be placed in the EMB5 folder, while for the MC11000 and MC12000 they must be placed in the Embf folder.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size this message would appear.

The Melco format (.exp) extension is also used by default in the Mac operating sytem.

Therefore, you would not be able to open those files via the Open dialog.

In order to use Melco files; use Insert/View to use those designs in your TruEmbroidery 3 software.

Certain items (for example Undo in the Edit menu) are only available once an embroidery design is shown on the screen.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 127, 127, 127 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Preferences to change the grid spacing. Set the Grid Size to 10mm.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 211, 233, 255 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Reset All Apps in TruE™ 3 Configure to return the toolbar and windows in the app to their default settings.

To return the icons in the toolbar to their default settings, choose View > Customize Toolbar, and drag the default icon set into the toolbar.

To use Reset All Apps:

1. Ensure your designs are saved in any TruEmbroidery™ 3 Software apps that are open.
2. Click the TruE™ 3 Configure icon in the Launchpad, or double-click the TruE™ 3 Configure icon in the Finder.
3. Click the Utilities tab.
4. Click Reset All Apps.
5. Click the Quit Open TruE 3 Apps button to close all open apps.
6. Click the Reset All Apps button.

Note: If some TruE 3 apps are still open, a message will appear, saying that some apps appear to be running. Click OK to close all running TruE 3 apps, or click Cancel.

The toolbar and windows in your app will have been restored to their original state.

Note: If preferred, to check the toolbar choose View, then choose Show Toolbar if the toolbar has been hidden, or choose Customize Toolbar to reset the toolbar if icons have been added to or removed

The find thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. The existing thread number is also listed. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

The thread name or number is changed when the thread is opened if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database. The color will be replaced with the nearest match in the Import Thread Range you have set in TruE™ 3 Configure. You can alter it to any other color if desired. To check for the latest updates for the TruEmbroidery™ 3 Software, use Smart Update in TruE™ 3 Configure.

This message will appear when trying to start an app if the TruEmbroidery™ 3 Software cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer

This message may appear if you try to use TruE™ 3 Create shortly after starting or logging into your computer, before the system is fully ready. Wait for a few seconds and try again.

This message will appear when system resources are low. Close other apps and try again. If this does not work, try restarting your computer.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

The TruEmbroidery™ 3 Software will display threads in a file in the same way on any computer where it is installed. That is, the colors used will be the same even if they are reproduced slightly differently on different monitors. You can print a worksheet to see the colors and color names used in a particular design. This is true, even if you do not have all the threads in a design defined in the database on your computer. This is because a TruEmbroidery™ 3 Software design has complete information for each of the threads it uses.

Each thread used in a design will fall into one of the following categories:

• A thread from the Thread Database.
• A thread from the Thread Database that is not on your own Thread Database because your database is out of date.
• A custom thread defined in the file that does not appear in your Threads database.

The availability of threads in the Thread Database will only affect parts of the TruEmbroidery™ 3 Software where you can change colors, as follows:

• Editing apps: TruE™ 3 Studio and TruE™ 3 Modify
• Design apps: TruE™ 3 Create
• Adding/Editing Thread: TruE™ 3 Thread Cache
• Generating fonts: TruE™ 3 QuickFont

Below are some situations you may encounter according to the availability of thread definitions, as categorized above.

Use Smart Update to find and download the latest thread database, which you can then install.

The process of exporting SHV designs to a USB Embroidery stick may take up to a few minutes.

When the 'Exporting to USB Stick' progress bar disappears; then the designs have written to the USB Embroidery Stick.

Be sure to go to Finder and Eject your USB Stick before removing it from the computer and inserting it into your Designer 1 USB machine.

It may be that your USB Embroidery Stick is running very low on space.

It is advisable to format your USB Embroidery Stick to ensure that it has enough space for your SHV designs to be written.

The following formatting process will delete ALL files/folders from your USB Embroidery Stick. If you have any files/folders that you wanted to keep, then backup them up before proceeding with the following procedure.

1. Eject and then remove all USB Sticks/Hard Disk from your Mac®.
2. Insert your USB Embroidery Stick that you would like to format.
3. Open Finder.
4. Click on the Go menu.
5. Click on the Home option.
6. Browse to the .../TruEmbroidery3/Samples/Finder/Stitch/Animals
7. Control+click on any .vp3 file shown. A context menu will appear.
8. Move your mouse to the Services sub-menu
9. Click on the TruE 3 Convert option. A TruE 3 Convert box should appear.
10. Click on the ... button tn the Output File Type section.
11. Select Husqvarna Viking Designer 1 (.shv) from the list.
12. Click on the USB Stick icon in the Select Device section
13. Click on the Format button in that section. A warning will appear.
14. After you have read and accepted the warning, click Yes to start the Formatting process.
15. The formatting process should take less than a minute.
16. When it is complete, try to export your SHV designs again to the USB Embroidery Stick.

The measurements are taken from the settings on the Appearance tab in the TruE 3 Configure.

To change those settings, do the following:

1. Go to the Launchpad.
2. Open TruE 3 Configure..
3. Click on the Appearance tab.
4. From the Show Measurements In: section, either choose Millimeters (mm) or Inches (").

You would need to choose Husqvarna Viking Designer I from the Export dialog:

1. Click on the File menu
2. Choose Export.
3. Select Husqvarna Viking Designer I (.shv) from the drop-down list.
4. Depending on which device (floppy disk or USB Embroidery Stick) you are write to, you will click on the appropriate icon for that device.
5. [Optional] to backup the items already on your floppy disk/USB Embroidery Stick; click on the Read Stick or Disk button and then choose the location to save your backup to.
6. Click on the Next button to start writing to that device.

n.b. The instructions above are only applicable to TruE 3 Elite or TruE 3 Elements owners with activated dongles.

Launchpad shows the icons for all your installed software on your Mac® computer.

Depending on how many apps you have installed on your Mac®; the icons may span more than one page in Launchpad .

When there is more than one page of icons available in Launchpad , there will be a number of ‘dots’ – representing all the available Launchpad pages. The dot for the current page will be highlighted, click on one of the other dots to navigate between pages.

The latest dongle drivers (v7.40) can be found by opening TruE3 Configure and then clicking on the Smart Update button.

The dongle drivers allow compatibility with the latest Mac® OS X El Capitan operating system.

This message appears when installing the Samples or Bonus Designs. Click Continue to proceed with the installation if the dongle has already been activated. Otherwise, activate your dongle, and then install the Samples or Bonus Designs.

This message appears if you try to install the Samples or Bonus Designs before activating your dongle. Install TruEmbroidery™ 3 Software and activate your dongle before installing the Samples or Bonus Designs.

When installing any of the TruEmbroidery™ 3 Software samples/backgrounds/documents/bonus designs the files should be installed in subfolders of the folder /Users/Home/TruEmbroidery3/ (where Home means the account of the user you are logged in as), however occasionally this may not be the case. This will result in your samples/backgrounds/documents/bonus designs being installed into the root of your hard disk, for example Macintosh HD.

If this occurs, you may either load the samples from their current location, or move/copy the folder(s) to the correct location.

Please note that by default the Mac® will replace the content inside the folder, therefore it is recommended to make a copy of your files before replacing.

When opening TruE3 Studio or TruE3 Create, the module opens (and shows the menus), but the work area does not appear.

[These instructions are not required on any Mac operating system version earlier than MacOS Catalina (10.15)]

You will need to:

• Download the MacOS Catalina - TruE3 Patch
• Follow the instructions in the following video to resolve the issue - MacOS Catalina TruE3 patch video

If your installed TruE3 Software is not at version 3.2; you can download the latest TruE3 Software 3.2 from here and then install it.

Depending on the setup of your computer/device, the video may view in your browser, or download the file. If the file is downloaded, you will be required to find and open the downloaded video file.

You may receive this error message when trying to install the older dongle drivers for TruE3 onto macOS Catalina.

If you receive this message, you should download and install the latest TruE3 Dongle Drivers

Simply click the Register button in TruE™ 3 Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

Ensure your dongle is connected to your computer before you start, so that your current registration details can be easily retrieved.

If your dongle is not connected, you will need to enter your e-mail address and password to find your registration details.

This may occur on an existing installation of the TruE 3 Embroidery System as a result of upgrading to the latest Mac OS Update

To resolve this issue; do the following steps:

1. Go to http://www.truembroidery.com
2. Click on the Downloads link at the top of the page.
3. Click on the True 3 Download Portal button.
4. Enter your registered E-mail Address.
5. Enter your Password. Click Next.
6. Click Next again.
7. In the TruEmbroidery 3 Software section, download the latest TruEmbroidery3Software32.pkg file.
8. Close down all TruEmbroidery 3 System Apps.
9. Install the TruEmbroidery3Software32.pkg file that you just downloaded.
10. Open TruE 3 Configure and confirm that clicking on the Register, Activate Dongle and Smart Update buttons now open up a window in the background.

This message appears when you delete a My Fill pattern from the Manage My Fills dialog. Click Yes or No, as desired.

This message is displayed if you select Reset All Apps in the Utilities tab while other TruEmbroidery™ 3 Software apps are running. Click Cancel, or use Quit Open TruE 3 Apps to close all open apps.

Yes, you can by using the following instructions:

1. Click on System Preferences from your Dock - the icon that looks like a cog.
2. In the System, click on the Users & Groups icon.
3. Ensure that your user account (listed near the top left section of that window, under Current User) is selected.
4. Click on the Login Items tab - on the right hand pane of that window.
5. Click on the + icon on the right hand pane of that window. An Open dialog will appear.
6. On the left hand pane - under the Favorites section; click on the Applications entry.
7. In the right hand pane, scroll down the list of apps until you come to the TruE™ 3 Machine entry.
8. Select the TruE™ 3 Machine entry and click on the Add button.
9. You will now see TruE™ 3 Machine in the list of items that will automatically start when you log in.
10. Close System Preferences/Users & Groups.

When you next log into your computer; the TruE™ 3 Machine app will automatically run.

No, you are not able to connect two embroidery machines at the same time, and to send a design to the first embroidery machine and then to the second embroidery machine.

If you want to send an embroidery to two machines, do as follows

1. Send the design to the first machine.
2. Disconnect the USB connection between your Mac and that embroidery machine.
3. Connect a USB cable between your second embroidery machine and your Mac.
4. Send a design to that second embroidery machine.

First, confirm that the TruE™ 3 Machine app is running.TruE™ 3 Machine appears as a machine icon in the menu bar.

If TruE™ Machine is not running, start it.

• Click the TruE™ 3 Machine icon in the Launchpad , or double-click the TruE™ 3 Machine icon in the Finder .

Second, confirm that the TruE™ 3 Machine app is communicating with your embroidery machine.

• Click the machine icon in the menu bar and check that your embroidery machine is listed in the menu. If it is not, check the USB connection, then choose Quit and start TruE™ 3 Machine again.

Note: If the USB connection between your embroidery machine and computer is temporarily interrupted, you may need to restart TruE™ 3 Machine.

You can only send a design directly to your embroidery machine if the following folder exists:

/[Home]/TruEmbroidery/TempSend.

If this folder does not exist, do as follows:

1. Open a Finder window.
2. Choose Go > Home.
3. Click the TruEmbroidery folder to open it.
4. Control–click an empty area of the screen and choose New Folder from the context menu.
5. Name the new folder TempSend.
6. Send the design again.

Now try to send the design again.

Your embroidery machine may not be able to read USB sticks with a large capacity. Check the manual for your embroidery machine for information on limitations on the size of USB stick memory.

You may need to place the embroidery within a particular folder on your USB stick. For example, on the Janome MC350E the embroidery files must be placed in the EMB5 folder, while for the MC11000 and MC12000 they must be placed in the Embf folder.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

The Melco format (.exp) extension is also used by default in the Mac operating sytem.

Therefore, you would not be able to open those files via the Open dialog.

In order to use Melco files; use Insert/View to use those designs in your TruEmbroidery 3 software.

Certain items (for example Undo in the Edit menu) are only available once an embroidery design is shown on the screen.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 127, 127, 127 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Preferences to change the grid spacing. Set the Grid Size to 10mm.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 211, 233, 255 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Reset All Apps in TruE™ 3 Configure to return the toolbar and windows in the app to their default settings.

To return the icons in the toolbar to their default settings, choose View > Customize Toolbar, and drag the default icon set into the toolbar.

To use Reset All Apps:

1. Ensure your designs are saved in any TruEmbroidery™ 3 Software apps that are open.
2. Click the TruE™ 3 Configure icon in the Launchpad, or double-click the TruE™ 3 Configure icon in the Finder.
3. Click the Utilities tab.
4. Click Reset All Apps.
5. Click the Quit Open TruE 3 Apps button to close all open apps.
6. Click the Reset All Apps button.

Note: If some TruE 3 apps are still open, a message will appear, saying that some apps appear to be running. Click OK to close all running TruE 3 apps, or click Cancel.

The toolbar and windows in your app will have been restored to their original state.

Note: If preferred, to check the toolbar choose View, then choose Show Toolbar if the toolbar has been hidden, or choose Customize Toolbar to reset the toolbar if icons have been added to or removed

The find thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. The existing thread number is also listed. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

The thread name or number is changed when the thread is opened if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database. The color will be replaced with the nearest match in the Import Thread Range you have set in TruE™ 3 Configure. You can alter it to any other color if desired. To check for the latest updates for the TruEmbroidery™ 3 Software, use Smart Update in TruE™ 3 Configure.

This can happen if the desired picture is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message will appear when trying to start an app if the TruEmbroidery™ 3 Software cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer

This message may appear if you try to use TruE™ 3 Create shortly after starting or logging into your computer, before the system is fully ready. Wait for a few seconds and try again.

This message appears when trying to edit an embroidery design outline which is locked, or is on a read-only medium such as a CD-R. Unlock the embroidery design outline before editing, or duplicate it and then edit it, if it is on a read-only medium.

This message appears when trying to unlock an embroidery design outline which is on a read-only medium such as a CD-R. Duplicate it, then edit and save it.

This message appears if the desired design is not where the app expects it to be, for example if a design was saved to a network drive, then deleted or renamed.

The message would appear if you tried to load the design from the Open Recent list on the File menu.

This message appears if the design you are attempting to load is corrupt. For example, it might have the extension .edo, yet not be a proper design outline file.

This message may appear if the design you are attempting to load is corrupt. For example, it might have the extension .edo, yet not be a proper design outline file.

This message appears if you try to load a background image when an image has already been loaded. Click OK to load a new image, or Cancel to use your existing image.

This message appears if you try to load a background image and the picture is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message appears if, for instance, you try to save an embroidery design to a CD-R. A CD-R is read only, therefore you will not be able to save the embroidery design. Save the embroidery design to another medium .

This message appears if, for instance, you have loaded an embroidery design from a CD-R and then attempt to save the embroidery design back to the CD. A CD-R is read only, therefore you will not be able to save the embroidery design. Save the embroidery design to another medium .

This message appears if an embroidery you are trying to Save has a name that has already been used. Replace the existing embroidery, or choose a new name before saving.

This message appears if an embroidery you are trying to Export is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you choose Export. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again. Alternatively, change the size of the hoop.

This message appears if an embroidery you are trying to Export has a name that has already been used. Replace the existing embroidery, or choose a new name before exporting.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example the .sew or Pfaff (.pcs) file format. If you attempt to save a file in this format that is bigger than the largest available hoop size, or has more stitches than are allowed, this message will appear.

This message appears if the embroidery on screen is partially outside the selected hoop. Move the embroidery completely within the four blue corners of the work area and try again, or change the hoop size

This message will appear when system resources are low. Close other apps and try again. If this does not work, try restarting your computer.

This message means that the app is a dealer only version for demonstration and training purposes, and is not available for retail sale. Please contact software support for further information.

This message appears if the value entered in a number box is outside the valid range, or is not a number.

This message appears if the desired embroidery is not where the app expects it to be, for example if an embroidery was saved to a network drive, then deleted or renamed. The message would appear if you tried to load the embroidery from the Open Recent list on the File menu.

This message appears if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message appears when trying to edit an embroidery which is locked, or is on a read-only medium such as a CD-R. Unlock the embroidery before editing, or duplicate it, and then edit it, if it is on a read-only medium

This message appears when trying to unlock an embroidery which is on a readonly medium such as a CD-R. Duplicate it, then edit and save it.

The TruEmbroidery™ 3 Software will display threads in a file in the same way on any computer where it is installed. That is, the colors used will be the same even if they are reproduced slightly differently on different monitors. You can print a worksheet to see the colors and color names used in a particular design. This is true, even if you do not have all the threads in a design defined in the database on your computer. This is because a TruEmbroidery™ 3 Software design has complete information for each of the threads it uses.

Each thread used in a design will fall into one of the following categories:

• A thread from the Thread Database.
• A thread from the Thread Database that is not on your own Thread Database because your database is out of date.
• A custom thread defined in the file that does not appear in your Threads database.

The availability of threads in the Thread Database will only affect parts of the TruEmbroidery™ 3 Software where you can change colors, as follows:

• Editing apps: TruE™ 3 Studio and TruE™ 3 Modify
• Design apps: TruE™ 3 Create
• Adding/Editing Thread: TruE™ 3 Thread Cache
• Generating fonts: TruE™ 3 QuickFont

Below are some situations you may encounter according to the availability of thread definitions, as categorized above.

Use Smart Update to find and download the latest thread database, which you can then install.

This message appears if you use Reset My Demo in Life View. Click Yes to continue, or No to keep your existing My Demo.

The My Demo animated preview is stored in the AnimationPath.txt file in the folder /User]/Library/ApplicationSupport/VSMSoftware/TruE3/System. This location may not be visible on your Mac®, but you can find it using the following steps.

To Backup a My Demo Animation

1. Open the Finder window.
2. Open the Go menu.
3. Hold down the Option (Alt) key, and choose Library.
4. Browse to /ApplicationSupport/VSMSoftware/TruE3/System.
5. Copy the file AnimationPath.txt to your backup location.

I recently captured an image using a camera in a TruE 3 Assistant.

Images that have recently been captured using your webcam in one of our TruE 3 Assistants can be found in /User]/Library/Containers/com.apple.ImageKit.RecentPictureService/Data/Library/Images/Recent Pictures. This location may not be visible on your Mac®, but you can find it using the following steps.

To Manage Recent Pictures Taken By Your Webcam

1. Open the Finder window.
2. Open the Go menu.
3. Hold down the Option (Alt) key, and choose Library.
4. Browse to /User]/Library/Containers/com.apple.ImageKit.RecentPictureService/Data/Library/Images/Recent Pictures.
5. Open the View menu in Finder.
6. Click on the as Icons option to have a better view of the individual images.
7. Manage the .png or .tiff files in that folder as needed.

The process of exporting SHV designs to a USB Embroidery stick may take up to a few minutes.

When the 'Exporting to USB Stick' progress bar disappears; then the designs have written to the USB Embroidery Stick.

Be sure to go to Finder and Eject your USB Stick before removing it from the computer and inserting it into your Designer 1 USB machine.

It may be that your USB Embroidery Stick is running very low on space.

It is advisable to format your USB Embroidery Stick to ensure that it has enough space for your SHV designs to be written.

The following formatting process will delete ALL files/folders from your USB Embroidery Stick. If you have any files/folders that you wanted to keep, then backup them up before proceeding with the following procedure.

1. Eject and then remove all USB Sticks/Hard Disk from your Mac®.
2. Insert your USB Embroidery Stick that you would like to format.
3. Open Finder.
4. Click on the Go menu.
5. Click on the Home option.
6. Browse to the .../TruEmbroidery3/Samples/Finder/Stitch/Animals
7. Control+click on any .vp3 file shown. A context menu will appear.
8. Move your mouse to the Services sub-menu
9. Click on the TruE 3 Convert option. A TruE 3 Convert box should appear.
10. Click on the ... button tn the Output File Type section.
11. Select Husqvarna Viking Designer 1 (.shv) from the list.
12. Click on the USB Stick icon in the Select Device section
13. Click on the Format button in that section. A warning will appear.
14. After you have read and accepted the warning, click Yes to start the Formatting process.
15. The formatting process should take less than a minute.
16. When it is complete, try to export your SHV designs again to the USB Embroidery Stick.

The measurements are taken from the settings on the Appearance tab in the TruE 3 Configure.

To change those settings, do the following:

1. Go to the Launchpad.
2. Open TruE 3 Configure..
3. Click on the Appearance tab.
4. From the Show Measurements In: section, either choose Millimeters (mm) or Inches (").

You would need to choose Husqvarna Viking Designer I from the Export dialog:

1. Click on the File menu
2. Choose Export.
3. Select Husqvarna Viking Designer I (.shv) from the drop-down list.
4. Depending on which device (floppy disk or USB Embroidery Stick) you are write to, you will click on the appropriate icon for that device.
5. [Optional] to backup the items already on your floppy disk/USB Embroidery Stick; click on the Read Stick or Disk button and then choose the location to save your backup to.
6. Click on the Next button to start writing to that device.

n.b. The instructions above are only applicable to TruE 3 Elite or TruE 3 Elements owners with activated dongles.

Launchpad shows the icons for all your installed software on your Mac® computer.

Depending on how many apps you have installed on your Mac®; the icons may span more than one page in Launchpad .

When there is more than one page of icons available in Launchpad , there will be a number of ‘dots’ – representing all the available Launchpad pages. The dot for the current page will be highlighted, click on one of the other dots to navigate between pages.

The latest dongle drivers (v7.40) can be found by opening TruE3 Configure and then clicking on the Smart Update button.

The dongle drivers allow compatibility with the latest Mac® OS X El Capitan operating system.

This message appears when installing the Samples or Bonus Designs. Click Continue to proceed with the installation if the dongle has already been activated. Otherwise, activate your dongle, and then install the Samples or Bonus Designs.

This message appears if you try to install the Samples or Bonus Designs before activating your dongle. Install TruEmbroidery™ 3 Software and activate your dongle before installing the Samples or Bonus Designs.

When installing any of the TruEmbroidery™ 3 Software samples/backgrounds/documents/bonus designs the files should be installed in subfolders of the folder /Users/Home/TruEmbroidery3/ (where Home means the account of the user you are logged in as), however occasionally this may not be the case. This will result in your samples/backgrounds/documents/bonus designs being installed into the root of your hard disk, for example Macintosh HD.

If this occurs, you may either load the samples from their current location, or move/copy the folder(s) to the correct location.

Please note that by default the Mac® will replace the content inside the folder, therefore it is recommended to make a copy of your files before replacing.

When opening TruE3 Studio or TruE3 Create, the module opens (and shows the menus), but the work area does not appear.

[These instructions are not required on any Mac operating system version earlier than MacOS Catalina (10.15)]

You will need to:

• Download the MacOS Catalina - TruE3 Patch
• Follow the instructions in the following video to resolve the issue - MacOS Catalina TruE3 patch video

If your installed TruE3 Software is not at version 3.2; you can download the latest TruE3 Software 3.2 from here and then install it.

Depending on the setup of your computer/device, the video may view in your browser, or download the file. If the file is downloaded, you will be required to find and open the downloaded video file.

You may receive this error message when trying to install the older dongle drivers for TruE3 onto macOS Catalina.

If you receive this message, you should download and install the latest TruE3 Dongle Drivers

Simply click the Register button in TruE™ 3 Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

Ensure your dongle is connected to your computer before you start, so that your current registration details can be easily retrieved.

If your dongle is not connected, you will need to enter your e-mail address and password to find your registration details.

When creating multi-color lettering, ensure that the Trim Connection is selected. If Running Connection is selected, you will not be able to ColorSort the lettering.

The ColorSort process does not just put the same color blocks together. It checks for overlap between areas, therefore depending on the overlaps, the final number of color blocks may vary, even if you are Combining a similar number of SuperDesigns or monograms.

This message appears if an embroidery you are trying to Export is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you Export. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again.

This error can occur when an embroidery design(s) are partially outside of the hoop area when you try to print.

Move the design(s) so that they are entirely within the hoop area; or alternatively use a larger hoop.

Make sure the TruE 3 Studio window is maximized by clicking the Maximize icon on the title bar. Click Zoom To Fit to expand the hoop so it fills the work area. Also, choose a Hoop Size in Hoop Selection that is suitable to the embroidery size.

Many functions of TruE 3 Studio can be used to help see sections of embroideries more easily. They include the Zoom Commands. The different methods of selection (Box Select, Freehand Select, Polygon Select and Select All) are also useful for different situations.

For script fonts, the Gap setting has no effect on adjacent lowercase characters. Script fonts use a special 'continuous' joining method, which places lowercase characters adjacent to each other to give the appearance of handwriting. All the fonts in the Script category use this joining method.

You are using an uppercase font. In an uppercase font (with UC in the name), all the lowercase characters are identical to the uppercase characters.

This will happen if you choose a Universal Hoop that is the same size. The Universal Hoops are shown as plain hoops of the selected size. Use Hoop Selection to choose the desired hoop size, but do not choose a Universal Hoop.

The pictures used should have well differentiated color areas, which should be solid, to fill easily. Clip art is excellent for this purpose.

If Color Tolerance is switched off then switch it on in TruE 3 Create menu -> Preferences... -> Color Tolerance for QuickStitch Tools checkbox. Color Tolerance will then allow you to preview any area for QuickStitch™ functions, which should reveal any problems with color areas in the picture. Alter the picture before reloading it as a Background image. Alternatively, use the FreeHand™ Fill functions to place the Fill Area.

To change the color of the border, create the fill area using QuickStitch™ Fill functions. Both the fill area and the border will use the current thread color.

1. Select the Fill area that you would like to edit.
2. ctrl + click to bring up the context menu.
3. Click Properties to bring up the Fill Properties dialog for that Fill area.
4. Click on the Line tab.
5. Select the Insert Color Change option.
6. Click on the Color Selection button - three colored circles; this will bring up the Color Selection dialog.
7. Select your Thread Color.
8. Click OK to close the Color Selection dialog
9. Click OK again to close the Fill Properties dialog.

Your work area will now show the object has a separate color for the border.

This happens when you use QuickTrace to follow an outline in the picture and then QuickTrace finds a part of the outline that is very thick. This can be caused by excessively broad outlines or by selecting too much of the picture with a high Color Tolerance value. In this case, QuickTrace does not know where to trace the outline as the problem part of the outline is more like a fill area.

Try using a lower Color Tolerance value

Use Color Tolerance to preview the area that will be used.

• Solid Colors. A solid color area must have well defined edges, either by having an outline of a different color or by being enclosed by other colors. Color Tolerance will show where there are gaps in a border around an area.
• Stippled Colors. Stippled colors (also called 'dithered' colors) are treated the same as solid color areas.
• Graduated Colors. If Color Tolerance is switched off then you will only be able to select a small, single colored part of a graduated color. It is also easier to select a graduated color area when it is enclosed by contrasting colors.

Color Tolerance is switched on with the Color Tolerance for QuickStitch Tools option in TruE 3 Create menu -> Preferences...

Alternatively, use the relevant Freehand™ function.

Objects must be fully enclosed by the selection line to be selected as part of a block. If even the smallest part of an object is outside the line then it will not be selected.

Use the FilmStrip and/or slider bars to hide all objects except the satin borders and traveling running stitch used to create the trace. Select any satin border object in the trace, then ctrl-click in the FilmStrip and select Global Properties. The Satin Line properties dialog box will appear. Make adjustments as desired and click OK. The new properties will be applied to all visible satin borders.

The dashed line used by Color Tolerance only shows the outside of the area that is selected by the current Color Tolerance value. Simply try the QuickTrace function and if the result is not satisfactory then Undo the result and retry the trace with a higher Color Tolerance.

This will happen when you select Gradient or Multi-Gradient Density for a fill area. Underlay stitches are only generated for fill areas with Normal Density selected. This is because the underlay stitching will spoil the effect of Gradient or Multi-Gradient Density. With Normal Density selected, some fill areas with intricate outlines or complex holes may not be able to create underlay.

If you have a fill area with a complex outline then this may cause the stitches to fill unevenly when you select Gradient or Multi-Gradient density. This is because of the way that the edge of the area interferes with the ideal spacing of the stitches. Gradient and Multi-Gradient density work best for areas with straight or smoothly curving sides. You could replace the Fill Area with a Freehand™ Fill, or edit the area to straighten the side that causes the uneven stitches.

The origin is usually shown as a medium orange circle. The origin can be moved anywhere on the work area. Try Zoom To Fit to see the whole work area.

If you edit the outermost areas of a design, for example by changing continuous satin to feathered satin, the size of the actual embroidery may exceed the original height or width of the design

The pictures used should have well differentiated color areas, which may be solid or stippled, to fill easily. Clipart is excellent for this purpose. If there is a gap where the same color flows into another area, the fill will not work as expected. If Color Tolerance is switched off then switch it on in Preferences. Color Tolerance will then allow you to preview any area for QuickStitch™ functions, which should reveal any problems with color areas in the picture. You can then alter the picture in a picture editor such as Preview. Alternatively, use the Freehand Fill functions to place the Fill Area.

QuickStitch™ will not create an area from part of the picture that is very small or very thin. This is because the area will either have insignificantly few stitches, or it is not wide enough for stitches to go across it. Use Color Tolerance, or try editing your picture to enlarge the area, so that it is big enough to be used as a QuickStitch™ area. Alternatively, use single or running stitches. For thin lines, use one of the Trace functions.

The origin for a Pattern, Shape, Radial or Spiral fill is usually shown as an orange circle. It may be a different color, depending the underlying picture or background colors. Also, the origin can be moved anywhere on the work area. Try Zoom To Fit to see the whole work area.

Try changing the angle of orientation. Even one degree can be enough to allow the artificial intelligence of the program to fill the object. Another possibility is to move the start point slightly.

On slower computers, large or complex motif fill areas may take some time to draw, particularly if there are holes in the area. This may be noticeable when you create new motif fill areas and when you return to TruE™ 3 Create from another TruEmbroidery™ 3 Software app.

The pictures used should have well differentiated color areas, which may be solid or stippled, to fill easily. Clipart is excellent for this purpose. If there is a gap where the same color flows into another area, the fill will not work. If Color Tolerance is switched off then switch it on in Screen Preferences. Color Tolerance will then allow you to preview the border, which should reveal any problems with color areas in the picture. You can then alter the picture in a picture editor such as Preview. Alternatively, use the Freehand Border functions to place the border.

Colors for multicolor gradient density may only be edited by selecting the pattern fill area and changing its properties. Similarly, the border color for a fill plus border area is on the line tab in the properties box.

Some functions in the Create window create more than one outline at a time, such as Double and Quadruple Trace. For example, Quadruple Trace puts lines of triple and running stitches directly on top of each other. This means that if you want to add and move a new point to change a Quadruple Trace then you will have to do so twice, once for each of the lines. This could also happen if you used Break Apart on a fill area with border, and then moved one of its points.

A color change is only copied when it is part of the selected block. If you paste a block that does not start with a color change then it will use the color that is active at the point where the block is pasted. If you want to preserve the color, either copy the relevant color change or use the FilmStrip to insert the desired color.

Color changes are only transferred if they are within the copied block. If there are no Color changes in a pasted block then all the objects will use the initial thread color for a new deaign, which is blue.

Objects must be fully enclosed by the selection line to be selected as part of a block. If even the smallest part of an object is outside the line then it will not be selected.

Use the FilmStrip, slider bars and Filters to hide all objects except the satin lines and traveling running stitch used to create the trace. Select any satin line object in the trace, then Control–click in the FilmStrip and select Global Properties. The properties dialog for Satin Line will appear. Make adjustments as desired and click OK. The new properties will be applied to all visible satin lines.

The hatched shading used by Color Tolerance may not show on thin lines that are selected by Color Tolerance. Simply try the QuickTrace function and if the result is not satisfactory then Undo the result and retry the trace with a higher Color Tolerance value.

This will happen when you select Gradient or Multi-Gradient Density for a pattern fill area. Underlay stitches are only generated for fill areas with Normal Density selected. This is because the underlay stitching will spoil the effect of Gradient or Multi-Gradient Density.

The border forms part of a fill area. To change the color of a fill area border, do as follows:

1. Select a fill area with a border.
2. Control–click the fill area and choose Properties from the context menu.
3. Click the Line tab.
4. Select Insert Color Change, then click Color Selection .
5. In the Color Selection dialog select a new thread color for the border.
6. Click OK twice to close the Color Selection dialog and the Properties dialog. The fill now has a differently colored border.

When you export your design as an embroidery, trims and ties are automatically added between objects.

The design outline file was created by a later version of TruE™ 3 Create, or is corrupt. Refer to source of this file for a solution.

The design outline file was created by a later version of TruE™ 3 Create, or is corrupt. The design may behave unpredictably. Refer to source of this file for a solution.

The design outline file was created by a later version of TruE™ Create, or is corrupt. Refer to source of this file for a solution.

This message appears if an .edo file cannot be inserted. For example, it might have the extension .edo, yet not be a proper design outline file.

This happens when you use one of the Trace tools (Double Trace, Quadruple Trace, Satin Line Trace or Motif Line Trace) to follow an outline in the picture and then Trace finds a part of the outline that is very thick. This can be caused by excessively broad outlines or by selecting too much of the picture with a high Color Tolerance value. In this case, Trace does not know where to trace the outline as the problem part of the outline is more like a fill area. Use a lower Color Tolerance value, or change the picture in a picture editor to make the outline thinner or break up the outline so that the wide parts are isolated from the rest of the outline.

This message may appear when exporting a running stitch design as a motif, or as a Machine Stitch. Motifs and machine stitches are usually designed to stitch from left to right, and to start and finish at the same level. This function allows you to add a stitch, or rotate the design, to ensure the start and end points line up.

This message will appear if you click Delete in the My Motifs part of the Motif window. These are motifs that you created. If you do not want to delete the selected motif, click No.

Note: The Delete button is dimmed when system motifs are used, or if only one motif is present in My Motifs.

This message appears if you try to Export or Send a design as a machine stitch if it contains any stitch type other than running stitch, or no stitches at all. Only use running stitch when creating machine stitches.

This message appears if you try to create a motif from a design if it contains any stitch type other than running stitch, or no stitches at all. Only use running stitch when creating motifs.

This message appears if, for instance, you try to save a machine stitch to a read only medium such as a CD-R. A CD-R is read only, therefore you will not be able to save the design.

This message appears if a machine stitch you are trying to Save has a name that has already been used. Replace the existing stitch, or choose a new name before saving.

This message appears if you try to Export a design as a machine stitch and the stitch cannot be created. Check that your design consists of only running stitch lines.

This message appears if you try to Export a design as a machine stitch and the stitch cannot be saved. Check that your design consists of only running stitch lines, and try saving the stitch under a different name in a different place.

This message appears in the following circumstances:

• If the Density for Satin Line is below 2mm or above 15mm, or is not a number.
• If the Density for Continuous Satin, Satin Area, MultiWave Fill or Pattern Fill is below 2mm or above 40mm, or is not a number.
• If the Density for Shape Fill, Radial Fill or Spiral Fill is not a number.

This message appears in the following circumstances:

• If the value entered in the Compensation box in the Continuous Satin, Satin Area or Pattern Fill dialog is greater than 30.
• If the value entered in the Angle box in the Pattern Fill, Crosshatch Fill or Motif Fill dialog is greater than 360°.
• If the value entered in the Density box in the Shape Fill, Radial Fill or Spiral Fill dialog is greater than 40.
• If the value entered in the Horizontal or Vertical Gap box in the Motif Fill dialog is greater than 100%.
• If the value entered in the Horizontal or Vertical Offset box in the Motif Fill dialog is greater than 50%.

This message appears in the following circumstances:

• If the value entered in the Compensation box in the Continuous Satin, Satin Area or Pattern Fill dialog is smaller than 0.
• If the value entered in the Angle box in the Pattern Fill, Crosshatch Fill or Motif Fill dialog is smaller than 0°.
• If the value entered in the Density box in the Shape Fill, Radial Fill or Spiral Fill dialog is smaller than 2.
• If the value entered in the Horizontal or Vertical Gap box in the Motif Fill dialog is smaller than -50%.
• If the value entered in the Horizontal or Vertical Offset box in the Motif Fill dialog is smaller than -50%.

This message appears if the size entered in the Minimum Gap box in the Motif Line dialog, or the Motif section of the MultiWave Fill or Shape Fill dialog is below 0mm or above 20mm.

This message appears if the size entered in the Zigzag Width box in the Double Stitch With Zigzag Return dialog or the Crosshatch Fill dialog is below 0.1mm or above 12mm, or is not a number.

This message appears if the size entered in the Spacing box in the Contour Fill dialog is below 0.2mm or above 5mm.

This message appears if the size entered in the Length box in the Running Stitch dialog is below 0.3mm or above 6mm, or is not a number

This message appears if the size entered in the Spacing box in the QuiltStipple Fill dialog is below 1mm or above 5mm, or is not a number.

This message appears if the size entered in the Length box in the Double Stitch, Double Stitch With Zigzag Return or Triple Stitch dialog, or the Stitch Length box in the MultiWave Fill, Motif Fill, Shape Fill, Crosshatch Fill, QuiltStipple Fill or Contour Fill dialog is below 1mm or above 6mm, or is not a number.

This message appears if the size entered in the Width box in the Satin Line dialog is below 1mm or above 12mm, or is not a number.

This message appears if the size entered in the Stitch Length box in the Motif Line dialog is below 1mm or above 20mm, or is not a number.

This message appears if the size entered in the Spacing box in the Crosshatch Fill dialog is below 2mm or above 20mm, or is not a number.

This message appears if the character selected is not in the font. Such characters include square brackets [] and braces {}. Select a valid character from the popup menu.

This message appears if there is no character in the Letter text box. Enter a valid character, or select a character from the popup menu.

This message appears if the size entered in the Size box in the Insert Lettter dialog is below 3mm or above 200mm, or is not a number. The Size setting refers to the height in millimeters of an uppercase 'A' in the selected font. If you wish to increase letter above this you could click and drag one of the corner boxes to resize of rescale it.

This message appears if the object pasted from the Clipboard is not stitch data. It may be from another app. Make the selection again, then copy and paste it.

This message appears if there are no stitches in your embroidery design. For instance, if you deleted the embroidery and then tried to save it.

This happens when you are doing a Save on an .edo design outline file and you have given the name of a file that is already there. Click Cancel or Replace as appropriate.

This message appears if you try to Export or Send a design as a machine stitch if it contains any stitch type other than running stitch, or no stitches at all. Only use running stitch when creating machine stitches.

This may occur on an existing installation of the TruE 3 Embroidery System as a result of upgrading to the latest Mac OS Update

To resolve this issue; do the following steps:

1. Go to http://www.truembroidery.com
2. Click on the Downloads link at the top of the page.
3. Click on the True 3 Download Portal button.
4. Enter your registered E-mail Address.
5. Enter your Password. Click Next.
6. Click Next again.
7. In the TruEmbroidery 3 Software section, download the latest TruEmbroidery3Software32.pkg file.
8. Close down all TruEmbroidery 3 System Apps.
9. Install the TruEmbroidery3Software32.pkg file that you just downloaded.
10. Open TruE 3 Configure and confirm that clicking on the Register, Activate Dongle and Smart Update buttons now open up a window in the background.

This message appears when you delete a My Fill pattern from the Manage My Fills dialog. Click Yes or No, as desired.

This message appears when you import a picture for a My Fill, but the picture is too large. Click OK to close the message, and resize the picture in a picture editor before trying again.

This message appears when you try to Export a My Fill picture, but the picture cannot be exported. For example, if you tried to save it to a CD-R. Click OK to close the message, and choose another place to save the picture before trying again.

This needs to be done using Finder.

1. Open Finder.
2. Click on the Go menu.
3. Hold down the ALT/Option button on your keyboard.
4. Click on the Library option that now appears in the list.
5. Browse to the …/Application Support/VsmSoftware/TruE3/System/Fonts/My Fonts folder.
6. Delete the font[s] that you no longer need - also be sure to delete the accompanying .png file for that font file.

This can be achieved using TruE 3 QuickFont.

Open TruE 3 QuickFont from the Launchpad or via the Letter tab of the TruE 3 Studio Control Panel.

This message is displayed if you select Reset All Apps in the Utilities tab while other TruEmbroidery™ 3 Software apps are running. Click Cancel, or use Quit Open TruE 3 Apps to close all open apps.

Yes, you can by using the following instructions:

1. Click on System Preferences from your Dock - the icon that looks like a cog.
2. In the System, click on the Users & Groups icon.
3. Ensure that your user account (listed near the top left section of that window, under Current User) is selected.
4. Click on the Login Items tab - on the right hand pane of that window.
5. Click on the + icon on the right hand pane of that window. An Open dialog will appear.
6. On the left hand pane - under the Favorites section; click on the Applications entry.
7. In the right hand pane, scroll down the list of apps until you come to the TruE™ 3 Machine entry.
8. Select the TruE™ 3 Machine entry and click on the Add button.
9. You will now see TruE™ 3 Machine in the list of items that will automatically start when you log in.
10. Close System Preferences/Users & Groups.

When you next log into your computer; the TruE™ 3 Machine app will automatically run.

No, you are not able to connect two embroidery machines at the same time, and to send a design to the first embroidery machine and then to the second embroidery machine.

If you want to send an embroidery to two machines, do as follows

1. Send the design to the first machine.
2. Disconnect the USB connection between your Mac and that embroidery machine.
3. Connect a USB cable between your second embroidery machine and your Mac.
4. Send a design to that second embroidery machine.

First, confirm that the TruE™ 3 Machine app is running.TruE™ 3 Machine appears as a machine icon in the menu bar.

If TruE™ Machine is not running, start it.

• Click the TruE™ 3 Machine icon in the Launchpad , or double-click the TruE™ 3 Machine icon in the Finder .

Second, confirm that the TruE™ 3 Machine app is communicating with your embroidery machine.

• Click the machine icon in the menu bar and check that your embroidery machine is listed in the menu. If it is not, check the USB connection, then choose Quit and start TruE™ 3 Machine again.

Note: If the USB connection between your embroidery machine and computer is temporarily interrupted, you may need to restart TruE™ 3 Machine.

You can only send a design directly to your embroidery machine if the following folder exists:

/[Home]/TruEmbroidery/TempSend.

If this folder does not exist, do as follows:

1. Open a Finder window.
2. Choose Go > Home.
3. Click the TruEmbroidery folder to open it.
4. Control–click an empty area of the screen and choose New Folder from the context menu.
5. Name the new folder TempSend.
6. Send the design again.

Now try to send the design again.

Your embroidery machine may not be able to read USB sticks with a large capacity. Check the manual for your embroidery machine for information on limitations on the size of USB stick memory.

You may need to place the embroidery within a particular folder on your USB stick. For example, on the Janome MC350E the embroidery files must be placed in the EMB5 folder, while for the MC11000 and MC12000 they must be placed in the Embf folder.

Certain items (for example Undo in the Edit menu) are only available once an embroidery design is shown on the screen.

Use Reset All Apps in TruE™ 3 Configure to return the toolbar and windows in the app to their default settings.

To return the icons in the toolbar to their default settings, choose View > Customize Toolbar, and drag the default icon set into the toolbar.

To use Reset All Apps:

1. Ensure your designs are saved in any TruEmbroidery™ 3 Software apps that are open.
2. Click the TruE™ 3 Configure icon in the Launchpad, or double-click the TruE™ 3 Configure icon in the Finder.
3. Click the Utilities tab.
4. Click Reset All Apps.
5. Click the Quit Open TruE 3 Apps button to close all open apps.
6. Click the Reset All Apps button.

Note: If some TruE 3 apps are still open, a message will appear, saying that some apps appear to be running. Click OK to close all running TruE 3 apps, or click Cancel.

The toolbar and windows in your app will have been restored to their original state.

Note: If preferred, to check the toolbar choose View, then choose Show Toolbar if the toolbar has been hidden, or choose Customize Toolbar to reset the toolbar if icons have been added to or removed

This message will appear when trying to start an app if the TruEmbroidery™ 3 Software cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer

This message may appear if you try to use TruE™ 3 Create shortly after starting or logging into your computer, before the system is fully ready. Wait for a few seconds and try again.

This message will appear when system resources are low. Close other apps and try again. If this does not work, try restarting your computer.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

I recently captured an image using a camera in a TruE 3 Assistant.

Images that have recently been captured using your webcam in one of our TruE 3 Assistants can be found in /User]/Library/Containers/com.apple.ImageKit.RecentPictureService/Data/Library/Images/Recent Pictures. This location may not be visible on your Mac®, but you can find it using the following steps.

To Manage Recent Pictures Taken By Your Webcam

1. Open the Finder window.
2. Open the Go menu.
3. Hold down the Option (Alt) key, and choose Library.
4. Browse to /User]/Library/Containers/com.apple.ImageKit.RecentPictureService/Data/Library/Images/Recent Pictures.
5. Open the View menu in Finder.
6. Click on the as Icons option to have a better view of the individual images.
7. Manage the .png or .tiff files in that folder as needed.

Launchpad shows the icons for all your installed software on your Mac® computer.

Depending on how many apps you have installed on your Mac®; the icons may span more than one page in Launchpad .

When there is more than one page of icons available in Launchpad , there will be a number of ‘dots’ – representing all the available Launchpad pages. The dot for the current page will be highlighted, click on one of the other dots to navigate between pages.

The latest dongle drivers (v7.40) can be found by opening TruE3 Configure and then clicking on the Smart Update button.

The dongle drivers allow compatibility with the latest Mac® OS X El Capitan operating system.

This message appears when installing the Samples or Bonus Designs. Click Continue to proceed with the installation if the dongle has already been activated. Otherwise, activate your dongle, and then install the Samples or Bonus Designs.

This message appears if you try to install the Samples or Bonus Designs before activating your dongle. Install TruEmbroidery™ 3 Software and activate your dongle before installing the Samples or Bonus Designs.

You may receive this error message when trying to install the older dongle drivers for TruE3 onto macOS Catalina.

If you receive this message, you should download and install the latest TruE3 Dongle Drivers

Simply click the Register button in TruE™ 3 Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

Ensure your dongle is connected to your computer before you start, so that your current registration details can be easily retrieved.

If your dongle is not connected, you will need to enter your e-mail address and password to find your registration details.

This may occur on an existing installation of the TruE 3 Embroidery System as a result of upgrading to the latest Mac OS Update

To resolve this issue; do the following steps:

1. Go to http://www.truembroidery.com
2. Click on the Downloads link at the top of the page.
3. Click on the True 3 Download Portal button.
4. Enter your registered E-mail Address.
5. Enter your Password. Click Next.
6. Click Next again.
7. In the TruEmbroidery 3 Software section, download the latest TruEmbroidery3Software32.pkg file.
8. Close down all TruEmbroidery 3 System Apps.
9. Install the TruEmbroidery3Software32.pkg file that you just downloaded.
10. Open TruE 3 Configure and confirm that clicking on the Register, Activate Dongle and Smart Update buttons now open up a window in the background.

This message appears when you delete a My Fill pattern from the Manage My Fills dialog. Click Yes or No, as desired.

After creating and saving an embroidery, use the Edit tab or open the file in TruE™ 3 Modify and use the following instructions.

1. Use the Freehand Block Select feature to mark the stitches in the background.
2. Click Delete Stitches.
3. Save the adjusted embroidery

This message is displayed if you select Reset All Apps in the Utilities tab while other TruEmbroidery™ 3 Software apps are running. Click Cancel, or use Quit Open TruE 3 Apps to close all open apps.

Yes, you can by using the following instructions:

1. Click on System Preferences from your Dock - the icon that looks like a cog.
2. In the System, click on the Users & Groups icon.
3. Ensure that your user account (listed near the top left section of that window, under Current User) is selected.
4. Click on the Login Items tab - on the right hand pane of that window.
5. Click on the + icon on the right hand pane of that window. An Open dialog will appear.
6. On the left hand pane - under the Favorites section; click on the Applications entry.
7. In the right hand pane, scroll down the list of apps until you come to the TruE™ 3 Machine entry.
8. Select the TruE™ 3 Machine entry and click on the Add button.
9. You will now see TruE™ 3 Machine in the list of items that will automatically start when you log in.
10. Close System Preferences/Users & Groups.

When you next log into your computer; the TruE™ 3 Machine app will automatically run.

No, you are not able to connect two embroidery machines at the same time, and to send a design to the first embroidery machine and then to the second embroidery machine.

If you want to send an embroidery to two machines, do as follows

1. Send the design to the first machine.
2. Disconnect the USB connection between your Mac and that embroidery machine.
3. Connect a USB cable between your second embroidery machine and your Mac.
4. Send a design to that second embroidery machine.

First, confirm that the TruE™ 3 Machine app is running.TruE™ 3 Machine appears as a machine icon in the menu bar.

If TruE™ Machine is not running, start it.

• Click the TruE™ 3 Machine icon in the Launchpad , or double-click the TruE™ 3 Machine icon in the Finder .

Second, confirm that the TruE™ 3 Machine app is communicating with your embroidery machine.

• Click the machine icon in the menu bar and check that your embroidery machine is listed in the menu. If it is not, check the USB connection, then choose Quit and start TruE™ 3 Machine again.

Note: If the USB connection between your embroidery machine and computer is temporarily interrupted, you may need to restart TruE™ 3 Machine.

You can only send a design directly to your embroidery machine if the following folder exists:

/[Home]/TruEmbroidery/TempSend.

If this folder does not exist, do as follows:

1. Open a Finder window.
2. Choose Go > Home.
3. Click the TruEmbroidery folder to open it.
4. Control–click an empty area of the screen and choose New Folder from the context menu.
5. Name the new folder TempSend.
6. Send the design again.

Now try to send the design again.

Your embroidery machine may not be able to read USB sticks with a large capacity. Check the manual for your embroidery machine for information on limitations on the size of USB stick memory.

You may need to place the embroidery within a particular folder on your USB stick. For example, on the Janome MC350E the embroidery files must be placed in the EMB5 folder, while for the MC11000 and MC12000 they must be placed in the Embf folder.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

The Melco format (.exp) extension is also used by default in the Mac operating sytem.

Therefore, you would not be able to open those files via the Open dialog.

In order to use Melco files; use Insert/View to use those designs in your TruEmbroidery 3 software.

Certain items (for example Undo in the Edit menu) are only available once an embroidery design is shown on the screen.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 127, 127, 127 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Preferences to change the grid spacing. Set the Grid Size to 10mm.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 211, 233, 255 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Reset All Apps in TruE™ 3 Configure to return the toolbar and windows in the app to their default settings.

To return the icons in the toolbar to their default settings, choose View > Customize Toolbar, and drag the default icon set into the toolbar.

To use Reset All Apps:

1. Ensure your designs are saved in any TruEmbroidery™ 3 Software apps that are open.
2. Click the TruE™ 3 Configure icon in the Launchpad, or double-click the TruE™ 3 Configure icon in the Finder.
3. Click the Utilities tab.
4. Click Reset All Apps.
5. Click the Quit Open TruE 3 Apps button to close all open apps.
6. Click the Reset All Apps button.

Note: If some TruE 3 apps are still open, a message will appear, saying that some apps appear to be running. Click OK to close all running TruE 3 apps, or click Cancel.

The toolbar and windows in your app will have been restored to their original state.

Note: If preferred, to check the toolbar choose View, then choose Show Toolbar if the toolbar has been hidden, or choose Customize Toolbar to reset the toolbar if icons have been added to or removed

The find thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. The existing thread number is also listed. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

The thread name or number is changed when the thread is opened if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database. The color will be replaced with the nearest match in the Import Thread Range you have set in TruE™ 3 Configure. You can alter it to any other color if desired. To check for the latest updates for the TruEmbroidery™ 3 Software, use Smart Update in TruE™ 3 Configure.

This message will appear when trying to start an app if the TruEmbroidery™ 3 Software cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer

This message may appear if you try to use TruE™ 3 Create shortly after starting or logging into your computer, before the system is fully ready. Wait for a few seconds and try again.

This message appears when trying to edit an embroidery design outline which is locked, or is on a read-only medium such as a CD-R. Unlock the embroidery design outline before editing, or duplicate it and then edit it, if it is on a read-only medium.

This message appears when trying to unlock an embroidery design outline which is on a read-only medium such as a CD-R. Duplicate it, then edit and save it.

This message appears if the desired design is not where the app expects it to be, for example if a design was saved to a network drive, then deleted or renamed.

The message would appear if you tried to load the design from the Open Recent list on the File menu.

This message appears if the design you are attempting to load is corrupt. For example, it might have the extension .edo, yet not be a proper design outline file.

This message may appear if the design you are attempting to load is corrupt. For example, it might have the extension .edo, yet not be a proper design outline file.

This message appears if you try to load a background image when an image has already been loaded. Click OK to load a new image, or Cancel to use your existing image.

This message appears if you try to load a background image and the picture is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message appears if, for instance, you try to save an embroidery design to a CD-R. A CD-R is read only, therefore you will not be able to save the embroidery design. Save the embroidery design to another medium .

This message appears if, for instance, you have loaded an embroidery design from a CD-R and then attempt to save the embroidery design back to the CD. A CD-R is read only, therefore you will not be able to save the embroidery design. Save the embroidery design to another medium .

This message appears if an embroidery you are trying to Save has a name that has already been used. Replace the existing embroidery, or choose a new name before saving.

This message appears if an embroidery you are trying to Export is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you choose Export. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again. Alternatively, change the size of the hoop.

This message appears if an embroidery you are trying to Export has a name that has already been used. Replace the existing embroidery, or choose a new name before exporting.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example the .sew or Pfaff (.pcs) file format. If you attempt to save a file in this format that is bigger than the largest available hoop size, or has more stitches than are allowed, this message will appear.

This message appears if the embroidery on screen is partially outside the selected hoop. Move the embroidery completely within the four blue corners of the work area and try again, or change the hoop size

This message will appear when system resources are low. Close other apps and try again. If this does not work, try restarting your computer.

This message means that the app is a dealer only version for demonstration and training purposes, and is not available for retail sale. Please contact software support for further information.

This message appears if the value entered in a number box is outside the valid range, or is not a number.

This message appears if the desired embroidery is not where the app expects it to be, for example if an embroidery was saved to a network drive, then deleted or renamed. The message would appear if you tried to load the embroidery from the Open Recent list on the File menu.

This message appears if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message appears when trying to edit an embroidery which is locked, or is on a read-only medium such as a CD-R. Unlock the embroidery before editing, or duplicate it, and then edit it, if it is on a read-only medium

This message appears when trying to unlock an embroidery which is on a readonly medium such as a CD-R. Duplicate it, then edit and save it.

The TruEmbroidery™ 3 Software will display threads in a file in the same way on any computer where it is installed. That is, the colors used will be the same even if they are reproduced slightly differently on different monitors. You can print a worksheet to see the colors and color names used in a particular design. This is true, even if you do not have all the threads in a design defined in the database on your computer. This is because a TruEmbroidery™ 3 Software design has complete information for each of the threads it uses.

Each thread used in a design will fall into one of the following categories:

• A thread from the Thread Database.
• A thread from the Thread Database that is not on your own Thread Database because your database is out of date.
• A custom thread defined in the file that does not appear in your Threads database.

The availability of threads in the Thread Database will only affect parts of the TruEmbroidery™ 3 Software where you can change colors, as follows:

• Editing apps: TruE™ 3 Studio and TruE™ 3 Modify
• Design apps: TruE™ 3 Create
• Adding/Editing Thread: TruE™ 3 Thread Cache
• Generating fonts: TruE™ 3 QuickFont

Below are some situations you may encounter according to the availability of thread definitions, as categorized above.

Use Smart Update to find and download the latest thread database, which you can then install.

This message appears if you use Reset My Demo in Life View. Click Yes to continue, or No to keep your existing My Demo.

The My Demo animated preview is stored in the AnimationPath.txt file in the folder /User]/Library/ApplicationSupport/VSMSoftware/TruE3/System. This location may not be visible on your Mac®, but you can find it using the following steps.

To Backup a My Demo Animation

1. Open the Finder window.
2. Open the Go menu.
3. Hold down the Option (Alt) key, and choose Library.
4. Browse to /ApplicationSupport/VSMSoftware/TruE3/System.
5. Copy the file AnimationPath.txt to your backup location.

I recently captured an image using a camera in a TruE 3 Assistant.

Images that have recently been captured using your webcam in one of our TruE 3 Assistants can be found in /User]/Library/Containers/com.apple.ImageKit.RecentPictureService/Data/Library/Images/Recent Pictures. This location may not be visible on your Mac®, but you can find it using the following steps.

To Manage Recent Pictures Taken By Your Webcam

1. Open the Finder window.
2. Open the Go menu.
3. Hold down the Option (Alt) key, and choose Library.
4. Browse to /User]/Library/Containers/com.apple.ImageKit.RecentPictureService/Data/Library/Images/Recent Pictures.
5. Open the View menu in Finder.
6. Click on the as Icons option to have a better view of the individual images.
7. Manage the .png or .tiff files in that folder as needed.

The process of exporting SHV designs to a USB Embroidery stick may take up to a few minutes.

When the 'Exporting to USB Stick' progress bar disappears; then the designs have written to the USB Embroidery Stick.

Be sure to go to Finder and Eject your USB Stick before removing it from the computer and inserting it into your Designer 1 USB machine.

It may be that your USB Embroidery Stick is running very low on space.

It is advisable to format your USB Embroidery Stick to ensure that it has enough space for your SHV designs to be written.

The following formatting process will delete ALL files/folders from your USB Embroidery Stick. If you have any files/folders that you wanted to keep, then backup them up before proceeding with the following procedure.

1. Eject and then remove all USB Sticks/Hard Disk from your Mac®.
2. Insert your USB Embroidery Stick that you would like to format.
3. Open Finder.
4. Click on the Go menu.
5. Click on the Home option.
6. Browse to the .../TruEmbroidery3/Samples/Finder/Stitch/Animals
7. Control+click on any .vp3 file shown. A context menu will appear.
8. Move your mouse to the Services sub-menu
9. Click on the TruE 3 Convert option. A TruE 3 Convert box should appear.
10. Click on the ... button tn the Output File Type section.
11. Select Husqvarna Viking Designer 1 (.shv) from the list.
12. Click on the USB Stick icon in the Select Device section
13. Click on the Format button in that section. A warning will appear.
14. After you have read and accepted the warning, click Yes to start the Formatting process.
15. The formatting process should take less than a minute.
16. When it is complete, try to export your SHV designs again to the USB Embroidery Stick.

The measurements are taken from the settings on the Appearance tab in the TruE 3 Configure.

To change those settings, do the following:

1. Go to the Launchpad.
2. Open TruE 3 Configure..
3. Click on the Appearance tab.
4. From the Show Measurements In: section, either choose Millimeters (mm) or Inches (").

You would need to choose Husqvarna Viking Designer I from the Export dialog:

1. Click on the File menu
2. Choose Export.
3. Select Husqvarna Viking Designer I (.shv) from the drop-down list.
4. Depending on which device (floppy disk or USB Embroidery Stick) you are write to, you will click on the appropriate icon for that device.
5. [Optional] to backup the items already on your floppy disk/USB Embroidery Stick; click on the Read Stick or Disk button and then choose the location to save your backup to.
6. Click on the Next button to start writing to that device.

n.b. The instructions above are only applicable to TruE 3 Elite or TruE 3 Elements owners with activated dongles.

Launchpad shows the icons for all your installed software on your Mac® computer.

Depending on how many apps you have installed on your Mac®; the icons may span more than one page in Launchpad .

When there is more than one page of icons available in Launchpad , there will be a number of ‘dots’ – representing all the available Launchpad pages. The dot for the current page will be highlighted, click on one of the other dots to navigate between pages.

The latest dongle drivers (v7.40) can be found by opening TruE3 Configure and then clicking on the Smart Update button.

The dongle drivers allow compatibility with the latest Mac® OS X El Capitan operating system.

This message appears when installing the Samples or Bonus Designs. Click Continue to proceed with the installation if the dongle has already been activated. Otherwise, activate your dongle, and then install the Samples or Bonus Designs.

This message appears if you try to install the Samples or Bonus Designs before activating your dongle. Install TruEmbroidery™ 3 Software and activate your dongle before installing the Samples or Bonus Designs.

When installing any of the TruEmbroidery™ 3 Software samples/backgrounds/documents/bonus designs the files should be installed in subfolders of the folder /Users/Home/TruEmbroidery3/ (where Home means the account of the user you are logged in as), however occasionally this may not be the case. This will result in your samples/backgrounds/documents/bonus designs being installed into the root of your hard disk, for example Macintosh HD.

If this occurs, you may either load the samples from their current location, or move/copy the folder(s) to the correct location.

Please note that by default the Mac® will replace the content inside the folder, therefore it is recommended to make a copy of your files before replacing.

You may receive this error message when trying to install the older dongle drivers for TruE3 onto macOS Catalina.

If you receive this message, you should download and install the latest TruE3 Dongle Drivers

Simply click the Register button in TruE™ 3 Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

Ensure your dongle is connected to your computer before you start, so that your current registration details can be easily retrieved.

If your dongle is not connected, you will need to enter your e-mail address and password to find your registration details.

When creating multi-color lettering, ensure that the Trim Connection is selected. If Running Connection is selected, you will not be able to ColorSort the lettering.

The ColorSort process does not just put the same color blocks together. It checks for overlap between areas, therefore depending on the overlaps, the final number of color blocks may vary, even if you are Combining a similar number of SuperDesigns or monograms.

This message appears if an embroidery you are trying to Export is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you Export. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again.

This error can occur when an embroidery design(s) are partially outside of the hoop area when you try to print.

Move the design(s) so that they are entirely within the hoop area; or alternatively use a larger hoop.

Make sure the TruE 3 Studio window is maximized by clicking the Maximize icon on the title bar. Click Zoom To Fit to expand the hoop so it fills the work area. Also, choose a Hoop Size in Hoop Selection that is suitable to the embroidery size.

Many functions of TruE 3 Studio can be used to help see sections of embroideries more easily. They include the Zoom Commands. The different methods of selection (Box Select, Freehand Select, Polygon Select and Select All) are also useful for different situations.

For script fonts, the Gap setting has no effect on adjacent lowercase characters. Script fonts use a special 'continuous' joining method, which places lowercase characters adjacent to each other to give the appearance of handwriting. All the fonts in the Script category use this joining method.

You are using an uppercase font. In an uppercase font (with UC in the name), all the lowercase characters are identical to the uppercase characters.

This will happen if you choose a Universal Hoop that is the same size. The Universal Hoops are shown as plain hoops of the selected size. Use Hoop Selection to choose the desired hoop size, but do not choose a Universal Hoop.

The embroideries must be fully enclosed by the selection line to be selected as part of a block. If even the smallest part of an embroidery is outside the line, then it will not be selected.

This may occur on an existing installation of the TruE 3 Embroidery System as a result of upgrading to the latest Mac OS Update

To resolve this issue; do the following steps:

1. Go to http://www.truembroidery.com
2. Click on the Downloads link at the top of the page.
3. Click on the True 3 Download Portal button.
4. Enter your registered E-mail Address.
5. Enter your Password. Click Next.
6. Click Next again.
7. In the TruEmbroidery 3 Software section, download the latest TruEmbroidery3Software32.pkg file.
8. Close down all TruEmbroidery 3 System Apps.
9. Install the TruEmbroidery3Software32.pkg file that you just downloaded.
10. Open TruE 3 Configure and confirm that clicking on the Register, Activate Dongle and Smart Update buttons now open up a window in the background.

This message appears when you delete a My Fill pattern from the Manage My Fills dialog. Click Yes or No, as desired.

Make sure the TruE™ 3 Modify window is maximized by choosing Window > Zoom. Click Zoom To Fit to expand the hoop so it fills the work area. Also, choose a Hoop Size in Hoop Selection that is suitable to the embroidery size.

Many functions of TruE™ 3 Modify can be used to help see sections of embroideries more easily. They include the Zoom Commands, as well as the Draw Next Color Block and Draw Previous Color Block, Draw Range and Ghost Mode. The Design Player can also be used to help run through embroideries to find the required stitch or command. The different methods of selection (Box Select, Select Color, Select Stitches, Freehand Select, Polygon Select and Make Block From Visible Area) are also useful for different situations.

Compensation works on the visible part of an embroidery. Hide stitches with Draw Range, Draw Next Color Block, or turn colors off by deselecting them in the Color Select area on the Modify window, to isolate a specific area before using this function.

Break Up Stitches works on the visible part of an embroidery. Hide stitches with Draw Range, Draw Next Color Block or turn colors off to isolate a specific area before using this function.

Use Draw Next Color and Draw Previous Color or turn colors off in the Color Select area on the Modify window to isolate the desired color area, then click Select Color to select those stitches.

If you use ColorSort on multiple areas of cutwork with stabilizing lines, in some circumstances the stabilizing lines may be merged. When changing the order of designs with multiple cutwork areas, use the arrows in Color select to set the order of the color blocks.

To cancel a stitch block selection made using Box Select, Select Color, Freehand Select, Polygon Select or Make Block From Visible Area, click anywhere in the currently active embroidery, but outside the box showing the selected stitches. The stitches will no longer be selected.

This message is displayed if you select Reset All Apps in the Utilities tab while other TruEmbroidery™ 3 Software apps are running. Click Cancel, or use Quit Open TruE 3 Apps to close all open apps.

Yes, you can by using the following instructions:

1. Click on System Preferences from your Dock - the icon that looks like a cog.
2. In the System, click on the Users & Groups icon.
3. Ensure that your user account (listed near the top left section of that window, under Current User) is selected.
4. Click on the Login Items tab - on the right hand pane of that window.
5. Click on the + icon on the right hand pane of that window. An Open dialog will appear.
6. On the left hand pane - under the Favorites section; click on the Applications entry.
7. In the right hand pane, scroll down the list of apps until you come to the TruE™ 3 Machine entry.
8. Select the TruE™ 3 Machine entry and click on the Add button.
9. You will now see TruE™ 3 Machine in the list of items that will automatically start when you log in.
10. Close System Preferences/Users & Groups.

When you next log into your computer; the TruE™ 3 Machine app will automatically run.

No, you are not able to connect two embroidery machines at the same time, and to send a design to the first embroidery machine and then to the second embroidery machine.

If you want to send an embroidery to two machines, do as follows

1. Send the design to the first machine.
2. Disconnect the USB connection between your Mac and that embroidery machine.
3. Connect a USB cable between your second embroidery machine and your Mac.
4. Send a design to that second embroidery machine.

First, confirm that the TruE™ 3 Machine app is running.TruE™ 3 Machine appears as a machine icon in the menu bar.

If TruE™ Machine is not running, start it.

• Click the TruE™ 3 Machine icon in the Launchpad , or double-click the TruE™ 3 Machine icon in the Finder .

Second, confirm that the TruE™ 3 Machine app is communicating with your embroidery machine.

• Click the machine icon in the menu bar and check that your embroidery machine is listed in the menu. If it is not, check the USB connection, then choose Quit and start TruE™ 3 Machine again.

Note: If the USB connection between your embroidery machine and computer is temporarily interrupted, you may need to restart TruE™ 3 Machine.

You can only send a design directly to your embroidery machine if the following folder exists:

/[Home]/TruEmbroidery/TempSend.

If this folder does not exist, do as follows:

1. Open a Finder window.
2. Choose Go > Home.
3. Click the TruEmbroidery folder to open it.
4. Control–click an empty area of the screen and choose New Folder from the context menu.
5. Name the new folder TempSend.
6. Send the design again.

Now try to send the design again.

Your embroidery machine may not be able to read USB sticks with a large capacity. Check the manual for your embroidery machine for information on limitations on the size of USB stick memory.

You may need to place the embroidery within a particular folder on your USB stick. For example, on the Janome MC350E the embroidery files must be placed in the EMB5 folder, while for the MC11000 and MC12000 they must be placed in the Embf folder.

The Melco format (.exp) extension is also used by default in the Mac operating sytem.

Therefore, you would not be able to open those files via the Open dialog.

In order to use Melco files; use Insert/View to use those designs in your TruEmbroidery 3 software.

Certain items (for example Undo in the Edit menu) are only available once an embroidery design is shown on the screen.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 211, 233, 255 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Reset All Apps in TruE™ 3 Configure to return the toolbar and windows in the app to their default settings.

To return the icons in the toolbar to their default settings, choose View > Customize Toolbar, and drag the default icon set into the toolbar.

To use Reset All Apps:

1. Ensure your designs are saved in any TruEmbroidery™ 3 Software apps that are open.
2. Click the TruE™ 3 Configure icon in the Launchpad, or double-click the TruE™ 3 Configure icon in the Finder.
3. Click the Utilities tab.
4. Click Reset All Apps.
5. Click the Quit Open TruE 3 Apps button to close all open apps.
6. Click the Reset All Apps button.

Note: If some TruE 3 apps are still open, a message will appear, saying that some apps appear to be running. Click OK to close all running TruE 3 apps, or click Cancel.

The toolbar and windows in your app will have been restored to their original state.

Note: If preferred, to check the toolbar choose View, then choose Show Toolbar if the toolbar has been hidden, or choose Customize Toolbar to reset the toolbar if icons have been added to or removed

The find thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. The existing thread number is also listed. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

The thread name or number is changed when the thread is opened if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database. The color will be replaced with the nearest match in the Import Thread Range you have set in TruE™ 3 Configure. You can alter it to any other color if desired. To check for the latest updates for the TruEmbroidery™ 3 Software, use Smart Update in TruE™ 3 Configure.

This message will appear when trying to start an app if the TruEmbroidery™ 3 Software cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer

This message may appear if you try to use TruE™ 3 Create shortly after starting or logging into your computer, before the system is fully ready. Wait for a few seconds and try again.

This message will appear when system resources are low. Close other apps and try again. If this does not work, try restarting your computer.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

The TruEmbroidery™ 3 Software will display threads in a file in the same way on any computer where it is installed. That is, the colors used will be the same even if they are reproduced slightly differently on different monitors. You can print a worksheet to see the colors and color names used in a particular design. This is true, even if you do not have all the threads in a design defined in the database on your computer. This is because a TruEmbroidery™ 3 Software design has complete information for each of the threads it uses.

Each thread used in a design will fall into one of the following categories:

• A thread from the Thread Database.
• A thread from the Thread Database that is not on your own Thread Database because your database is out of date.
• A custom thread defined in the file that does not appear in your Threads database.

The availability of threads in the Thread Database will only affect parts of the TruEmbroidery™ 3 Software where you can change colors, as follows:

• Editing apps: TruE™ 3 Studio and TruE™ 3 Modify
• Design apps: TruE™ 3 Create
• Adding/Editing Thread: TruE™ 3 Thread Cache
• Generating fonts: TruE™ 3 QuickFont

Below are some situations you may encounter according to the availability of thread definitions, as categorized above.

Use Smart Update to find and download the latest thread database, which you can then install.

The measurements are taken from the settings on the Appearance tab in the TruE 3 Configure.

To change those settings, do the following:

1. Go to the Launchpad.
2. Open TruE 3 Configure..
3. Click on the Appearance tab.
4. From the Show Measurements In: section, either choose Millimeters (mm) or Inches (").

Launchpad shows the icons for all your installed software on your Mac® computer.

Depending on how many apps you have installed on your Mac®; the icons may span more than one page in Launchpad .

When there is more than one page of icons available in Launchpad , there will be a number of ‘dots’ – representing all the available Launchpad pages. The dot for the current page will be highlighted, click on one of the other dots to navigate between pages.

The latest dongle drivers (v7.40) can be found by opening TruE3 Configure and then clicking on the Smart Update button.

The dongle drivers allow compatibility with the latest Mac® OS X El Capitan operating system.

This message appears when installing the Samples or Bonus Designs. Click Continue to proceed with the installation if the dongle has already been activated. Otherwise, activate your dongle, and then install the Samples or Bonus Designs.

This message appears if you try to install the Samples or Bonus Designs before activating your dongle. Install TruEmbroidery™ 3 Software and activate your dongle before installing the Samples or Bonus Designs.

When installing any of the TruEmbroidery™ 3 Software samples/backgrounds/documents/bonus designs the files should be installed in subfolders of the folder /Users/Home/TruEmbroidery3/ (where Home means the account of the user you are logged in as), however occasionally this may not be the case. This will result in your samples/backgrounds/documents/bonus designs being installed into the root of your hard disk, for example Macintosh HD.

If this occurs, you may either load the samples from their current location, or move/copy the folder(s) to the correct location.

Please note that by default the Mac® will replace the content inside the folder, therefore it is recommended to make a copy of your files before replacing.

You may receive this error message when trying to install the older dongle drivers for TruE3 onto macOS Catalina.

If you receive this message, you should download and install the latest TruE3 Dongle Drivers

Simply click the Register button in TruE™ 3 Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

Ensure your dongle is connected to your computer before you start, so that your current registration details can be easily retrieved.

If your dongle is not connected, you will need to enter your e-mail address and password to find your registration details.

This may occur on an existing installation of the TruE 3 Embroidery System as a result of upgrading to the latest Mac OS Update

To resolve this issue; do the following steps:

1. Go to http://www.truembroidery.com
2. Click on the Downloads link at the top of the page.
3. Click on the True 3 Download Portal button.
4. Enter your registered E-mail Address.
5. Enter your Password. Click Next.
6. Click Next again.
7. In the TruEmbroidery 3 Software section, download the latest TruEmbroidery3Software32.pkg file.
8. Close down all TruEmbroidery 3 System Apps.
9. Install the TruEmbroidery3Software32.pkg file that you just downloaded.
10. Open TruE 3 Configure and confirm that clicking on the Register, Activate Dongle and Smart Update buttons now open up a window in the background.

This message appears when you delete a My Fill pattern from the Manage My Fills dialog. Click Yes or No, as desired.

This needs to be done using Finder.

1. Open Finder.
2. Click on the Go menu.
3. Hold down the ALT/Option button on your keyboard.
4. Click on the Library option that now appears in the list.
5. Browse to the …/Application Support/VsmSoftware/TruE3/System/Fonts/My Fonts folder.
6. Delete the font[s] that you no longer need - also be sure to delete the accompanying .png file for that font file.

This can be achieved using TruE 3 QuickFont.

Open TruE 3 QuickFont from the Launchpad or via the Letter tab of the TruE 3 Studio Control Panel.

This message is displayed if you select Reset All Apps in the Utilities tab while other TruEmbroidery™ 3 Software apps are running. Click Cancel, or use Quit Open TruE 3 Apps to close all open apps.

Yes, you can by using the following instructions:

1. Click on System Preferences from your Dock - the icon that looks like a cog.
2. In the System, click on the Users & Groups icon.
3. Ensure that your user account (listed near the top left section of that window, under Current User) is selected.
4. Click on the Login Items tab - on the right hand pane of that window.
5. Click on the + icon on the right hand pane of that window. An Open dialog will appear.
6. On the left hand pane - under the Favorites section; click on the Applications entry.
7. In the right hand pane, scroll down the list of apps until you come to the TruE™ 3 Machine entry.
8. Select the TruE™ 3 Machine entry and click on the Add button.
9. You will now see TruE™ 3 Machine in the list of items that will automatically start when you log in.
10. Close System Preferences/Users & Groups.

When you next log into your computer; the TruE™ 3 Machine app will automatically run.

No, you are not able to connect two embroidery machines at the same time, and to send a design to the first embroidery machine and then to the second embroidery machine.

If you want to send an embroidery to two machines, do as follows

1. Send the design to the first machine.
2. Disconnect the USB connection between your Mac and that embroidery machine.
3. Connect a USB cable between your second embroidery machine and your Mac.
4. Send a design to that second embroidery machine.

First, confirm that the TruE™ 3 Machine app is running.TruE™ 3 Machine appears as a machine icon in the menu bar.

If TruE™ Machine is not running, start it.

• Click the TruE™ 3 Machine icon in the Launchpad , or double-click the TruE™ 3 Machine icon in the Finder .

Second, confirm that the TruE™ 3 Machine app is communicating with your embroidery machine.

• Click the machine icon in the menu bar and check that your embroidery machine is listed in the menu. If it is not, check the USB connection, then choose Quit and start TruE™ 3 Machine again.

Note: If the USB connection between your embroidery machine and computer is temporarily interrupted, you may need to restart TruE™ 3 Machine.

You can only send a design directly to your embroidery machine if the following folder exists:

/[Home]/TruEmbroidery/TempSend.

If this folder does not exist, do as follows:

1. Open a Finder window.
2. Choose Go > Home.
3. Click the TruEmbroidery folder to open it.
4. Control–click an empty area of the screen and choose New Folder from the context menu.
5. Name the new folder TempSend.
6. Send the design again.

Now try to send the design again.

Your embroidery machine may not be able to read USB sticks with a large capacity. Check the manual for your embroidery machine for information on limitations on the size of USB stick memory.

You may need to place the embroidery within a particular folder on your USB stick. For example, on the Janome MC350E the embroidery files must be placed in the EMB5 folder, while for the MC11000 and MC12000 they must be placed in the Embf folder.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

The Melco format (.exp) extension is also used by default in the Mac operating sytem.

Therefore, you would not be able to open those files via the Open dialog.

In order to use Melco files; use Insert/View to use those designs in your TruEmbroidery 3 software.

Certain items (for example Undo in the Edit menu) are only available once an embroidery design is shown on the screen.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 127, 127, 127 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Preferences to change the grid spacing. Set the Grid Size to 10mm.

Use TruE™ 3 Configure to change the grid color. Click the Color block and the Colors window appears to allow you to choose a color. The color set by default for your TruEmbroidery™ Software is 211, 233, 255 (RGB). You can use the RGB Sliders in the Colors Sliders tab to return to this color.

Use Reset All Apps in TruE™ 3 Configure to return the toolbar and windows in the app to their default settings.

To return the icons in the toolbar to their default settings, choose View > Customize Toolbar, and drag the default icon set into the toolbar.

To use Reset All Apps:

1. Ensure your designs are saved in any TruEmbroidery™ 3 Software apps that are open.
2. Click the TruE™ 3 Configure icon in the Launchpad, or double-click the TruE™ 3 Configure icon in the Finder.
3. Click the Utilities tab.
4. Click Reset All Apps.
5. Click the Quit Open TruE 3 Apps button to close all open apps.
6. Click the Reset All Apps button.

Note: If some TruE 3 apps are still open, a message will appear, saying that some apps appear to be running. Click OK to close all running TruE 3 apps, or click Cancel.

The toolbar and windows in your app will have been restored to their original state.

Note: If preferred, to check the toolbar choose View, then choose Show Toolbar if the toolbar has been hidden, or choose Customize Toolbar to reset the toolbar if icons have been added to or removed

The find thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. The existing thread number is also listed. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

The thread name or number is changed when the thread is opened if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database. The color will be replaced with the nearest match in the Import Thread Range you have set in TruE™ 3 Configure. You can alter it to any other color if desired. To check for the latest updates for the TruEmbroidery™ 3 Software, use Smart Update in TruE™ 3 Configure.

This can happen if the desired picture is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message will appear when trying to start an app if the TruEmbroidery™ 3 Software cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer

This message may appear if you try to use TruE™ 3 Create shortly after starting or logging into your computer, before the system is fully ready. Wait for a few seconds and try again.

This message appears when trying to edit an embroidery design outline which is locked, or is on a read-only medium such as a CD-R. Unlock the embroidery design outline before editing, or duplicate it and then edit it, if it is on a read-only medium.

This message appears when trying to unlock an embroidery design outline which is on a read-only medium such as a CD-R. Duplicate it, then edit and save it.

This message appears if the desired design is not where the app expects it to be, for example if a design was saved to a network drive, then deleted or renamed.

The message would appear if you tried to load the design from the Open Recent list on the File menu.

This message appears if the design you are attempting to load is corrupt. For example, it might have the extension .edo, yet not be a proper design outline file.

This message may appear if the design you are attempting to load is corrupt. For example, it might have the extension .edo, yet not be a proper design outline file.

This message appears if you try to load a background image when an image has already been loaded. Click OK to load a new image, or Cancel to use your existing image.

This message appears if you try to load a background image and the picture is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message appears if, for instance, you try to save an embroidery design to a CD-R. A CD-R is read only, therefore you will not be able to save the embroidery design. Save the embroidery design to another medium .

This message appears if, for instance, you have loaded an embroidery design from a CD-R and then attempt to save the embroidery design back to the CD. A CD-R is read only, therefore you will not be able to save the embroidery design. Save the embroidery design to another medium .

This message appears if an embroidery you are trying to Save has a name that has already been used. Replace the existing embroidery, or choose a new name before saving.

This message appears if an embroidery you are trying to Export is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you choose Export. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again. Alternatively, change the size of the hoop.

This message appears if an embroidery you are trying to Export has a name that has already been used. Replace the existing embroidery, or choose a new name before exporting.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example the .sew or Pfaff (.pcs) file format. If you attempt to save a file in this format that is bigger than the largest available hoop size, or has more stitches than are allowed, this message will appear.

This message appears if the embroidery on screen is partially outside the selected hoop. Move the embroidery completely within the four blue corners of the work area and try again, or change the hoop size

This message will appear when system resources are low. Close other apps and try again. If this does not work, try restarting your computer.

This message means that the app is a dealer only version for demonstration and training purposes, and is not available for retail sale. Please contact software support for further information.

This message appears if the value entered in a number box is outside the valid range, or is not a number.

This message appears if the desired embroidery is not where the app expects it to be, for example if an embroidery was saved to a network drive, then deleted or renamed. The message would appear if you tried to load the embroidery from the Open Recent list on the File menu.

This message appears if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

This message appears when trying to edit an embroidery which is locked, or is on a read-only medium such as a CD-R. Unlock the embroidery before editing, or duplicate it, and then edit it, if it is on a read-only medium

This message appears when trying to unlock an embroidery which is on a readonly medium such as a CD-R. Duplicate it, then edit and save it.

The TruEmbroidery™ 3 Software will display threads in a file in the same way on any computer where it is installed. That is, the colors used will be the same even if they are reproduced slightly differently on different monitors. You can print a worksheet to see the colors and color names used in a particular design. This is true, even if you do not have all the threads in a design defined in the database on your computer. This is because a TruEmbroidery™ 3 Software design has complete information for each of the threads it uses.

Each thread used in a design will fall into one of the following categories:

• A thread from the Thread Database.
• A thread from the Thread Database that is not on your own Thread Database because your database is out of date.
• A custom thread defined in the file that does not appear in your Threads database.

The availability of threads in the Thread Database will only affect parts of the TruEmbroidery™ 3 Software where you can change colors, as follows:

• Editing apps: TruE™ 3 Studio and TruE™ 3 Modify
• Design apps: TruE™ 3 Create
• Adding/Editing Thread: TruE™ 3 Thread Cache
• Generating fonts: TruE™ 3 QuickFont

Below are some situations you may encounter according to the availability of thread definitions, as categorized above.

Use Smart Update to find and download the latest thread database, which you can then install.

This message appears if you use Reset My Demo in Life View. Click Yes to continue, or No to keep your existing My Demo.

The My Demo animated preview is stored in the AnimationPath.txt file in the folder /User]/Library/ApplicationSupport/VSMSoftware/TruE3/System. This location may not be visible on your Mac®, but you can find it using the following steps.

To Backup a My Demo Animation

1. Open the Finder window.
2. Open the Go menu.
3. Hold down the Option (Alt) key, and choose Library.
4. Browse to /ApplicationSupport/VSMSoftware/TruE3/System.
5. Copy the file AnimationPath.txt to your backup location.

I recently captured an image using a camera in a TruE 3 Assistant.

Images that have recently been captured using your webcam in one of our TruE 3 Assistants can be found in /User]/Library/Containers/com.apple.ImageKit.RecentPictureService/Data/Library/Images/Recent Pictures. This location may not be visible on your Mac®, but you can find it using the following steps.

To Manage Recent Pictures Taken By Your Webcam

1. Open the Finder window.
2. Open the Go menu.
3. Hold down the Option (Alt) key, and choose Library.
4. Browse to /User]/Library/Containers/com.apple.ImageKit.RecentPictureService/Data/Library/Images/Recent Pictures.
5. Open the View menu in Finder.
6. Click on the as Icons option to have a better view of the individual images.
7. Manage the .png or .tiff files in that folder as needed.

The process of exporting SHV designs to a USB Embroidery stick may take up to a few minutes.

When the 'Exporting to USB Stick' progress bar disappears; then the designs have written to the USB Embroidery Stick.

Be sure to go to Finder and Eject your USB Stick before removing it from the computer and inserting it into your Designer 1 USB machine.

It may be that your USB Embroidery Stick is running very low on space.

It is advisable to format your USB Embroidery Stick to ensure that it has enough space for your SHV designs to be written.

The following formatting process will delete ALL files/folders from your USB Embroidery Stick. If you have any files/folders that you wanted to keep, then backup them up before proceeding with the following procedure.

1. Eject and then remove all USB Sticks/Hard Disk from your Mac®.
2. Insert your USB Embroidery Stick that you would like to format.
3. Open Finder.
4. Click on the Go menu.
5. Click on the Home option.
6. Browse to the .../TruEmbroidery3/Samples/Finder/Stitch/Animals
7. Control+click on any .vp3 file shown. A context menu will appear.
8. Move your mouse to the Services sub-menu
9. Click on the TruE 3 Convert option. A TruE 3 Convert box should appear.
10. Click on the ... button tn the Output File Type section.
11. Select Husqvarna Viking Designer 1 (.shv) from the list.
12. Click on the USB Stick icon in the Select Device section
13. Click on the Format button in that section. A warning will appear.
14. After you have read and accepted the warning, click Yes to start the Formatting process.
15. The formatting process should take less than a minute.
16. When it is complete, try to export your SHV designs again to the USB Embroidery Stick.

The measurements are taken from the settings on the Appearance tab in the TruE 3 Configure.

To change those settings, do the following:

1. Go to the Launchpad.
2. Open TruE 3 Configure..
3. Click on the Appearance tab.
4. From the Show Measurements In: section, either choose Millimeters (mm) or Inches (").

You would need to choose Husqvarna Viking Designer I from the Export dialog:

1. Click on the File menu
2. Choose Export.
3. Select Husqvarna Viking Designer I (.shv) from the drop-down list.
4. Depending on which device (floppy disk or USB Embroidery Stick) you are write to, you will click on the appropriate icon for that device.
5. [Optional] to backup the items already on your floppy disk/USB Embroidery Stick; click on the Read Stick or Disk button and then choose the location to save your backup to.
6. Click on the Next button to start writing to that device.

n.b. The instructions above are only applicable to TruE 3 Elite or TruE 3 Elements owners with activated dongles.

Launchpad shows the icons for all your installed software on your Mac® computer.

Depending on how many apps you have installed on your Mac®; the icons may span more than one page in Launchpad .

When there is more than one page of icons available in Launchpad , there will be a number of ‘dots’ – representing all the available Launchpad pages. The dot for the current page will be highlighted, click on one of the other dots to navigate between pages.

The latest dongle drivers (v7.40) can be found by opening TruE3 Configure and then clicking on the Smart Update button.

The dongle drivers allow compatibility with the latest Mac® OS X El Capitan operating system.

This message appears when installing the Samples or Bonus Designs. Click Continue to proceed with the installation if the dongle has already been activated. Otherwise, activate your dongle, and then install the Samples or Bonus Designs.

This message appears if you try to install the Samples or Bonus Designs before activating your dongle. Install TruEmbroidery™ 3 Software and activate your dongle before installing the Samples or Bonus Designs.

When installing any of the TruEmbroidery™ 3 Software samples/backgrounds/documents/bonus designs the files should be installed in subfolders of the folder /Users/Home/TruEmbroidery3/ (where Home means the account of the user you are logged in as), however occasionally this may not be the case. This will result in your samples/backgrounds/documents/bonus designs being installed into the root of your hard disk, for example Macintosh HD.

If this occurs, you may either load the samples from their current location, or move/copy the folder(s) to the correct location.

Please note that by default the Mac® will replace the content inside the folder, therefore it is recommended to make a copy of your files before replacing.

When installing the Backgrounds or Bonus Designs installs, you may receive the "The installation failed. The installer encountered an error..." message.

This is because your TruEmbroidery3/Samples folder can only be read - it is not possible to create files or folders within the Samples folder.

To resolve this issue download and install all the available Smart Update files:

1. Open TruE 3 Configure.
2. Click on the Smart Update button.
3. Follow the on-screen instructions to download and install all the available updates.

When opening TruE3 Studio or TruE3 Create, the module opens (and shows the menus), but the work area does not appear.

[These instructions are not required on any Mac operating system version earlier than MacOS Catalina (10.15)]

You will need to:

• Download the MacOS Catalina - TruE3 Patch
• Follow the instructions in the following video to resolve the issue - MacOS Catalina TruE3 patch video

If your installed TruE3 Software is not at version 3.2; you can download the latest TruE3 Software 3.2 from here and then install it.

Depending on the setup of your computer/device, the video may view in your browser, or download the file. If the file is downloaded, you will be required to find and open the downloaded video file.

You may receive this error message when trying to install the older dongle drivers for TruE3 onto macOS Catalina.

If you receive this message, you should download and install the latest TruE3 Dongle Drivers

Simply click the Register button in TruE™ 3 Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

Ensure your dongle is connected to your computer before you start, so that your current registration details can be easily retrieved.

If your dongle is not connected, you will need to enter your e-mail address and password to find your registration details.

When creating multi-color lettering, ensure that the Trim Connection is selected. If Running Connection is selected, you will not be able to ColorSort the lettering.

The ColorSort process does not just put the same color blocks together. It checks for overlap between areas, therefore depending on the overlaps, the final number of color blocks may vary, even if you are Combining a similar number of SuperDesigns or monograms.

This message appears if an embroidery you are trying to Export is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you Export. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again.

This error can occur when an embroidery design(s) are partially outside of the hoop area when you try to print.

Move the design(s) so that they are entirely within the hoop area; or alternatively use a larger hoop.

Make sure the TruE 3 Studio window is maximized by clicking the Maximize icon on the title bar. Click Zoom To Fit to expand the hoop so it fills the work area. Also, choose a Hoop Size in Hoop Selection that is suitable to the embroidery size.

Many functions of TruE 3 Studio can be used to help see sections of embroideries more easily. They include the Zoom Commands. The different methods of selection (Box Select, Freehand Select, Polygon Select and Select All) are also useful for different situations.

For script fonts, the Gap setting has no effect on adjacent lowercase characters. Script fonts use a special 'continuous' joining method, which places lowercase characters adjacent to each other to give the appearance of handwriting. All the fonts in the Script category use this joining method.

You are using an uppercase font. In an uppercase font (with UC in the name), all the lowercase characters are identical to the uppercase characters.

This will happen if you choose a Universal Hoop that is the same size. The Universal Hoops are shown as plain hoops of the selected size. Use Hoop Selection to choose the desired hoop size, but do not choose a Universal Hoop.

If your embroidery is horizontally symmetrical before you use the Encore function, the Mirror option will have no apparent effect. However, it will affect stitch order of each alternate copy. For example, clockwise stitching will become counter-clockwise, and so on.

This message appears if the size entered in the Size Box on the Letter window of the Control Panel, or in the Letter Properties dialog is below 3mm or above 200mm, or is not a number. The Size setting refers to the height in millimeters of an uppercase 'A' in the selected font. If you wish to increase lettering above this you could click and drag one of the corner boxes or alter the Height or Width proportions.

This message appears if the size entered in the Line Spacing box in the Letter Letter Options or Letter Properties dialog is below 1mm or above 5mm, or is not a number.

This message appears if the value entered in the height or width box in the Letter Options or Letter Properties dialog is not a number.

This message appears if the value entered in the height or width box on the SuperDesign window of the Control Panel, or in the SuperDesign Properties dialog, is not a number.

This message appears if the size entered in the Size Box on the SuperDesign window of the Control Panel, or in the SuperDesign Properties dialog, is below 5mm or above 200mm, or is not a number. The Size setting refers to the height in millimeters of the selected SuperDesign. If you wish to increase the size above this you could click and drag one of the corner boxes or alter the Height or Width proportions.

This message appears if the value entered in the height or width box on the SuperDesign window of the Control Panel, or in the SuperDesign Properties dialog, is smaller than 25%.

This message appears if the value entered in the height or width box on the SuperDesign window of the Control Panel, or in the SuperDesign Properties dialog, is greater than 400%.

This message appears if the value entered in the height or width box in the Frame Options or Frame Properties dialog is not a number.

This message appears if the size entered in the Size Box in the Frame Options or Frame Properties dialog is below 5mm or above 200mm, or is not a number. The Size setting refers to the height in millimeters of the selected Frame. If you wish to increase the size above this you could click and drag one of the corner boxes or alter the Height or Width proportions.

This message appears if the size entered in the Margin box on the Frame window of the Control Panel is below -50mm or above 50mm.

This message appears if the value entered in the height or width box in the Frame Options or Frame Properties dialog is smaller than 25%.

This message appears if the value entered in the height or width box in the Frame Options or Frame Properties dialog is greater than 400%.

This message appears if the size entered in the Margin box on the Border window of the Control Panel is below -50mm or above 50mm.

This message will appear if you specify a PortraitStitch larger than 26000mm square. Click OK to continue creating the Portrait. To reduce the stitch creation time, use a picture editor such as Preview to remove the picture background, particularly any very detailed areas.

Many functions of TruE™ 3 Studio can be used to help see embroideries more easily. They include the Zoom Commands and the different methods of selection (Box Select, Freehand Select and Polygon Select. Use Command and the left or right arrow (⌘← or ⌘→) to select each embroidery in turn.

Some functions, such as the Design Player and alignment tools, are only available when one or more embroideries are selected. To use these functions, select one or more embroideries first.

To deselect an embroidery, click the mouse outside the embroidery, or on another embroidery. To select the desired embroidery, click on it and an outline box will appear. If one embroidery or piece of lettering is overlapping another making it difficult to select, use Command and the left or right arrow (⌘← or ⌘→) to select each embroidery in turn.

If no design is selected, or more than one design is selected, the Color Select area on the Design window will be blank. To change the threads in an embroidery, select the single embroidery, then view the threads in the Color Select area.

The embroideries must be fully enclosed by the selection line to be selected as part of a block. If even the smallest part of an embroidery is outside the line, then it will not be selected.

In Encore Shape and Encore Hoop, when two embroideries are selected, the embroidery that is first in the stitchout order will be placed in the corners. If you want to use the other embroidery in the corners, use Layout Order to change the order.

A maximum of two designs can be used with Encore Shape and Encore Hoop. If more than two designs are selected, only the first two that were loaded will be used in the Encore. Either use Encore Circle or Line, or combine some of the embroideries before using Encore.

While in Preview mode it is not possible to select any other tab on the control panel, or many other functions. If you use the design viewer, the Encore will be cancelled.

Information on the font, SuperDesign, Frame or Border used in an embroidery made in TruE™ Studio is stored in the Settings. Open the embroidery, then click the Settings tab and Edit in the Design window to view the full text of the settings. Alternatively, print a worksheet for the embroidery.

For the following Line Types, there are no control boxes to change the size of the characters in the lettering:

• Circle Clockwise
• Circle Clockwise
• Full Circle
• Fit To Straight Line
• Fit To Wavy Line

Instead, use Size, Height and Width in Letter Properties to change the size of the characters.

Some fonts have non-editable properties. For example, they may use more than one pattern for satin or fill, or use the same fill pattern at different angles in different characters. Therefore, there is no overall uniform property that can be changed, so the properties dialog box may not be used to change the stitch Properties. You may wish to use a different font with a similar style that allows you to change its properties.

You are trying to change a property in a font that is not editable. For instance, if a font uses more than one type of Pattern Fill, the stitch type will be unavailable. Also, if a font is an outline font of running, double or triple stitch, no fill or satin properties will be available.

You are using an lowercase font. In a lowercase font (with LC in the name), all the uppercase characters are identical to the lowercase characters.

Select the desired lettering, then Control–click the lettering and choose Properties. The Letter Properties appears and you may change the text.

Note: Once lettering has been converted to embroidery when it is Saved or Combined, no adjustments can be made with Letter Properties.

When lettering, SuperDesigns and frames are rotated or mirrored, they are 'fixed' as embroideries. Make any changes to the properties of your lettering, SuperDesign or frame before rotating or mirroring it.

When lettering, SuperDesigns and frames are copied, the copy is 'fixed' as an embroidery. If you want to change the properties of both copies, create the second copy in the Letter, SuperDesign or Frame window.

When lettering is ColorSorted it is 'fixed' as an embroidery. Make any desired adjustments to your lettering before using ColorSort.

The control boxes on blocks of lettering allow subtle adjustments directly to the shape of the lettering. However, the Letter Properties only allows the proportions of Height and Width to be adjusted. When the Letter Properties are changed, the previous adjustments may be partially lost when the Height and Width values are applied. Therefore, it is recommended to make all desired adjustments in Letter Properties before making final adjustments directly with the control boxes.

If a font does not use an editable stitch type, the Stitch Type will not be available in Letter Options

Stitch types are not available in the Letter Properties dialog box. Control–click the lettering, and select the stitch type from the context menu.

If a font does not use an editable stitch type, no stitch type will be available in the context menu.

To cancel some actions, click outside the currently active embroidery. Then choose Undo. Alternatively, Control–click the embroidery and choose Undo from the context menu.

The ColorSort process does not just put the same color blocks together. It checks for overlap between areas. Therefore depending on the overlaps, the final number of color blocks may vary, even if you have Combined exactly the same embroideries, lettering or SuperDesigns.

If the selected motif width is larger than the size of the monogram or name, then only one motif may be created. Adjusting lettering or motif size or spacing may allow multiple motifs to be included in the border. If the selected motif shape is irregular it may overlap the monogram. Adjusting lettering or motif size or spacing may produce the desired results.

The Notes for an embroidery will have the word Endless added after any other Notes text. If the Notes have been edited so that this is no longer the case, use the slider bars on the Modify window to see if there are marker stitches at the beginning and end of the embroidery.

Use the slider bars on the Modify window to find the locations of the start and end marker stitches. For example, if the start markers are at the top and the end markers are at the bottom, the original Fabric Direction was Up.

This can happen if you use the Repeat Embroidery option and you do not use Undo before trying again. This is because you have already created a repeated sequence with no gaps that then becomes a single embroidery. If you then use the Endless Assistant again to try to add a Gap, the whole repeated sequence is treated as a single embroidery. This should be apparent if you look at the Notes, because the word 'Endless' will occur twice at the end of the Notes. Always use Undo to go back to the single copy of the embroidery before trying the Endless Assistant again with different settings.

The Endless Assistant is not available in any of the following situations:

• There is no embroidery loaded, so there is nothing that can be made endless: load an embroidery
• The embroidery is too big for or is outside the current hoop: adjust the embroidery as needed or choose a larger hoop

This may occur on an existing installation of the TruE 3 Embroidery System as a result of upgrading to the latest Mac OS Update

To resolve this issue; do the following steps:

1. Go to http://www.truembroidery.com
2. Click on the Downloads link at the top of the page.
3. Click on the True 3 Download Portal button.
4. Enter your registered E-mail Address.
5. Enter your Password. Click Next.
6. Click Next again.
7. In the TruEmbroidery 3 Software section, download the latest TruEmbroidery3Software32.pkg file.
8. Close down all TruEmbroidery 3 System Apps.
9. Install the TruEmbroidery3Software32.pkg file that you just downloaded.
10. Open TruE 3 Configure and confirm that clicking on the Register, Activate Dongle and Smart Update buttons now open up a window in the background.

This message appears when you delete a My Fill pattern from the Manage My Fills dialog. Click Yes or No, as desired.

After creating and saving an embroidery, use the Edit tab or open the file in TruE™ 3 Modify and use the following instructions.

1. Use the Freehand Block Select feature to mark the stitches in the background.
2. Click Delete Stitches.
3. Save the adjusted embroidery

This needs to be done using Finder.

1. Open Finder.
2. Click on the Go menu.
3. Hold down the ALT/Option button on your keyboard.
4. Click on the Library option that now appears in the list.
5. Browse to the …/Application Support/VsmSoftware/TruE3/System/Fonts/My Fonts folder.
6. Delete the font[s] that you no longer need - also be sure to delete the accompanying .png file for that font file.

This can be achieved using TruE 3 QuickFont.

Open TruE 3 QuickFont from the Launchpad or via the Letter tab of the TruE 3 Studio Control Panel.

This message appears if you try to delete a thread definition from a My Thread database, or to delete a My Thread database. If you wish to go ahead and delete the thread, click Yes. Otherwise click No.

This message appears if you try to use an existing thread name in a My Thread database. If you wish to overwrite, click Yes. Otherwise click No.

No connection can be made with the software registration database. A correct email address has been used with an incorrect password. Check the e-mail address and password, and try again.

No connection can be made with the software registration database. An unknown e-mail address was used. Check the e-mail address and password, and try again.

No connection can be made with the software registration database. The e-mail used is not a valid e-mail address. Check the e-mail address and password, and try again.

By clicking on the Upload button, you may receive the following message:

"TruE 3 Thread Cache wants to use your confidential information stored in "threads.truembroidery.com" in your keychain.

The authenticity of "TruE 3 Thread Cache" cannot be verified. Do you want to allow access to this item?"

This message generated by the Mac® operating system; is appearing because you will be prompted to enter your E-mail address/Password details that you use to connect to the Registration Database.

This message is displayed if you select Reset All Apps in the Utilities tab while other TruEmbroidery™ 3 Software apps are running. Click Cancel, or use Quit Open TruE 3 Apps to close all open apps.

Yes, you can by using the following instructions:

1. Click on System Preferences from your Dock - the icon that looks like a cog.
2. In the System, click on the Users & Groups icon.
3. Ensure that your user account (listed near the top left section of that window, under Current User) is selected.
4. Click on the Login Items tab - on the right hand pane of that window.
5. Click on the + icon on the right hand pane of that window. An Open dialog will appear.
6. On the left hand pane - under the Favorites section; click on the Applications entry.
7. In the right hand pane, scroll down the list of apps until you come to the TruE™ 3 Machine entry.
8. Select the TruE™ 3 Machine entry and click on the Add button.
9. You will now see TruE™ 3 Machine in the list of items that will automatically start when you log in.
10. Close System Preferences/Users & Groups.

When you next log into your computer; the TruE™ 3 Machine app will automatically run.

No, you are not able to connect two embroidery machines at the same time, and to send a design to the first embroidery machine and then to the second embroidery machine.

If you want to send an embroidery to two machines, do as follows

1. Send the design to the first machine.
2. Disconnect the USB connection between your Mac and that embroidery machine.
3. Connect a USB cable between your second embroidery machine and your Mac.
4. Send a design to that second embroidery machine.

First, confirm that the TruE™ 3 Machine app is running.TruE™ 3 Machine appears as a machine icon in the menu bar.

If TruE™ Machine is not running, start it.

• Click the TruE™ 3 Machine icon in the Launchpad , or double-click the TruE™ 3 Machine icon in the Finder .

Second, confirm that the TruE™ 3 Machine app is communicating with your embroidery machine.

• Click the machine icon in the menu bar and check that your embroidery machine is listed in the menu. If it is not, check the USB connection, then choose Quit and start TruE™ 3 Machine again.

Note: If the USB connection between your embroidery machine and computer is temporarily interrupted, you may need to restart TruE™ 3 Machine.

You can only send a design directly to your embroidery machine if the following folder exists:

/[Home]/TruEmbroidery/TempSend.

If this folder does not exist, do as follows:

1. Open a Finder window.
2. Choose Go > Home.
3. Click the TruEmbroidery folder to open it.
4. Control–click an empty area of the screen and choose New Folder from the context menu.
5. Name the new folder TempSend.
6. Send the design again.

Now try to send the design again.

Your embroidery machine may not be able to read USB sticks with a large capacity. Check the manual for your embroidery machine for information on limitations on the size of USB stick memory.

You may need to place the embroidery within a particular folder on your USB stick. For example, on the Janome MC350E the embroidery files must be placed in the EMB5 folder, while for the MC11000 and MC12000 they must be placed in the Embf folder.

The Melco format (.exp) extension is also used by default in the Mac operating sytem.

Therefore, you would not be able to open those files via the Open dialog.

In order to use Melco files; use Insert/View to use those designs in your TruEmbroidery 3 software.

Certain items (for example Undo in the Edit menu) are only available once an embroidery design is shown on the screen.

Use Reset All Apps in TruE™ 3 Configure to return the toolbar and windows in the app to their default settings.

To return the icons in the toolbar to their default settings, choose View > Customize Toolbar, and drag the default icon set into the toolbar.

To use Reset All Apps:

1. Ensure your designs are saved in any TruEmbroidery™ 3 Software apps that are open.
2. Click the TruE™ 3 Configure icon in the Launchpad, or double-click the TruE™ 3 Configure icon in the Finder.
3. Click the Utilities tab.
4. Click Reset All Apps.
5. Click the Quit Open TruE 3 Apps button to close all open apps.
6. Click the Reset All Apps button.

Note: If some TruE 3 apps are still open, a message will appear, saying that some apps appear to be running. Click OK to close all running TruE 3 apps, or click Cancel.

The toolbar and windows in your app will have been restored to their original state.

Note: If preferred, to check the toolbar choose View, then choose Show Toolbar if the toolbar has been hidden, or choose Customize Toolbar to reset the toolbar if icons have been added to or removed

The find thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. The existing thread number is also listed. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

The thread name or number is changed when the thread is opened if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database. The color will be replaced with the nearest match in the Import Thread Range you have set in TruE™ 3 Configure. You can alter it to any other color if desired. To check for the latest updates for the TruEmbroidery™ 3 Software, use Smart Update in TruE™ 3 Configure.

This message will appear when trying to start an app if the TruEmbroidery™ 3 Software cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer

This message may appear if you try to use TruE™ 3 Create shortly after starting or logging into your computer, before the system is fully ready. Wait for a few seconds and try again.

This message will appear when system resources are low. Close other apps and try again. If this does not work, try restarting your computer.

This message may appear if the embroidery you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking/Pfaff embroidery.

The TruEmbroidery™ 3 Software will display threads in a file in the same way on any computer where it is installed. That is, the colors used will be the same even if they are reproduced slightly differently on different monitors. You can print a worksheet to see the colors and color names used in a particular design. This is true, even if you do not have all the threads in a design defined in the database on your computer. This is because a TruEmbroidery™ 3 Software design has complete information for each of the threads it uses.

Each thread used in a design will fall into one of the following categories:

• A thread from the Thread Database.
• A thread from the Thread Database that is not on your own Thread Database because your database is out of date.
• A custom thread defined in the file that does not appear in your Threads database.

The availability of threads in the Thread Database will only affect parts of the TruEmbroidery™ 3 Software where you can change colors, as follows:

• Editing apps: TruE™ 3 Studio and TruE™ 3 Modify
• Design apps: TruE™ 3 Create
• Adding/Editing Thread: TruE™ 3 Thread Cache
• Generating fonts: TruE™ 3 QuickFont

Below are some situations you may encounter according to the availability of thread definitions, as categorized above.

Use Smart Update to find and download the latest thread database, which you can then install.

The measurements are taken from the settings on the Appearance tab in the TruE 3 Configure.

To change those settings, do the following:

1. Go to the Launchpad.
2. Open TruE 3 Configure..
3. Click on the Appearance tab.
4. From the Show Measurements In: section, either choose Millimeters (mm) or Inches (").

Launchpad shows the icons for all your installed software on your Mac® computer.

Depending on how many apps you have installed on your Mac®; the icons may span more than one page in Launchpad .

When there is more than one page of icons available in Launchpad , there will be a number of ‘dots’ – representing all the available Launchpad pages. The dot for the current page will be highlighted, click on one of the other dots to navigate between pages.

The latest dongle drivers (v7.40) can be found by opening TruE3 Configure and then clicking on the Smart Update button.

The dongle drivers allow compatibility with the latest Mac® OS X El Capitan operating system.

When installing any of the TruEmbroidery™ 3 Software samples/backgrounds/documents/bonus designs the files should be installed in subfolders of the folder /Users/Home/TruEmbroidery3/ (where Home means the account of the user you are logged in as), however occasionally this may not be the case. This will result in your samples/backgrounds/documents/bonus designs being installed into the root of your hard disk, for example Macintosh HD.

If this occurs, you may either load the samples from their current location, or move/copy the folder(s) to the correct location.

Please note that by default the Mac® will replace the content inside the folder, therefore it is recommended to make a copy of your files before replacing.

You may receive this error message when trying to install the older dongle drivers for TruE3 onto macOS Catalina.

If you receive this message, you should download and install the latest TruE3 Dongle Drivers

Simply click the Register button in TruE™ 3 Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

Ensure your dongle is connected to your computer before you start, so that your current registration details can be easily retrieved.

If your dongle is not connected, you will need to enter your e-mail address and password to find your registration details.

This may occur on an existing installation of the TruE 3 Embroidery System as a result of upgrading to the latest Mac OS Update

To resolve this issue; do the following steps:

1. Go to http://www.truembroidery.com
2. Click on the Downloads link at the top of the page.
3. Click on the True 3 Download Portal button.
4. Enter your registered E-mail Address.
5. Enter your Password. Click Next.
6. Click Next again.
7. In the TruEmbroidery 3 Software section, download the latest TruEmbroidery3Software32.pkg file.
8. Close down all TruEmbroidery 3 System Apps.
9. Install the TruEmbroidery3Software32.pkg file that you just downloaded.
10. Open TruE 3 Configure and confirm that clicking on the Register, Activate Dongle and Smart Update buttons now open up a window in the background.

This message appears when you delete a My Fill pattern from the Manage My Fills dialog. Click Yes or No, as desired.