To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

Make sure the PREMIER+™ 2 Card Shop window is maximized by clicking the Maximize icon on the title bar. Click Zoom To Fit to expand the project so it fills the work area.

To deselect a design or some text, click the mouse on another area. To select the desired design, click on it and an outline box will appear.

Certain functions are only available if the full PREMIER+™ 2 Embroidery System is owned, for example the Color PhotoStitch options in the PhotoStitch Wizard. If you do not own the full system these functions will be grayed out (unavailable).

Frames with running stitch that is vertical or horizontal are not always completely visible at zoom to fit. This varies depending on the font, size of lettering and envelope. Use the Zoom In feature, if desired, to verify that the stitching exists.

Some pieces of cross stitch lettering are actually designs, so only their color can be changed. If the pointer is a letter A, the block is lettering. If it is a flower head, the block is a design.

Some decorative lettering may appear to be a design, for example the Pioneer Kids lettering. The number can be changed. Right-click the number and change it in the Text Properties dialog box.

If the pointer is a letter A, the block is lettering. If it is a flower head, the block is a design.

Each letter starts with the initial variegated thread color. Where low density stitching is used the other colors may not be seen. For a more realistic preview showing all colors, use Print Preview in PREMIER+™ 2 Embroidery.

You can create new fabric backgrounds for your cards in PREMIER+™ 2 Embroidery Extra. If PREMIER+™ 2 Embroidery is owned, you may load fabric backgrounds, but cannot create new ones.

If you select Single embroidery when creating a card and use a fabric background, when Print Overview is selected in Page Setup the card will be displayed on a single piece of fabric. If you move the fabric background, the fabric for all pages in the card will be affected.

If you select Multiple embroideries when creating a card and use a fabric background, when Print Overview is selected in Page Setup the card will be displayed as if on separate pieces of fabric. If you move the fabric background, only the fabric for the selected page will move.

There are no Send icons in PREMIER+™ 2 Card Shop. To stitch your card embroideries, open them in PREMIER+™ 2 Embroidery or send them to your machine using the PREMIER+™ 2 Explorer Plug-in.

Your selected hoop is not large enough for your chosen project. Select a larger hoop, or choose a smaller project.

This message may appear when saving a project. This means that some part of your card design is not entirely within your project area (it is outside the edge of the background). Reduce the size of the text by changing the wording, or changing the size of the lettering.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

This message appears if you attempt to click OK in the Color Selection dialog box when MyThreads is selected as the thread range and MyThreads is empty.

To prevent this message appearing again, use Thread Cache in PREMIER+™ 2 Configure to add at least one thread to MyThreads.

Certain toolbar icons (such as Undo before anything has been done) are only highlighted once an embroidery is shown on the screen, or some other action has taken place.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1500 X 1500 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1500. In the example, 1500 divided by 8 = 187.5. The DPI setting of the scanner should then be 188 DPI, and this will produce a picture that is about 1500 x 1310 pixels.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

This message appears when trying to select or use a lettering style if the file has corrupted. Reinstall the font.

This may also appear if a font is created in PREMIER+™ 2 Font Create and has no characters defined. Use PREMIER+™ 2 Font Create to define at least one character in the font.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

You are using an uppercase font. In an uppercase font (with UC in the name), all the lowercase characters are identical to the uppercase characters.

You are using an lowercase font. In an lowercase font (with LC in the name), all the uppercase characters are identical to the lowercase characters.

This message may appear if the font is corrupt, or if the character selected is not in that font. Reinstall the font, or use PREMIER+™ 2 Font Create to add the character to the font.

This message could appear if the desired picture is not where the module expects it to be, for example if it was loaded from a USB memory stick, then closed and the memory stick removed. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

You should first make sure that you have followed the instructions in the following FAQs before following the instructions below:

• EP005
• EP001

You may find that Windows® Explorer displays some file formats but not all types. This usually occurs if you have had another file management program such as the Embird Iconizer installed. The issue may be that entries have been made in the computer’s Registry that do not have an owner, and therefore cannot be updated by the PREMIER+™ 2 Windows® Explorer Plug-in installation.

1. Download the VSM 6D Explorer Plugin Fix utility.
2. Double click on the VSM6DExplorerPluginFix.exe file.
3. You may receive a message asking "Do you want to allow the follow program to make changes to this computer?" Click Yes.
4. A black screen will appear – when it is finished press any key to close that window.
5. Restart your computer.
6. Delete the Thumbnail cache (instructions in EP002).

The thumbnails for your stitch files should now be showing correctly.

This message will appear if you specify a PhotoStitch larger than 26,000mm square. Click OK to continue creating the PhotoStitch. To reduce the stitch creation time, remove the picture background, particularly any very detailed areas. Stitch creation time is shorter for Linear PhotoStitch.

For script fonts, the Gap setting has no effect on adjacent lowercase characters. Script fonts use a special 'continuous' joining method, which places lowercase characters adjacent to each other to give the appearance of handwriting. All the fonts in the Script category use this joining method, and you may also create new fonts with the PREMIER+™ 2 QuickFont Wizard or the optional PREMIER+™ 2 Font Create module that use this joining method.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

If you click OK, the color will be replaced with the near match. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use PREMIER+™ 2 Thread Cache. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message appears on attempting to save when there is no embroidery on the current window.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

It may be that you installed another software which is now associated with your stitch files.

To reset the association back to the PREMIER+™ 2 Embroidery System do the following steps:

1. Close down all programs.
2. Open PREMIER+™ 2 Configure.
3. Click the Reset File Association button. A Reset File Association box will appear.
4. Click on the PREMIER+™ 2 Embroidery button in the Reset File Association box.
5. The Set Program Association page will appear.
6. Click on the Select All checkbox. All stitch formats will be selected in the list.
7. Click Save.

All the selected stitch formats will have been set back to open in PREMIER+™ 2 Embroidery.

This message will appear when trying to use your scanner or digital camera if the device has not been installed correctly. Close the PREMIER+™ 2 module, follow the manufacturer's instructions for the WIA-compliant device, then reopen the PREMIER+™ 2 module and try again.

This message will appear when trying to use your scanner or digital camera if another graphics program is already open that uses the WIA-compliant device. Close the PREMIER+™ 2 module and the other graphics program, then reopen the PREMIER+™ 2 module and try again.

This message will appear if the connection to your scanner or digital camera has a problem. Close the PREMIER+™ 2 module, check the connections to your scanner or digital camera, then reopen the PREMIER+™ 2 module and try again.

This message will appear in certain circumstances when trying to use your scanner or digital camera, for example if the cable is disconnected during the scan or download. Close the PREMIER+™ 2 module, check the connections to your scanner or digital camera, then reopen the PREMIER+™ 2 module and try again.

This message will appear if the scanner has created an image file that is not supported by the PREMIER+™ 2 module. Convert the image to a supported image file format.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

Simply click the Register button in PREMIER+™ 2 Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

To view an embroidery within a compressed (zipped) file, browse into the compressed file in Explorer, open the Preview pane, and click to view the selected embroidery.

You can move your activation to another computer.

In the Utilities page of PREMIER+™ 2 Configure click the Activate button and sign in to your Registration account.
1. On the Enter Your Product Activation Codes page click 'I would like to remove my Activation from this computer'.
2. Click OK to remove the activation from the computer.

You will then be able to install and activate your software on another computer.

Your activation code is in your registration entry.

If you open a file that has colors from a My Thread database that are unmodified copies of standard threads, but do not exist as copies in your My Thread database, the color is identified and selected in the original thread range when you click the color to change it.

To make a backup of a single thread database, use Export Threads to Embroidery in PREMIER+™ 2 Thread Cache.

To backup all of your thread databases for moving to a new computer, use Backup MySettings in PREMIER+™ 2 Configure.

This message will appear if the embroidery you are attempting to load is more than 260mm wide, but would fit if it was rotated; that is it is between 260mm and 360mm wide, and less than 260mm high. Click Yes to continue.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

There is an option in Windows Explorer to turn off thumbnails, you may have this option turned on.

1. Open Windows Explorer.
2. Click on the Options box to open the Folder Options dialog.
3. Click on the View tab.
4. Uncheck the checkmark against the "Always show icons, never thumbnails" option.
5. Click OK.

It could be that you have had a previous software on your computer which had shown thumbnails of stitch files. The cache of thumbnails needs to be cleared from Windows Explorer, so that it can start using the thumbnails shown by the Windows Explorer Plug-in.

An example of the issue can be seen below, with the incorrect thumbnail image from a third party icon software on the left; and the correct preview on the right:

Another example of strange thumbnail image display, is if one of the thumbnails shows with a black background. It will also be a smaller version of the design in the center of the thumbnail.

Clear the Thumbnail Cache to fix both types of thumbnail display issues:

Windows 10/ Windows 8

1. Open Windows Explorer – right click the Windows Explorer icon on the Task bar and select File Explorer.
2. Windows Explorer will open to the Quick Access/Libraries folder of your computer. In the left hand pane of the window, click on the This PC/Computer heading.
3. Right click on the Local Disk (C:) entry, then click Properties. The Local Disk (C:) Properties dialog box will appear.
4. On the General tab, click the Disk Cleanup button. It may take a few moments while the utility analyses the drive.
5. Uncheck everything in the list, and then place a checkmark against the Thumbnails entry at the bottom.
6. Click OK and a confirmation message will appear. Click the Delete Files button.
7. Repeat steps #3 to #6 for any other Local Disk entries that you may have in Windows Explorer.

Windows 7

1. Click on the Start menu.
2. Click on the Computer option. Windows Explorer will open.
3. Right click on the Local Disk (C:) entry, then click Properties. The Local Disk (C:) Properties dialog box will appear.
4. On the General tab, click the Disk Cleanup button. It may take a few moments while the utility analyses the drive.
5. Uncheck everything in the list, and then place a checkmark against the Thumbnails entry at the bottom.
6. Click OK

This could be because you have the Windows Search option turned off.

To turn it on:

Windows 8

1. Go to your Start screen.
2. Type windows features
3. Click on the Turn Windows Features On or Off option.
4. Scroll down to the Windows Search option.
5. Place a checkmark in the checkbox if it is empty.
6. Click OK.

Windows 7

1. Click on the Start menu
2. Type windows features
3. Click on the Turn Windows Features On or Off option.
4. Scroll down to the Windows Search option.
5. Place a checkmark in the checkbox if it is empty.
6. Click OK.

It could be that the Windows Indexing has been turned off; turn it back on and try again.

Windows 8

1. Go to your Start screen.
2. Type services
3. Click on the Services option that appears to open the Services box.
4. Scroll down to the Windows Search checkbox.
5. Right click on it.
6. Select Properties
7. On the General tab, ensure that you have the Automatic (Delay Start) selected.
8. Click OK.
9. Restart your computer.
10. Now try searching for a designs properties again.

Windows 7

1. Click on the Start menu.
2. Type services
3. Click on the Services option that appears to open the Services box.
4. Scroll down to the Windows Search checkbox.
5. Right click on it.
6. Select Properties
7. On the General tab, ensure that you have the Automatic (Delay Start) selected.
8. Click OK.
9. Restart your computer.
10. Now try searching for a designs properties again.

If you have your thumbnail view in Windows® Explorer set to Small icons, List or Details then you will not see the preview - you will only see the Premier+™ logo.

Change the View to one of the other available options to see the thumbnail images of your stitch files

Changing the View:

1. Open Windows® Explorer.
2. Browse to a folder that contains stitch files.
3. Right click on an empty area of main part of the Windows® Explorer screen.
4. Move your mouse over the View option.
5. Click on Medium icons - or whichever other option you prefer to view your thumbnail images in.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message usually means that the motif database has been deleted or corrupted. This may be corrected by repairing the installation.

First, delete the file named 'SystemMotifs.mdb' from ProgramData\VSMSoftware\Premier+2\System.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error. The file name may simply be shown as 'SystemMotifs'.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the motifs will be restored.

In Windows® 10, you will need to manually reset the file association:

1. Click on the Start menu in the bottom left corner of your screen.
2. Click on Settings. The Settings window will appear.
3. Click on the System button.
4. Click on the Default apps entry on the left hand pane.
5. Scroll to the bottom of the right hand pane.
6. Click on the Set defaults by app link. The Set Default Program window will appear.
7. Click on the PREMIER+™ 2 Embroidery entry from the left hand pane.
8. Click on the Choose defaults for this program link on the right hand pane.
9. Place a checkmark in the Select All checkbox - this will place a checkmark in all checkboxes if they were not already checked.
10. Click Save. This will associate all the available stitch formats from step #9 with PREMIER+™ 2 Embroidery.

Click the Windows 10 Reset File Association link to see a video of the above process.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

You can use Export to save an embroidery to a floppy disk for a Husqvarna Viking Designer I sewing machine.

In the Export dialog, select Husqvarna Viking Designer I (.shv), then select the Floppy Disk tab below. If desired, use Format Drive to format the disk before saving.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

This error message appears when some Windows update files are absent from a computer with Windows 7 or Windows 8. Use Windows Update to ensure that all updates have been installed.

This may take quite a long time, and involve restarting your computer several times.

To check which updates have been installed, search for "Windows Update" on your computer, and in the pane on the left of Windows Update, select View Update History. Check that updates have been installed recently, and that all updates are marked as Successful in the Status column. Use the troubleshooting instructions to install any missing updates.

Error H0007 may be seen after you have updated. For more information, see IN021.

This error message may appear during activation. Use the H0007 fixer utility to correct the problem.

1. Download the utility Error H0007 fix.
2. Double click on the Premier+2_H0007_Fixer.exe file
3. Follow the on-screen instructions
4. Open the PREMIER+™ 2 Embroidery software.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

You have entered an invalid credit card number. Correct the number and try again.

You have not selected (checked) the box accepting the Terms and Conditions. Check this box and try again.

Now you will be able to continue in the Embroidery Purchase Center.

The expiration date that you selected from the drop-down list is in the past. Either you selected the wrong date, or your credit card is out of date.

This will appear in the Payment Details page if at least one of the required fields is empty. This could happen if your billing address and delivery address were not the same, and you had clicked Next before adding the changed details.

Something is wrong with your registration, so the Product Activation Code could not be added to it. Contact embroidery software support for a diagnosis of the problem.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

To view an embroidery within a compressed (zipped) file, browse into the compressed file in Explorer, open the Preview pane, and click to view the selected embroidery.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1500 X 1500 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1500. In the example, 1500 divided by 8 = 187.5. The DPI setting of the scanner should then be 188 DPI, and this will produce a picture that is about 1500 x 1310 pixels.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

In the Paint window select the part of the picture you want with Box or Freehand Select then Crop the picture (you can only do this before you start creating your design).

Use the Outline Thinner to narrow the outline to one pixel. This will allow areas to join together better.

To use the Outline Thinner:

1. Click on the Effects drop-down list on the Paint tab.
2. Click on the Cleaning option from that list. The Cleaning Effects dialog should appear.
3. Choose the options in the Outlinesection to get the results that you desire.
4. Click OK.

The design size is set according to the distance between the two outermost control points of the design. The stitches created from the design may go beyond these control points, so the size of the actual embroidery may exceed the height or width specified for the design size.

Try changing the angle of orientation. Even one degree can be enough to allow the artificial intelligence of the program to fill the object. Another possibility is to move the start point slightly.

The pictures used should have well differentiated color areas, which may be solid or stippled, to fill easily. Clip art is excellent for this purpose. If there is a gap where the same color flows into another area, the fill will not work as expected.

If Color Tolerance is switched off then switch it on in File menu -> Preferences. Color Tolerance will then allow you to preview any area for QuickStitch functions, which should reveal any problems with color areas in the picture. You can then alter the picture in the Picture window. Alternatively, use the Create Area or Line function on the Freehand Create or Precise Create tabs to manually create the Fill Area.

To change the color of the border:

1. Create the fill area using QuickStitch, QuickStitch + AutoHole on the Quick Create tab - or the Create Area or Line from the Freehand Create or Precise Create tab.
2. Right click on the new Pattern Fill area in the work area. The Fill Area and Line dialog box will appear.
3. Click on the Line tab.
4. Place a checkmark in the Insert Color Change checkbox.
5. Edit the Line Thread Change to your preferred thread color.
6. Click OK.

If you have an area of color that is both inside and outside the Design Area then QuickStitch will fill the whole color area with stitches.

Do one of the following:

• Edit the Picture with the Picture window to reduce the size of the color area.
• Use Create Area or Line on the Freehand Create or Precise Create tabs to fill only the parts you want.
• Edit the QuickStitch area on the Edit window so that the fill area falls inside the Design Area.

If border areas run into each other, two layers of stitching will be produced by the QuickStitch™ border functions. To avoid this, split the colors on the picture in the picture window, or another graphics package, e.g. put a visual 'end point' for each border area. Alternatively, use the Satin Line Trace function.

This is a temporary effect that lasts only until you have finished inserting, that is when you switch back to Add or go to the Edit or Picture window. If you insert a Color Change then the objects inserted after the Color Change will use the new color as usual. The objects before the Color Change will revert back to the correct color when you switch back to Add.

This will happen if you attempt to open a design that has been set as read-only, or is read-only because it is stored on a CD-ROM. If the design file is on your hard disk as read-only then you must change its properties in Windows® Explorer so that it is no longer read-only. For designs on CD-ROMs, use Windows® Explorer to copy them to your hard disk, then change the properties so that they are no longer read-only. (Windows® Explorer Help has information on the read-only attribute.)

Use the Box Select feature to select an area of the Picture around which you wish to crop the background.

When rotating a picture, certain angles could make the picture larger than the maximum allowed. If this message appears, either rotate the picture to a different angle, or reduce the size of the picture, then try again.

This happens when you use QuickTrace to follow an outline in the picture and then QuickTrace finds a part of the outline that is very thick. This can be caused by excessively broad outlines or by selecting too much of the picture with a high Color Tolerance value. In this case, QuickTrace does not know where to trace the outline as the problem part of the outline is more like a fill area. Use a lower Color Tolerance value, or use the editing functions in the Picture window to make the outline thinner or break up the outline so that the wide parts are isolated from the rest of the outline.

This message may appear if a QuickStitch™, Precise or Freehand fill area is too complex for the stitch generation functions, usually because the fill area is very small. This may happen, for example, if a design has small areas and is then further reduced in size.

To help find the area, check the progress bar that appears when stitches are created. This shows how far through the design the object is, and can be used as an approximate guide for setting the slider bars on the Edit tab. If desired, also use the filters to hide other object types. Use the FilmStrip to step through the objects quickly. Look for small areas in the remaining visible objects, and adjust as necessary.

This message will appear when trying to use your scanner or digital camera if another graphics program is already open that uses the WIA-compliant device. Close PREMIER+™ 2 Create and the other graphics programs, then reopen PREMIER+™ 2 Create and try again.

Use Color Tolerance to preview the area that will be used.

• Solid Colors. A solid color area must have well defined edges, either by having an outline of a different color or by being enclosed by other colors. Color Tolerance will show where there are gaps in a border around an area. If the area is not sufficiently well defined, alter the image in the Picture window, or another graphics package, so that the area is enclosed.
• Stippled Colors. Stippled colors (also called 'dithered' colors) are treated the same as solid color areas.
• Graduated Colors. If Color Tolerance is switched off then you will only be able to select a small, single colored part of a graduated color. It is also easier to select a graduated color area when it is enclosed by contrasting colors.

Color Tolerance is switched on with the Color Tolerance option in Preferences.

Alternatively, use the relevant functions on the Freehand Create or Precise Create tabs.

It is important where you click after selecting the Outline Thinner tool. The color you click on is the color that will be thinned. So if you click on a black outline, this outline will be thinned. Alternatively if you click on an area (such as white on a black and white drawing), this area will be thinned and the outline around it will be thickened to compensate. This leaves the drawing indistinguishable from the original.

The Outline Thinner tool may not work if your picture has dithering, such as a scanned image or one that has been converted from a JPEG file. These pictures have additional colored pixels that can affect the result.

This message will appear when trying to use your scanner or digital camera if the device has not been installed correctly. Close PREMIER+™ 2 Create, follow the manufacturer's instructions for the WIA-compliant device, then reopen PREMIER+™ 2 Create and try again.

This message will appear if the connection to your scanner or digital camera has a problem. Close PREMIER+™ 2 Create, check the connections to your scanner or digital camera, then reopen PREMIER+™ 2 Create and try again.

This message will appear in certain circumstances when trying to use your scanner or digital camera, for example if the cable is disconnected during the scan or download. Close PREMIER+™ 2 Create, check the connections to your scanner or digital camera, then reopen PREMIER+™ 2 Create and try again.

This message could appear if the desired picture is not where the module expects it to be, for example if it was loaded from a USB stick, then closed and the USB stick removed. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message may appear if you are using a large picture and your computer's memory or hard disk space is relatively low. Close other programs and try again.

This happens when you are doing a Save As on the .edo design outline file and you have given the name of a file that is already there. It also happens when you are saving a stitch file and the file already exists. Click Yes or No as appropriate. You may have to replace a stitch file several times if you are creating stitch files to stitch out tests of your design.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select RGB values 100, 102, 153 from the standard color dropdown on the Grid Color button.

Use Size setting on the View tab to change the grid spacing. Set the Grid Size to 10.

The manufacturer of a TWAIN device must provide a Source Manager and a TWAIN Data source for your device to work with Premier+ Create. These will normally be installed when you install the software and drivers provided with the device. If you have installed a device and it is not shown in the list then it may not be TWAIN compliant. Refer to the device documentation and manufacturer for assistance.

To resize when part of a picture is selected, simply click and drag any of the resize handles on the selection box (out to increase size, in to decrease size). When the mouse is over a resize handle on a corner of the selection box, the pointer changes from an arrow to the resize pointer.

To rotate when part of a picture is selected, simply click and drag the round rotate handle on the middle right of the selection box. Click and drag down to rotate clockwise, up to rotate counterclockwise.

The Expander makes lines thicker around areas in the picture that match the background color. The Expander is intended for use with scanned pictures, such as line art that has been converted to monochrome and despeckled to clean it up.

Some wide areas of satin may be imported as fill areas, depending on their size in the embroidery. This is because any area that is very wide is assumed to be a fill area. Also, all satin sections that have a fill pattern will be imported as fill areas.

This will happen if you delete a pattern from your My Fill database and then load a design that uses the pattern. The pattern will use system pattern 3 instead of the deleted My Fill pattern. Either import the deleted pattern picture again, then select it in the My Patterns area of Fill Properties, or choose a different pattern.

When you have a design from somebody else that contains a fill area with a My Fill pattern, it is likely that their MyFill database will have different patterns to your My Fill database. You must obtain the exported My Fill pattern and import it into your My Fill database, then select the correct pattern in the My Patterns area of Fill Properties.

This may happen on slower computers if you have created a lot of very large MyFill patterns, and also if you have created and then deleted a lot of MyFill patterns.

It may help if you backup and then restore the MyFills database using the Backup MySettings and Restore MySettings options in PREMIER+™ 2 Configure. When you restore MySettings, the MyFills database size will be optimized which may help improve the speed for selecting MyFills.

On slower computers, large or complex motif fill areas may take some time to draw, particularly if there are holes in the area. This may be noticeable when you create new motif fill areas and when you return to the Design window from the Paint or Draw window, or another PREMIER+™ 2 Embroidery System module.

Some functions in the Quick Create tab create more than one outline at a time, such as, Double and Quadruple Trace. For example, Quadruple Trace puts lines of triple and running stitches directly on top of each other. This means that if you want to add and move a new point to change a Quadruple Trace then you will have to do so twice, once for each of the lines.

A color change is only copied when it is part of the selected block. If you paste a block that does not start with a color change then it will use the color that is active at the point where the block is pasted. If you want to preserve the color, either copy the relevant color change or use the FilmStrip to insert the desired color.

Objects must be fully enclosed by the selection line to be selected as part of a block. If even the smallest part of an object is outside the line then it will not be selected.

Use the FilmStrip and/or slider bars to hide all objects except the satin borders and traveling running stitch used to create the trace. Select any Satin Line objects in the trace, then right-click in the FilmStrip and select Global Properties. The Satin Line properties dialog box will appear. Make adjustments as desired and click OK. The new properties will be applied to all visible satin borders.

Alternatively, if working within a group, use Select Similar from Group to apply the settings to all other objects of the same stitch type within the group.

The dashed line used by Color Tolerance only shows the outside of the area that is selected by the current Color Tolerance value. Simply try the Trace function and if the result is not satisfactory then Undo the result and retry the trace with a higher Color Tolerance.

Underlay is set to none when you select Gradient or Multi-Gradient Density for a pattern fill area. This is because the underlay stitching will spoil the effect of Gradient or Multi-Gradient Density. If you change an area from gradient density to Standard density, reset the Underlay if desired.

If you have a fill area with a complex outline then this may cause the stitches to fill unevenly when you select Gradient or Multi-Gradient density. This is because of the way that the edge of the area interferes with the ideal spacing of the stitches.

Gradient and Multi-Gradient density work best for areas with straight or smoothly curving sides. You could replace the Fill Area using Create Area or Line from the Freehand Create or Precise Create tabs, or edit the area to straighten the side that causes the uneven stitches.

The best size for a background picture is approximately 1000x1000 pixels (or greater). When using pictures significantly smaller than this PREMIER+™ 2 Create will magnify it, but lines may appear jagged rather than smooth. For example, if a picture is loaded that is less than 500 pixels in both height and width it will automatically be doubled in size. The best way to produce a smooth effect is to rescan the picture.

The QuickStitch features use defined color areas to place fill areas, motif fill areas and borders. However, the Color Tolerance function allows you to merge different color shades to change the size of this area. The filters may also be useful to create color areas. For example, use the Despeckle filter to remove small spots of color that are often found on scanned pictures. Also, some scanned or clip art pictures have thick outlines so there may be gaps between the areas that are larger than desired. Use the Outline Thinner to reduce the thickness of outlines to one pixel automatically.

If there is a gap where the same color flows into another area, some of the functions on the QuickStitch tab will not work. Because gaps in a picture are often not very large, a good way to check whether a picture is suitable is to test whether the areas will flood fill and 'patch them up' as necessary.

How To Use

1. Click the Picture tab at the top of the screen.
2. Use Flood Fill to fill an area with the foreground color. If it does not have complete outlines, more of the picture will be flood filled than expected.
3. Click Undo.
4. Select the foreground color to be the same as the outline around the area.
5. Click Freehand Draw and select the third line thickness.
6. Zoom In to the outline to find the gaps, then draw lines to fill any gaps in the outline.
7. Select another color and test the fill again. When only the expected area is flood filled, the picture is ready for the QuickStitch functions.

If the control panel is 'floating' on top of the window, double-click the title bar and the control panel will move back to its original position.

If the control panel is docked on the wrong side of the window, click and drag the title bar to the middle of the right-hand edge of the window until the outline snaps into position on the right. Release the mouse button and the control panel will be dropped into its original position.

If this does not work, or the control panel is not visible, use Reset All Modules.

Note that Reset All Modules affects all modules in the PREMIER+™ 2 Embroidery System, so any changes to settings in each module will be reset. The recent files list on the File menu is also cleared, but this does not affect any files you have saved.

To use Reset All Modules:

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The next time you start PREMIER+™ 2 Create, the control panel will be in the correct position.

This message appears if a .can file cannot be loaded. For example, it might have the extension .can, yet not be a proper design outline file.

The program cannot save the file. Ensure that the disk where you are trying to save the design is not write-protected, then try again.

Certain icons (for example Break Apart on the Edit ribbon tab) are only highlighted once a design is shown on the screen. Also, when there is a design on the screen, some functions that might cause a mismatch between the size of the design and the size of the picture are not available in the Picture window.

If the Design panel is 'floating' on top of the window, double-click the title bar and the panel will move back to its original position.

If the Design panel is docked on the wrong side of the window, click and drag the title bar to the middle of the right-hand edge of the window until the outline snaps into position on the right. Release the mouse button and the Design panel will be dropped into its original position.

Using Reset All Modules in PREMIER+™ 2 Configure will also return the Design panel to its original position.

The origin is usually shown as an orange circle. It may be a different color, depending the underlying picture or background colors. Also, the origin can be moved anywhere on the work area. Try Zoom To Fit to see the whole work area.

This may happen if the outlines in the picture are only one pixel wide after the Monochrome Threshold page.

For Express Trace, return to the Outline Finder and Expander page, select Find Outlines and ensure Expand is set to 1.

For Express Border, first click Picture Options in the Express Border Options page and set the Area Sensitivity to High. If this does not have the desired effect, return to the Monochrome Threshold page and adjust the slider so that more of the picture within the desired areas turns black. If this also selects unwanted parts of the picture, you may need to remove the unwanted areas in a picture editor.

To remove unwanted areas, use the Open Picture function in the Paint Window to open the picture. Set the background color to white. Select unwanted areas with Box Select or Freehand Select and Delete them. Use Save As Picture to save the picture with a new name, in case you wish to make further edits, then click Send To Wizard.

QuickStitch will not create an area from part of the picture that is very small or very thin. This is because the area will either have insignificantly few stitches, or it is not wide enough for stitches to go across it. Try editing your picture to enlarge the area, so that it is big enough to be used as a Fill area from Quick Create tab. Alternatively, use single or running stitches. For thin lines, use Trace from the Quick Create tab.

If an area is too small or the outline of the area crosses itself, it may not always convert to a satin area. If the area is very small, adjust the outline to increase the size of the area. If the outline of the area crosses itself, adjust the outline to prevent this.

This message appears if the picture being imported in the Manage My Fills function is outside the required size range. Resize in an image editing program such as Windows® Paint.

This message usually means that the My Fills database has been deleted or corrupted. This may be corrected by first attempting to Restore MySettings.

To Restore MySettings, you must have previously saved a copy of MySettings with Backup MySettings. Click Restore MySettings in PREMIER+™ 2 Configure and select the desired backup to restore. See the online help in PREMIER+™ 2 Configure for more information.

If the error still appears, then repair the installation. First, delete the file named 'MyFills.mdb' from ProgramData\VSMSoftware\Premier+2\System.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error. The file name may simply be shown as 'MyFills'.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the My Fills database will be restored to its original installation state. This means that the My Fills database will be empty. If you had any My Fills, you will need to import them again.

This message may appear when exporting a drawing to My Motifs or as a Machine Stitch.

Motifs and machine stitches are usually designed to stitch from left to right, and to start and finish at the same level. This function allows you to add a stitch to ensure the start and end points line up.

This message is displayed when Move to Back of Design is used to place an object other than a color change at the beginning of a design. The first object in a design must always be a color change, or a group that starts with a color change. Ensure that the first object in the selection to be moved is a color change.

Certain icons (for example Cut on the Home tab) are only highlighted once a design is shown on the screen. Also, when there is a design on the screen, some functions that might cause a mismatch between the size of the design and the size of the picture are not available in the Picture window.

Send To Wizard may not be used when there are objects in the design.

When you use the Load a Picture into the Paint Window option in the ExpressDesign Wizard, the design area is also automatically created, so that you can begin to create your design when the wizard finishes. To make Send To Wizard available, click the Edit tab, click Display All Objects, then in the Home tab click Select All Visible, then click Cut. This will remove all objects in the design. Click the Paint tab, then click Send To Wizard.

After you have made changes to your picture, it is recommended to use Save As Picture to save the modified picture with a new name, before using Send To Wizard.

If you change the options on the Fabric and Stitch Type Options wizard page, you must click Refresh Preview before you can click Finish to place the embroidery in the work area. The Finish button is not available until the preview has been refreshed.

Colors for multicolor gradient density are only visible when Design Property Colors is selected in the Design Panel. Select Design Property Colors to see the colors, and change them there, or by selecting the pattern fill area and changing its properties. Similarly, the border color for a fill plus border area can be edited on the color worksheet or on the line tab in the properties box.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message may appear when creating an Express Trace design if the final picture has thick areas of solid color. Some or all parts of the design may not be created. Try using options in the wizard, on the Outline Finder and Expander page and/or the Monochrome Threshold page, to ensure the outlines are not too thick. Cancel the wizard, adjust the picture so that the outlines are easier to isolate with Monochrome Threshold, then open the picture in the ExpressDesign Wizard again.

This can happen if the outlines in your original picture are only one pixel wide. For example, there may be gaps or missing sections of the outline. If this happens, select Find Outlines on the Outline Finder and Expander page and ensure Expand is set to 1. This will thicken all the outlines so that they are traced correctly.

This can happen with a picture that has a border or background that is black or very dark, especially if the background or border cannot be removed with Monochrome Threshold.

For pictures with a dark border, it should be possible to remove the border on the Crop Picture page of the ExpressDesign Wizard. If this is not possible, edit the picture to remove the border or change the border color.

For pictures on a dark background, use an image editor to invert the colors in the picture or change the background color to a light color.

After editing the picture, load it again in the ExpressDesign Wizard.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

This message appears when trying to select or use a lettering style if the file has corrupted. Reinstall the font.

This may also appear if a font is created in PREMIER+™ 2 Font Create and has no characters defined. Use PREMIER+™ 2 Font Create to define at least one character in the font.

This message appears if an embroidery you are trying to Export or Print is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you click Export or Print. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

This message appears if the font or SuperDesign set that you have selected is not available. The most likely reason is that it is already open in the optional PREMIER+™ 2 Font Create module. Close PREMIER+™ 2 Font Create, then try again.

This could also happen if you opened the PREMIER+™ 2 Embroidery program, then accidentally moved or deleted the font from the relevant category folder in ProgramData\VSMSoftware\Premier+2\Fonts, or the SuperDesign file from ProgramData\VSMSoftware\Premier+2\SuperDesigns. Close PREMIER+™ 2 Embroidery, make sure the file is in the folder, then try again.

This message could appear if the desired picture is not where the module expects it to be, for example if it was loaded from a USB memory stick, then closed and the memory stick removed. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

It is best to clean the background of a picture so that there are no flecks, as they can cause stray stitches. If some remain in a saved PhotoStitch embroidery, remove them in the Modify tab or open the file in PREMIER+™ 2 Modify and use the following instructions.

1. Use one of the Select features to select the stray stitches.
2. Click Delete Stitches.
3. Save the adjusted embroidery.

In the Font Manager dialog box a font that was created in QuickFont Wizard in PREMIER+™ Embroidery or in PREMIER+™ Font Create, and copied to your My Fonts folder, may show a minimum and maximum size of 0.0 mm. This does not affect the use of the font.

The Send to Machine via mySewnet™ feature for sending designs to the HUSQVARNA VIKING Designer EPIC™ and the PFAFF creative icon™ is not currently working in PREMIER+™ 2 version 12.4 for Windows®. This issue does not affect PREMIER+™ 2 version 12.4 for Mac®.

As a temporary workaround, you can use Send to mySewnet™ and then browse to the file on your machine.

A fix for this issue is being worked on.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

If you click OK, the color will be replaced with the near match. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use PREMIER+™ 2 Thread Cache. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

To drag and drop embroideries onto the Work Area, open Windows® Explorer. Then follow the instructions under Drag and Drop.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded from a USB memory stick, then closed and the memory stick removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

This message appears if you try to select a motif from My Motifs, and all the motifs have been deleted from My Motifs. Use PREMIER+™ 2 Create to add at least one motif to My Motifs.

This message appears on attempting to save the picture and the picture is not saved. For example, if you attempt to overwrite an existing picture that is read only or if you attempt to save the picture to a read only location such as a CD-ROM.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message appears on attempting to save when there is no embroidery on the current window.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

This message usually means that the shape database has been accidentally moved, deleted or corrupted. This may be corrected by repairing the installation.

This error does not prevent the PREMIER+™ 2 module from starting. However, you will not be able to use the relevant functions until this is resolved.

To correct this, start the installation for your PREMIER+™ 2 Embroidery System software, then choose the Repair option.

If the problem persists, delete the file named 'BorderShapes.bdr' from ProgramData\VSMSoftware\Premier+2\System, and then use the Repair option again.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error.

Repair an Installation of the PREMIER+™ 2 Embroidery System

1. Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.)
2. When the choice appears, select the "Modify or remove" option and click Next.
3. In the next screen, select Repair and click Next.
4. Continue with the installation and follow the on-screen instructions.

When the installation is complete, the shapes database will be restored.

The From Scanner or Camera option may not be available, even though you have installed and connected a scanner/camera, if it does not support Windows Image Acquisition (WIA). If your scanner/camera supports a different image acquisition system, e.g. TWAIN, create a .png or .jpg file of the image in My Pictures, and load it from there.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message usually means that the motif database has been deleted or corrupted. This may be corrected by repairing the installation.

First, delete the file named 'SystemMotifs.mdb' from ProgramData\VSMSoftware\Premier+2\System.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error. The file name may simply be shown as 'SystemMotifs'.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the motifs will be restored.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

When stitching out an embroidery from PREMIER+™ 2 Cross Stitcher you are working on a grid of squares. Unlike any other type of embroidery design, you cannot add compensation, or overlap objects to allow for pull of the fabric.

If your fabric is not hooped up correctly, then gaps can appear between sections, sometimes making it appear that that stitches are missing altogether. Use extra backing and ensure the fabric is tight in the hoop. Lowering the number of cross threads and enlarging the cross size also helps.

This message may appear if the picture is very large. If you are loading the picture, use picture editing software to reduce it size. If you are acquiring the picture from a scanner or digital camera, change the settings in the acquiring or scanning application so the picture is smaller.

This message could appear if the selected picture is not a valid picture file. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message appears if the desired cross stitch design (.krz) file is not where the module expects it to be. For example, if a design was loaded into the program from a USB drive, then closed and the USB drive removed. The message would appear if you tried to load the design from the recent files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have a .krz extension, yet not be a proper cross stitch design file.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

This message appears when you click Delete Color in the Design Panel, if there are stitches using the selected color in the cross stitch design. Click Yes to continue, for example, to remove a color that is only used in the background.

Only the first color in a variegated thread is shown in a cross stitch design. To see the effect of a variegated thread, use Design Player or Life View.

If the grid color is similar to the color of backstitch, then the backstitch may blend with the grid at certain zoom levels so that it is hard to see. Turn off the grid temporarily to see where you have placed your backstitch. Backstitch may also be easier to see in Block mode.

To drag and drop cross stitch designs onto the work area, open Windows Explorer. Then Drag and Drop the design(s) into the work area.

Pattern Flood Fill and Cross Flood Fill are not affected by areas of color in a background picture. An empty area of the design can be flood filled until it meets existing crosses and backstitch. A connected area of the same colored crosses can be flood filled until it meets an empty area, backstitch or crosses in a different color. To clearly see the areas that will be flood filled, turn off the background picture.

In some cases, Pattern Flood Fill and Cross Flood Fill will not go through narrow areas. If the fill could not continuously connect a fill of full crosses through a narrow gap, the gap will act as a barrier to flood fill.

When a pattern is used to fill an area, freehand backstitch in the pattern will only be placed when both end points lie within the fill area. Long sections of freehand backstitch are less likely to have both ends in the fill area and may not give the desired result. If you wish to use freehand backstitch in a pattern, try to use short sections where possible.

The selection area is extended by Rotate 90 so that you can clearly see where the selection will be placed by each click of the Rotate 90 icon. The stitches in the selection area are not changed.

Each time you click with Erase, this is recorded as an action you can Undo. If you click in blank space, or you miss the item you are trying to Erase, the action is still recorded for Undo. Hence, when you Undo, the Erase action is undone, even though it seemed to have no effect on the design.

This may happen if you have French knots on the edges of your design. French knots are drawn by placing their center point on any point that snaps to half grid spacing. Therefore, if they are placed along the edges of the design, half the French knot will be outside the grid. If French knots are placed on all edges of the grid, the resulting embroidery will be larger than the design by the size of a French knot.

French knots are only scaled in comparison to the full cross size when the Cross Size in Design Properties is set between 2mm and 4mm. The French knots will not be any smaller or larger than they are at these limits.

Check Design Properties to ensure you do not have a large number of strands for crosses and/or backstitch in the design. Increasing the number of strands will increase the number of stitches.

Check Design Properties to ensure you do not have a large number of strands for crosses and/or backstitch in the design. Increasing the number of strands will increase the density of stitches.

Standard Backstitch and Freehand Backstitch are drawn on two separate layers in PREMIER+™ 2 Cross Stitcher, but they are stitched out together if they are the same color. In addition to this, Freehand Backstitch can be placed in multiple layers over the same line, as long as the end points of each line are different.

This is used, for example, to place different colors of Freehand Backstitch on top of each other to secure the edges of lace. Each layer will stitch out separately according to the color order in the design, but the same thread color is used in the stitch-out to give a single color to the lace effect.

The Save Char button is not available if there are more than three colors in the palette. Use Remove Unused Colors in Color Configuration to reduce the palette to the colors used to design the font.

Use Configure Fixed Font on the File menu to check that you have set the Line Height and Baseline values correctly. The Line Height should be the height of the 'A', plus space above for accents on uppercase characters, plus space below for descenders, plus at least one more grid square below for space between multiple lines of text. The Baseline should be the amount of grid squares that is allowed for descenders. If the Baseline is set to the same or greater than the Line Height, this may also cause nothing to appear when the font is used.

This will only happen if you have used Hide Colors to hide some of the colors or stitches in a design you were working on previously. The Hide Colors options are not reset automatically until you restart PREMIER+™ 2 Cross Stitcher. Ensure that all of the design colors can be seen.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1500 X 1500 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1500. In the example, 1500 divided by 8 = 187.5. The DPI setting of the scanner should then be 188 DPI, and this will produce a picture that is about 1500 x 1310 pixels.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

Certain icons (for example Save and Export on the Quick Access Toolbar) are only highlighted once an embroidery is shown on the screen.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

The Send to Machine via mySewnet™ feature for sending designs to the HUSQVARNA VIKING Designer EPIC™ and the PFAFF creative icon™ is not currently working in PREMIER+™ 2 version 12.4 for Windows®. This issue does not affect PREMIER+™ 2 version 12.4 for Mac®.

As a temporary workaround, you can use Send to mySewnet™ and then browse to the file on your machine.

A fix for this issue is being worked on.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded from a USB memory stick, then closed and the memory stick removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

If you click OK, the color will be replaced with the near match. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use PREMIER+™ 2 Thread Cache. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

The From Scanner or Camera option may not be available, even though you have installed and connected a scanner/camera, if it does not support Windows Image Acquisition (WIA). If your scanner/camera supports a different image acquisition system, e.g. TWAIN, create a .png or .jpg file of the image in My Pictures, and load it from there.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

To view an embroidery within a compressed (zipped) file, browse into the compressed file in Explorer, open the Preview pane, and click to view the selected embroidery.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

This message appears if you choose an embroidery that is too large for the multipart hoop you have chosen. This may also appear if you try to load an embroidery that is larger than 2000mm high and/or wide. The embroidery will not be loaded, and the preview area will be empty.

This message appears if you click Finish in the Load Design Wizard, and the combination of embroidery size, hoop size and overlap will make the work area more than 2000mm high and/or wide. You will not be able to Finish the wizard until this is resolved.

If you wish to split the selected embroidery, click Back in the wizard and change either the hoop size or the Overlap value. Increasing the overlap will bring hoop sections closer together, which will reduce the overall size of the work area.

This message appears when you attempt to use Split Design if you have looped a split line around so that it crosses itself. The embroidery will not be split. Adjust the split line so that it no longer crosses itself.

If you have two or more hoop areas both across and down then you will have both vertical and horizontal split lines.

Each horizontal split line will cross each vertical split line. While it is possible to adjust the lines so they cross each other several times, this would cause ambiguous split zones that do not clearly belong to a particular split section. When this is the case, this message appears when you attempt to use Split Design. Adjust the split lines so that they only cross each other once.

This message appears when you attempt to use Split Design and any part of the embroidery is outside the work area. Move the embroidery so that it fits inside the work area, or use Hoop Preferences to make the work area larger.

This message may appear when you attempt to export the split embroidery sections, and you have already used the filename to export split embroidery sections. Only the name of the first split section is shown.

Click Yes if you want to go ahead and replace the split sections with the same name. It is only recommended to do this if the same number of split sections will be replaced.

Click No to cancel exporting the sections. You will need to use Split Design again. Export with a different name, or choose a different folder to save in.

This message may appear if you open a .vp4 file containing lettering or SuperDesigns in PREMIER+™ 2 Design Aligner, as they will be fixed as stitches. Save the embroidery under a new name if you want to keep a copy of the original.

If desired, you can turn this message off in Preferences.

This message appears if you click OK in Preferences after changing the hoop and/or overlap settings when the existing adjustments to split lines have not been used. If you click OK, the new hoop and/or overlap settings will be applied to the work area, but any adjustments to split lines will be lost.

Certain toolbar icons (such as Undo before anything has been done) are only highlighted once an embroidery is shown on the screen, or some other action has taken place.

Decorations cannot be selected or moved in PREMIER+™ 2 Design Aligner. Decoration subdesigns will be split automatically when the embroidery is split.

To move decorations, modify the design in PREMIER+™ 2 Embroidery Extra, save it, and then use PREMIER+™ 2 Design Aligner to split the adjusted design.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

The refresh rate of the screen is limited by the power of your computer's processor and RAM as well as the video card and its memory. To get the best performance from your system, try using 2D view as this requires less power than 3D view.

Certain icons (for example Save and Export on the Quick Access Toolbar) are only highlighted once an embroidery is shown on the screen.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

To drag and drop embroideries onto the Work Area, open Windows® Explorer. Then follow the instructions under Drag and Drop.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded from a USB memory stick, then closed and the memory stick removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use PREMIER+™ 2 Configure to alter the background color for the work area. PREMIER+™ 2 Configure may also be used to change the texture for modules that use texture.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message appears on attempting to save when there is no embroidery on the current window.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

It may be that you installed another software which is now associated with your stitch files.

To reset the association back to the PREMIER+™ 2 Embroidery System do the following steps:

1. Close down all programs.
2. Open PREMIER+™ 2 Configure.
3. Click the Reset File Association button. A Reset File Association box will appear.
4. Click on the PREMIER+™ 2 Embroidery button in the Reset File Association box.
5. The Set Program Association page will appear.
6. Click on the Select All checkbox. All stitch formats will be selected in the list.
7. Click Save.

All the selected stitch formats will have been set back to open in PREMIER+™ 2 Embroidery.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

To view an embroidery within a compressed (zipped) file, browse into the compressed file in Explorer, open the Preview pane, and click to view the selected embroidery.

You can move your activation to another computer.

In the Utilities page of PREMIER+™ 2 Configure click the Activate button and sign in to your Registration account.
1. On the Enter Your Product Activation Codes page click 'I would like to remove my Activation from this computer'.
2. Click OK to remove the activation from the computer.

You will then be able to install and activate your software on another computer.

Your activation code is in your registration entry.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1500 X 1500 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1500. In the example, 1500 divided by 8 = 187.5. The DPI setting of the scanner should then be 188 DPI, and this will produce a picture that is about 1500 x 1310 pixels.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

This message will appear if the embroidery you are attempting to load is more than 260mm wide, but would fit if it was rotated; that is it is between 260mm and 360mm wide, and less than 260mm high. Click Yes to continue.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message may appear when creating an Express Trace design if the final picture has thick areas of solid color. Some or all parts of the design may not be created. Try using options in the wizard, on the Outline Finder and Expander page and/or the Monochrome Threshold page, to ensure the outlines are not too thick. Cancel the wizard, adjust the picture so that the outlines are easier to isolate with Monochrome Threshold, then open the picture in the ExpressDesign Wizard again.

This can happen if the outlines in your original picture are only one pixel wide. For example, there may be gaps or missing sections of the outline. If this happens, select Find Outlines on the Outline Finder and Expander page and ensure Expand is set to 1. This will thicken all the outlines so that they are traced correctly.

This can happen with a picture that has a border or background that is black or very dark, especially if the background or border cannot be removed with Monochrome Threshold.

For pictures with a dark border, it should be possible to remove the border on the Crop Picture page of the ExpressDesign Wizard. If this is not possible, edit the picture to remove the border or change the border color.

For pictures on a dark background, use an image editor to invert the colors in the picture or change the background color to a light color.

After editing the picture, load it again in the ExpressDesign Wizard.

To deselect an embroidery, click the mouse on another embroidery. To select the desired embroidery, click on it and an outline box will appear. If one embroidery or piece of lettering is overlapping another making it difficult to select, click the Previous and Next Design icons on the Home tab. Alternatively, press the Tab key to select each embroidery in turn.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Certain icons (for example Save and Save As on the File tab and most of the Home tab icons) are only highlighted once an embroidery is shown on the screen.

When creating multi-color lettering, ensure that the Jump Connection is selected. If Running Connection is selected, you will not be able to ColorSort the lettering.

This message is displayed if you click the Modify tab when a group is selected. Select the item within the group that you wish to edit individually after using Restrict Groups, then click the Modify tab again.

The ColorSort process does not just put the same color blocks together. It checks for overlap between areas, therefore depending on the overlaps, the final number of color blocks may vary, even if you are Combining a similar number of elements.

This message appears if the size entered in the Size Box on the Letter tab is below 3mm or above 200mm. The Size setting refers to the height in millimeters of an uppercase 'A' in the selected font. If you wish to increase lettering above this you could click and drag one of the corner boxes or alter the Height or Width proportions.

This message is displayed if you click the Modify tab when several items are selected. Click the individual item that you wish to modify, or use the Tab key to step through the designs until the desired one is selected, then click the Modify tab again.

This message is displayed if you click the Modify tab when no item is selected. Select an item, then click the Modify tab again.

This message appears when trying to select or use a lettering style if the file has corrupted. Reinstall the font.

This may also appear if a font is created in PREMIER+™ 2 Font Create and has no characters defined. Use PREMIER+™ 2 Font Create to define at least one character in the font.

This message appears if an embroidery you are trying to Export or Print is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you click Export or Print. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again.

This message appears if the embroidery on screen is partially outside the selected hoop. Move the embroidery completely within the four blue corners of the work area and try again.

This message is displayed if you click the Modify tab when a SuperDesign, Lettering, or frame is selected. When a design is fixed, the stitches are then created, and any further resizing may affect stitch density and length. The stitch properties, for example the density, pattern, angle or stitch length, may not be changed after it is fixed, and for lettering the font and text may not be changed. Only click OK if you wish that item to be fixed as stitches.

This message is displayed if you click the Modify tab when decorations are selected. You cannot adjust decorations on the Modify tab.

This message is displayed if you copy designs to the clipboard block, and then attempt to paste them into the Modify tab. Only click OK if you wish the items to be fixed as stitches.

If a design is within a group, you cannot initially select it individually for adjusting. Use Restrict Groups on the Home tab or context menu, and then select the desired design, lettering, SuperDesign or frame individually.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

Make sure the PREMIER+™ 2 Embroidery window is maximized by clicking the Maximize icon on the title bar. Click Zoom To Fit to expand the hoop so it fills the work area. Also, choose a Hoop Size in Hoop Selection that is suitable to the embroidery size.

Many functions of PREMIER+™ 2 Embroidery can be used to help see sections of embroideries more easily. They include the Zoom Commands and the Draw Range. The different methods of selection (Box Select, Freehand Select, Freehand Point Select and Select All Visible) are also useful for different situations.

This message appears when attempting to open PREMIER+™ 2 Embroidery if your computer is set to a display of 256 colors or less. Reset the display as follows:

1. Right-click on the desktop and a shortcut menu appears.
2. In Windows® 7, click Screen resolution, then click Advanced settings - Properties box will appear. From there click the Monitor tab.
3. Change Color quality to High Color (16 bit) or higher using the drop-down menu.
4. Click OK, and allow your computer to restart if required.

The refresh rate of the screen is limited by the power of your computer's processor and RAM as well as the video card and its memory. To get the best performance from your system, try using 2D view as this requires less power than 3D view.

Certain icons (for example Save and Export on the Quick Access Toolbar) are only highlighted once an embroidery is shown on the screen.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

If the Design panel is 'floating' on top of the window, double-click the title bar and the Design panel will move back to its original position.

If the Design panel is docked on the wrong side of the window, click and drag the title bar to the middle of the right-hand edge of the window until the outline snaps into position on the right. Release the mouse button and the Design panel will be dropped into its original position.

If a design is within a multiple selection or a group, resizing is always proportional. Either use Restrict Groups on the Home tab or context menu and select the desired designs individually, or Ungroup and Combine all of the designs to resize them together in different proportions.

For the following Lettering Shapes, there are no control boxes to change the size of the characters in the lettering:

• Circle Clockwise
• Circle Counter-Clockwise
• Full Circle
• Fit To Straight Line
• Fit To Wavy Line

Instead, use Size, Height and Width in Letter Properties to change the size of the characters.

For script fonts, the Gap setting has no effect on adjacent lowercase characters. Script fonts use a special 'continuous' joining method, which places lowercase characters adjacent to each other to give the appearance of handwriting. All the fonts in the Script category use this joining method, and you may also create new fonts with the QuickFont Wizard or the optional PREMIER+™ 2 Font Create module that use this joining method.

You are using an uppercase font. In an uppercase font (with UC in the name), all the lowercase characters are identical to the uppercase characters.

You are using an lowercase font. In an lowercase font (with LC in the name), all the uppercase characters are identical to the lowercase characters.

Select the desired lettering with green handles, then right-click on the lettering. The Letter Properties will appear and you may change the text.

Once lettering has been converted to embroidery (white or blue handles), no adjustments can be made with Letter Properties.

If a design is within a multiple selection or a group, there is no flip handle, and you cannot mirror the multiple selection or group. Either use Restrict Groups on the Home tab or context menu and select the desired designs individually, or Ungroup and Combine all of the designs to mirror them together.

If you paste a design with decorations into the Modify tab, the decorations are not visible. They will reappear as separate subdesigns when you move to one of the other tabs. Retain or delete them as desired.

To cancel a stitch block selection made using Box Select, Freehand Select, Freehand Point Select or Select All Visible, click anywhere in the currently active embroidery, but outside the box showing the selected stitches. The stitches will no longer be selected.

Design Player uses the Export settings in PREMIER+™ 2 Configure when displaying the stitching out of an embroidery. The slider bars in the Modify tab show the stitch order as displayed in the Color Select area of the Design Panel. If the embroidery is ColorSorted, some color blocks may be placed together. If ColorSort is selected in the Optimize for Sewing settings in the Export tab of PREMIER+™ 2 Configure, Design Player will then show different results from the slider bars.

This will happen if you choose a Universal Hoop that is the same size. The Universal Hoops are shown as plain hoops of the selected size. Use Hoop Selection to choose the desired hoop size, using a manufacturer hoop rather than a Universal Hoop.

The hoop is only shown graphically when 3D mode is selected. Therefore, it is not shown graphically when the Modify tab in PREMIER+™ 2 Embroidery Extra is selected.

Only the currently selected section can be sent to an embroidery machine when some multi-part hoops are selected.

1. Send the first section and stitch it out.
2. Then adjust the hoop for the next section, send it and stitch it out.
3. Continue until the whole design has been completely stitched out.

Note that for certain embroidery machines such as the Husqvarna Viking Designer series, and the Pfaff creative series, multi-part embroideries are transferred in one .vp3 file.

If the Design panel is visible but in the wrong position, first try to click and drag its title bar to move it back to its normal position on the right.

If the Design panel is not visible, click Show Design Panel in the View tab to view the panel.

If this does not work, use Reset All Modules.

Note that Reset All Modules affects all modules in the PREMIER+™ 2 Embroidery System, so any changes to settings in each module will be reset. The recent files list on the File menu is also cleared, but this does not affect any files you have saved.

To use Reset All Modules:

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK.

The next time you start PREMIER+™ 2 Embroidery, the Design panel will be in the correct position.

This is because the shape of an embroidery becomes a factor when there is an odd number of repeats. For an even number of repeats, the shape of an embroidery is cancelled out by the exact same shape on the opposite side of the circle. For an odd number of repeats, the circle is not 'balanced' in quite the same way, so the center point of the final embroidery may not be in the same place as the original center of the circle after you right-click.

This may also happen with an even number of repeats when the Mirror option is chosen for Position and the embroidery is not horizontally symmetrical. If you regard each pair of mirrored embroideries as a single item, an odd number of pairs may cause the center of rotation to move.

If your embroidery is horizontally symmetrical before you use the Encore function, the Mirror option will have no apparent effect. However, it will affect stitch order of each alternate copy. For example, clockwise stitching will become counter-clockwise, and so on.

The Notes for an embroidery will have the words Endless added after any other Notes text. If the Notes have been edited so that this is no longer the case, use the slider bars on the Edit tab to see if there are marker stitches at the beginning and end of the embroidery.

If you use ColorSort on a multiple selection or group, the number of colors seen in the Color Select area may be more than if the same embroideries were combined. This is because ColorSort looks at the embroideries within the selection or group separately. To keep embroidery elements editable in your project and minimize the number of colors when stitching out, use Export with ColorSort to create a version for stitching.

Use Design Player or Print Preview to see how many colors the exported embroidery will have, according to the current options.

This can happen if you use the Repeat Embroidery option and you do not use Undo before trying again. This is because you have already created a repeated sequence with no gaps that then becomes a single embroidery. If you then use the Endless Embroidery function again to try to add a Gap, the whole repeated sequence is treated as a single embroidery. This should be apparent if you look at the Notes, because the word 'Endless' will occur twice at the end of the Notes. Always click Undo to go back to the single copy of the embroidery before trying Endless Embroidery again with different settings.

This is called "Highlight Selected Color". It allows you to see where each color is used in an embroidery. For example, if you have several color blocks using the same thread color and you wish to change the color of a specific section, hover over each color in the worksheet in turn until the section you require is highlighted.

This message will appear when trying to use your scanner or digital camera if the device has not been installed correctly. Close PREMIER+™ 2 Embroidery, follow the manufacturer's instructions for the WIA-compliant device, then reopen PREMIER+™ 2 Embroidery and try again.

This message will appear when trying to use your scanner or digital camera if another graphics program is already open that uses the WIA-compliant device. Close PREMIER+™ 2 Embroidery and the other graphics program, then reopen PREMIER+™ 2 Embroidery and try again.

This message will appear if the connection to your scanner or digital camera has a problem. Close PREMIER+™ 2 Embroidery, check the connections to your scanner or digital camera, then reopen PREMIER+™ 2 and try again.

This message will appear in certain circumstances when trying to use your scanner or digital camera, for example if the cable is disconnected during the scan or download. Close PREMIER+™ 2 Embroidery Extra, check the connections to your scanner or digital camera, then reopen PREMIER+™ 2 Embroidery Extra and try again.

When you have created a monogram and placed it in the work area, right-click it and select Properties to reopen the ExpressMonogram Wizard with the monogram loaded. The pale green handles indicate that the monogram has not been fixed as an embroidery, and can still be adjusted in the ExpressMonogram Wizard.

This may happen if the outlines in the picture are only one pixel wide after the Monochrome Threshold page.

For Express Trace, return to the Outline Finder and Expander page, select Find Outlines and ensure Expand is set to 1.

For Express Border, first click Picture Options and set the Area Sensitivity to High. If this does not have the desired effect, return to the Monochrome Threshold page and adjust the slider so that more of the picture within the desired areas turns black. If this also selects unwanted parts of the picture, you may need to remove the unwanted areas in a picture editor.

PREMIER+™ 2 Create and PREMIER+™ 2 PhotoStitch have picture editing functions that may be used to remove unwanted areas.

If your monogram in the work area has pale green handles (indicating that it has not been fixed as an embroidery), you can save it individually, or as part of a selection or group in a .vp4 file.

As with Circle and Line, you must click Apply to finish using Encore and create the repeated embroidery. Until you click Apply, Encore is simply previewing the chosen Encore Hoop settings and you may click the Encore buttons to change settings. Notice also that there is no selection box shown around any embroidery when Encore is active.

If you click one of the other control panel tabs, Encore will be cancelled, the preview will be removed from the screen and the original embroidery will be selected.

The control boxes on blocks of lettering allow subtle adjustments directly to the shape of the lettering. However, the Letter Properties only allows the proportions of Height and Width to be adjusted. When the Letter Properties are changed, the previous adjustments may be partially lost when the Height and Width values are applied. Therefore, it is recommended to make all desired adjustments in Letter Properties before making final adjustments directly with the control boxes.

This message can occur if you have are trying to generate some special characters from fonts you have made in the QuickFont Wizard and the Check Spelling option is selected in Preferences.

Open Preferences.
1. Uncheck the Check Spelling checkbox.
2. Click OK.
3. Close down PREMIER+™ 2 Embroidery/Embroidery Extra.
4. Re-open PREMIER+™ 2 Embroidery/Embroidery Extra.
5. Generate the characters again.

When a monogram is resized on the work area, it is fixed as a group of embroideries and you will not be able to edit the text. To change the size of a monogram without fixing it, right-click and select Properties in the Context menu to open it in the ExpressMonogram Wizard. You can then resize the letters within the monogram, and the border around it.

The control boxes on blocks of lettering allow subtle adjustments directly to the shape of the lettering. However, the Letter Properties only allows the proportions of Height and Width to be adjusted. When the Letter Properties are changed, the previous adjustments may be partially lost when the Height and Width values are applied. Therefore, it is recommended to make all desired adjustments in Letter Properties before making final adjustments directly with the control boxes.

If a font does not use an editable stitch type, the Stitch Type will not be available in Letter Options.

Some multipart embroideries are created with alignment stitches that overlap exactly. When viewing these designs in PREMIER+™ 2 Embroidery, deselect Remove Overlap in PREMIER+™ 2 Configure, Export, before sending them to the embroidery machine.

When a decoration line or shape is enlarged, the number of decorations increases; and when it is made smaller the number decreases. Where decorations are placed individually, the number of decorations does not change when the decoration subdesign is made larger or smaller.

The MyFonts folder for the Premier+ Embroidery System, can be found here:

Windows® 7 / Windows® 8 / Windows® 10 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\MyFonts

If you do not see the ProgramData folder; then you may have to take the following steps to stop them being hidden by your operating system:

1. Click on your Start menu.
2. Click on Control Panel.
3. Type folder option into the Search textbox
4. Click on the Folder Options link.
5. The Folder Options dialog box will appear – set it to Show hidden files, folders and drives files and uncheck the two Hide options indicated in the screenshot – click Yes to the warning message.
6. Click OK.
7. Once you have followed all the instructions for accessing the MyFonts folder, you can reverse these instructions to put the Folder Options to what they were.

The largest design that can be created is 4000mm x 4000mm (4 meters by 4 meters)

This message appears if you try to create a monogram with no letters selected. Select some letters.

This message appears if you try to create a monogram using a character that is outside the available font range (ASCII 33-255). Use a valid character.

This message will appear if the scanner has created an image file that is not supported by PREMIER+™ 2 Embroidery. Convert the image to a supported image file format.

This message appears if the font or SuperDesign set that you have selected is not available. The most likely reason is that it is already open in the optional PREMIER+™ 2 Font Create module. Close PREMIER+™ 2 Font Create, then try again.

This could also happen if you opened the PREMIER+™ 2 Embroidery program, then accidentally moved or deleted the font from the relevant category folder in ProgramData\VSMSoftware\Premier+2\Fonts, or the SuperDesign file from ProgramData\VSMSoftware\Premier+2\SuperDesigns. Close PREMIER+™ 2 Embroidery, make sure the file is in the folder, then try again.

This message appears if the SuperDesigns or Frames folder is empty or has been accidentally moved, deleted or renamed. Close PREMIER+™ 2 Embroidery, make sure the folder ProgramData\VSMSoftware\Premier+2\SuperDesigns, or \Frames, is in the correct location and contains the SuperDesign or frames files, then try again.

If you are unable to restore or replace the SuperDesigns or Frames folder, repair the installation. Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the PREMIER+™ 2 Components installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the SuperDesigns or Frames will be restored.

Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message may appear if the font is corrupt, or if the character selected is not in that font. Reinstall the font, or use PREMIER+™ 2 Font Create to add the character to the font.

This message appears if the database of Frames and Borders, or the database of shapes used for Encore shapes, shape fill, and creating border and appliqué shapes, has been corrupted or accidentally moved or deleted.

This error does not prevent PREMIER+™ 2 Embroidery from starting. However, you will not be able to use the relevant functions until this is resolved. To correct this, start the installation for your PREMIER+™ 2 Embroidery System software, then choose the Repair option.

If the problem persists, delete the file named 'BorderShapes.bdr' from ProgramData\VSMSoftware\Premier+2\System, and then use the Repair option again.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error.

If no design is selected, or more than one design is selected, the worksheet will be blank. To view and change the threads in an embroidery, select the single embroidery, then view the threads in the color worksheet.

Certain functions are only available in PREMIER+™ 2 Embroidery Extra, for example the ExpressDesign Wizard, the PhotoStitch Wizard, the QuiltBlock Wizard, Split Project Wizard and the Background Wizard. In PREMIER+™ 2 Embroidery these functions will be grayed out (unavailable).

Other functions are available only if PREMIER+™ 2 ULTRA is owned, such as the Family Tree Wizard and many PhotoStitch Wizard options.

This can happen if the outlines in your original picture are only one pixel wide. For example, there may be gaps or missing sections of the outline. If this happens, select Find Outlines on the Outline Finder and Expander page and ensure Expand is set to 1. This will thicken all the outlines so that they are traced correctly.

This can happen with a picture that has a border or background that is black or very dark, especially if the background or border cannot be removed with Monochrome Threshold.

For pictures with a dark border, it should be possible to remove the border on the Crop Picture page of the ExpressDesign Wizard. If this is not possible, edit the picture to remove the border or change the border color.

For pictures on a dark background, use an image editor to invert the colors in the picture or change the background color to a light color.

After editing the picture, load it again in the ExpressDesign Wizard.

After creating and saving an embroidery, use the Edit tab in PREMIER+™ 2 Embroidery Extra, or open the file in PREMIER+™ 2 Modify, and use the following instructions.

1. Use the Freehand Point Select feature to mark the stitches in the background.
2. Click the Delete button.
3. Save the adjusted embroidery.

This message could appear if the desired picture is not where the module expects it to be, for example if it was loaded from a USB memory stick, then closed and the memory stick removed. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

If the selected motif width is larger than the size of the monogram or name, then only one motif may be created. Adjusting lettering or motif size or spacing may allow multiple motifs to be included in the border. If the selected motif shape is irregular it may overlap the monogram. Adjusting lettering or motif size or spacing may produce the desired results.

Frames and Flourishes with running stitch that is vertical or horizontal are not always completely visible at zoom to fit. This varies depending on the font, size of lettering and envelope. Use the Zoom In feature, if desired, to verify that the stitching exists.

The Monogram font category fonts Condensed Block and Square Block include two versions of the characters ’I’ and ’W’. If you enter an upper case letter, the displayed version will be even width (square). If you use a lower case ’I’ (or Ì, Í, Î or Ï) the letter will be narrower. If you use a lower case ’W’ the letter will be wider.

In Encore Shape and Encore Hoop, when two embroideries are selected, the embroidery that is first in the stitch-out order will be placed in the corners. If you want to use the other embroidery in the corners, use Layout Order to change the order.

A maximum of two designs can be used with Encore Shape and Encore Hoop. If more than two designs are selected, only the first two that were loaded will be used in the Encore. Either use Encore Circle or Line, or group some of the embroideries before using Encore.

The Endless function is not available in any of the following situations:

• There is no embroidery loaded, so there is nothing that can be made endless: load an embroidery
• The embroidery is too big for or is outside the current hoop: adjust the embroidery as needed or choose a larger hoop

If lettering, a SuperDesign or frame has green handles it has not yet been fixed as stitches.

Simply right-click and choose Properties or the desired stitch type from the context menu to see the font and stitch properties used to create it. Otherwise, view the settings; information on the font, SuperDesign, Motif or Frame used in an embroidery made in PREMIER+™ 2 Embroidery is stored in the Settings. Open the embroidery and click the Settings tab in the Home tab to view the settings. Alternatively, print a worksheet for the embroidery.

PREMIER+™ 2 Embroidery and PREMIER+™ 2 Font Create cannot have the same font open at the same time. Therefore, you must close the font in PREMIER+™ 2 Font Create to make it fully available to PREMIER+™ 2 Embroidery.

For the following Line Types, there are no control boxes to change the size of the characters in the lettering:

• Circle Clockwise
• Circle Clockwise
• Full Circle
• Fit To Straight Line
• Fit To Wavy Line

Instead, use Size, Height and Width in Letter Properties to change the size of the characters.

If the Stitch Type area is grayed out (unavailable), this means that the area was designed with properties cannot be edited. For example, this occurs with Foam fonts that have special settings to ensure the embroidery foam is cut, and it also occurs with a few very complex fonts that have many different fill patterns in different letters, or multigradient fills, such as Acorn 6C UC 35-60mm in the Floral category.

If the Stitch Type area is grayed out (unavailable), this means that the area was designed with properties cannot be edited. For example, this occurs with Foam fonts that have special settings to ensure the embroidery foam is cut, and it also occurs with a few very complex fonts that have many different fill patterns in different letters, or multigradient fills, such as Acorn 6C UC 35-60mm in the Floral category.

Script fonts use a special connection method that allows adjacent lower case letters to be connected to each other, regardless of the Gap setting. This is not compatible with the way the characters are arranged by the Full Circle line type.

Circle Clockwise and Circle Counter-Clockwise are compatible with Script fonts.

The control boxes on blocks of lettering allow subtle adjustments directly to the shape of the lettering. However, the Letter Properties only allows the proportions of Height and Width to be adjusted. When the Letter Properties are changed, the previous adjustments may be partially lost when the Height and Width values are applied. Therefore, it is recommended to make all desired adjustments in Letter Properties before making final adjustments directly with the control boxes.

If a font does not use an editable stitch type, the Stitch Type will not be available in Letter Options.

If a SuperDesign does not include an editable stitch type, the Stitch Type drop-down list will not be available in the SuperDesign Options dialog box.

Stitch types are not available in the Letter Properties dialog box. Right-click the lettering, and select the stitch type from the right-click menu.

Appliqué is associated with the selected Color Change or Stop. If you add appliqué to a Color Change or Stop in a different design, the appliqué will be associated with the selected design, not the desired one. Make sure that you select a Color Change or Stop in the desired design before adding appliqué.

Appliqué is associated with the selected design. If you add appliqué to a design that is not selected, the stitching will be treated as background stitching, and the appliqué will be placed on top of it. Make sure that you select the desired design before you add appliqué to it.

If you select Hoop Zoom to Fit in the Print page, the grid will be proportional to the scaling used to fit the hoop to the printed page. If you select ’Garment/Quilt Block Zoom to Fit’ or ’Garment/Quilt Block Real Size’ in the Print page, the grid will extend across the whole of the selected background, not just the hoop area. The grid will be proportional to the scaling used to fit the garment and hoop to the printed page.

If you make a change to the options on the Fabric And Stitch Type Options page in the ExpressDesign Wizard, you must click Refresh Preview to view your changes before you can click Finish. Refresh the preview, then Finish.

It is best to clean the background of a picture so that there are no flecks, as they can cause stray stitches. If some remain in a saved PhotoStitch embroidery, remove them in the Modify tab or open the file in PREMIER+™ 2 Modify and use the following instructions.

1. Use one of the Select features to select the stray stitches.
2. Click Delete Stitches.
3. Save the adjusted embroidery.

In the Font Manager dialog box a font that was created in QuickFont Wizard in PREMIER+™ Embroidery or in PREMIER+™ Font Create, and copied to your My Fonts folder, may show a minimum and maximum size of 0.0 mm. This does not affect the use of the font.

The Send to Machine via mySewnet™ feature for sending designs to the HUSQVARNA VIKING Designer EPIC™ and the PFAFF creative icon™ is not currently working in PREMIER+™ 2 version 12.4 for Windows®. This issue does not affect PREMIER+™ 2 version 12.4 for Mac®.

As a temporary workaround, you can use Send to mySewnet™ and then browse to the file on your machine.

A fix for this issue is being worked on.

There is an option in Windows Explorer to turn off thumbnails, you may have this option turned on.

1. Open Windows Explorer.
2. Click on the Options box to open the Folder Options dialog.
3. Click on the View tab.
4. Uncheck the checkmark against the "Always show icons, never thumbnails" option.
5. Click OK.

It could be that you have had a previous software on your computer which had shown thumbnails of stitch files. The cache of thumbnails needs to be cleared from Windows Explorer, so that it can start using the thumbnails shown by the Windows Explorer Plug-in.

An example of the issue can be seen below, with the incorrect thumbnail image from a third party icon software on the left; and the correct preview on the right:

Another example of strange thumbnail image display, is if one of the thumbnails shows with a black background. It will also be a smaller version of the design in the center of the thumbnail.

Clear the Thumbnail Cache to fix both types of thumbnail display issues:

Windows 10/ Windows 8

1. Open Windows Explorer – right click the Windows Explorer icon on the Task bar and select File Explorer.
2. Windows Explorer will open to the Quick Access/Libraries folder of your computer. In the left hand pane of the window, click on the This PC/Computer heading.
3. Right click on the Local Disk (C:) entry, then click Properties. The Local Disk (C:) Properties dialog box will appear.
4. On the General tab, click the Disk Cleanup button. It may take a few moments while the utility analyses the drive.
5. Uncheck everything in the list, and then place a checkmark against the Thumbnails entry at the bottom.
6. Click OK and a confirmation message will appear. Click the Delete Files button.
7. Repeat steps #3 to #6 for any other Local Disk entries that you may have in Windows Explorer.

Windows 7

1. Click on the Start menu.
2. Click on the Computer option. Windows Explorer will open.
3. Right click on the Local Disk (C:) entry, then click Properties. The Local Disk (C:) Properties dialog box will appear.
4. On the General tab, click the Disk Cleanup button. It may take a few moments while the utility analyses the drive.
5. Uncheck everything in the list, and then place a checkmark against the Thumbnails entry at the bottom.
6. Click OK

This could be because you have the Windows Search option turned off.

To turn it on:

Windows 8

1. Go to your Start screen.
2. Type windows features
3. Click on the Turn Windows Features On or Off option.
4. Scroll down to the Windows Search option.
5. Place a checkmark in the checkbox if it is empty.
6. Click OK.

Windows 7

1. Click on the Start menu
2. Type windows features
3. Click on the Turn Windows Features On or Off option.
4. Scroll down to the Windows Search option.
5. Place a checkmark in the checkbox if it is empty.
6. Click OK.

It could be that the Windows Indexing has been turned off; turn it back on and try again.

Windows 8

1. Go to your Start screen.
2. Type services
3. Click on the Services option that appears to open the Services box.
4. Scroll down to the Windows Search checkbox.
5. Right click on it.
6. Select Properties
7. On the General tab, ensure that you have the Automatic (Delay Start) selected.
8. Click OK.
9. Restart your computer.
10. Now try searching for a designs properties again.

Windows 7

1. Click on the Start menu.
2. Type services
3. Click on the Services option that appears to open the Services box.
4. Scroll down to the Windows Search checkbox.
5. Right click on it.
6. Select Properties
7. On the General tab, ensure that you have the Automatic (Delay Start) selected.
8. Click OK.
9. Restart your computer.
10. Now try searching for a designs properties again.

If you have your thumbnail view in Windows® Explorer set to Small icons, List or Details then you will not see the preview - you will only see the Premier+™ logo.

Change the View to one of the other available options to see the thumbnail images of your stitch files

Changing the View:

1. Open Windows® Explorer.
2. Browse to a folder that contains stitch files.
3. Right click on an empty area of main part of the Windows® Explorer screen.
4. Move your mouse over the View option.
5. Click on Medium icons - or whichever other option you prefer to view your thumbnail images in.

The QuickFont Wizard is designed to work with Windows TrueType® and OpenType ® fonts. The QuickFont Wizard does not support Postscript Type 1 fonts. To check Font Properties:

1. Click Start, Control Panel, then select Fonts.
2. Click the desired font to select it.
3. Right-click and select Properties from the menu that appears.
4. Check the Type of file section. If it is PostScript Metrics or Type 1 Font File it will not work with the QuickFont Wizard.

This message may appear at the end of font creation with the QuickFont wizard if one or more characters is not properly defined in a font. That is, there is no data in the TrueType or OpenType font about the characters, so they have not been created in the embroidery font. This may happen with specialist or symbol fonts, which are not designed for general text usage. If desired, use PREMIER+™ 2 Font Create to create any missing characters.

This message may appear when trying to preview or create a font with the QuickFont Wizard. When some parts of characters have very narrow sections, they may not be large enough to have fill areas created when the Stitch Type is set to Fill or Fill + Satin Border. If the font is created, it may have characters or parts of some characters missing. It is recommended to choose a different Stitch Type. Alternatively, create the font then use PREMIER+™ 2 Font Create to create the missing parts and/or characters.

This can happen if you have selected a very small (or complex) TrueType Font that is installed on your computer.

If a particular character is extremely small; then some of the narrower sections of a character will not be large enough to contain a Satin/Fill area. This may result in that character not being generated.

For example when trying to generate the Garamond font; by default the 'e' character is too small to generate - resulting in the following message

A way around this is to increase DPI settings on your computer (the size that your Operating System displays your fonts at):

The image below gives an approximation of moving from normal (left) to Large (right)

Windows 7

1. Right click on an empty area of your Desktop.
2. Click on the Screen resolutionoption. The Screen resolution appears
3. Click on the Make text and other items larger or smaller option.
4. Choose the Medium (or Larger) option.
5. Click Apply. Restart your computer if prompted.

This message will appear if you specify a PhotoStitch larger than 26,000mm square. Click OK to continue creating the PhotoStitch. To reduce the stitch creation time, remove the picture background, particularly any very detailed areas. Stitch creation time is shorter for Linear PhotoStitch.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

If you click OK, the color will be replaced with the near match. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use PREMIER+™ 2 Thread Cache. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

To drag and drop embroideries onto the Work Area, open Windows® Explorer. Then follow the instructions under Drag and Drop.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded from a USB memory stick, then closed and the memory stick removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use PREMIER+™ 2 Configure to alter the background color for the work area. PREMIER+™ 2 Configure may also be used to change the texture for modules that use texture.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

PREMIER+™ 2 Embroidery is the central module of the PREMIER+™ 2 Embroidery System. When PREMIER+™ 2 Embroidery closes, all other open modules are closed at the same time.

If you have created a new file or made changes in another module, you will be prompted to save the file before the module closes.

Click on the Clipboard Block to clear the current contents.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

This message appears if you try to select a motif from My Motifs, and all the motifs have been deleted from My Motifs. Use PREMIER+™ 2 Create to add at least one motif to My Motifs.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

To search within the FAQs for information on an error message, copy the text, or number, of the error message into the search field, checking that you have used the correct spelling.

Note the following:

• Sometimes a short query works better (use the one or two most distinctive words).
• Try using the error text and the number in separate searches.

The best way to search for information in the FAQs is to use a short query, checking that you have used the correct spelling.

Note the following:

• A query using one or two distinctive words often works best.
• Two separate searches may work better than one for a complex issue.

For example, instead of "How do I send a design to my embroidery machine?" use "send design".

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message appears on attempting to save when there is no embroidery on the current window.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

It may be that you installed another software which is now associated with your stitch files.

To reset the association back to the PREMIER+™ 2 Embroidery System do the following steps:

1. Close down all programs.
2. Open PREMIER+™ 2 Configure.
3. Click the Reset File Association button. A Reset File Association box will appear.
4. Click on the PREMIER+™ 2 Embroidery button in the Reset File Association box.
5. The Set Program Association page will appear.
6. Click on the Select All checkbox. All stitch formats will be selected in the list.
7. Click Save.

All the selected stitch formats will have been set back to open in PREMIER+™ 2 Embroidery.

The From Scanner or Camera option may not be available, even though you have installed and connected a scanner/camera, if it does not support Windows Image Acquisition (WIA). If your scanner/camera supports a different image acquisition system, e.g. TWAIN, create a .png or .jpg file of the image in My Pictures, and load it from there.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message usually means that the motif database has been deleted or corrupted. This may be corrected by repairing the installation.

First, delete the file named 'SystemMotifs.mdb' from ProgramData\VSMSoftware\Premier+2\System.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error. The file name may simply be shown as 'SystemMotifs'.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the motifs will be restored.

In Windows® 10, you will need to manually reset the file association:

1. Click on the Start menu in the bottom left corner of your screen.
2. Click on Settings. The Settings window will appear.
3. Click on the System button.
4. Click on the Default apps entry on the left hand pane.
5. Scroll to the bottom of the right hand pane.
6. Click on the Set defaults by app link. The Set Default Program window will appear.
7. Click on the PREMIER+™ 2 Embroidery entry from the left hand pane.
8. Click on the Choose defaults for this program link on the right hand pane.
9. Place a checkmark in the Select All checkbox - this will place a checkmark in all checkboxes if they were not already checked.
10. Click Save. This will associate all the available stitch formats from step #9 with PREMIER+™ 2 Embroidery.

Click the Windows 10 Reset File Association link to see a video of the above process.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

You can use Export to save an embroidery to a floppy disk for a Husqvarna Viking Designer I sewing machine.

In the Export dialog, select Husqvarna Viking Designer I (.shv), then select the Floppy Disk tab below. If desired, use Format Drive to format the disk before saving.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

This error message appears when some Windows update files are absent from a computer with Windows 7 or Windows 8. Use Windows Update to ensure that all updates have been installed.

This may take quite a long time, and involve restarting your computer several times.

To check which updates have been installed, search for "Windows Update" on your computer, and in the pane on the left of Windows Update, select View Update History. Check that updates have been installed recently, and that all updates are marked as Successful in the Status column. Use the troubleshooting instructions to install any missing updates.

Error H0007 may be seen after you have updated. For more information, see IN021.

This error message may appear during activation. Use the H0007 fixer utility to correct the problem.

1. Download the utility Error H0007 fix.
2. Double click on the Premier+2_H0007_Fixer.exe file
3. Follow the on-screen instructions
4. Open the PREMIER+™ 2 Embroidery software.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

You have entered an invalid credit card number. Correct the number and try again.

You have not selected (checked) the box accepting the Terms and Conditions. Check this box and try again.

Now you will be able to continue in the Embroidery Purchase Center.

The expiration date that you selected from the drop-down list is in the past. Either you selected the wrong date, or your credit card is out of date.

This will appear in the Payment Details page if at least one of the required fields is empty. This could happen if your billing address and delivery address were not the same, and you had clicked Next before adding the changed details.

Something is wrong with your registration, so the Product Activation Code could not be added to it. Contact embroidery software support for a diagnosis of the problem.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1500 X 1500 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1500. In the example, 1500 divided by 8 = 187.5. The DPI setting of the scanner should then be 188 DPI, and this will produce a picture that is about 1500 x 1310 pixels.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

You are using an uppercase font. In an uppercase font (with UC in the name), all the lowercase characters are identical to the uppercase characters.

You are using an lowercase font. In an lowercase font (with LC in the name), all the uppercase characters are identical to the lowercase characters.

This message appears if the font or SuperDesign set that you have selected is not available. The most likely reason is that it is already open in the optional PREMIER+™ 2 Font Create module. Close PREMIER+™ 2 Font Create, then try again.

This could also happen if you opened the PREMIER+™ 2 Embroidery program, then accidentally moved or deleted the font from the relevant category folder in ProgramData\VSMSoftware\Premier+2\Fonts, or the SuperDesign file from ProgramData\VSMSoftware\Premier+2\SuperDesigns. Close PREMIER+™ 2 Embroidery, make sure the file is in the folder, then try again.

This message appears when attempting to open Premier+™ Family Tree if your computer is set to a display of 256 colors or less. Reset the display as follows:

1. Right-click on the desktop and a shortcut menu appears.
2. In Windows® 7, click Screen resolution, then click Advanced settings - Properties box will appear. From there click the Monitor tab.
3. Change the Color quality to High Color (16 bit) or higher using the drop-down menu.
4. Click OK, and allow your computer to restart if required.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types.

The family tree (.ged) file cannot be read. Where possible, export the file again from the original program, using the ASCII character set.

Note: This error message may be reported when importing GEDCOM files from other family history programs.

The family tree (.ged) file cannot be read. Export the file again from the original program. You may need to adjust your export settings.

This message will appear when trying to use your scanner or digital camera if the device has not been installed correctly. Close PREMIER+™ 2 Family Tree, follow the manufacturer's instructions for the WIA-compliant device, then reopen PREMIER+™ 2 Family Tree and try again.

This message will appear when trying to use your scanner or digital camera if another graphics program is already open that uses the WIA-compliant device. Close PREMIER+™ 2 Family Tree and the other graphics program, then reopen PREMIER+™ 2 Family Tree and try again.

This message will appear if the connection to your scanner or digital camera has a problem. Close PREMIER+™ 2 Family Tree, check the connections to your scanner or digital camera, then reopen PREMIER+™ 2 Family Tree and try again.

This message will appear in certain circumstances when trying to use your scanner or digital camera, for example if the cable is disconnected during the scan or download. Close PREMIER+™ 2 Family Tree, check the connections to your scanner or digital camera, then reopen PREMIER+™ 2 Family Tree and try again.

This message could appear if the desired picture is not where the program expects it to be, for example if it was loaded into the program from a USB memory stick, then closed and the USB stick removed. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper image file.

This message will appear if you specify a PhotoStitch larger than 26,000mm square. Click OK to continue creating the PhotoStitch. To reduce the stitch creation time, remove the picture background, particularly any very detailed areas. Stitch creation time is shorter for Linear PhotoStitch.

This message may appear in the Customize Chart page of the Chart Wizard where a family tree includes complicated features, for example, marriage between relatives. Reduce the number of generation levels in the chart, and try again.

Note: This will only happen with imported GEDCOM files, as this type of family structure cannot be created within PREMIER+™ 2 Family Tree. Where relatives have married, recreate the individual.

This message may appear when a family tree chart would be larger than 4.5m (too big to split). Reduce the number of generation levels in the chart, and try again.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

If you click OK, the color will be replaced with the near match. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use PREMIER+™ 2 Thread Cache. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain icons (for example Move Child Up on the Family tab) are only highlighted once it is possible to perform the action concerned.

Some functions, such as the Zoom buttons, are only available when the Tree View tab is selected. To use these functions, click the Tree View tab on the control panel.

Similarly, Edit Selected, Back, Forward, Move Child Up and Move Child Down are only available when the Family View tab is selected.

The father becomes the selected individual after you have used Move Child Up, or Move Child Down, because a change has been written to the GEDCOM file. To move the child further up or down the list, select it, and move it again.

PREMIER+™ 2 Family Tree will open at the New Family Wizard if the last family file that you were editing is not available (for example, if you were using a file on a memory stick that has now been removed). Browse to the folder that contains that family file.

Make sure the PREMIER+™ 2 Family Tree window is maximized by clicking the Maximize icon on the title bar. Click Zoom To Fit to expand the picture so it fills the work area. Use Zoom In if you are working on details within the picture.

Many functions of PREMIER+™ 2 Family Tree can be used to help see sections of pictures more easily. Use the Zoom Commands when working on details.

PREMIER+™ 2 Family Tree and PREMIER+™ 2 Font Create cannot have the same font or shapes set open at the same time. Therefore, you must close the font or SuperDesign set in PREMIER+™ 2 Font Create to make it fully available to PREMIER+™ 2 Family Tree.

If the Stitch Type area is grayed out (unavailable), this means that the area was designed with properties cannot be edited. For example, this occurs with Foam fonts that have special settings to ensure the embroidery foam is cut, and it also occurs with a few very complex fonts that have many different fill patterns in different letters, or multigradient fills, such as Acorn 6C UC 35-60mm in the Floral category.

You may wish to use a different font with a similar style that allows you to change its properties, or create a new font with the QuickFont Wizard based on a TrueType® or OpenType® font with a similar style.

For script fonts, the Gap setting has no effect on adjacent lowercase characters. Script fonts use a special 'continuous' joining method, which places lowercase characters adjacent to each other to give the appearance of handwriting. All the fonts in the Script category use this joining method, and you may also create new fonts with the PREMIER+™ 2 QuickFont Wizard or the optional PREMIER+™ 2 Font Create module that use this joining method.

If you have used the "Resides At" attribute within your family tree, Family Historian will generate an error message when the GEDCOM file for that family tree is imported: "An exception report has been generated which lists all data lines (if any) that have been skipped (i.e. not loaded)..."

This happens because Family Historian version 3.1 does not fully support the RESI attribute.

PREMIER+™ 2 Family Tree uses the ASCII character set. When a family tree (.ged) file is loaded, some accented characters may be changed if a non-ASCII character set is used. This happens because the way that accented and special characters are represented varies between character sets.

Where possible, export the file again from the original program, using the ASCII character set. Otherwise, check the imported family information and, where necessary, edit the family tree information.

When some other genealogy programs open a .ged file, the file association is automatically taken back. You will still be able to open the .ged file from within PREMIER+™ 2 Family Tree.

In these circumstances, to open a .ged file with PREMIER+™ 2 Family Tree, right-click the file, select "Open with", and select PREMIER+™ 2 Family Tree from the menu.

You can select to automatically open .ged files with PREMIER+™ 2 Family Tree from the same menu. However, the next time you use the other genealogy program the file association will switch back.

The family tree (.ged) file cannot be read. Export the file again from the original program. You may need to adjust your export settings.

Note: This error message may be reported when importing GEDCOM files from other family history programs.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded from a USB memory stick, then closed and the memory stick removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

This message appears on attempting to save the picture and the picture is not saved. For example, if you attempt to overwrite an existing picture that is read only or if you attempt to save the picture to a read only location such as a CD-ROM.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message appears on attempting to save when there is no embroidery on the current window.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

This message will appear if the scanner has created an image file that is not supported by the PREMIER+™ 2 module. Convert the image to a supported image file format.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message usually means that the motif database has been deleted or corrupted. This may be corrected by repairing the installation.

First, delete the file named 'SystemMotifs.mdb' from ProgramData\VSMSoftware\Premier+2\System.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error. The file name may simply be shown as 'SystemMotifs'.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the motifs will be restored.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1500 X 1500 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1500. In the example, 1500 divided by 8 = 187.5. The DPI setting of the scanner should then be 188 DPI, and this will produce a picture that is about 1500 x 1310 pixels.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message may appear when creating an Express Trace design if the final picture has thick areas of solid color. Some or all parts of the design may not be created. Try using options in the wizard, on the Outline Finder and Expander page and/or the Monochrome Threshold page, to ensure the outlines are not too thick. Cancel the wizard, adjust the picture so that the outlines are easier to isolate with Monochrome Threshold, then open the picture in the ExpressDesign Wizard again.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

This message appears when trying to select or use a lettering style if the file has corrupted. Reinstall the font.

This may also appear if a font is created in PREMIER+™ 2 Font Create and has no characters defined. Use PREMIER+™ 2 Font Create to define at least one character in the font.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

In the Font Manager dialog box a font that was created in QuickFont Wizard in PREMIER+™ Embroidery or in PREMIER+™ Font Create, and copied to your My Fonts folder, may show a minimum and maximum size of 0.0 mm. This does not affect the use of the font.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message appears on attempting to save when there is no embroidery on the current window.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message usually means that the motif database has been deleted or corrupted. This may be corrected by repairing the installation.

First, delete the file named 'SystemMotifs.mdb' from ProgramData\VSMSoftware\Premier+2\System.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error. The file name may simply be shown as 'SystemMotifs'.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the motifs will be restored.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

To view an embroidery within a compressed (zipped) file, browse into the compressed file in Explorer, open the Preview pane, and click to view the selected embroidery.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

The refresh rate of the screen is limited by the power of your computer's processor and RAM as well as the video card and its memory. To get the best performance from your system, try using 2D view as this requires less power than 3D view.

Certain icons (for example Save and Export on the Quick Access Toolbar) are only highlighted once an embroidery is shown on the screen.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

This is called "Highlight Selected Color". It allows you to see where each color is used in an embroidery. For example, if you have several color blocks using the same thread color and you wish to change the color of a specific section, hover over each color in the worksheet in turn until the section you require is highlighted.

The Send to Machine via mySewnet™ feature for sending designs to the HUSQVARNA VIKING Designer EPIC™ and the PFAFF creative icon™ is not currently working in PREMIER+™ 2 version 12.4 for Windows®. This issue does not affect PREMIER+™ 2 version 12.4 for Mac®.

As a temporary workaround, you can use Send to mySewnet™ and then browse to the file on your machine.

A fix for this issue is being worked on.

To drag and drop embroideries onto the Work Area, open Windows® Explorer. Then follow the instructions under Drag and Drop.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded from a USB memory stick, then closed and the memory stick removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

If you click OK, the color will be replaced with the near match. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use PREMIER+™ 2 Thread Cache. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Click on the Clipboard Block to clear the current contents.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message appears on attempting to save when there is no embroidery on the current window.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

It may be that you installed another software which is now associated with your stitch files.

To reset the association back to the PREMIER+™ 2 Embroidery System do the following steps:

1. Close down all programs.
2. Open PREMIER+™ 2 Configure.
3. Click the Reset File Association button. A Reset File Association box will appear.
4. Click on the PREMIER+™ 2 Embroidery button in the Reset File Association box.
5. The Set Program Association page will appear.
6. Click on the Select All checkbox. All stitch formats will be selected in the list.
7. Click Save.

All the selected stitch formats will have been set back to open in PREMIER+™ 2 Embroidery.

This message usually means that the shape database has been accidentally moved, deleted or corrupted. This may be corrected by repairing the installation.

This error does not prevent the PREMIER+™ 2 module from starting. However, you will not be able to use the relevant functions until this is resolved.

To correct this, start the installation for your PREMIER+™ 2 Embroidery System software, then choose the Repair option.

If the problem persists, delete the file named 'BorderShapes.bdr' from ProgramData\VSMSoftware\Premier+2\System, and then use the Repair option again.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error.

Repair an Installation of the PREMIER+™ 2 Embroidery System

1. Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.)
2. When the choice appears, select the "Modify or remove" option and click Next.
3. In the next screen, select Repair and click Next.
4. Continue with the installation and follow the on-screen instructions.

When the installation is complete, the shapes database will be restored.

The From Scanner or Camera option may not be available, even though you have installed and connected a scanner/camera, if it does not support Windows Image Acquisition (WIA). If your scanner/camera supports a different image acquisition system, e.g. TWAIN, create a .png or .jpg file of the image in My Pictures, and load it from there.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message usually means that the motif database has been deleted or corrupted. This may be corrected by repairing the installation.

First, delete the file named 'SystemMotifs.mdb' from ProgramData\VSMSoftware\Premier+2\System.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error. The file name may simply be shown as 'SystemMotifs'.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the motifs will be restored.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

Unlike Husqvarna Viking/Pfaff (.vp4 and .vp3) format files, Tajima (.dst) does not have stitches specially designated as trims or stops. Instead these are replaced as three extra jump stitches instead of a trim and a color change instead of a stop. When the machine is stitching the design, it converts these back to the correct stitch types

Make sure the PREMIER+™ 2 Modify window is maximized by clicking the Maximize icon on the title bar, then maximize the window of the desired embroidery by clicking the Maximize icon on its title bar. Click Zoom To Fit to expand the embroidery so it fills the window or use Zoom In together with the Overview Window to move around the embroidery. Check the Hoop Size in Hoop Selection to make sure the Hoop Size is not too large for the embroidery.

Many functions of PREMIER+™ 2 Modify can be used to help see sections of embroideries more easily. They include the Zoom Commands and the Overview Window, as well as Draw Next Color, Draw Previous Color, the slider bars and Ghost Mode. The Coordinates can also be used to help run through designs to find the required stitch or command. The different methods of selection (Box Select, Color Block Select, Freehand Select, Freehand Point Select and Select All Visible) are also useful for different situations.

Compensation works on the visible part of an embroidery. Hide stitches with Draw Range, Draw Next Color or turn colors off by right-clicking in the Color Worksheet to isolate a specific area before using this function.

Break Up Stitches works on the visible part of an embroidery. Hide stitches with Draw Range, Draw Next Color or turn colors off by right-clicking in the Color Worksheet to isolate a specific area before using this function.

Use Draw Next Color and Draw Previous Color or turn colors off by right-clicking in the Color Worksheet to isolate the desired color area, then click Color Block Select to select those stitches.

To cancel a stitch block selection made using Box Select, Color Block Select, Freehand Select, Freehand Point Select or Select All Visible, click anywhere in the currently active embroidery, but outside the box showing the selected stitches. The stitches will no longer be selected.

Click Undo once the stamping process is complete, then isolate the desired stitches and use Stamp Fill again. If necessary, click Undo once more to Undo the use of Remove Needle Points in Fill.

This message appears when you place a cut line that crosses itself at some point. If you want to split the embroidery then you must redo the cut line, without it crossing over itself.

This message appears when you right-click to end the cut line before the cut line has crossed any stitches. If you want to split the embroidery then you must redo the cut line.

The refresh rate of the screen is limited by the power of your computer's processor and RAM as well as the video card and its memory. To get the best performance from your system, keep the Overview Window closed, as this must be redrawn every time the screen changes. Also try using 2D view as this requires less power than 3D view.

Certain icons (for example Copy and other Home tab icons) are only highlighted once an embroidery is shown on the screen.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color dropdown on the Grid Color button.

Go to the Grid section of the toolbar (on the View tab) to change the grid spacing. Set the Grid Size to 5.

If the Design panel is 'floating' on top of the window, double-click the title bar and the Design panel will move back to its original position.

If the Design panel is docked on the wrong side of the window, click and drag the title bar to the middle of the right-hand edge of the window until the outline snaps into position on the right. Release the mouse button and the control panel will be dropped into its original position.

Using Reset All Modules in PREMIER+™ 2 Configure will also return the control panel to its original position.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The control panel will have been restored.

If the Design panel is visible but in the wrong position, first try to click and drag its title bar to move it back to its normal position on the right.

If this does not work, or the Design panel is not visible, use Reset All Modules.

Note that Reset All Modules affects all modules in the PREMIER+™ 2 Embroidery System, so any changes to settings in each module will be reset. The recent files list on the File menu is also cleared, but this does not affect any files you have saved.

To use Reset All Modules:

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK.

The next time you start PREMIER+™ 2 Modify, the Design panel will be in the correct position.

This message appears when you place only two points to define your cut line. You must place at least three points to define the area that will be separated.

This may happen with some border shapes that have sharp points if they are not drawn proportionally, or if you create very sharp points with Freehand Tablet or Point Border. This may also happen when border shapes are used at very small sizes.

For best results when drawing preset shapes with sharp points, it is recommended to hold down Ctrl so that the shape is perfectly in proportion.

When using Freehand Tablet or Point Border, if you need to have an acute angle, try placing an extra point or two around the turn, instead of using a single point. Also, try to join the polygonal border back to itself on a straight side. If the border starts and finishes at a corner, that corner will not be mitered because the ends of the border will be flat at that point.

When drawing border/appliqué shapes, right-click is used to cancel without using the shape. To use the shape, you must click one of the Create Border or Create Appliqué functions. This then creates a new embroidery with the border or appliqué.

When drawing a Border Shape, the border shape using right-click will cancel without using the shape.

Use one of the Create External Border, Create Internal Border or Create Overlay Border functions.

This message may appear if you open a .vp4 file containing lettering or SuperDesigns in PREMIER+™ 2 Modify, as they will be fixed as stitches. Save the embroidery under a new name if you want to keep a copy of the original.

If desired, you can turn this message off in Preferences.

This message appears if an embroidery you are trying to Export is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you click Export. This message would then appear.

Move the embroidery completely within the four blue corners of the work area and try again.

This message appears if the embroidery on screen is partially outside the selected hoop.

Move the embroidery completely within the four blue corners of the work area and try again.

This may happen with some embroideries containing holes or appliqué areas. Where multiple lines are found, there cannot be a single external or internal border, so only the Create Overlay Border option is available for use.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1500 X 1500 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1500. In the example, 1500 divided by 8 = 187.5. The DPI setting of the scanner should then be 188 DPI, and this will produce a picture that is about 1500 x 1310 pixels.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

Use the Box Select feature to select an area of the Picture around which you wish to crop the background.

When rotating a picture, certain angles could make the picture larger than the maximum allowed. If this message appears, either rotate the picture to a different angle, or reduce the size of the picture, then try again.

To resize when part of a picture is selected, simply click and drag any of the resize handles on the selection box (out to increase size, in to decrease size). When the mouse is over a resize handle on a corner of the selection box, the pointer changes from an arrow to the resize pointer.

To rotate when part of a picture is selected, simply click and drag the round rotate handle on the middle right of the selection box. Click and drag down to rotate clockwise, up to rotate counterclockwise.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

The refresh rate of the screen is limited by the power of your computer's processor and RAM as well as the video card and its memory. To get the best performance from your system, try using 2D view as this requires less power than 3D view.

Certain icons (for example Save and Export on the Quick Access Toolbar) are only highlighted once an embroidery is shown on the screen.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

After creating and saving an embroidery, use the Edit tab in PREMIER+™ 2 Embroidery Extra, or open the file in PREMIER+™ 2 Modify, and use the following instructions.

1. Use the Freehand Point Select feature to mark the stitches in the background.
2. Click the Delete button.
3. Save the adjusted embroidery.

This message could appear if the desired picture is not where the module expects it to be, for example if it was loaded from a USB memory stick, then closed and the memory stick removed. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

It is best to clean the background of a picture so that there are no flecks, as they can cause stray stitches. If some remain in a saved PhotoStitch embroidery, remove them in the Modify tab or open the file in PREMIER+™ 2 Modify and use the following instructions.

1. Use one of the Select features to select the stray stitches.
2. Click Delete Stitches.
3. Save the adjusted embroidery.

This message will appear if you specify a PhotoStitch larger than 26,000mm square. Click OK to continue creating the PhotoStitch. To reduce the stitch creation time, remove the picture background, particularly any very detailed areas. Stitch creation time is shorter for Linear PhotoStitch.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

If you click OK, the color will be replaced with the near match. You can alter it to any other color if desired. If you click Cancel, the color will not be changed. To import the new color from an embroidery if it is a MyThreads color, use PREMIER+™ 2 Thread Cache. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded from a USB memory stick, then closed and the memory stick removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use PREMIER+™ 2 Configure to change the background color. Follow the instructions in PREMIER+™ 2 Configure and select the RGB values 211, 233, 255 in the Colors dialog box.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

This message appears on attempting to save the picture and the picture is not saved. For example, if you attempt to overwrite an existing picture that is read only or if you attempt to save the picture to a read only location such as a CD-ROM.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message appears on attempting to save when there is no embroidery on the current window.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

It may be that you installed another software which is now associated with your stitch files.

To reset the association back to the PREMIER+™ 2 Embroidery System do the following steps:

1. Close down all programs.
2. Open PREMIER+™ 2 Configure.
3. Click the Reset File Association button. A Reset File Association box will appear.
4. Click on the PREMIER+™ 2 Embroidery button in the Reset File Association box.
5. The Set Program Association page will appear.
6. Click on the Select All checkbox. All stitch formats will be selected in the list.
7. Click Save.

All the selected stitch formats will have been set back to open in PREMIER+™ 2 Embroidery.

This message will appear when trying to use your scanner or digital camera if the device has not been installed correctly. Close the PREMIER+™ 2 module, follow the manufacturer's instructions for the WIA-compliant device, then reopen the PREMIER+™ 2 module and try again.

This message will appear when trying to use your scanner or digital camera if another graphics program is already open that uses the WIA-compliant device. Close the PREMIER+™ 2 module and the other graphics program, then reopen the PREMIER+™ 2 module and try again.

This message will appear if the connection to your scanner or digital camera has a problem. Close the PREMIER+™ 2 module, check the connections to your scanner or digital camera, then reopen the PREMIER+™ 2 module and try again.

This message will appear in certain circumstances when trying to use your scanner or digital camera, for example if the cable is disconnected during the scan or download. Close the PREMIER+™ 2 module, check the connections to your scanner or digital camera, then reopen the PREMIER+™ 2 module and try again.

This message will appear if the scanner has created an image file that is not supported by the PREMIER+™ 2 module. Convert the image to a supported image file format.

This message usually means that the shape database has been accidentally moved, deleted or corrupted. This may be corrected by repairing the installation.

This error does not prevent the PREMIER+™ 2 module from starting. However, you will not be able to use the relevant functions until this is resolved.

To correct this, start the installation for your PREMIER+™ 2 Embroidery System software, then choose the Repair option.

If the problem persists, delete the file named 'BorderShapes.bdr' from ProgramData\VSMSoftware\Premier+2\System, and then use the Repair option again.

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If the file is not present then this is the reason for the error.

Repair an Installation of the PREMIER+™ 2 Embroidery System

1. Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.)
2. When the choice appears, select the "Modify or remove" option and click Next.
3. In the next screen, select Repair and click Next.
4. Continue with the installation and follow the on-screen instructions.

When the installation is complete, the shapes database will be restored.

The From Scanner or Camera option may not be available, even though you have installed and connected a scanner/camera, if it does not support Windows Image Acquisition (WIA). If your scanner/camera supports a different image acquisition system, e.g. TWAIN, create a .png or .jpg file of the image in My Pictures, and load it from there.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

The Red Eye tool can only be used in a selected part of the picture, not over the whole picture. Select the required part of the picture with one of the selection tools (the Ellipse Select tool usually works best), then use the Red Eye removal tool.

This message appears if the frames or corners set that you have selected is not available.

This could happen if you opened the PREMIER+™ 2 PhotoStitch program, then accidentally moved or deleted the file from ProgramData\VSMSoftware\Premier+2\Frames\Frames or Corners.

Close PREMIER+™ 2 PhotoStitch, make sure the file is in the folder, then try again.

The embroidery is too large for your currently selected hoop. Click OK and select a bigger hoop before stitching out, or make a smaller embroidery from the currently loaded picture.

The Hoop Selection dialog is only available when you are in the Stitch Window. You cannot open it in the Picture Window.

Make sure the PREMIER+™ 2 PhotoStitch window is maximized by clicking the Maximize icon on the title bar. Click Zoom To Fit to expand the picture so it fills the work area.

Use Zoom To Rectangle or the Zoom Bar if you are working on details within the picture.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

The sizes of the shapes in a symbol font often vary in size within a single font. The size of converted fonts is set by specifying the height of the uppercase letter A, or whichever symbol or character occupies its position in the font (ASCII character 65). This may affect your converted symbols if the symbol at ASCII 65 is a lot smaller or larger than other symbols in the font. If your symbols convert to unexpectedly small or large sizes, compare the symbols by selecting the font in a word processor and typing on your keyboard. Type in A and some other letters to see how the corresponding shapes differ in size from the shape for A. Alternatively, type in some letters in a normal font then select the letters and change them to the required symbol font.

There is a free word processor called WordPad supplied with all current versions of Windows®.

This message may appear when trying to preview or create a font with the QuickFont Wizard. When some parts of characters have very narrow sections, they may not be large enough to have fill areas created when the Stitch Type is set to Fill or Fill + Satin Border. If the font is created, it may have characters or parts of some characters missing. It is recommended to choose a different Stitch Type. Alternatively, create the font then use PREMIER+™ 2 Font Create to create the missing parts and/or characters

This message may appear during font creation if one or more characters is not properly defined in a font. That is, there is no data in the TrueType® or OpenType® font about the characters, so they cannot be created in the embroidery font. This may happen with specialist or symbol fonts, which are not designed for general text usage. Click Yes to continue and create the available characters, or click No to cancel creating the font and choose a different TrueType® or OpenType® font.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

The MyFonts folder for the Premier+ Embroidery System, can be found here:

Windows® 7 / Windows® 8 / Windows® 10 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\MyFonts

If you do not see the ProgramData folder; then you may have to take the following steps to stop them being hidden by your operating system:

1. Click on your Start menu.
2. Click on Control Panel.
3. Type folder option into the Search textbox
4. Click on the Folder Options link.
5. The Folder Options dialog box will appear – set it to Show hidden files, folders and drives files and uncheck the two Hide options indicated in the screenshot – click Yes to the warning message.
6. Click OK.
7. Once you have followed all the instructions for accessing the MyFonts folder, you can reverse these instructions to put the Folder Options to what they were.

In the Font Manager dialog box a font that was created in QuickFont Wizard in PREMIER+™ Embroidery or in PREMIER+™ Font Create, and copied to your My Fonts folder, may show a minimum and maximum size of 0.0 mm. This does not affect the use of the font.

The QuickFont Wizard is designed to work with Windows TrueType® and OpenType ® fonts. The QuickFont Wizard does not support Postscript Type 1 fonts. To check Font Properties:

1. Click Start, Control Panel, then select Fonts.
2. Click the desired font to select it.
3. Right-click and select Properties from the menu that appears.
4. Check the Type of file section. If it is PostScript Metrics or Type 1 Font File it will not work with the QuickFont Wizard.

This message may appear at the end of font creation with the QuickFont wizard if one or more characters is not properly defined in a font. That is, there is no data in the TrueType or OpenType font about the characters, so they have not been created in the embroidery font. This may happen with specialist or symbol fonts, which are not designed for general text usage. If desired, use PREMIER+™ 2 Font Create to create any missing characters.

This message may appear when trying to preview or create a font with the QuickFont Wizard. When some parts of characters have very narrow sections, they may not be large enough to have fill areas created when the Stitch Type is set to Fill or Fill + Satin Border. If the font is created, it may have characters or parts of some characters missing. It is recommended to choose a different Stitch Type. Alternatively, create the font then use PREMIER+™ 2 Font Create to create the missing parts and/or characters.

This can happen if you have selected a very small (or complex) TrueType Font that is installed on your computer.

If a particular character is extremely small; then some of the narrower sections of a character will not be large enough to contain a Satin/Fill area. This may result in that character not being generated.

For example when trying to generate the Garamond font; by default the 'e' character is too small to generate - resulting in the following message

A way around this is to increase DPI settings on your computer (the size that your Operating System displays your fonts at):

The image below gives an approximation of moving from normal (left) to Large (right)

Windows 7

1. Right click on an empty area of your Desktop.
2. Click on the Screen resolutionoption. The Screen resolution appears
3. Click on the Make text and other items larger or smaller option.
4. Choose the Medium (or Larger) option.
5. Click Apply. Restart your computer if prompted.

This message may appear when trying to preview or create a font with the QuickFont Wizard. When some parts of characters have very narrow sections, they may not be large enough to have fill areas created when the Stitch Type is set to Fill or Fill + Satin Border. If the font is created, it may have characters or parts of some characters missing. It is recommended to choose a different Stitch Type. Alternatively, create the font then use PREMIER+™ 2 Font Create to create the missing parts and/or characters.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the PREMIER+™ 2 Embroidery System, close down your computer and restart.

If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in PREMIER+™ 2 Configure.

Otherwise, you either need a new version of the thread database, or a repair install of your PREMIER+™ 2 Embroidery System software. To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

If the error still appears, then repair the installation. First, delete the following files from ProgramData\VSMSoftware\Premier+2\System:

• User.sqlite
• System_cdb2.sqlite

This assumes you have installed your PREMIER+™ 2 Embroidery System software in the default location. If these file are not present then this is the reason for the error. The file names may be shown without their file extensions.

Put your PREMIER+™ 2 Embroidery System software USB stick in your computer and re-run the Applications installation. (If you downloaded your software, double-click on the PREMIER+™ 2 Applications file.) When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges and custom Quick Color Themes to their installation states. Check Smart Update in PREMIER+™ 2 Configure after repairing the installation.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

Use Reset All Modules in PREMIER+™ 2 Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any PREMIER+™ 2 Embroidery System modules that are open.
2. Click PREMIER+™ 2 Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other PREMIER+™ 2 Embroidery System modules have closed, apart from PREMIER+™ 2 Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

If you click OK, the color will be replaced with the nearest match in the Import Thread Range you have set in PREMIER+™ 2 Configure. You can alter it to any other color if desired.
• If you click Cancel, the color will not be changed.

To import the new color from the embroidery if it is a MyThreads color, use Import Threads from Embroidery in PREMIER+™ 2 Thread Cache.

To check for the latest updates for the PREMIER+™ 2 Embroidery System, use Smart Update in PREMIER+™ 2 Configure.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Confirm PREMIER+™ 2 Embroidery System Documentation is Installed

This could be because you have not yet installed the PREMIER+™ 2 Embroidery System Documentation. You can confirm if you have installed this by going to PREMIER+™ 2 Configure and clicking on the Check Installation button and clicking Check to see which items you have installed.

Check you have the latest version of the PREMIER+™ 2 System Documentation installed

Use Smart Update to check you have the latest version:

1. Open PREMIER+™ 2 Configure.
2. Click on the Smart Update button.
3. Enter your E-mail Address/Password details.
4. Click Next.
5. Click Next again to start the Download process.
6. Follow the on-screen instructions.

If Error 1304 is reported when installing, do as follows:

• right-click the installation file, and in the context menu select Run as Administrator
• if this does not work, download the installation file again and restart your computer before reinstalling.

You may need to uninstall the previous version of the file from the Windows Control Panel before installing again.

This message will appear when trying to start a module or feature if the PREMIER+™ 2 Embroidery System cannot detect an activation for that module or feature. Ensure that you have activated your software.

Your license may not cover this module or feature. To upgrade, see your dealer or look in the Purchase Center at: www.EmbroideryPurchaseCenter.com

This message will appear if the file association for HTML (the Help file format) has become disassociated. Reset your file association for HTML files to your preferred browser.

Open the Control Panel in Windows, select Programs, then Default Programs, and then select "Associate a file type or protocol with a program" (Set Associations). Browse down to .html, and ensure that your chosen browser is selected as the default program.

When embroideries are saved in OneDrive folders, the thumbnails may not be visible, and the Notes information in the embroidery cannot be searched. This is because the OneDrive technology stores the thumbnail on the OneDrive server in the Cloud, where it is not accessible to the PREMIER+™ 2 Explorer Plug-in.

For example, a picture of a design may be seen when it is placed on the Windows Desktop, but not when it is in a folder using Cloud storage.

To view the thumbnails and access the Notes for searching, configure OneDrive to store designs locally and on the Cloud.

1. Open an Explorer window.
2. Right-click the OneDrive folder.
3. In the context menu, select Settings.
4. Click the Settings tab in the Microsoft OneDrive dialog box.
5. In Files On-Demand deselect (uncheck) 'Save space and download files as you use them'.

This will ensure that the files are always stored locally. Your files will still be synced with the Cloud and kept up to date.

This will use up more storage space on your computer than if you keep your files on the OneDrive server and download them as needed. If space is an issue, for example on a laptop used when travelling, you can hide some folders (e.g. those containing videos) on the Account tab of the same dialog box. The hidden folders will no longer be accessible to that computer.

The PREMIER+™ 2 Embroidery Newsletter includes news, how-to advice and tips.

To receive the Newsletter:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Select 'I do not have a previous registration' and then click Next.
3. Enter your name and email address, and check (select) the box 'I would like to receive an E-mail Newsletter…'.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You can check if you are subscribed to the PREMIER+™ 2 Embroidery Newsletter in your Registration record.

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Ensure that the checkbox "I would like to receive an E-mail Newsletter…" is checked (selected).

If you cannot remember your password or the e-mail address that you used, click "I do not have a password, or I have forgotten it" and request a password, create a new record, or contact software support.

To view the Newsletter archive, go to premier.embroiderynewsletter.net

You may not be receiving the PREMIER+™ 2 Embroidery Newsletter because you have not registered, you are not subscribed, because it is being caught by a spam filter, or because it is being blocked by your ISP.

• To register for the Newsletter, see GE030
• To check if you are subscribed, see GE031

To ensure that you are receiving the Newsletter, do as follows:

• Check your spam or junk folder for the Newsletter. If you find it there, mark it as being Not Spam.
• Add info@embroiderynewsletter.net to your email Contacts or Address Book.
• Add info@embroiderynewsletter.net to the Whitelist or Safe Senders list for your email provider.
• Contact your ISP and ask them to stop blocking @embroiderynewsletter.net.

You can Unsubscribe to the Newsletter from within the Newsletter itself, and from the Registration database.

If you no longer wish to receive the Newsletter, please Unsubscribe. Don't mark it as Spam.

From the Newsletter:

1. In the Newsletter itself, click the Unsubscribe link at the top right.
2. Click the link "If you would prefer not to receive any e-mail communication from us, please unsubscribe here."
3. In the Unsubscribe page, enter your email address.
4. Uncheck (deselect) the box "I would like to receive an E-mail Newsletter…".
5. Click Next to unsubscribe.

You do not need to remember your password to Unsubscribe this way.

From the Registration Database:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. Uncheck (deselect) the box 'I would like to receive an E-mail Newsletter…'.
4. Click Next to unsubscribe.

You can change the password for your registration from within the Registration Database, or by having a new password sent to you by email.

To have a new password sent to you:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Click "I do not have a password, or I have forgotten it."
3. Enter your email address and click Next.
4. Check your email for a message with your new password in it.
5. Log in to your account with your new password.

To change your password (for example to choose a more memorable password), do as follows:

1. Go to Registration. (https://www.vsmsoftware.net/DBv4/User/Login.aspx)
2. Enter your E-mail Address and Password into the text fields, and then click Next.
3. In the Name and E-mail Address page, click Main Menu at the bottom left.
4. In the menu on the left, click Account Password.
5. Enter your old password at the top, followed by your new password twice.
6. Click Next to save your new password.

You must use a strong password.

• Your password must be at least 8 characters long.
• At least one character must be neither a letter nor a number (for example !,&?).

When exporting to a .PEC file for the Brother PR1000e, Stop commands are automatically converted to Color Change commands. As a result, the number of color changes on the printed worksheet may not match the number seen on the machine.

You do not need to uninstall the 6D or Premier+™ Software when you come to installing the PREMIER+™ 2 Embroidery System; all systems will co-exist on the same computer without issues.

The only exception being, that the 6D and Premier+™ Explorer Plug-in will need to be uninstalled to allow the PREMIER+™ 2 Explorer Plug-in to be installed

The best way to find out which features are in the latest Smart Update (or previous upgrades) is to:

1. Double click on the PREMIER+™ 2 Embroidery System shortcut on your Desktop. A new Windows® Explorer window will appear
2. Double click on Readme shortcut.
3. Open the latest file.
4. The latest features will be listed at the top of the document.

There is a Mac version of the PREMIER+™ 2 Embroidery System, use that version on a Mac.

The Windows® version of the PREMIER+™ 2 Embroidery System is intended to be run on a Windows® computer.

Although, many customers have been able to get it to work fully using 3rd Party environments like Parallels and Boot Camp; we cannot support the software when it is run in a non-standard setup or using 3rd Party tools.

This error can happen when an issue has been found in the integrity of the downloaded file during the Smart Update process.

1. Close down all open programs.
2. Restart your computer.
3. Start the Smart Update process again.

Error 1722 appears when an installation of the Explorer Plugin may have become corrupted. Use the PREMIER+ 2 Explorer Plugin Fix utility to correct this problem.

1. Download the PREMIER+ 2 Explorer Plugin 1722 Fix utility here.
2. Double click on the downloaded PremierPlus2ExplorerPluginFix.exe file
3. Follow the on-screen instructions
4. Now try to install the PREMIER+ 2 Explorer Plugin installation file again.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

The PREMIER+™ online documentation can be viewed on Windows* and Mac computers, iOS and Android devices.

*Windows 10 can view ePUB files via the Microsoft Edge browser; earlier versions of Windows may not have compatibility to read ePUB files.

On iOS devices, the default app for reading ePub files is usually iBooks. On most Android* devices, the default app for reading ePUB is usually Google Play Books.

Other reading apps that you may already have on your iOS and Android devices may also be able to read ePUB files

*Some manufacturers of Android devices use a customized version of the Android operating system that may not have Google Play Books installed.

The PREMIER+™ 2 online documentation is available in PDF, ePUB and HTML formats.

Each of these formats has their own strengths and minor limitations. Depending on which device you are using, any of these formats may qualify as ‘best format’. It will come down to personal preference.

Take the time to view them all on your device; and decide which one gives you the best reading experience.

Due to large variations of Apple iOS and Android devices (and versions of operating system), we cannot provide Support on viewing the PREMIER+™ 2 online documentation on your mobile devices

To view the PREMIER+™ 2 online documentation on your Apple iOS or Android device:

Downloading

1. Open an internet browser on your mobile device.
2. Go to the PREMIER+ 2 Brochures & Guides page.
3. In the Guides section of the page, click on the Ref Guides tab
4. Click on the relevant Reference Guide (and format) that you would like view
5. It will start a download process in your internet browser

Viewing:

Apple iOS:

When the download is complete in the internet browser, you may get the Open in "iBooks" option. Click on that link to view the ePub file iBooks.

Android:

When the ePub file has completed downloading, tap on the downloaded file to open it in Google Play Books (or an alternative reading app).

* PDF files will be easily viewable on most mobile devices without requiring special instructions.

** The HTML documentation cannot be downloaded, but it will act in a similar manner to browsing a website.

To backup your PREMIER+™ 2 settings:

Backing Up MySettings:

1. Open PREMIER+™ 2 Configure.
2. Click on the Backup MySettings button. A 'Save As' dialog box will appear.
3. If needed, give the file a descriptive name. Click Save. By default the file will be saved within your \Documents\Premier+2\SystemBackup folder
4. Open Windows Explorer.
5. Browse to your Documents folder.
6. Double click on the PREMIER+™ 2 Embroidery folder.
7. Copy all folders and files - except the Samples folder - to your *external media.
8. Browse to the folder which contains your MyFonts folder - see below - and also copy the MyFonts folder to your external media.

Windows® 7 / Windows® 8 users: C:\ProgramData\VSMSoftware\Premier+2\Fonts\

* external media: this can be a USB Stick, External USB Hard Disk, burned/copied onto a CD/DVD...etc.

** The main thing, is not to store backups on the same physical hard disk that your PREMIER+™ 2 Embroidery System is installed on - if that hard disk malfunctioned, then you would lose your PREMIER+™ 2 software and all of your backups as well.

To view an embroidery within a compressed (zipped) file, browse into the compressed file in Explorer, open the Preview pane, and click to view the selected embroidery.

This message appears if, for instance, you attempt to save the design to a CD. A CD-R is read only, therefore you will not be able to save the design.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1500 X 1500 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1500. In the example, 1500 divided by 8 = 187.5. The DPI setting of the scanner should then be 188 DPI, and this will produce a picture that is about 1500 x 1310 pixels.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start PREMIER+™ 2 Configure.
2. On the Utilities tab, click the Start Machine Communication button and the icon will appear in the system tray.
3. Position the pointer over the icon in the system tray and right-click. A menu will appear.
4. Click the Start Automatically option.
5. Right-click the icon again to confirm the Start Automatically option is checked.
6. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

You may connect one of each type of embroidery machine to the same computer. For example, you may connect one Husqvarna Viking Designer SE, Diamond, Ruby and one Pfaff creative vision, 4.0 at the same time.

However, if you connect two or more of the same type of machine, the Embroidery Machine Communication module will not communicate correctly with those machines.

This message appears if you attempt to click OK in the Color Selection dialog box when My Threads is selected as the thread range and My Threads is empty.

To prevent this message appearing again, use PREMIER+™ 2 Thread Cache to add at least one thread to My Threads.

This message appears if an embroidery you are trying to Export or Print is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you click Export or Print. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

The refresh rate of the screen is limited by the power of your computer's processor and RAM as well as the video card and its memory. To get the best performance from your system, try using 2D view as this requires less power than 3D view.

Certain icons (for example Save and Export on the Quick Access Toolbar) are only highlighted once an embroidery is shown on the screen.

Use PREMIER+™ 2 Configure to change the grid color. Follow the instructions in PREMIER+™ 2 Configure and select Blue Gray (RGB values 100, 102, 153) from the standard color drop-down on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 10.

This message could appear if the desired picture is not where the module expects it to be, for example if it was loaded from a USB memory stick, then closed and the memory stick removed. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

To drag and drop embroideries onto the Work Area, open Windows® Explorer. Then follow the instructions under Drag and Drop.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to Export a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded from a USB memory stick, then closed and the memory stick removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp4, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.