By uninstalling the 8.1 Update you have removed a component that is required for communication to your Designer SE machine; reinstalling the 8.1 Update will not reinstall that component.

You will need to take the following steps to communicate with your Designer SE:

1. Uninstall the 8.1 Update
2. Uninstall any other 4D Updates that you may have installed.
3. Uninstall all 4D software that you have installed.
4. Reinstall all your 4D software
5. Install the 8.1 Update.

This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card Reader/Writer during the writing process.

The green LED on the d-Card Reader/Writer is visible only while you are Reading a d-Card or Writing a d-Card. At all other times it is not lit up, even if the d-Card Reader/Writer is connected correctly to the USB port of your computer.

This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in the USB Reader/Writer; replace with a Programmable card. It may also appear if the Programmable card is defective or if a card is pulled out of the USB Reader/Writer during the writing process.

Also ensure that you are using the correct type of programmable card with your USB Reader/Writer unit. The USB Reader/Writer can read from all programmable cards, but can only write to Programmable 512 cards.

The card is not erasable. This message can appear if a card is pulled out of the USB Reader/Writer during the erasing process.

First try another card and check the USB Reader/Writer is connected correctly. If the problems are limited to one card, erase it completely by opening 4D Reader/Writer USB, then using the Write Card function with no embroideries loaded on the screen.

This message will appear when you start your 4D Embroidery System if you have not run Smart Update in the last 30 days.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts.

Smart Updates you have downloaded may still be shown if you have not installed them.

Smart Updates you have downloaded may still be shown if you have not installed them. Simply downloading a Smart Update does not automatically install it on your computer. After downloading a Smart Update, find the file where you saved it and double-click it to install.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts. It is recommended to run Smart Update at least once every 30 days. The 4D Embroidery System will inform you if you have not used Smart Update in the last 30 days.

This will happen if you have a module open when you click Reset All Modules in 4D Configure. Close all 4D Embroidery System modules, then start 4D Configure and click Reset All Modules again.

Reset All Modules will attempt to close all open 4D Embroidery System modules. However, if you have a design which has unsaved changes in a module, the module will display a message asking you to save changes or cancel. This message may be behind the "Please confirm that all modules except 4D Configure are now closed" message, so check the Windows® Taskbar to ensure that only 4D Configure is still running.

You have the choice of either using the 4D Configure Wizard to set Send 1 and Send 2, or use the Send 1 and Send 2 tabs in 4D Configure. You can also use the Send 1 and Send 2 tabs to inspect your current Send 1 and Send 2 settings.

This error may appear if you have Norton Internet Security/Personal Firewall and you attempt to use Smart Update or Activate Dongle from 4D Configure. This error appears when Norton Internet Security prevents Smart Update or Activate Dongle from accessing the internet.

This can be resolved as follows:

1. Open Norton Internet Security/Personal Firewall.
2. Click on the Status & Settings option if you are not already on that screen.
3. Click on the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
4. Click on the Configure button on this pane. A new window will open.
5. Click on the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see SmartUpdate.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click OK. This will close the 2nd window.
10. Close down the main Norton Internet Security/Personal Firewall window.

You will now be able to use Smart Update and Activate Dongle in 4D Configure.

The above instructions apply to the latest version of Norton Internet Security/Personal Firewall available at the time of writing. For previous versions of the Norton Internet Security/Personal Firewall, use an equivalent procedure to give SmartUpdate.exe full access to the internet.

To use Smart Update:

1. Ensure your dongle supplied with your 4D Embroidery Software is connected to your computer.
2. Ensure you are connected to the Internet.
3. Start 4D Configure (select Start, All Programs, 4D Embroidery System, 4D Configure).
4. Click the Smart Update button.
5. Your Internet browser will start and display the first Smart Update page.
6. Click the green arrow to see the next page containing the Smart Updates you need.
   If you have already downloaded and installed all the Smart Updates you are eligible for, there will be no Smart Updates listed.
7. Click the disk icons for the desired updates and download them. Make a note of where you save the updates.
8. After you have finished downloading the updates, they must still be installed on your computer. If you did not save the updates on your Windows Desktop, use Explorer to browse to the location where you saved the updates.
9. Double-click each new update to install it.

Occasionally, there can be difficulties when downloading files over the internet. This may cause a file to contain errors or the file may be incomplete. When this happens to an installation file, the error occurs because the missing or corrupt information means it is not possible to initialize the installation.

To resolve this, the file must first be completely removed from your computer. It can then be downloaded again, ready for installation.

To remove an incomplete and/or corrupt download file from your computer

1. Delete the saved file. If you have saved it to your Desktop, simply right-click the file and select the Delete option. Otherwise, you will need to use Windows Explorer to find and delete the file.
2. Start Internet Explorer.
3. Click the Tools menu, then click Internet Options. The Internet Options dialog will appear.
4. You will see an area called Browsing History. In this area is a Delete button. Click the Delete button and the Delete Browsing History dialog box appears. In the Temporary Internet Files section, click Delete Files, then click Yes when the confirmation message appears.
   If you have an older version of Internet Explorer, you will see an area called Temporary Internet Files. In this area is a Delete Files button. Click the Delete Files button, then click OK when the confirmation message appears.
5. Deleting the files may take some time. When the files are deleted, click Close, then click Cancel.
   It is necessary to delete the Temporary Internet Files so that you will download a completely fresh copy of the file. Otherwise, you could be re-saving a corrupt or incomplete copy of the file that may be held by Internet Explorer.

You may now use Smart Update in 4D Configure to obtain the update again.

For information on using Smart Update, see CC007.

This message will appear if you attempt to backup MySettings to a location which may not be used. This includes attempting to overwrite an existing backup which is read only or locked, attempting to write to a read only location such as a CD-ROM, using non-standard characters in the file or folder name, and so on.

This message will appear if there are non-standard characters in the backup file name or in any of the folder names leading to the backup file. Use Windows® Explorer to move and/or rename the backup file so that there are only standard characters in the file and folder names, then try again.

Some changes to settings on the System tab of 4D Configure, or in the 4D Configure Wizard, are only seen in the 4D Embroidery System modules when the modules are closed and restarted. If you have made changes that do not appear immediately, save your design(s), close the 4D Embroidery System modules, then start them again.

The 4D Embroidery System requires a minimum screen resolution of 1024 by 768 pixels. If your screen resolution is less than this (800 by 600 or less) and you have changed the screen DPI value in Advanced display settings, you may not be able to see all of the screen elements in 4D Configure. A reduced screen resolution will also affect other parts of the 4D Embroidery System. Refer to the 4D Embroidery System Getting Started Guide for details on system requirements and changing monitor display properties.

The "A sharing violation occurred while accessing C:\4DEmbroidery\System\Utilities\Registration.tpl." message may appear if you accidentally double click the Register or Smart Update button in 4D Configure.

This will be followed by a "Failed to create HTML page" message.

Click OK to any warning messages that appear, and continue, being sure to make sure that you only click on the button once when you use them next time.

This error message is displayed when the dongle has been removed, or if the dongle drivers need to be updated.

• Check that the dongle is firmly plugged into the USB port.
• Update your dongle drivers using the HASPUserSetup.exe program in the 'Technical\Dongle Driver' folder on your 4D Embroidery System CD/DVD.

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue. Smart Update can be prevented from showing updates for your embroidery machine by UAC.

User Account Control can also affect sending a design via USB Direct Connection. See SM004.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to run Smart Update again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SmartUpdate.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SmartUpdate.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Smart Update to update your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit Smart Update access to your embroidery machine.

The User Account Control message will appear each time you use Smart Update.

This message will appear when you copy a thread from a standard thread range to MyThreads, and the thread has already been copied.

This message will appear if you enter a Thread Number that already exists in MyThreads, when adding or editing custom MyThreads. Click OK, and an underline and number will be added to the end of the Thread Number to make it unique. If desired, click in the Thread Number box and re-edit it.

This message will appear when you try to delete a thread definition from MyThreads. If you wish to go ahead and delete the thread, click Yes. Otherwise click No.

This message may appear when starting a 4D Embroidery System module, in the following circumstances:

• The standard thread database has become corrupt
• ThreadDataBase.mdb in the System folder has been deleted
• The database containing MyThreads, MyThreadRanges and custom Quick Color Themes has become corrupt
• MySettings.mdb in the System folder has been deleted

Try restarting your computer. If the message still appears, try using Restore MySettings to restore MyThreads, MyThreadRanges and the custom Quick Color Themes. Otherwise, you either need a new version of the thread database, or a repair install of your 4D Embroidery System software. To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

If the error still appears, then repair the installation. First, delete the files named 'MySettings.mdb' and 'ThreadDatabase.mdb' from C:\4DEmbroidery\System.

This assumes you have installed your 4D Embroidery System software in the default location of C:\4DEmbroidery. If either file is not present then this is the reason for the error. The file names may simply be shown as 'MySettings' and 'ThreadDatabase'.

Put your 4D Embroidery System software DVD/CD in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges, custom Quick Color Themes, MyMachines, MyHoops and custom hoops to their installation states. Check Smart Update in 4D Configure after repairing the installation.

This message may appear when you use the Import Threads From Embroidery function. This indicates that the embroidery contains standard threads from a later version of the database that you have installed. Use Smart Update to obtain the latest version of the standard thread database.

This message will appear when you try to save a new or edited thread if the Thread Number is blank. The Thread Number may not be blank. Enter a Thread Number and click OK.

The 4D Embroidery System will display threads in a file in the same way on any computer where it is installed. That is, the colors used will be the same even if they are reproduced slightly differently on different monitors. You can print a worksheet to see the colors and color names used in a particular design. This is true, even if you do not have all the threads in a design defined in the Standard or MyThreads databases on your computer. This is because 4D Embroidery System designs have complete information for each of the threads it uses. Any of the following file types is a 'design' that has full 4D Embroidery System thread definitions:

• Husqvarna Viking/Pfaff .vp3 embroidery file
• 4D Design Creator .can design outline file
• 4D Cross Stitcher .krz design file
• Font .nft file
• Shapes .nsp file

Only Husqvarna Viking/Pfaff .vp3 embroidery files can be used to import custom thread definitions into your MyThreads database.

Each thread used in a design will fall into one of the following categories:

• A thread you have added to MyThreads from the Standard Thread Database and which you have not changed. This will apply to most of your colors if you have used MyThreads to catalogue your thread collection.
• A thread from the Standard Thread Database.
• A thread which you formerly added to MyThreads from the Standard Thread Database, used in some designs and then deleted from MyThreads.
• A custom thread that has been added to MyThreads. You could have added this yourself or added it to MyThreads from a design from somebody else.
• A thread from the Standard Thread Database that is not on your own Standard Thread Database because your database is out of date.
• A custom thread defined in the file that does not appear in the your MyThreads database.

The availability of threads in the Standard Thread Database and MyThreads will only affect parts of the 4D Embroidery System where you can add or change colors.

See the following for some situations you may encounter according to the availability of thread definitions, as categorized above:

• CT008 (I have a vp3 embroidery from another user that uses a custom thread definition they designed in MyThreads.)
• CT009 (I have a design with MyThreads colors that are unmodified copies from the Standard Thread Database, but they are not in my MyThreads list.)
• CT010 (I have a design with custom colors that have been deleted from MyThreads.)
• CT011 (I have a .can or .krz design from another user that uses a custom thread definition they designed in MyThreads.)
• CT012 (I have a design from another user that uses threads from the Standard Thread Database that I do not have.

If you attempt to change the color, a message will appear to indicate that the thread is not found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep the thread color, click Cancel in the Color Selection dialog box, then use Import Threads From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select a replacement thread.

If you open a file that has colors from MyThreads that are unmodified copies of standard threads, but do not exist as copies in your MyThreads list, the color will be identified and selected in the original thread range when you click the color to change it.

If you attempt to change the color, a message will appear to indicate that the thread is not found in MyThreads, and the nearest MyThreads match will be selected. If you wish to keep the thread color, click Cancel in the Color Selection dialog box, then use Import Threads From Embroidery in Thread Manager to load the custom thread definition. Otherwise, select a replacement thread.

If you wish to add the custom MyThreads to your own MyThreads, create a .vp3 embroidery from the design, then use Import Threads From Embroidery in Thread Manager to load the custom thread definition.

You may not use Import Threads From Embroidery to add these threads to either your Standard Thread Database or MyThreads. Use Smart Update to find and download the latest thread database, which you can then install.

This message will appear if you enter a name containing any special Unicode characters, for a custom thread definition or a Quick Color Theme. Replace any special characters or symbols with characters from the Western alphabet, numbers, spaces and/or underscore characters.

To import your MyThreads from 3D Embroidery into 4D Embroidery, use the 3D to 4D MyThreads import utility, 3D4DMyThreadImport.exe. This is available using Smart Update (see CC007).

1. Download the file, and double-click it to run it.
2. Ignore any File Download Security Warnings (provided you are using Smart Update).
3. Unzip the program files, saving them to the suggested location.
4. When the 3D/4D MyThread Import Utility opens, Import your threads immediately, or click Help for more information.

Unlike other Smart Updates, you can download the thread import utility more than once. It will still be displayed the next time you open Smart Update.

When viewing the Fill Properties dialog on your Windows 7 computer; it may look like the screenshots below

Installing the 4D Embroidery System 8.31 Update will resolve this issue.

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007.

This message will appear if the embroidery you are attempting to load is more than 200mm wide, but would fit if it was rotated; that is it is between 200mm and 360mm wide, and less than 200mm high. Click Yes to continue.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start 4D Configure.
2. Click a Send tab.
3. Click the Embroidery Machine Communication button and the icon will appear in the system tray.
4. Position the pointer over the icon in the system tray and right-click. A menu will appear.
5. Click the Start Automatically option.
6. Right-click the icon again to confirm the Start Automatically option is checked.
7. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded into the module from a floppy disk, then closed and the floppy disk removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

Use 4D Configure to change the grid color. Follow the instructions in 4D Configure and select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid Color button.

Use Preferences to change the grid spacing.

Use 4D Configure to change the background color. Follow the instructions in 4D Configure and select the RGB values 200, 232, 247 in the Colors dialog box.

Use 4D Configure to alter the background color for the work area. 4D Configure may also be used to change the texture for modules that use texture.

Use 4D Configure to alter the background color for the work area and Real Size. 4D Configure may also be used to turn the texture on or off.

All modules that you have installed are available on the QuickLink toolbar and QuickLink menu. The QuickLink toolbar is shown in every module that uses toolbars. It is shown here for a fully installed 4D Embroidery System:

In some cases, part of the toolbar may not be fully visible. In this case, the remainder of the toolbar can be seen by clicking the >> symbol at the right end of the toolbar. This will drop down a menu of any options that were not visible.

Also notice that the machine accessories are shown only on the Accessories drop-down menu on the toolbar, or on the Accessories sub-menu of the QuickLink menu.

To search within the FAQs for information on an error message, copy the text, or number, of the error message into the search field, checking that you have used the correct spelling.

Note the following:

• Sometimes a short query works better (use the one or two most distinctive words).
• Try using the error text and the number in separate searches.

Some information is provided with the software:

• A printed User's Guide is included with most products. It contains QuickStart exercises to introduce you to the software.
• The Help file also includes the QuickStart exercises.
• A larger Reference Guide, containing 'How to use' exercises is present on the product CD or DVD in PDF format.

Further learning materials can be found in the 4D Embroidery Learning Center. On your computer go to Start, All Programs, 4D Embroidery System, then choose Learning Center.

• Tutorials are interactive training exercises that give you a step-by-step demonstration of the QuickStart Exercises for many of the 4D Embroidery System modules.
• Video Demonstrations show how to use the software, and the samples produced.
• Inspiration Guides show how to use selected software features (you can download related sample files).

The best way to search for information in the FAQs is to use a short query, checking that you have used the correct spelling.

Note the following:

• A query using one or two distinctive words often works best.
• Two separate searches may work better than one for a complex issue.

For example, instead of "How do I send a design to my embroidery machine?" use "send design".

Due to some minor changes in Windows 7 the 8.31 Update is required.

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007

To try to determine the cause of any odd difficulties with the 4D Embroidery System, the best method is to reboot the computer in safe mode. If the problem is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyze the cause and reconfigure your computer if necessary.

To start Windows in Safe Mode

1. Close all programs.
2. Use the shortcut Alt + F4 (hold down the Alt key, then press F4 once) and the Shut Down Windows dialog box will appear.
3. In the drop-down list, select Restart. Click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.

When you hold down the F8 key, your computer may beep rapidly and report keyboard errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until you have the Startup Menu on your screen.

Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear because you are trying to use an old version of Acrobat Reader. Make sure you are using the latest version of Acrobat (version 8 or above).

You can install the current version from your DVD/CD. Simply insert the DVD/CD and select the option from the menu that appears. Alternatively go to the Acrobat Page at Link to Adobe website where you can download the latest copy and also check for any conflicting software you may have on your machine.

Use Convert to Embroidery in 4D Organizer. First select the embroideries that are to be converted.

Embroideries may be converted from any of the following formats:

Brother/Babylock/Bernina PEC (.pec), Brother/Babylock/Bernina PES (.pes version 2,3,4,5,6), Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff (.vp3 and .vip), Husqvarna (.hus, .shv and .dhv), Janome (.jef and .sew), Melco (.exp), Pfaff (.pcs), Tajima (.dst) and Toyota (.10*)

Embroideries can be converted to any of the following formats:

Brother/Babylock/Bernina PEC (.pec), Brother/Babylock/Bernina PES (.pes version 2 or 6), Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff (.vp3 and .vip), Husqvarna (.hus), Janome (.jef and .sew), Melco (.exp), Pfaff (.pcs), Tajima (.dst) and Toyota (.10*)

A selection of embroideries converted at the same time is saved in the same folder.

The version of WordPad provided with Windows® Vista does not support Word documents. Instead, you will need the free Word Viewer 2003, which is available from Microsoft® (www.microsoft.com).

To obtain the viewer:

1. Ensure you are connected to the Internet.
2. If you had closed the "Windows cannot open this file" message box, try to open the technical document again so that the message re-appears.
3. Ensure "Use the Web service to find the correct program" is selected.
4. Click OK.
5. Internet Explorer will open, to look for programs that can open Word documents.
6. When the search is complete, click the link for Microsoft Word Viewer 2003.
7. Follow the instructions to download and install the Viewer.

After installing the Viewer, use it to open the desired technical document.

Free upgrades are not supplied with printed manuals. However, the reference manuals are supplied as PDF documents that you can view on screen or print. They are in the 'Reference Guides' area of the installation (usually C:\4DEmbroidery\Guides\Reference\MainModules\).

Alternatively, consult the Help system in each program for information on how to use the program features.

Database drivers are normally found installed on most computers - they are commonly installed as part of the installation of Microsoft® Office or as an upgrade of key components of the operating system.

Key components of the 4D Embroidery System need to be able to use these drivers. Therefore, any difficulties in using these drivers may affect the functionality of certain features of the 4D Embroidery System. Examples include changing a thread color in any module and/or Motif Fill/Line properties in 4D Design Creator.

If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix described below. Otherwise, install the drivers manually as follows:

Installation of the Database files

1. Insert your 4D Embroidery System software DVD/CD.
2. Close the menu screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder - where D:\ is the name of your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This should take a few moments for the files to be installed.
8. After the installation is complete, reboot your computer and continue to use your 4D Embroidery System.
9. If you are still having difficulties, use the Database Driver Fix that follows.

Database Driver Fix

1. Insert your 4D Embroidery System software DVD/CD.
2. Close the menu screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder - where D:\ is the name of your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A window will appear briefly on the screen.
6. Continue to use your 4D Embroidery System.

This message can appear when you open documents from the Technical folder on the CD that have pictures in them. If you do not have any appropriate word processing facilities, Windows® XP will use WordPad to open the technical documents. WordPad is the free word processor that is provided with Windows®.

Click Yes to continue opening the technical document. The message will appear once for each picture in the document. The text in the document will be displayed normally, but the pictures will not be shown.

The technical documents are Microsoft® Word® documents (.doc). If you do not have any related Microsoft® applications installed, the picture filters that are needed to show the pictures will not be installed on your computer. However, you can download the free Office File Converter Pack from the Microsoft® web site. This will allow WordPad (on Windows® XP) to show the pictures, and will also stop the error message appearing. This can be obtained as follows:

1. In your web browser, go to Microsoft® (www.microsoft.com).
2. In the Search Microsoft box, type "oconvpck.exe" and click Go.
3. In the list of results, click the "Download details: Office File Converter Pack" link.
4. A page will appear that describes how to download and install the Office File Converter Pack. Read the page and follow the download and installation instructions.

Once the Office File Converter Pack is installed, you will be able to see the pictures in the technical documents when they are opened in WordPad.

The version of WordPad provided with Windows® Vista does not support Word documents. Instead, you will need the free Word Viewer 2003, also available from Microsoft® (www.microsoft.com).

Due to the individual offers/discounts offered by our dealers, we cannot give you an exact price.

Please contact your local dealer for prices, as well as advice on the software choices that would best suit your needs.

You are permitted to install your software onto a secondary computer – i.e. to install it onto your Desktop computer and your laptop computer.

You only have one dongle per software package; so you are limited to using the software on one computer at a time.

The 4D Embroidery System software is created to run on a Windows environment.

It may be possible to run the 4D Embroidery System on a Mac that is running Virtualization Tools like Boot Camp or Parallels to simulate a Windows environment, however installation on these environments is not supported.

The web link (URL) in the email may have been cut in half by your email program, or the space characters may have been corrupted.

Broken Line

Copy and paste the URL into Notepad, and delete any line breaks with the Backspace or Delete key.

It is easier to do this if Word Wrap (in the Format menu) is switched off.

Copy and paste the edited URL back into your browser.

Corrupted Spaces

Copy and paste the URL into Notepad, and replace any occurrence of '%20' with a space character.

Copy and paste the edited URL back into your browser.

Note: '%20' in a URL is not always a corrupted space character, but this can often work.

If you had previously had the 3D Embroidery System installed on the same computer, then it is likely that you had the drivers that came with the 3D software installed as well.

The 4D Embroidery System software communication requires that you have the 4D drivers installed for your machine/USB device.

The steps below will remove the 3D drivers from your computer and allow you to install the 4D drivers.

Unplug all VSM communication devices/machines from your computer.
1. Insert your 4D Embroidery Software CD into your computer.
2. Click on the Install Drivers for Windows Vista / XP from the Menu screen.
3. Follow the on-screen installation instructions.
4. Reboot your computer if prompted.
5. Continue to follow the on-screen installation instructions that appear after you have rebooted..
6. The drivers should start installing; follow the on-screen instructions as they appear.

If you are still unable to communicate with your Embroidery Machine; then please use the HA007, or if the icon appears to be red, see HA008.
For more information on ensuring communication with your machine, see HA006.

Communication Established

When communication is correctly established, you will be able to register. You can run the registration process as often as you like. This has no effect unless you have something new to register.

Communication between your embroidery machine and your computer must be working in order to be able to obtain machine software updates with Smart Update. You can verify this by checking the System Tray on the computer monitor to see if the Embroidery Machine Communication is present. If communication is established, the icon will be a small white sewing machine like this:

There are two ways to further verify that communication is working correctly:

• Double-click the Embroidery Machine Communication icon: and the Embroidery Machine Communication dialog box will appear. Click the Machine Information button to see the machine software numbers and ID number.
• On the embroidery machine, browse for embroidery files on your computer. (In Embroidery Machine Communication, you must have shared at least one drive that contains embroidery files to use this feature.)

Both of these will only work if communication is correctly established.

If you are still unable to communicate with your Embroidery Machine; then please use the Embroidery Machine Communication Wizard.

If there is no icon, this means that the Embroidery Machine Communication function is not running. This may be because you have un-checked the Start Automatically option or you have simply closed the Embroidery Machine Communication function.

Embroidery Machine Communication is only available to machines that can be connected directly to your computer via a USB cable.

To restart Embroidery Machine Communication and enable the Start Automatically feature:

1. Start 4D Configure.
2. Click the Send 1 or Send 2 tab.
3. Click the brand of your machine on the right-hand tab.
4. Click the Embroidery Machine Communication button. The icon will appear in the system tray.
   Note that if you have now established communication with your machine, you can immediately use Smart Update.
5. Right-click the icon in the system tray and a menu will appear.
6. Click the Start Automatically option if it is un-checked. The menu will close.
7. Right-click the icon again to confirm that the Start Automatically option is checked.
8. Click anywhere on the desktop to close the menu without taking any further action. The Embroidery Machine Communication will now appear in the System Tray when your computer starts, and communication with your machine will be automatically established when it is correctly connected and switched on.

If you are still unable to communicate with your Embroidery Machine; then please use the Embroidery Machine Communication Wizard.

When the Embroidery Machine Communication function is running, but there is no communication with your embroidery machine, the icon will have a red circle with a white cross in it.This shows that communication has stopped. This will happen when:

• The embroidery machine is switched off.
• The USB cable is disconnected at either the computer or the machine.
• The driver is not installed on the USB port in use.
• The device driver is a different version from your 4D Embroidery software. See HA010.

First, check that your embroidery machine is switched on, and that the USB cable is firmly plugged in at both ends.

If you are still unable to communicate with your Embroidery Machine; then please use the CC007.

To download and install device drivers for a 64-bit operating system, see SM015.

If you communicate with your embroidery machine using the Embroidery Machine Communication icon; then a number of factors may affect your ability to communicate.

Use the Embroidery Machine Communication Wizard for further instructions on resolving those issues.

All of the following steps must be completed to register your Pfaff creative vision (skip any steps that you have already completed):

1. Install the 4D Embroidery System software and drivers on the Embroidery Machine Communication CD or any of the 4D Embroidery Software CD version 8.1 or above.
2. Use the supplied USB cable to connect your Pfaff creative vision to your computer and switch on the Pfaff creative vision.
3. If the computer asks for the driver to be installed, ensure you have the Software CD in your computer. Follow the on-screen instructions to install the driver automatically.
   If you have Windows® XP with Service Pack 2 installed, select the 'No, not this time' option when you are asked to connect to Windows® Update on the first screen.
4. Ensure the Embroidery Machine Communication utility is communicating with the Pfaff creative vision. The icon in the System Tray on the computer screen should be a white embroidery machine like this:
   If there is no icon or it appears to be red, see the section below on ensuring communication with your Pfaff creative vision.
5. If you are not already connected to the internet, connect now.
6. Start 4D Configure.
7. Click the Register button.
8. Click Yes when asked if you want to register online.
9. Follow the online registration procedure. Your machine will be listed in the registration summary.

No internet connection

If you do not have an internet connection, you can register your Pfaff creative vision by using a printed registration form. Click Register in 4D Configure and click No when prompted to register online. Fill in the registration details, then print the registration form and send it to the address on the last page of the print out. If you do not have an internet connection, contact your dealer to obtain software updates.

Ensuring you have Communication between your Pfaff creative vision and your Computer

Communication between your Pfaff creative vision and your computer must be working in order to be able to obtain the Pfaff creative vision software update with Smart Update. You can verify this by checking the System Tray on the computer monitor to see if the Embroidery Machine Communication is present. If communication is established, the icon will be a small white sewing machine like this:

There are two ways to further verify that communication is working correctly:

• Double-click the Embroidery Machine Communication icon and the Embroidery Machine Communication dialog box will appear. Click the Machine Information button to see the machine software numbers and ID number.
• On the Pfaff creative vision, browse for embroidery files on your computer. (In Embroidery Machine Communication, you must have shared at least one drive that contains embroidery files to use this feature.)

Both of these will only work if communication is correctly established.

No icon

If there is no icon, this means that the Embroidery Machine Communication function is not running. This may be because you have un-checked the Start Automatically option or you have simply closed the Embroidery Machine Communication function. To restart Embroidery Machine Communication and enable the Start Automatically feature:

1. Start 4D Configure.
2. Click the Send 1 or Send 2 tab.
3. Click the Pfaff machine tab.
4. Click the Embroidery Machine Communication button. The icon will appear in the system tray.
   Note that if you have now established communication with your Pfaff creative vision, you can go ahead and use Smart Update.
5. Right-click the icon in the system tray and a menu will appear.
6. Click the Start Automatically option if it is un-checked. The menu will close.
7. Right-click the icon again to confirm that the Start Automatically option is checked.
8. Click anywhere on the desktop to close the menu without taking any further action. The Embroidery Machine Communication will now appear in the System Tray when your computer starts, and communication with your Pfaff creative vision will be automatically established when it is correctly connected and switched on.

Red icon

When the Embroidery Machine Communication function is running, but there is no communication with your Pfaff creative vision, the icon will have a red circle with a white cross in it.This shows that communication has stopped. This will happen when:

• The Pfaff creative vision is switched off.
• The USB cable is disconnected at either the computer or the Pfaff creative vision.
• The driver is not installed on the USB port in use.

When a USB device is disconnected and plugged into a different USB port, the computer may need to re-install the driver. If you cancel or exit this process before it is complete, then the driver will not be correctly installed on that particular USB port. Therefore, if the computer asks for a driver to be installed when you switch the Pfaff creative vision to a different USB port, follow the on-screen instructions to install the drivers automatically. You will need the Embroidery Machine Communication CD or any of the 4D Embroidery Software CD version 8.1 or above for this.

If you have interrupted the driver installation so that the driver is not correctly installed on the USB port you are currently using, leave the Pfaff creative vision switched on and connected to that USB port, then restart your computer. When the computer restarts, the Pfaff creative vision will be detected again as new hardware, allowing you to install the driver correctly.

Communication Established

When communication is correctly established, you will be able to register. You can run the registration process as often as you like. This has no effect unless you have something new to register.

Some USB ports do not have enough power to drive the dongle. By using a USB hub, which uses a power supply, this can be overcome.

The dongle for the full 4D Embroidery System is already fully activated. Therefore, it is not necessary to activate it online.

The 4D Embroidery System dongle is different to previous Embroidery System dongles. Hence it is not compatible with previous Embroidery System modules and may not be used in conjunction with them.

The dongle and all our other USB devices work with USB 2.0 ports.

This can happen if you unplug your dongle or other USB device and then plug it back into a different USB port. When this happens, it is detected as a new hardware item and the driver is installed on the alternative USB port. Wait for the hardware wizard to finish installing the driver, then continue using the software as usual.

If your dongle is working correctly then it is not necessary to install this update. If you do not wish to see this update each time you use Windows® Update, select the Hide This Update option and it will not be listed next time you use Windows® Update.

The Embroidery System 8.1 and later uses new features that are only found in the HASP SRM driver. The Hasp License Manager Service (C:\Windows\System32\hasplms.exe) components of these drivers is needed to both update your dongle to use the features of the HASP SRM drivers and allow the software to open.

Some security software (specifically the firewall component) may try to block the hasplms.exe file from fully accessing the dongle components of your computer. This may cause your dongle to flash.

During the 4D Embroidery System 8.1 install, most security software will give you the option to 'Allow' or 'Deny' the hasplms.exe file the access that it needs; at this time you should click 'Allow'.

After re-configuring the Anti-Virus / Firewall software:

• When updating to 4D Embroidery Software 8.1 re-run the update and then run the 4D Embroidery System
• When installing 4D Embroidery Software 8.1 browse to the Technical\Dongle Driver on the DVD and run the HaspUserSetup.exe followed by the FirmwareUpdate.exe and then run the 4D Embroidery System

Norton Internet Security 2008

1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

McAfee SecurityCenter

1. Open the McAfee SecurityCenter
2. Click on the Advanced Menu option at the bottom left of the screen.
3. Click on the Configure button on the left of the screen.
4. Click on the Internet & Network option.
5. Click on the Advanced... button. The Firewall window will open.
6. Click on Program Permissions option.
7. Select the Aladdin HASP License Manager Service entry.
8. Click the Grant Full Access option from the Action section in the bottom right of the screen.

ZoneAlarm

1. Open ZoneAlarm.
2. Click on the Program Control menu on the left of the screen.
3. Click on the Programs tab on the top right of the screen.
4. Right click on all the question marks (?) symbols for the Aladdin HASP License Manager entry; select Allow from the context menu.

Panda Internet Security 2007

1. Open Panda
2. Within the Security protection section; click on the Settings... button. Another dialog box will open.
3. Click on the Firewall button on the left of the screen.
4. In the "Programs with access to the network" section; click on the Settings... button.
5. Select the Aladdin HASP License Manager Service.
6. Click on the Communication drop-down list
7. Select "Inbound and Outbound" from the list.
8. Click Close.
9. Click OK
10. Restart your computer.

McAfee 2005/2006

1. Right-click the McAfee icon in the system tray.
2. Left-click the Personal Firewall. This will open the Security Window.
3. Click Internet Applications from the left column.
4. Find hasplms.exe/HASP License Manager Service under Application Name. Highlight by clicking on hasplms.exe/HASP License Manager Service
5. In the lower right hand corner, click "Allow Full Access".
6. Exit this window.

Norton 2005/2006

1. Open Norton Internet Security. The Norton Internet Security windows will open.
2. Click the Status & Settings option if you are not already on that screen.
3. Click the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
4. Click the Configure button. A new Norton Internet Security window will open.
5. Click the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see hasplms.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click the OK button. This will close the 2nd Norton Internet Security windows.
10. Close the first Norton Internet Security window.

This error is given when Anti-Virus / Firewall software is preventing the Aladdin HASP (dongle) software communicating with the dongle. This may cause the dongle to flash.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

This error is given when attempting to update the Aladdin HASP (dongle) firmware to the version required by 4D Embroidery System 8.1 or later.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

After re-configuring the Anti-Virus / Firewall software :-

When updating to 4D Embroidery Software 8.1 re-run the 8.1 Update and then run the 4D Embroidery System

When installing 4D Embroidery Software 8.1 CD/DVD, browse to the Technical\Dongle Driver on the CD/ DVD, run the FirmwareUpdate.exe (click the Apply update button) and then run the 4D Embroidery System

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.

Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.

Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

This may be caused by one of the following:

• You have not registered your Designer SE
• You have registered your Designer SE, but your Designer SE is not currently connected and communicating with your computer
• You do not have an internet connection
• You already have the latest software installed on your Designer SE

Each of these situations is described in the following sections.

Registering your Designer SE

All of the following steps must be completed to register your Designer SE (skip any steps that you have already completed):

1. Install the 4D Embroidery System software on the Designer SE support CD.
2. If you did not do so during the software installation, use the supplied USB cable to connect your Designer SE to your computer and switch on the Designer SE.
3. If the computer asks for the driver to be installed, ensure you have the Designer SE Support CD in your computer. Follow the on-screen instructions to install the driver automatically.
   If you have Windows XP with Service Pack 2 installed, select the 'No, not this time' option when you are asked to connect to Windows Update on the first screen.
4. Ensure the Designer SE Communication utility is communicating with the Designer SE. The icon in the System Tray on the computer screen should be a white embroidery machine like this:
   If there is no icon or it appears to be red, see the section below on ensuring communication with your Designer SE.
5. If you are not already connected to the internet, connect now.
6. Start 4D Configure.
7. Click the Register button.
8. Click Yes when asked if you want to register online.
9. Follow the online registration procedure. Your machine will be listed in the registration summary.
10. If you wish, you can now get the Designer SE update immediately. Click the button at the bottom of the summary page that allows you to 'Continue with Smart Update'.
11. Download and install the update on your Designer SE.

Ensuring you have Communication between your Designer SE and your Computer

Communication between your Designer SE and your computer must be working in order to be able to obtain the Designer SE software update with Smart Update. You can verify this by checking the System Tray on the computer monitor to see if the Designer SE Communication is present. If communication is established, the icon will be a small white sewing machine like this:

There are two ways to further verify that communication is working correctly:

• Double-click the Designer SE Communication icon and the Designer SE Communication dialog box will appear. Click the Machine Information button to see the machine software numbers and ID number.
• On the Designer SE, browse for embroidery files on your computer. (In Designer SE Communication, you must have shared at least one drive that contains embroidery files to use this feature.)

Both of these will only work if communication is correctly established.

No icon

If there is no icon, this means that the Designer SE Communication function is not running. This may be because you have un-checked the Start Automatically option or you have simply closed the Designer SE Communication function. To restart Designer SE Communication and enable the Start Automatically feature:

1. Start 4D Configure.
2. Click the Send 1 or Send 2 tab.
3. Click the Designer SE Communication button. The icon will appear in the system tray.
   Note that if you have now established communication with your Designer SE, you can go ahead and use Smart Update.
4. Right-click the icon in the system tray and a menu will appear.
5. Click the Start Automatically option if it is un-checked. The menu will close.
6. Right-click the icon again to confirm that the Start Automatically option is checked.
7. Click anywhere on the desktop to close the menu without taking any further action. The Designer SE Communication will now appear in the System Tray when your computer starts, and communication with your Designer SE will be automatically established when it is correctly connected and switched on.

Red icon

When the Designer SE Communication function is running, but there is no communication with your Designer SE, the icon will have a red circle with a line across it.This shows that communication has stopped. This will happen when:

• The Designer SE is switched off.
• The USB cable is disconnected at either the computer or the Designer SE.
• The driver is not installed on the USB port in use.

When a USB device is disconnected and plugged into a different USB port, the computer may need to re-install the driver. If you cancel or exit this process before it is complete, then the driver will not be correctly installed on that particular USB port. Therefore, if the computer asks for a driver to be installed when you switch the Designer SE to a different USB port, follow the on-screen instructions to install the drivers automatically. You will need the Designer SE Support CD for this.

If you have Windows XP with Service Pack 2 installed, select the 'No, not this time' option when you are asked to connect to Windows Update on the first screen.

If you have interrupted the driver installation so that the driver is not correctly installed on the USB port you are currently using, leave the Designer SE switched on and connected to that USB port, then restart your computer. When the computer restarts, the Designer SE will be detected again as new hardware, allowing you to install the driver correctly.

Communication Established

When communication is correctly established, ensure you are registered. You can run the registration process as often as you like. This has no effect unless you have something new to register. You can now use Smart Update to get your Designer SE update.

No internet connection

An internet connection is required for Smart Update. However, you can take your Designer SE to your dealer to be updated.

If you have not already registered your Designer SE, do this first by using a printed registration form. Click Register in 4D Configure and click No when prompted to register online. Fill in the registration details, then print the registration form and send it to the address on the last page of the print out.

Latest software is already installed

The download page for Smart Update will only show items that you have not installed. This is because Smart Update checks the versions of the software installed on your Designer SE and the 4D Embroidery System software installed on your computer. After downloading an update, you must run it to install it. After this, Smart Update will detect that it has been installed. If your Designer SE and 4D Embroidery System already have all the updates installed, there is no need for you to download any updates so nothing is shown on the Smart Update page.

Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer SE Interactive Designer screen. All embroideries and lettering currently on the screen are saved in the .vp3 file. Files can be saved to the Designer SE memory, to a connected USB Embroidery Stick or a connected computer.

Thread Colors

If a file that does not have full thread definitions is loaded on the Interactive Designer screen and then saved in .vp3 format, colors may be saved with only the RGB value. If the file is later opened in the 4D Embroidery System, attempting to change such a thread color will give the message that it is undefined: "Could not find the chosen thread in your database. Matching to closest thread in yy". It will be automatically converted to the nearest thread color in the Import Thread Range (yy) set in 4D Configure.

Embroidery Positions

The positions of embroideries in the currently selected hoop are also saved in the .vp3 file. When the embroidery is re-opened on the Interactive Designer screen, the positions are restored. However, the positioning is different than the 4D Embroidery System. When an embroidery (.vp3) saved from the Designer SE is loaded in 4D Embroidery, it will be positioned so that the start of the embroidery is in the center of the hoop.

On the Designer SE, the embroidery positions are restored when a .vp3 is loaded, as shown here:(The cross was added to show the center of the hoop. It is not shown on the Interactive Designer screen.)

In 4D Embroidery, the .vp3 is loaded so that the start point is in the center of the hoop, as shown here:

Thread Color Representation

When true 4D Embroidery System embroidery files in .vp3 format are displayed on the Interactive Designer screen, the thread colors are displayed correctly according to the first color in the thread definition (some threads have multiple colors in the thread definition). However, the thread type and weight is not used. This means the following:

• Variegated threads are displayed in the first color in the thread definition
• All thread types are displayed as if they are rayon, so, for example, metallic effects will not be seen
• Threads are displayed with the same thread weight, which is approximately equivalent to 40 weight

Interactive Designer Screen Display of Colors

While the Interactive Designer screen can display the thread colors correctly according to their RGB (red, green, blue) values, some colors may still appear different than they do on a computer monitor. This is because of the inherent differences in the displays themselves. The same colors can even look different on two identical monitors if their brightness, contrast and color settings are different.

Thread Names

Thread names from .vp3 embroidery files are shown on the Designer SE as the first four characters of the thread range abbreviation, the thread weight and thread number.

No thread range, thread weight or manufacturer's thread number is shown for other file types as this information is not present in other file types. The only exception is for .vip embroideries, which shows the thread range for each color in the embroidery. This applies when opening embroideries on the machine in their native format, rather than sending them from the 4D Embroidery System.

Thread Conversion

Embroideries other than .vp3 are converted to .vp3 when they are sent from the 4D Embroidery System. When .vip embroideries are converted, the equivalent thread ranges are used. For all other embroidery file formats, the threads are converted to the nearest matching color from the Import Thread Range chosen in 4D Configure.

It is also possible, however, to open embroideries directly by browsing the computer from the machine, and to open embroideries that have been placed on the USB Embroidery Stick. In this case, the embroideries are opened in their original format. The thread colors will be displayed in the RGB colors used by the file format. The color changes are numbered and no thread range or thread number information is shown. The only exception is for .vip embroideries, which show the thread ranges for colors in the embroidery. To see the thread numbers in a .vip embroidery, send the embroidery from the 4D Embroidery System.

Saving Embroideries from the Designer SE Interactive Designer Screen

Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer SE Interactive Designer screen. All embroideries and lettering currently on the screen are saved in the .vp3 file. Files can be saved to the Designer SE memory, a connected USB Embroidery Stick or a connected computer.

Errors from Undefined Thread Colors in Embroideries Saved from the Interactive Designer Screen

When a file that does not have full thread definitions is loaded on the Interactive Designer screen and then saved in .vp3 format, each color will be saved with only the RGB value (this assumes that colors have not been changed on the Interactive Designer screen). If the file is later opened in the 4D Embroidery System, attempting to change such a thread color will give the message that it is undefined and it will be automatically converted to the nearest thread color in the Import Thread Range set in 4D Configure.

Changing Thread Colors to Available Thread Shades

A fixed set of 64 thread shades from the Sulky Rayon 40 range is available for changing colors in the Designer SE, as follows:

• 1005 Black
• 1240 Smokey Gray
• 1219 Gray
• 1327 Dk. Whisper Gray
• 1001 Bright White
• 1082 Ecru
• 1128 Dk. Ecru
• 1266 Toast
  
  
• 1173 Med. Army Green
• 1156 Lt. Army Green
• 1211 Lt. Khaki
• 1229 Lt. Putty
• 1063 Pale Yellow-Green
• 1061 Pale Yellow
• 1135 Pastel Yellow
• 1023 Yellow
  
  
• 1079 Emerald Green
• 1278 Bright Green
• 1274 Nile Green
• 1100 Lt. Grass Green
• 1331 Pale Green
• 1104 Pastel Yellow-Green
• 1332 Deep Chartreuse
• 1177 Avocado
  
  
• 1550 Desert Cactus
• 1551 Ocean Aqua
• 1288 Aqua
• 1560 Marine Aqua
• 1045 Lt. Teal
• 1204 Pastel Jade
• 1205 Med. Jade
• 1206 Dark Jade
  
  
• 1042 Blue Ink
• 1293 Deep Nassau Blue
• 0572 Blue Ribbon
• 1226 Dk. Periwinkle
• 1165 Lt. Sky Blue
• 1248 Med. Pastel Blue
• 1196 Blue
• 1096 Dk. Turquoise
  
  
• 1554 Purple Passion
• 1192 Fuchsia
• 1033 Dk. Orchid
• 1080 Orchid
• 1111 Pastel Orchid
• 1254 Dusty Lavender
• 1561 Deep Hyacinth
• 1194 Lt. Purple
  
  
• 1263 Red Jubilee
• 1037 Lt. Red
• 1317 Poppy
• 1019 Peach
• 1068 Pink Tint
• 1064 Pale Peach
• 1154 Coral
• 1034 Burgundy
  
  
• 1058 Tawny Brown
• 1056 Med. Tawny Tan
• 0621 Sunset
• 1021 Maple
• 0568 Cinnamon
• 1333 Sunflower Gold
• 1065 Orange Yellow
• 1185 Golden Yellow

If a color in an embroidery is changed to one of these colors, the .vp3 embroidery file will contain the full thread definition for that color when the embroidery is saved from the Interactive Designer screen. This will be displayed and identified correctly if it is loaded into a 4D Embroidery System module.

All of the following steps must be completed to register your Designer SE (skip any steps that you have already completed):

1. Install the 4D Embroidery System software and drivers on the Designer SE CD.
2. Use the supplied USB cable to connect your Designer SE to your computer and switch on the Designer SE.
3. If the computer asks for the driver to be installed, ensure you have the Designer SE Support CD in your computer. Follow the on-screen instructions to install the driver automatically.
   If you have Windows® XP with Service Pack 2 installed, select the 'No, not this time' option when you are asked to connect to Windows® Update on the first screen.
4. Ensure the Designer SE Communication utility is communicating with the Designer SE. The icon in the System Tray on the computer screen should be a white embroidery machine like this:
   If there is no icon or it appears to be red, see the section below on ensuring communication with your Designer SE.
5. If you are not already connected to the internet, connect now.
6. Start 4D Configure.
7. Click the Register button.
8. Click Yes when asked if you want to register online.
9. Follow the online registration procedure. Your machine will be listed in the registration summary.

No internet connection

If you do not have an internet connection, you can register your Designer SE by using a printed registration form. Click Register in 4D Configure and click No when prompted to register online. Fill in the registration details, then print the registration form and send it to the address on the last page of the print out.

Ensuring you have Communication between your Designer SE and your Computer

Communication between your Designer SE and your computer must be working in order to be able to obtain the Designer SE software update with Smart Update. You can verify this by checking the System Tray on the computer monitor to see if the Designer SE Communication is present. If communication is established, the icon will be a small white sewing machine like this:

There are two ways to further verify that communication is working correctly:

• Double-click the Designer SE Communication icon and the Designer SE Communication dialog box will appear. Click the Machine Information button to see the machine software numbers and ID number.
• On the Designer SE, browse for embroidery files on your computer. (In Designer SE Communication, you must have shared at least one drive that contains embroidery files to use this feature.)

Both of these will only work if communication is correctly established.

No icon

If there is no icon, this means that the Designer SE Communication function is not running. This may be because you have un-checked the Start Automatically option or you have simply closed the Designer SE Communication function. To restart Designer SE Communication and enable the Start Automatically feature:

1. Start 4D Configure.
2. Click the Send 1 or Send 2 tab.
3. Click the Husqvarna Viking machine tab.
4. Click the Designer SE Communication button. The icon will appear in the system tray.
   Note that if you have now established communication with your Designer SE, you can go ahead and use Smart Update.
5. Right-click the icon in the system tray and a menu will appear.
6. Click the Start Automatically option if it is un-checked. The menu will close.
7. Right-click the icon again to confirm that the Start Automatically option is checked.
8. Click anywhere on the desktop to close the menu without taking any further action. The Designer SE Communication will now appear in the System Tray when your computer starts, and communication with your Designer SE will be automatically established when it is correctly connected and switched on.

Red icon

When the Designer SE Communication function is running, but there is no communication with your Designer SE, the icon will have a red circle with a line across it.This shows that communication has stopped. This will happen when:

• The Designer SE is switched off.
• The USB cable is disconnected at either the computer or the Designer SE.
• The driver is not installed on the USB port in use.

When a USB device is disconnected and plugged into a different USB port, the computer may need to re-install the driver. If you cancel or exit this process before it is complete, then the driver will not be correctly installed on that particular USB port. Therefore, if the computer asks for a driver to be installed when you switch the Designer SE to a different USB port, follow the on-screen instructions to install the drivers automatically. You will need the Designer SE CD for this.

If you have Windows® XP with Service Pack 2 installed, select the 'No, not this time' option when you are asked to connect to Windows Update on the first screen.

If you have interrupted the driver installation so that the driver is not correctly installed on the USB port you are currently using, leave the Designer SE switched on and connected to that USB port, then restart your computer. When the computer restarts, the Designer SE will be detected again as new hardware, allowing you to install the driver correctly.

Communication Established

When communication is correctly established, you will be able to register. You can run the registration process as often as you like. This has no effect unless you have something new to register.

This can happen when you start your computer and your USB Embroidery Stick is connected to a USB port. The error means that your computer is trying to start from an attached USB storage device (in this case your USB Embroidery Stick) before it attempts to start from your hard disk.

To start your computer normally, unplug your USB Embroidery Stick and restart your computer.

All of the following steps must be completed to register your Designer SE (skip any steps that you have already completed):

1. Install the 4D Embroidery System software and drivers on the Embroidery Machine Communication CD or any of the 4D Embroidery Software CD version 8.1 or above.
2. Use the supplied USB cable to connect your Designer SE to your computer and switch on the Designer SE.
3. If the computer asks for the driver to be installed, ensure you have the Software CD in your computer. Follow the on-screen instructions to install the driver automatically.
   If you have Windows® XP with Service Pack 2 installed, select the 'No, not this time' option when you are asked to connect to Windows® Update on the first screen.
4. Ensure the Embroidery Machine Communication utility is communicating with the Designer SE. The icon in the System Tray on the computer screen should be a white embroidery machine like this:
   If there is no icon or it appears to be red, see the section below on ensuring communication with your Designer SE.
5. If you are not already connected to the internet, connect now.
6. Start 4D Configure.
7. Click the Register button.
8. Click Yes when asked if you want to register online.
9. Follow the online registration procedure. Your machine will be listed in the registration summary.

No internet connection

If you do not have an internet connection, you can register your Designer SE by using a printed registration form. Click Register in 4D Configure and click No when prompted to register online. Fill in the registration details, then print the registration form and send it to the address on the last page of the print out. If you do not have an internet connection, contact your dealer to obtain software updates.

Ensuring you have Communication between your Designer SE and your Computer

Communication between your Designer SE and your computer must be working in order to be able to obtain the Designer SE software update with Smart Update. You can verify this by checking the System Tray on the computer monitor to see if the Embroidery Machine Communication is present. If communication is established, the icon will be a small white sewing machine like this:

There are two ways to further verify that communication is working correctly:

• Double-click the Embroidery Machine Communication icon and the Embroidery Machine Communication dialog box will appear. Click the Machine Information button to see the machine software numbers and ID number.
• On the Designer SE, browse for embroidery files on your computer. (In Embroidery Machine Communication, you must have shared at least one drive that contains embroidery files to use this feature.)

Both of these will only work if communication is correctly established.

No icon

If there is no icon, this means that the Embroidery Machine Communication function is not running. This may be because you have un-checked the Start Automatically option or you have simply closed the Embroidery Machine Communication function. To restart Embroidery Machine Communication and enable the Start Automatically feature:

1. Start 4D Configure.
2. Click the Send 1 or Send 2 tab.
3. Click the Husqvarna Viking machine tab.
4. Click the Embroidery Machine Communication button. The icon will appear in the system tray.
   Note that if you have now established communication with your Designer SE, you can go ahead and use Smart Update.
5. Right-click the icon in the system tray and a menu will appear.
6. Click the Start Automatically option if it is un-checked. The menu will close.
7. Right-click the icon again to confirm that the Start Automatically option is checked.
8. Click anywhere on the desktop to close the menu without taking any further action. The Embroidery Machine Communication will now appear in the System Tray when your computer starts, and communication with your Designer SE will be automatically established when it is correctly connected and switched on.

Red icon

When the Embroidery Machine Communication function is running, but there is no communication with your Designer SE, the icon will have a red circle with a white cross in it.This shows that communication has stopped. This will happen when:

• The Designer SE is switched off.
• The USB cable is disconnected at either the computer or the Designer SE.
• The driver is not installed on the USB port in use.

When a USB device is disconnected and plugged into a different USB port, the computer may need to re-install the driver. If you cancel or exit this process before it is complete, then the driver will not be correctly installed on that particular USB port. Therefore, if the computer asks for a driver to be installed when you switch the Designer SE to a different USB port, follow the on-screen instructions to install the drivers automatically. You will need the Embroidery Machine Communication CD or any of the 4D Embroidery Software CD version 8.1 or above for this.

If you have interrupted the driver installation so that the driver is not correctly installed on the USB port you are currently using, leave the Designer SE switched on and connected to that USB port, then restart your computer. When the computer restarts, the Designer SE will be detected again as new hardware, allowing you to install the driver correctly.

Communication Established

When communication is correctly established, you will be able to register. You can run the registration process as often as you like. This has no effect unless you have something new to register.

Thread Color Representation

When true 4D Embroidery System embroidery files in .vp3 format are displayed on the Ultimate Interactive screen, the thread colors are displayed correctly according to the first color in the thread definition (some threads have multiple colors in the thread definition). However, the thread type and weight is not used. This means the following:

• All thread types are displayed as if they are rayon, so, for example, metallic effects will not be seen
• Threads are displayed with the same thread weight, which is approximately equivalent to 40 weight

Ultimate Interactive Screen Display of Colors

While the Ultimate Interactive screen can display the thread colors correctly according to their RGB (red, green, blue) values, some colors may still appear different than they do on a computer monitor. This is because of the inherent differences in the displays themselves. The same colors can even look different on two identical monitors if their brightness, contrast and color settings are different.

Thread Names

Thread names from .vp3 embroidery files are shown on the Designer Diamond as the first four characters of the thread range abbreviation, the thread weight and thread number.

No thread range, thread weight or manufacturer's thread number is shown for other file types as this information is not present in other file types. The only exception is for .vip embroideries, which shows the thread range for each color in the embroidery. This applies when opening embroideries on the machine in their native format, rather than sending them from the 4D Embroidery System.

Thread Conversion

Embroideries other than .vp3 are converted to .vp3 when they are sent from the 4D Embroidery System. When .vip embroideries are converted, the equivalent thread ranges are used. For all other embroidery file formats, the threads are converted to the nearest matching color from the Import Thread Range chosen in 4D Configure.

It is also possible, however, to open embroideries directly by browsing the computer from the machine, and to open embroideries that have been placed on the USB Embroidery Stick. In this case, the embroideries are opened in their original format. The thread colors will be displayed in the RGB colors used by the file format. The color changes are numbered and no thread range or thread number information is shown. The only exception is for .vip embroideries, which show the thread ranges for colors in the embroidery. To see the thread numbers in a .vip embroidery, send the embroidery from the 4D Embroidery System.

Saving Embroideries from the Designer Diamond Ultimate Interactive Screen

Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer Diamond Ultimate Interactive Screen. All embroideries and lettering currently on the screen are saved in the .vp3 file. Files can be saved to the Designer Diamond memory, a connected USB Embroidery Stick or a connected computer.

Errors from Undefined Thread Colors in Embroideries Saved from the Ultimate Interactive Screen

When a file that does not have full thread definitions is loaded on the Ultimate Interactive screen and then saved in .vp3 format, each color will be saved with only the RGB value (this assumes that colors have not been changed on the Ultimate Interactive screen). If the file is later opened in the 4D Embroidery System, attempting to change such a thread color will give the message that it is undefined and it will be automatically converted to the nearest thread color in the Import Thread Range set in 4D Configure.

Changing Thread Colors to Available Thread Shades

A fixed set of 64 thread shades from the Sulky Rayon 40 range is available for changing colors in the Designer Diamond, as follows:

• 2296 Black
• 2217 Twilight
• 2731 Gull
• 2539 Chrome
• 2297 Snow White
• 2335 Ivory
• 2298 Taupe
• 2478 Light Cocoa
  
  
• 2544 Desert Cactus
• 2545 Cypress
• 2221 Willow
• 2241 Palm Leaf
• 2316 Celery
• 2557 Yellow
• 2264 Chinese Yellow
• 2462 Sunflower
  
  
• 2208 Dark Green
• 2579 Vibrant Green
• 2738 Pro Erin
• 2555 Pastel Green
• 2318 Pale Green
• 2547 Pebblestone
• 2279 Spruce
• 2457 Green Dust
  
  
• 2607 TH Green
• 2515 Bluestone
• 2518 Indian Ocean Blue
• 2452 Green Pearl
• 2310 Mint Julep
• 2313 Sprite
• 2617 Pro Twinkle
• 2309 Teal
  
  
• 2439 Blue Ribbon
• 2437 Empire Blue
• 2527 Soldier Blue
• 2614 Pro Lusty Blue
• 2300 Ice Blue
• 2239 Sky Blue
• 2533 Ozone
• 2577 Wonder Blue
  
  
• 2490 Plum Wine
• 2500 New Berry
• 2424 Cachet
• 2588 Mid Lilac
• 2243 Light Pink
• 2286 Tulip
• 2287 Mauve
• 2288 Iris
  
  
• 2263 Foxy Red
• 2420 Tuxedo Red
• 2467 Orangeade
• 2253 Flesh Pink
• 2413 Flesh
• 2377 Bisque
• 2237 Carnation
• 2504 Cherrystone
  
  
• 2629 Pro Walnut
• 2489 Wicker
• 2518 Old Dark Tex Orange
• 2289 Rust
• 2231 Toast
• 2331 Mustard
• 2409 Yellow Mist
• 2396 Brite Yellow

If a color in an embroidery is changed to one of these colors, the .vp3 embroidery file will contain the full thread definition for that color when the embroidery is saved from the Ultimate Interactive screen. This will be displayed and identified correctly if it is loaded into a 4D Embroidery System module.

You can obtain a USB Cable Kit from your dealer that will connect your Pfaff creative 2170/2144/2140 directly to your computer.

Alternatively, you may prefer to obtain a USB Serial Adapter, which adds a serial port to your computer by plugging it into a USB port.

Thread Color Representation

When true 4D Embroidery System embroidery files in .vp3 format are displayed on the High Definition (HD) screen, the thread colors are displayed correctly according to the first color in the thread definition (some threads have multiple colors in the thread definition). However, the thread type and weight is not used. This means the following:

• All thread types are displayed as if they are rayon, so, for example, metallic effects will not be seen
• Threads are displayed with the same thread weight, which is approximately equivalent to 40 weight

HD Screen Display of Colors

While the HD screen can display the thread colors correctly according to their RGB (red, green, blue) values, some colors may still appear different than they do on a computer monitor. This is because of the inherent differences in the displays themselves. The same colors can even look different on two identical monitors if their brightness, contrast and color settings are different.

Thread Names

Thread names from .vp3 embroidery files are shown on the creative vision as the first four characters of the thread range abbreviation, the thread weight and thread number.

No thread range, thread weight or manufacturer's thread number is shown for other file types as this information is not present in other file types. The only exception is for .vip embroideries, which shows the thread range for each color in the embroidery. This applies when opening embroideries on the machine in their native format, rather than sending them from the 4D Embroidery System.

Thread Conversion

Embroideries other than .vp3 are converted to .vp3 when they are sent from the 4D Embroidery System. When .vip embroideries are converted, the equivalent thread ranges are used. For all other embroidery file formats, the threads are converted to the nearest matching color from the Import Thread Range chosen in 4D Configure.

It is also possible, however, to open embroideries directly by browsing the computer from the machine, and to open embroideries that have been placed on the USB Embroidery Stick. In this case, the embroideries are opened in their original format. The thread colors will be displayed in the RGB colors used by the file format. The color changes are numbered and no thread range or thread number information is shown. The only exception is for .vip embroideries, which show the thread ranges for colors in the embroidery. To see the thread numbers in a .vip embroidery, send the embroidery from the 4D Embroidery System.

Saving Embroideries from the creative vision HD Screen

Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the creative vision HD Screen. All embroideries and lettering currently on the screen are saved in the .vp3 file. Files can be saved to the creative vision memory, a connected USB Embroidery Stick or a connected computer.

Errors from Undefined Thread Colors in Embroideries Saved from the HD Screen

When a file that does not have full thread definitions is loaded on the HD screen and then saved in .vp3 format, each color will be saved with only the RGB value (this assumes that colors have not been changed on the HD screen). If the file is later opened in the 4D Embroidery System, attempting to change such a thread color will give the message that it is undefined and it will be automatically converted to the nearest thread color in the Import Thread Range set in 4D Configure.

Changing Thread Colors to Available Thread Shades

A fixed set of 64 thread shades from the Sulky Rayon 40 range is available for changing colors in the Pfaff creative vision, as follows:

• 2296 Black
• 2217 Twilight
• 2731 Gull
• 2539 Chrome
• 2297 Snow White
• 2335 Ivory
• 2298 Taupe
• 2478 Light Cocoa
  
  
• 2544 Desert Cactus
• 2545 Cypress
• 2221 Willow
• 2241 Palm Leaf
• 2316 Celery
• 2557 Yellow
• 2264 Chinese Yellow
• 2462 Sunflower
  
  
• 2208 Dark Green
• 2579 Vibrant Green
• 2738 Pro Erin
• 2555 Pastel Green
• 2318 Pale Green
• 2547 Pebblestone
• 2279 Spruce
• 2457 Green Dust
  
  
• 2607 TH Green
• 2515 Bluestone
• 2518 Indian Ocean Blue
• 2452 Green Pearl
• 2310 Mint Julep
• 2313 Sprite
• 2617 Pro Twinkle
• 2309 Teal
  
  
• 2439 Blue Ribbon
• 2437 Empire Blue
• 2527 Soldier Blue
• 2614 Pro Lusty Blue
• 2300 Ice Blue
• 2239 Sky Blue
• 2533 Ozone
• 2577 Wonder Blue
  
  
• 2490 Plum Wine
• 2500 New Berry
• 2424 Cachet
• 2588 Mid Lilac
• 2243 Light Pink
• 2286 Tulip
• 2287 Mauve
• 2288 Iris
  
  
• 2263 Foxy Red
• 2420 Tuxedo Red
• 2467 Orangeade
• 2253 Flesh Pink
• 2413 Flesh
• 2377 Bisque
• 2237 Carnation
• 2504 Cherrystone
  
  
• 2629 Pro Walnut
• 2489 Wicker
• 2518 Old Dark Tex Orange
• 2289 Rust
• 2231 Toast
• 2331 Mustard
• 2409 Yellow Mist
• 2396 Brite Yellow

If a color in an embroidery is changed to one of these colors, the .vp3 embroidery file will contain the full thread definition for that color when the embroidery is saved from the HD screen. This will be displayed and identified correctly if it is loaded into a 4D Embroidery System module.

This happens when the database driver is incorrectly installed. Follow the instructions in GE008 to fix this.

After you have fixed the database driver, start 4D Configure and select the desired Import Thread Range.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error will appear if you do not have any 4D Embroidery Software programs installed; and you try to install the 4D Embroidery System 8.1 Program Update.

You will only need to install the 4D Embroidery System 8.1 Program Update after installing any version 8.0 of 4D Embroidery Software.

In the event that you have already installed your software; the Product License Code can be retrieved by using the 4D Product License Code Extractor utility in the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.

1. Open Windows Explorer.
2. Browse to the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.
3. Follow the instructions in the 4D License Code Extractor.rtf file.

If you have lost your Product License Code sheet AND you do not have access to the computer that the software was installed on; you should contact Software Support, who will be able to retrieve your Product License Code from your record in the VSM Software Product Registration Database.

Please note that Software Support will only be able to retrieve this information if you had previously registered your software.

This is resolved by downloading and installing the 4D Embroidery System Update 2 file via Smart Update.

When you have installed that update, you will be able to install the Bonus Designs CD.

Please refer to CC007 for more information on Smart Update.

The Homegroup folder is a new folder within Windows 7. 4D Organizer is incorrectly interpreting the information when clicking on these folders. Install the 4D Embroidery System 8.31 Update to resolve this issue

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007.

When under Windows 7 in 4D Organizer, a file is selected to convert to BMP (or PNG); you receive the "Error – unable to create file" message.

Installing the 4D Embroidery System 8.31 Update will resolve this issue.

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007.

Simply click the Registration button in 4D Configure and repeat the registration process. This does not change the registration status of software you have already registered, but it does allow you to change your personal information and/or dealer information.

Ensure your dongle is connected to your computer before you start, so that your current registration details can be easily retrieved.

If your dongle is not connected or you have 4D Embroidery System software that does not require a dongle, you will need to enter your surname, e-mail address and postcode to find your registration details.

Information about the configuration of your computer is collected when you register and when you use Smart Update. This information is shown on the first screen that appears when you register or use Smart Update. If you register by printed form, the same information is printed after your registration details. This information is only collected for support and no information is collected automatically that could be used for identification of you or your computer.

The only personal information collected is the registration information that you provide by filling in the registration details. You can review this information online at any time by repeating the registration process. This does not change the registration status of software that is already registered.

No information is passed on to third parties outside the VSM Group. This applies to both the configuration information about your computer and the registration details you have provided.

The .hta file association on your computer has become linked with Notepad.

Please take the steps below to change the file association so that it opens as expected:

1. Open Windows Explorer.
2. Browse to the C:\4DEmbroidery\System\Utilities folder
3. Right click on the Registration.hta file.
4. Choose the Open With option. The Open With dialog box will open.
5. Click on the Browse button. Another dialog box will open.
6. Browse to the C:\Windows\System32 folder.
7. Double click on the mshta.exe file; depending on computer setup, the .exe extension may not show.
8. Now back at the initial dialog box with "Microsoft ® HTML Application host" selected; place a checkmark in the "Always use the selected program to open this kind of file" option.
9. Click OK.
10. From now on, the Registration, Smart Update and Dongle Activation should work correctly.

If you do not have an internet connection, you can register your embroidery machine by using a printed registration form.

1. Click Register in 4D Configure.
2. Click No when prompted to register online.
3. Fill in the registration details.
4. Print the registration form.
5. Send the form to the address on the last page of the print out.

If you do not have an internet connection, contact your dealer to obtain software updates.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card. Wait until the first module has finished writing and then try again.

You may not have installed the drivers that allow communication with the Designer SE. This may happen if the 'plug and play' feature in Windows® is not working correctly. This can be resolved as follows:

1. Disconnect your Designer SE from the computer.
2. Restart the computer.
3. Ensure the installation CD provided with the Designer SE is in the computer’s CD drive.
   If the installation screen appears when you insert the CD, simply cancel the installation process. This will not affect any installed software.
4. Switch on the Designer SE and connect it to the computer via the USB cable.
5. Windows® should now detect the Designer SE and ask for the driver.
   If Windows® does not detect the Designer SE, click Start then click Control Panel. Double click Add Hardware, then click Next to search for new hardware.
6. Click Next and the driver should be found automatically on the CD.
   If the driver is not found automatically, you may need to go back and specify the drive location for the CD. The driver is in the root folder of the CD (that is, it is in the top level of the CD so it is not necessary to search through sub-folders).

This message appears if there is no disk inserted in the floppy disk drive of your computer when you select the Send To function.

This message appears if the disk inserted in the floppy disk drive of your computer when you select the Send To function is write-protected.

This message appears if a 720K floppy disk is inserted in the floppy disk drive of your computer when you select the Send To function. Replace with a 1.44MB disk.

This message appears if the d-Card Reader/Writer is not connected correctly to a USB port of your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you select the Send To function.

This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the d-Card Reader/ Writer when you select Send To; replace with a Personal d-Card.

This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a program that can update your Husqvarna Viking Designer II sewing machine software. If you do not wish to update at this time, click OK to continue the Send To procedure. The update program will be erased when the embroideries are written to the d-Card.

This message appears if the Reader/Writer is not connected correctly to your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no Embroidery Card inserted in the Reader/Writer when you select the Send To function.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message will appear if there is no USB Embroidery Stick connected to your computer when you use the Send To function.

This message will appear if there is a problem when attempting to save an embroidery on a connected USB Embroidery Stick. For example, if there is not enough room on the USB Embroidery Stick. If you are sure that you have enough space on your USB Embroidery Stick, restart your computer and try again.

This can happen if you have a similar USB storage device connected to your computer. Most USB storage devices use a generic connection method, and such devices look the same to the Send To function as the USB Embroidery Stick. Before using Send To again, check any such USB storage devices and ensure that the file called '# send.vp3' does not appear in any of their root folders.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if the top or bottom thread is broken in the Huskygram/POEM/EU embroidery machine. Rethread or thread a new bobbin, then restart.

This message appears if either the top or the hook cover is open in the Huskygram/POEM/EU embroidery machine. Close the cover, then restart.

Occasionally a Huskygram/POEM/EU machine will switch on in the wrong state and will not accept data. If so switch the Huskygram/POEM/EU off and then back on.

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue.

You should not have this error when you send designs to the USB Embroidery Stick - if it is already configured in 4D Configure.

User Account Control can also affect the running of Smart Update. See CC015.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to communicate again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SendToMachine.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SendToMachine.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Send 1 (or Send 2) to send a design to your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit the design to be sent to your embroidery machine.

The User Account Control message will appear each time you use Send 1 (or Send 2) to send a design to your embroidery machine.

This message will appear if you attempt to send an embroidery, but there is no embroidery loaded so no stitches can be sent. Load the desired embroidery and try again.

Open the 4D Configure setup utility. On the Send 1 or Send 2 tab, check that the correct option is selected for your embroidery machine, Reader/Writer or card station. For example, if your device uses a Com port, ensure the correct Com port is selected.

This message may appear if there is a communication error while sending a font. Check the cable connections and the settings in 4D Configure. Ensure the Embroidery Machine Communication module is started and try again.

This message appears if you attempt to send a font and the Embroidery Machine Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Embroidery Machine Communication button. Ensure the system tray icon shows that communication is established and try again.

This message appears if you attempt to send embroideries and the Embroidery Machine Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Embroidery Machine Communication button. Ensure the system tray icon shows that communication is established and try again.

If your computer is Windows® Vista 64-bit, you should be using the CC007.

These drivers will only work on Windows® Vista 64-bit computers. Use the steps below to find out if your computer is 32-bit or 64-bit Windows® Vista.

1. Click on the Start menu
2. Right-click on the Computer option.
3. Click the Properties option from the bottom of the list. A 'System information' screen will appear.

The 'System type:' setting will tell you whether you have a 32-bit or 64-bit version of the Windows® Vista operating system.

The 4D Device Drivers can be found by using Smart Update.

See CC007 for details on Smart Update.

If you have a 64-bit Operating System, then you need to download and install the latest 4D 64-bit Device Drivers. See SM015.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card Reader/Writer during the writing process.

The green LED on the d-Card Reader/Writer is visible only while you are Reading a d-Card or Writing a d-Card. At all other times it is not lit up, even if the d-Card Reader/Writer is connected correctly to the USB port of your computer.

This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in the USB Reader/Writer; replace with a Programmable card. It may also appear if the Programmable card is defective or if a card is pulled out of the USB Reader/Writer during the writing process.

Also ensure that you are using the correct type of programmable card with your USB Reader/Writer unit. The USB Reader/Writer can read from all programmable cards, but can only write to Programmable 512 cards.

First try another card and check the USB Reader/Writer is connected correctly. If the problems are limited to one card, erase it completely by opening 4D Reader/Writer USB, then using the Write Card function with no embroideries loaded on the screen.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts. It is recommended to run Smart Update at least once every 30 days. The 4D Embroidery System will inform you if you have not used Smart Update in the last 30 days.

This will happen if you have a module open when you click Reset All Modules in 4D Configure. Close all 4D Embroidery System modules, then start 4D Configure and click Reset All Modules again.

Reset All Modules will attempt to close all open 4D Embroidery System modules. However, if you have a design which has unsaved changes in a module, the module will display a message asking you to save changes or cancel. This message may be behind the "Please confirm that all modules except 4D Configure are now closed" message, so check the Windows® Taskbar to ensure that only 4D Configure is still running.

To use Smart Update:

1. Ensure your dongle supplied with your 4D Embroidery Software is connected to your computer.
2. Ensure you are connected to the Internet.
3. Start 4D Configure (select Start, All Programs, 4D Embroidery System, 4D Configure).
4. Click the Smart Update button.
5. Your Internet browser will start and display the first Smart Update page.
6. Click the green arrow to see the next page containing the Smart Updates you need.
   If you have already downloaded and installed all the Smart Updates you are eligible for, there will be no Smart Updates listed.
7. Click the disk icons for the desired updates and download them. Make a note of where you save the updates.
8. After you have finished downloading the updates, they must still be installed on your computer. If you did not save the updates on your Windows Desktop, use Explorer to browse to the location where you saved the updates.
9. Double-click each new update to install it.

This error message is displayed when the dongle has been removed, or if the dongle drivers need to be updated.

• Check that the dongle is firmly plugged into the USB port.
• Update your dongle drivers using the HASPUserSetup.exe program in the 'Technical\Dongle Driver' folder on your 4D Embroidery System CD/DVD.

When stitching out an embroidery from 4D Cross Stitcher you are working on a grid of squares. Unlike any other type of embroidery design, you cannot add compensation, or overlap objects to allow for pull of the fabric. If your fabric is not hooped up correctly then gaps can appear between sections, sometimes appearing that stitches are missing altogether. Use extra backing and ensure the fabric is tight in the hoop. Lowering the number of cross threads and enlarging the cross size also helps.

This message may appear if the picture is very large. If you are loading the picture, use picture editing software to reduce it size. If you are acquiring the picture from a scanner or digital camera, change the settings in the acquiring or scanning application so the picture is smaller.

This message could appear if the selected picture is not a valid picture file. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message appears if the desired cross stitch design (.krz) file is not where the module expects it to be. For example, if a design was loaded into the program from a floppy disk, then closed and the floppy disk removed. The message would appear if you tried to load the design from the recent files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have a .krz extension, yet not be a proper cross stitch design file.

This message appears if, for instance, you attempt to save the design to a CD. A CD-ROM is read only, therefore you will not be able to save the design.

This message appears when you click Remove Color in Color Configuration, if there are stitches using the selected color in the cross stitch design. Click Yes to continue, for example, to remove a color that is only used in the background.

The status bar shows the full Thread Range and Thread Number for all thread colors in both the Standard Database and MyThreads. The Thread Range and Thread Number are used to uniquely identify each thread color.

The names of colors are provided for information only and may not always be visible on the status bar. All color information can be seen in Color Configuration.

Only the first color in a variegated thread is shown in a cross stitch design. To see the effect of a variegated thread, use 3D Create Stitches.

If the grid color is similar to the color of backstitch, then the backstitch may blend with the grid at certain zoom levels so that it is hard to see. Turn off the grid temporarily to see where you have placed your backstitch. Backstitch may also be easier to see in Block mode.

The background picture and grid are not shown at the smallest zoom level. In 3D, the fabric is also not shown at the smallest zoom level. When the Cross Stitch Design Wizard closes, the screen automatically zooms to fit the design size chosen in the wizard. If the design size was large, then the smallest zoom level is used. As there are no stitches, the screen appears to be blank because the picture, fabric and grid are not shown. Zoom in to see the picture, fabric and grid.

The background picture and grid are not shown at the smallest zoom level. In 3D, the fabric is also not shown at the smallest zoom level. When Zoom To Fit is used, the smallest zoom level may be used if the design is large. Zoom in to see the picture, fabric and grid.

The manufacturer of a TWAIN device must provide a Source Manager and a TWAIN Data source for your device to work with 4D Cross Stitcher. These will normally be installed when you install the software and drivers provided with the device. If you have installed a device and it is not shown in the list then it may not be TWAIN compliant. Refer to the device documentation and manufacturer for assistance.

To drag and drop cross stitch designs onto the work area, start 4D Organizer. Then follow the instructions under Drag and Drop.

Flood Fill is not affected by areas of color in a background picture. An empty area of the design can be flood filled until it meets existing crosses and backstitch. A connected area of the same colored crosses can be flood filled until it meets an empty area, backstitch or crosses in a different color. To clearly see the areas that will be flood filled, turn off the background picture.

In some cases, the fill will not go through narrow areas. If the fill could not continuously connect a fill of full crosses through a narrow gap, the gap will act as a barrier to flood fill.

When a pattern is used to fill an area, freehand backstitch in the pattern will only be placed when both end points lie within the fill area. Long sections of freehand backstitch are less likely to have both ends in the fill area and may not give the desired result. If you wish to use freehand backstitch in a pattern, try to use short sections where possible.

The selection area is extended by Rotate 90 so that you can clearly see where the selection will be placed by each click of the Rotate 90 icon. The stitches in the selection area are not changed.

Each time you click with Erase, this is recorded as an action you can Undo. If you click in blank space, or you miss the item you are trying to Erase, the action is still recorded for Undo. Hence, when you Undo, the Erase action is undone, even though it seemed to have no effect on the design.

The progress bar only appears when it takes a long time to create the embroidery that is displayed by 3D Create Stitches. The amount of time taken depends on the power of your computer. It appears so that you can see that your computer is creating the stitches. All stitches are created, regardless of how far the progress bar progresses.

This may happen if you have French knots on the edges of your design. French knots are drawn by placing their center point on any point that snaps to half grid spacing. Therefore, if they are placed along the edges of the design, half the French knot will be outside the grid. If French knots are placed on all edges of the grid, the resulting embroidery will be larger than the design by the size of a French knot.

French knots are only scaled in comparison to the full cross size when the Cross Size in Preferences is set between 2mm and 4mm. The French knots will not be any smaller or larger than they are at these limits.

Check the Stitches tab in Preference to ensure you do not have a large number of strands for crosses and/or backstitch in the design. Increasing the number of strands will increase the number of stitches.

Check the Stitches tab in Preference to ensure you do not have a large number of strands for crosses and/or backstitch in the design. Increasing the number of strands will increase the density of stitches.

Standard Backstitch and Freehand Backstitch are drawn on two separate layers in 4D Cross Stitcher, but they are stitched out together if they are the same color. In addition to this, Freehand Backstitch can be placed in multiple layers over the same line, as long as the end points of each line are different.

This is used, for example, to place different colors of Freehand Backstitch on top of each other to secure the edges of lace. Each layer will stitch out separately according to the color order in the design, but the same thread color is used in the stitch-out to give a single color to the lace effect.

The Save Char button is not available if there are more than three colors in the palette. Use Remove Unused Colors in Color Configuration to reduce the palette to the colors used to design the font.

Use Configure Fixed Font on the File menu to check that you have set the Line Height and Baseline values correctly. The Line Height should be the height of the 'A', plus space above for accents on uppercase characters, plus space below for descenders, plus at least one more grid square below for space between multiple lines of text. The Baseline should be the amount of grid squares that is allowed for descenders. If the Baseline is set to the same or greater than the Line Height, this may also cause nothing to appear when the font is used.

This will only happen if you have used Hide Colors to hide some of the colors or stitches in a design you were working on previously. The Hide Colors options are not reset automatically until you restart 4D Cross Stitcher. Click the Hide Colors icon, then click Reset.

The cross stitch embroidery created from a cross stitch design will print at actual size. Click 3D Create Stitches, then click Print.

It has been found that when you set a very large hoop size using the Enter Hoop Size option; that most of the icons will be grayed out.

The exact size that the icons will become grayed-out is dependant on a number of factors - the most important being your screen resolution.

The issue can be resolved by choosing a higher screen resolution:

Windows XP

Close down 4D Cross Stitcher
1. Right click on an empty area of your Desktop.
2. Click on the Properties option. The Display Properties box will appear.
3. Click on the Settings tab - near the top right of the box.
4. Using pen and paper, make a note of the Screen Resolution and 'Color quality' settings - in case you need to revert back to them in the future.
5. Drag the Screen Resolution slider bar to the right - see Common Screen Resolutions below
6. Click Yes to accept the changes
7. Open 4D Cross Stitcher.
8. Manually enter the large Hoop Size again.
9. Repeat steps 1 - 9 until you have entered the large Hoop Size and the icons are not grayed-out.

Windows Vista

Close down 4D Cross Stitcher
1. Right click on an empty area of your Desktop.
2. Click on the Personalize option. The 'Personalization' window will appear.
3. Click on Display Settings.
4. Using pen and paper, make a note of the Resolution and Colors settings - in case you need to revert back to them in the future.
5. Drag the Resolution: slider to the right - see Common Screen Resolutions below
6. Click Yes to accept the changes
7. Open 4D Cross Stitcher.
8. Manually enter the large Hoop Size again.
9. Repeat steps 1 - 9 until you have entered the large Hoop Size and the icons are not grayed-out.

Common Screen Resolutions:

Standard screens

1024 x 768
• 1152 x 864
• 1280 x 1024

Widescreen resolutions:

• 1280 x 800
• 1366 x 768
• 1440 x 900
• 1440 x 960
• 1600 x 1024

As an additional step, Widescreen users may want to consult the documentation for their Widescreen monitor or laptops to see the manufacturer's own screen resolution suggestions

This message appears if you attempt to click OK in the Color Selection dialog box when MyThreads is selected as the thread range and MyThreads is empty.

To prevent this message appearing again, use Thread Manager in 4D Configure to add at least one thread to MyThreads.

This message appears if an embroidery you are trying to Save is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you click Save. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again.

An embroidery that is exactly the same height or width as a hoop is still too large to be stitched out in the hoop. For example, it is possible to stitch out an embroidery that is 99.5mm x 99.5mm in a 100mm x 100mm hoop, but an embroidery that is 100mm x 99.5mm is too large.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Use 4D Configure to change the grid color. Follow the instructions in 4D Configure and select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid Color button.

Use Preferences to change the grid spacing.

Use 4D Configure to change the background color. Follow the instructions in 4D Configure and select the RGB values 200, 232, 247 in the Colors dialog box.

Use 4D Configure to alter the background color for the work area. 4D Configure may also be used to change the texture for modules that use texture.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any 4D Embroidery System modules that are open.
2. Click 4D Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other 4D Embroidery System modules have closed, apart from 4D Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

Use the Import Threads From Embroidery function to add other users’ thread definitions to your MyThreads database.

1. Start 4D Configure, then click Thread Manager.
2. Select Import Threads from Embroidery in the File Menu and an Open dialog box will appear.
3. Select the desired .vp3 embroidery file.
4. Click Open and any custom thread definitions that do not appear in your MyThreads will be added to the end of your MyThreads list.

To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

Click the 4D Configure icon to start 4D Configure. This will allow you to adjust the Send 1 and Send 2 options for your embroidery machine.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the 4D Embroidery System, close down your computer and restart. If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in 4D Configure. Otherwise, you either need a new version of the thread database, or a repair install of your 4D Embroidery System software. To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

If the error still appears, then repair the installation. First, delete the files named 'MySettings.mdb' and 'ThreadDatabase.mdb' from C:\4DEmbroidery\System.

This assumes you have installed your 4D Embroidery System software in the default location of C:\4DEmbroidery. If either file is not present then this is the reason for the error. The file names may simply be shown as 'MySettings' and 'ThreadDatabase'.

Put your 4D Embroidery System software DVD/CD in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges, custom Quick Color Themes, MyMachines, MyHoops and custom hoops to their installation states. Check Smart Update in 4D Configure after repairing the installation.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

This may happen if you are trying to view wmf (Windows Meta File) pictures as thumbnails in Windows® Vista. Windows® Vista does not provide thumbnail views of wmf pictures.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

To search within the FAQs for information on an error message, copy the text, or number, of the error message into the search field, checking that you have used the correct spelling.

Note the following:

• Sometimes a short query works better (use the one or two most distinctive words).
• Try using the error text and the number in separate searches.

Some information is provided with the software:

• A printed User's Guide is included with most products. It contains QuickStart exercises to introduce you to the software.
• The Help file also includes the QuickStart exercises.
• A larger Reference Guide, containing 'How to use' exercises is present on the product CD or DVD in PDF format.

Further learning materials can be found in the 4D Embroidery Learning Center. On your computer go to Start, All Programs, 4D Embroidery System, then choose Learning Center.

• Tutorials are interactive training exercises that give you a step-by-step demonstration of the QuickStart Exercises for many of the 4D Embroidery System modules.
• Video Demonstrations show how to use the software, and the samples produced.
• Inspiration Guides show how to use selected software features (you can download related sample files).

The best way to search for information in the FAQs is to use a short query, checking that you have used the correct spelling.

Note the following:

• A query using one or two distinctive words often works best.
• Two separate searches may work better than one for a complex issue.

For example, instead of "How do I send a design to my embroidery machine?" use "send design".

To try to determine the cause of any odd difficulties with the 4D Embroidery System, the best method is to reboot the computer in safe mode. If the problem is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyze the cause and reconfigure your computer if necessary.

To start Windows in Safe Mode

1. Close all programs.
2. Use the shortcut Alt + F4 (hold down the Alt key, then press F4 once) and the Shut Down Windows dialog box will appear.
3. In the drop-down list, select Restart. Click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.

When you hold down the F8 key, your computer may beep rapidly and report keyboard errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until you have the Startup Menu on your screen.

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia website and download and install the latest version of the Flash Player.

Free upgrades are not supplied with printed manuals. However, the reference manuals are supplied as PDF documents that you can view on screen or print. They are in the 'Reference Guides' area of the installation (usually C:\4DEmbroidery\Guides\Reference\MainModules\).

Alternatively, consult the Help system in each program for information on how to use the program features.

Database drivers are normally found installed on most computers - they are commonly installed as part of the installation of Microsoft® Office or as an upgrade of key components of the operating system.

Key components of the 4D Embroidery System need to be able to use these drivers. Therefore, any difficulties in using these drivers may affect the functionality of certain features of the 4D Embroidery System. Examples include changing a thread color in any module and/or Motif Fill/Line properties in 4D Design Creator.

If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix described below. Otherwise, install the drivers manually as follows:

Installation of the Database files

1. Insert your 4D Embroidery System software DVD/CD.
2. Close the menu screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder - where D:\ is the name of your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This should take a few moments for the files to be installed.
8. After the installation is complete, reboot your computer and continue to use your 4D Embroidery System.
9. If you are still having difficulties, use the Database Driver Fix that follows.

Database Driver Fix

1. Insert your 4D Embroidery System software DVD/CD.
2. Close the menu screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder - where D:\ is the name of your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A window will appear briefly on the screen.
6. Continue to use your 4D Embroidery System.

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia website and download and install the latest version of the Flash Player.

Due to the individual offers/discounts offered by our dealers, we cannot give you an exact price.

Please contact your local dealer for prices, as well as advice on the software choices that would best suit your needs.

You are permitted to install your software onto a secondary computer – i.e. to install it onto your Desktop computer and your laptop computer.

You only have one dongle per software package; so you are limited to using the software on one computer at a time.

The 4D Embroidery System software is created to run on a Windows environment.

It may be possible to run the 4D Embroidery System on a Mac that is running Virtualization Tools like Boot Camp or Parallels to simulate a Windows environment, however installation on these environments is not supported.

The web link (URL) in the email may have been cut in half by your email program, or the space characters may have been corrupted.

Broken Line

Copy and paste the URL into Notepad, and delete any line breaks with the Backspace or Delete key.

It is easier to do this if Word Wrap (in the Format menu) is switched off.

Copy and paste the edited URL back into your browser.

Corrupted Spaces

Copy and paste the URL into Notepad, and replace any occurrence of '%20' with a space character.

Copy and paste the edited URL back into your browser.

Note: '%20' in a URL is not always a corrupted space character, but this can often work.

If you had previously had the 3D Embroidery System installed on the same computer, then it is likely that you had the drivers that came with the 3D software installed as well.

The 4D Embroidery System software communication requires that you have the 4D drivers installed for your machine/USB device.

The steps below will remove the 3D drivers from your computer and allow you to install the 4D drivers.

Unplug all VSM communication devices/machines from your computer.
1. Insert your 4D Embroidery Software CD into your computer.
2. Click on the Install Drivers for Windows Vista / XP from the Menu screen.
3. Follow the on-screen installation instructions.
4. Reboot your computer if prompted.
5. Continue to follow the on-screen installation instructions that appear after you have rebooted..
6. The drivers should start installing; follow the on-screen instructions as they appear.

If you are still unable to communicate with your Embroidery Machine; then please use the CC007.

To download and install device drivers for a 64-bit operating system, see SM015.

If you communicate with your embroidery machine using the Embroidery Machine Communication icon; then a number of factors may affect your ability to communicate.

Use the Embroidery Machine Communication Wizard for further instructions on resolving those issues.

This message will appear when trying to start a module if the 4D Embroidery System cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer.

This message will appear if the dongle driver is not accessible, has been removed or has not been installed correctly.

First, ensure you are logged onto your computer with full administrator rights and attempt to use the desired 4D Embroidery System module. If the error message no longer appears, then the user name you originally tried to use is too restricted to use the 4D Embroidery System.

Otherwise, use the dongle driver installation utility in the \Technical\Dongle Driver folder of your 4D Embroidery System CD/DVD. Ensure you are logged onto your computer with full administrator rights before using the dongle driver installation utility.

When you have installed and registered certain 4D Embroidery System modules, such as 4D Design Enhancer, 4D Sketch Option 2 and 4D Cross Stitcher, you must activate the dongle. You will be allowed to run the software up to 10 times before the dongle must be activated. If you attempt to run the modules after this, this message will appear.

Activate Online

You may activate the dongle online any time after your software has been registered.

1. Ensure your dongle is attached to a USB port of your computer.
2. Close any 4D Embroidery System modules that may be open.
3. Open 4D Configure.
4. Click Activate Dongle and choose the online option. You will be prompted to open your Internet connection if it is not already open.
5. The dongle will be automatically activated and a confirmation message will appear.

Activate Offline

After installing and registering your software, you must send off the printed registration form and allow enough time for it to be received and processed. Then select the Activate Dongle button in 4D Configure.

1. Ensure your dongle is attached to a USB port of your computer.
2. Close any 4D Embroidery System modules that may be open.
3. Open 4D Configure.
4. Click Activate Dongle and choose the offline option.
5. A window will appear with the number of your dongle and a box for you to enter the Activation Code.
6. Contact Software Support or your local VSM Group sales company listed in your printed registration form to obtain the Activation Code.
7. Enter the Activation Code and click OK.
8. The dongle will be automatically activated and a confirmation message will appear.

The Embroidery System 8.1 and later uses new features that are only found in the HASP SRM driver. The Hasp License Manager Service (C:\Windows\System32\hasplms.exe) components of these drivers is needed to both update your dongle to use the features of the HASP SRM drivers and allow the software to open.

Some security software (specifically the firewall component) may try to block the hasplms.exe file from fully accessing the dongle components of your computer. This may cause your dongle to flash.

During the 4D Embroidery System 8.1 install, most security software will give you the option to 'Allow' or 'Deny' the hasplms.exe file the access that it needs; at this time you should click 'Allow'.

After re-configuring the Anti-Virus / Firewall software:

• When updating to 4D Embroidery Software 8.1 re-run the update and then run the 4D Embroidery System
• When installing 4D Embroidery Software 8.1 browse to the Technical\Dongle Driver on the DVD and run the HaspUserSetup.exe followed by the FirmwareUpdate.exe and then run the 4D Embroidery System

Norton Internet Security 2008

1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

McAfee SecurityCenter

1. Open the McAfee SecurityCenter
2. Click on the Advanced Menu option at the bottom left of the screen.
3. Click on the Configure button on the left of the screen.
4. Click on the Internet & Network option.
5. Click on the Advanced... button. The Firewall window will open.
6. Click on Program Permissions option.
7. Select the Aladdin HASP License Manager Service entry.
8. Click the Grant Full Access option from the Action section in the bottom right of the screen.

ZoneAlarm

1. Open ZoneAlarm.
2. Click on the Program Control menu on the left of the screen.
3. Click on the Programs tab on the top right of the screen.
4. Right click on all the question marks (?) symbols for the Aladdin HASP License Manager entry; select Allow from the context menu.

Panda Internet Security 2007

1. Open Panda
2. Within the Security protection section; click on the Settings... button. Another dialog box will open.
3. Click on the Firewall button on the left of the screen.
4. In the "Programs with access to the network" section; click on the Settings... button.
5. Select the Aladdin HASP License Manager Service.
6. Click on the Communication drop-down list
7. Select "Inbound and Outbound" from the list.
8. Click Close.
9. Click OK
10. Restart your computer.

McAfee 2005/2006

1. Right-click the McAfee icon in the system tray.
2. Left-click the Personal Firewall. This will open the Security Window.
3. Click Internet Applications from the left column.
4. Find hasplms.exe/HASP License Manager Service under Application Name. Highlight by clicking on hasplms.exe/HASP License Manager Service
5. In the lower right hand corner, click "Allow Full Access".
6. Exit this window.

Norton 2005/2006

1. Open Norton Internet Security. The Norton Internet Security windows will open.
2. Click the Status & Settings option if you are not already on that screen.
3. Click the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
4. Click the Configure button. A new Norton Internet Security window will open.
5. Click the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see hasplms.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click the OK button. This will close the 2nd Norton Internet Security windows.
10. Close the first Norton Internet Security window.

This error is given when Anti-Virus / Firewall software is preventing the Aladdin HASP (dongle) software communicating with the dongle. This may cause the dongle to flash.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

This error is given when attempting to update the Aladdin HASP (dongle) firmware to the version required by 4D Embroidery System 8.1 or later.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

After re-configuring the Anti-Virus / Firewall software :-

When updating to 4D Embroidery Software 8.1 re-run the 8.1 Update and then run the 4D Embroidery System

When installing 4D Embroidery Software 8.1 CD/DVD, browse to the Technical\Dongle Driver on the CD/ DVD, run the FirmwareUpdate.exe (click the Apply update button) and then run the 4D Embroidery System

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.

Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.

Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

The pen must be close to the drawing surface of the drawing tablet, but not touching, when you press the right-click button on the pen. If the mouse pointer is moving as you move the pen, then you are close enough to the tablet to use the right-click button.

The information provided with the drawing tablet indicates that is recommended to have the tip of the pen within 5mm of the drawing surface when using the button on the pen.

Also, the mouse pointer must be over the work area (drawing area) on the 4D screen when you right-click to cancel a function or see a popup menu.

If the right-click button on the pen still has no effect, it is likely that the button has been re-assigned to a different function in the tablet setup utility. Start the tablet setup utility and ensure the button is assigned to the right-click function.

The CD provided with the 4D Inspira Drawing Kit contains a tutorial about the graphics tablet. To start the tutorial:

1. Insert the CD into your computer. The menu of options on the CD should appear. (If it does not, browse to the CD and double-click the 'Menu.exe' file.)
2. Click the 'Install Tablet or Run Tutorials' option.
3. Click the 'Tutorial' option and the tutorial will start.

If desired, for additional information, also select the 'User's Manual' option on this menu.

The installation program will by default put the embroidery system onto drive C:.

The drive letter that the embroidery system will install to is shown during the install and can be changed by the user.

The drive or partition that the embroidery system is installed to will make no difference to its operation.

Your icon association is set up during installation. You will have to re-install.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error will appear if you do not have any 4D Embroidery Software programs installed; and you try to install the 4D Embroidery System 8.1 Program Update.

You will only need to install the 4D Embroidery System 8.1 Program Update after installing any version 8.0 of 4D Embroidery Software.

In the event that you have already installed your software; the Product License Code can be retrieved by using the 4D Product License Code Extractor utility in the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.

1. Open Windows Explorer.
2. Browse to the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.
3. Follow the instructions in the 4D License Code Extractor.rtf file.

If you have lost your Product License Code sheet AND you do not have access to the computer that the software was installed on; you should contact Software Support, who will be able to retrieve your Product License Code from your record in the VSM Software Product Registration Database.

Please note that Software Support will only be able to retrieve this information if you had previously registered your software.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card. Wait until the first module has finished writing and then try again.

This message appears if there is no disk inserted in the floppy disk drive of your computer when you select the Send To function.

This message appears if the disk inserted in the floppy disk drive of your computer when you select the Send To function is write-protected.

This message appears if a 720K floppy disk is inserted in the floppy disk drive of your computer when you select the Send To function. Replace with a 1.44MB disk.

This message appears if the d-Card Reader/Writer is not connected correctly to a USB port of your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you select the Send To function.

This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the d-Card Reader/ Writer when you select Send To; replace with a Personal d-Card.

This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a program that can update your Husqvarna Viking Designer II sewing machine software. If you do not wish to update at this time, click OK to continue the Send To procedure. The update program will be erased when the embroideries are written to the d-Card.

This message appears if the Reader/Writer is not connected correctly to your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no Embroidery Card inserted in the Reader/Writer when you select the Send To function.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if the Husqvarna Viking Designer SE is not connected correctly to a USB port of your computer when you select the Send To function. The error message will appear after trying to connect for 2 seconds. Plug in or turn on the embroidery machine, then click OK.

This message will appear if you attempt to send a font when another 4D Embroidery System module is already part way through sending to the same machine. Wait until the first module has finished writing and then try again.

This message may appear if there is a communication error while sending a font. Check the cable connections and the settings in 4D Configure. Ensure the Designer SE Communication module is started and try again.

This message appears if you attempt to send a font and the Designer SE Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Designer SE Communication button. Ensure the system tray icon shows that communication is established and try again.

This message will appear if there is no USB Embroidery Stick connected to your computer when you use the Send To function.

This message will appear if there is a problem when attempting to save an embroidery on a connected USB Embroidery Stick. For example, if there is not enough room on the USB Embroidery Stick. If you are sure that you have enough space on your USB Embroidery Stick, restart your computer and try again.

This message appears if the embroidery you are trying to send is larger than the dimensions that will fit in the optional Mega Hoop (150x360mm).

This message will appear if more than one USB Embroidery Stick is detected. You must disconnect one of the USB Embroidery Sticks to continue.

This message will appear if do not have a Designer I USB Embroidery Stick attached to your computer. For example, perhaps you have attached a Designer SE USB Embroidery Stick. Either attach a Designer I USB Embroidery Stick to your computer, or attach an unformatted USB stick and prepare it with Format USB Embroidery Stick in 4D Disk Manager USB.

This message will appear if you attempt to send an embroidery with a very large stitch count, such that it is too large to fit on one disk. Use 4D Design Aligner to split the embroidery and stitch it out in sections.

These are the most likely situations in which this message will appear:

• The USB storage device is write protected. Correct this by removing the write protection or using a different USB storage device.
• There was an interruption while formatting, such as disconnecting the USB storage device. Correct this by ensuring the USB storage device is properly connected and use Format USB Embroidery Stick in 4D Disk Manager USB again.

This can happen if you have a similar USB storage device connected to your computer. Most USB storage devices use a generic connection method, and such devices look the same to the Send To function as the USB Embroidery Stick. Before using Send To again, check any such USB storage devices and ensure that the file called '# send.vp3' does not appear in any of their root folders.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if either the top or the hook cover is open in the Huskygram/POEM/EU embroidery machine. Close the cover, then restart.

Occasionally a Huskygram/POEM/EU machine will switch on in the wrong state and will not accept data. If so switch the Huskygram/POEM/EU off and then back on.

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue.

You should not have this error when you send designs to the USB Embroidery Stick - if it is already configured in 4D Configure.

User Account Control can also affect the running of Smart Update. See CC015.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to communicate again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SendToMachine.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SendToMachine.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Send 1 (or Send 2) to send a design to your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit the design to be sent to your embroidery machine.

The User Account Control message will appear each time you use Send 1 (or Send 2) to send a design to your embroidery machine.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card or machine. Wait until the first module has finished writing and then try again.

This message will appear if any part of the Send To system is missing or corrupt. Shut down your computer. Then start it and try again. If the message appears again, you may need to reinstall the 4D Embroidery System.

Open the 4D Configure setup utility. On the Send 1 or Send 2 tab, check that the correct option is selected for your embroidery machine, Reader/Writer or card station. For example, if your device uses a Com port, ensure the correct Com port is selected.

This message appears if the embroidery machine is not connected correctly to a USB port of your computer when you select the Send To function. The error message will appear after trying to connect for 2 seconds. Plug in or turn on the embroidery machine, then click OK.

This message may appear if there is a communication error while sending a font. Check the cable connections and the settings in 4D Configure. Ensure the Embroidery Machine Communication module is started and try again.

This message appears if you attempt to send a font and the Embroidery Machine Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Embroidery Machine Communication button. Ensure the system tray icon shows that communication is established and try again.

This message appears if you attempt to send embroideries and the Embroidery Machine Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Embroidery Machine Communication button. Ensure the system tray icon shows that communication is established and try again.

If your computer is Windows® Vista 64-bit, you should be using the CC007.

These drivers will only work on Windows® Vista 64-bit computers. Use the steps below to find out if your computer is 32-bit or 64-bit Windows® Vista.

1. Click on the Start menu
2. Right-click on the Computer option.
3. Click the Properties option from the bottom of the list. A 'System information' screen will appear.

The 'System type:' setting will tell you whether you have a 32-bit or 64-bit version of the Windows® Vista operating system.

The 4D Device Drivers can be found by using Smart Update.

See CC007 for details on Smart Update.

If you have a 64-bit Operating System, then you need to download and install the latest 4D 64-bit Device Drivers. See SM015.

This message will appear if the software in your embroidery machine does not support direct transfer from 4D Embroidery System modules. The latest embroidery machine software is available on the Internet from the Pfaff web site. If you do not have an Internet connection, your dealer will be able to update your embroidery machine.

This message appears if you attempt to send an embroidery without being connected to a Pfaff creative 2170/2144/2140. The error message will appear after trying to connect for 2 seconds. Plug in or turn on the Pfaff creative 2170/2144/2140 embroidery machine, then click OK.

This message appears if there is no room in the Machine Memory to transfer the embroidery you have selected. Delete some embroideries, then try again.

This message will appear if you are already connected to your embroidery machine with the 4D File Assistant accessory. Close 4D File Assistant to make the connection available to other 4D Embroidery System modules.

This message appears if you attempt to send an embroidery without being connected to a Pfaff creative smart card station. Plug in or turn on the Pfaff creative smart card station, then try again.

This message appears if you attempt to send an embroidery to the Pfaff creative smart card station and there is no card of the correct type in the smart card station. If you are sending an embroidery for a 2170/2144/2140 embroidery machine, insert a creative personal card. If you are sending an embroidery for a 2134/2124 embroidery machine, insert a creative personal smart card.

This message appears if you attempt to send an embroidery to a creative card in the creative smart card station that has pre-programmed embroideries, and is set as read-only. Replace the card with a personal card and try again.

Open the 4D Configure setup utility. On the Send 1 or Send 2 tab, check that the Com port (serial port) is set correctly for transfer to your creative 2170/2144/2140 machine.

Check your 2170/2144/2140 machine User's Guide for information on how to adjust for different hoop sizes.

If you are having repeated but intermittent errors between your computer and the Pfaff creative 2170/2144/2140, it is possible that there is electrical interference between them. Use the following procedure to clear the connection:

1. Ensure the 4D File Assistant accessory is closed.
2. Switch off your creative 2170/2144/2140.
3. Eject the creative Card from the second slot.
4. Eject the PC Card from the creative 2170/2144/2140 and unplug the other end of the cable from your computer.
5. Wait 30 seconds.
6. Connect the cable to your computer and plug the PC Card back into the creative 2170/2144/2140.
7. If required, plug the desired creative Card into the second slot.
8. Switch on your creative 2170/2144/2140.
9. Try to send an embroidery.

This message will appear if the embroidery you are attempting to send is more than 140mm wide, but would fit if it was rotated; that is it is between 140mm and 225mm wide, and less than 140mm high. Click Yes to continue. If you click No, the embroidery will not be sent.

This message appears if an embroidery is larger than 225mm x 140mm, or if an embroidery is not centered so that its start point will place part of it outside a design area of 225mm x 140mm. Click OK. If the embroidery is 225mm x 140mm or smaller, center the embroidery, then transfer it again. If the embroidery is larger than 225mm x 140mm, use an appropriate 4D Embroidery System module to scale or resize it to fit, or use 4D Design Aligner to split it for stitching in the Grand Hoop.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if the d-Card Reader/Writer is not connected correctly to a USB port of your computer when you select the Read d-Card or Write d-Card function. Refer to the hardware installation guide for more details.

Check that the d-Card Reader/Writer is securely plugged into the USB port of the computer or hub. Check the cable is plugged in correctly, as shown in the hardware installation guide.

If you still have a problem then plug the d-Card Reader/Writer directly into your computer's USB port. If it is now OK, then the problem may be a damaged or poor quality device or cable

If you have a problem installing a USB d-Card Reader/Writer ensure that your BIOS is configured to allow support of Legacy USB devices.

This message will appear if the embroidery you are attempting to load is more than 150mm wide, but would fit in a Designer II hoop if it was rotated; that is it is between 150mm and 360mm wide, and less than 150mm high. Click Yes to continue.

This message appears if the embroidery you are trying to load onto the screen is larger than the dimensions that will fit in the optional Mega Hoop (150x360mm).

If there would be more than 35 embroideries on the screen after loading the desired embroideries, this message appears. Delete those you do not need and load again.

This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you select the Read or Write d-Card function.

This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card Reader/Writer during the writing process.

This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the d-Card Reader/Writer when you select Write d-Card; replace with a Personal d-Card.

This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a program that can update your Husqvarna Viking Designer II sewing machine software. If you do not wish to update at this time, click OK to continue the Read or Write d-Card procedure. When using Write d-Card, the update program will be erased when the embroideries are written to the d-Card.

This message appears if there are no embroideries loaded on the screen when you select Write d-Card.

If there are more embroideries on the screen than will fit on a d-Card, this message appears when you select the Write Card function. The number of embroideries that can fit in sequence from the top left of the screen is listed. Delete embroideries as required, but unless these are chosen from the bottom right of the screen, the number can only be a guideline. This is because it is an approximation related to the type of stitches in each embroidery file.

This message appears if the d-Card from which you are trying to load embroideries is another type of d-card, for example a Stitch d-Card.

This message may appear if a d-Card has been pulled out of the computer during the writing process. Try writing to the d-Card, then use the Read d-Card feature again.

Certain Main toolbar icons (Save As, Multi-Save and Real Size) and all Edit toolbar icons except for Preferences are only highlighted once an embroidery file is shown on the screen. The menu icons (Second Menu, Third Menu and so on) in the Card toolbar are only highlighted if the Read Card feature has been used to read in an Embroidery d-Card with more than 35 embroideries.

The Print Preview function always starts at Menu 1. Click Next Page or the Page Down key to see subsequent menus. Select the design menu number for the embroideries you wish to print.

The green LED on the d-Card Reader/Writer is visible only while you are Reading a d-Card or Writing a d-Card. At all other times it is not lit up, even if the d-Card Reader/Writer is connected correctly to the USB port of your computer.

The d-Card Reader/Writer is designed to be compatible with the optional Mega Hoop. It will open, view and save designs up to 150mm x 360mm in size. If the embroidery is more than 150mm wide, but would fit in the Mega Hoop if it was rotated, that is it is between 150mm and 360mm wide, and less than 150mm high the following message will appear: "The design can only be saved and stitched out if it is rotated 90 degrees. Is that OK?" Click Yes to continue.

If you have the grid set to eight embroideries when you write the d-Card, then there will be eight touch-sensitive areas on the card when you insert it in the machine. If you print a label for the d-Card the positions will correspond to where the pictures are. If you prefer not to print a label, ensure that the grid size is set to 30 embroideries in Settings Preferences to correspond to the 30 numbered positions on the Personal d-Card.

4D d-Card Reader/Writer is in the QuickLink Accessories. To see the QuickLink Accessories either:

• Click the QuickLink menu, then move the mouse pointer down to Accessories.
  or
• Click the down-arrow next to Accessories on the QuickLink toolbar.

In either case, click 4D d-Card Reader/Writer to start it.

If 4D d-Card Reader/Writer does not appear in the QuickLink Accessories, use Machine Manager in 4D Configure to add the Designer II /Platinum Series/Quilt Designer II to MyMachines.

There can be up to 35 embroideries on a d-Card, but there are only 30 numbered squares on a Personal d-Card. When the d-Card Reader/Writer screen shows a grid size of 35, five extra positions above and below the function buttons on the card are used, as shown here:

If you have more than 30 embroideries on a d-Card, it is recommended to print a label for the d-Card so you can find the correct number for each embroidery.

If you remove some embroideries from the card, use Preferences to change back to 30 or less positions on the screen. The five extra positions will no longer be used.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts. It is recommended to run Smart Update at least once every 30 days. The 4D Embroidery System will inform you if you have not used Smart Update in the last 30 days.

This will happen if you have a module open when you click Reset All Modules in 4D Configure. Close all 4D Embroidery System modules, then start 4D Configure and click Reset All Modules again.

Reset All Modules will attempt to close all open 4D Embroidery System modules. However, if you have a design which has unsaved changes in a module, the module will display a message asking you to save changes or cancel. This message may be behind the "Please confirm that all modules except 4D Configure are now closed" message, so check the Windows® Taskbar to ensure that only 4D Configure is still running.

To use Smart Update:

1. Ensure your dongle supplied with your 4D Embroidery Software is connected to your computer.
2. Ensure you are connected to the Internet.
3. Start 4D Configure (select Start, All Programs, 4D Embroidery System, 4D Configure).
4. Click the Smart Update button.
5. Your Internet browser will start and display the first Smart Update page.
6. Click the green arrow to see the next page containing the Smart Updates you need.
   If you have already downloaded and installed all the Smart Updates you are eligible for, there will be no Smart Updates listed.
7. Click the disk icons for the desired updates and download them. Make a note of where you save the updates.
8. After you have finished downloading the updates, they must still be installed on your computer. If you did not save the updates on your Windows Desktop, use Explorer to browse to the location where you saved the updates.
9. Double-click each new update to install it.

To drag and drop embroideries onto the work area, start 4D Organizer. (Alternatively, if you do not have 4D Organizer, right-click the Windows® Start button, then Explore to start Windows® Explorer.)

Then follow the instructions in the online help under Drag and Drop.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size this message would appear.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded into the module from a floppy disk, then closed and the floppy disk removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

The module cannot save the file. Ensure that the disk where you are trying to save the embroidery is not write-protected, then try again.

For instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

Use 4D Configure to change the background color. Follow the instructions in 4D Configure and select the RGB values 200, 232, 247 in the Colors dialog box.

Use 4D Configure to alter the background color for the work area. 4D Configure may also be used to change the texture for modules that use texture.

Use 4D Configure to alter the background color for the work area and Real Size. 4D Configure may also be used to turn the texture on or off.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any 4D Embroidery System modules that are open.
2. Click 4D Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other 4D Embroidery System modules have closed, apart from 4D Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

To search within the FAQs for information on an error message, copy the text, or number, of the error message into the search field, checking that you have used the correct spelling.

Note the following:

• Sometimes a short query works better (use the one or two most distinctive words).
• Try using the error text and the number in separate searches.

Some information is provided with the software:

• A printed User's Guide is included with most products. It contains QuickStart exercises to introduce you to the software.
• The Help file also includes the QuickStart exercises.
• A larger Reference Guide, containing 'How to use' exercises is present on the product CD or DVD in PDF format.

Further learning materials can be found in the 4D Embroidery Learning Center. On your computer go to Start, All Programs, 4D Embroidery System, then choose Learning Center.

• Tutorials are interactive training exercises that give you a step-by-step demonstration of the QuickStart Exercises for many of the 4D Embroidery System modules.
• Video Demonstrations show how to use the software, and the samples produced.
• Inspiration Guides show how to use selected software features (you can download related sample files).

The best way to search for information in the FAQs is to use a short query, checking that you have used the correct spelling.

Note the following:

• A query using one or two distinctive words often works best.
• Two separate searches may work better than one for a complex issue.

For example, instead of "How do I send a design to my embroidery machine?" use "send design".

To try to determine the cause of any odd difficulties with the 4D Embroidery System, the best method is to reboot the computer in safe mode. If the problem is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyze the cause and reconfigure your computer if necessary.

To start Windows in Safe Mode

1. Close all programs.
2. Use the shortcut Alt + F4 (hold down the Alt key, then press F4 once) and the Shut Down Windows dialog box will appear.
3. In the drop-down list, select Restart. Click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.

When you hold down the F8 key, your computer may beep rapidly and report keyboard errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until you have the Startup Menu on your screen.

Free upgrades are not supplied with printed manuals. However, the reference manuals are supplied as PDF documents that you can view on screen or print. They are in the 'Reference Guides' area of the installation (usually C:\4DEmbroidery\Guides\Reference\MainModules\).

Alternatively, consult the Help system in each program for information on how to use the program features.

Due to the individual offers/discounts offered by our dealers, we cannot give you an exact price.

Please contact your local dealer for prices, as well as advice on the software choices that would best suit your needs.

You are permitted to install your software onto a secondary computer – i.e. to install it onto your Desktop computer and your laptop computer.

You only have one dongle per software package; so you are limited to using the software on one computer at a time.

The 4D Embroidery System software is created to run on a Windows environment.

It may be possible to run the 4D Embroidery System on a Mac that is running Virtualization Tools like Boot Camp or Parallels to simulate a Windows environment, however installation on these environments is not supported.

The web link (URL) in the email may have been cut in half by your email program, or the space characters may have been corrupted.

Broken Line

Copy and paste the URL into Notepad, and delete any line breaks with the Backspace or Delete key.

It is easier to do this if Word Wrap (in the Format menu) is switched off.

Copy and paste the edited URL back into your browser.

Corrupted Spaces

Copy and paste the URL into Notepad, and replace any occurrence of '%20' with a space character.

Copy and paste the edited URL back into your browser.

Note: '%20' in a URL is not always a corrupted space character, but this can often work.

If you had previously had the 3D Embroidery System installed on the same computer, then it is likely that you had the drivers that came with the 3D software installed as well.

The 4D Embroidery System software communication requires that you have the 4D drivers installed for your machine/USB device.

The steps below will remove the 3D drivers from your computer and allow you to install the 4D drivers.

Unplug all VSM communication devices/machines from your computer.
1. Insert your 4D Embroidery Software CD into your computer.
2. Click on the Install Drivers for Windows Vista / XP from the Menu screen.
3. Follow the on-screen installation instructions.
4. Reboot your computer if prompted.
5. Continue to follow the on-screen installation instructions that appear after you have rebooted..
6. The drivers should start installing; follow the on-screen instructions as they appear.

If you are still unable to communicate with your Embroidery Machine; then please use the CC007.

To download and install device drivers for a 64-bit operating system, see SM015.

If you communicate with your embroidery machine using the Embroidery Machine Communication icon; then a number of factors may affect your ability to communicate.

Use the Embroidery Machine Communication Wizard for further instructions on resolving those issues.

This message will appear when trying to start a module if the 4D Embroidery System cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer.

The dongle and all our other USB devices work with USB 2.0 ports.

This can happen if you unplug your dongle or other USB device and then plug it back into a different USB port. When this happens, it is detected as a new hardware item and the driver is installed on the alternative USB port. Wait for the hardware wizard to finish installing the driver, then continue using the software as usual.

This message will appear if the dongle driver is not accessible, has been removed or has not been installed correctly.

First, ensure you are logged onto your computer with full administrator rights and attempt to use the desired 4D Embroidery System module. If the error message no longer appears, then the user name you originally tried to use is too restricted to use the 4D Embroidery System.

Otherwise, use the dongle driver installation utility in the \Technical\Dongle Driver folder of your 4D Embroidery System CD/DVD. Ensure you are logged onto your computer with full administrator rights before using the dongle driver installation utility.

The Embroidery System 8.1 and later uses new features that are only found in the HASP SRM driver. The Hasp License Manager Service (C:\Windows\System32\hasplms.exe) components of these drivers is needed to both update your dongle to use the features of the HASP SRM drivers and allow the software to open.

Some security software (specifically the firewall component) may try to block the hasplms.exe file from fully accessing the dongle components of your computer. This may cause your dongle to flash.

During the 4D Embroidery System 8.1 install, most security software will give you the option to 'Allow' or 'Deny' the hasplms.exe file the access that it needs; at this time you should click 'Allow'.

After re-configuring the Anti-Virus / Firewall software:

• When updating to 4D Embroidery Software 8.1 re-run the update and then run the 4D Embroidery System
• When installing 4D Embroidery Software 8.1 browse to the Technical\Dongle Driver on the DVD and run the HaspUserSetup.exe followed by the FirmwareUpdate.exe and then run the 4D Embroidery System

Norton Internet Security 2008

1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

McAfee SecurityCenter

1. Open the McAfee SecurityCenter
2. Click on the Advanced Menu option at the bottom left of the screen.
3. Click on the Configure button on the left of the screen.
4. Click on the Internet & Network option.
5. Click on the Advanced... button. The Firewall window will open.
6. Click on Program Permissions option.
7. Select the Aladdin HASP License Manager Service entry.
8. Click the Grant Full Access option from the Action section in the bottom right of the screen.

ZoneAlarm

1. Open ZoneAlarm.
2. Click on the Program Control menu on the left of the screen.
3. Click on the Programs tab on the top right of the screen.
4. Right click on all the question marks (?) symbols for the Aladdin HASP License Manager entry; select Allow from the context menu.

Panda Internet Security 2007

1. Open Panda
2. Within the Security protection section; click on the Settings... button. Another dialog box will open.
3. Click on the Firewall button on the left of the screen.
4. In the "Programs with access to the network" section; click on the Settings... button.
5. Select the Aladdin HASP License Manager Service.
6. Click on the Communication drop-down list
7. Select "Inbound and Outbound" from the list.
8. Click Close.
9. Click OK
10. Restart your computer.

McAfee 2005/2006

1. Right-click the McAfee icon in the system tray.
2. Left-click the Personal Firewall. This will open the Security Window.
3. Click Internet Applications from the left column.
4. Find hasplms.exe/HASP License Manager Service under Application Name. Highlight by clicking on hasplms.exe/HASP License Manager Service
5. In the lower right hand corner, click "Allow Full Access".
6. Exit this window.

Norton 2005/2006

1. Open Norton Internet Security. The Norton Internet Security windows will open.
2. Click the Status & Settings option if you are not already on that screen.
3. Click the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
4. Click the Configure button. A new Norton Internet Security window will open.
5. Click the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see hasplms.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click the OK button. This will close the 2nd Norton Internet Security windows.
10. Close the first Norton Internet Security window.

This error is given when Anti-Virus / Firewall software is preventing the Aladdin HASP (dongle) software communicating with the dongle. This may cause the dongle to flash.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

This error is given when attempting to update the Aladdin HASP (dongle) firmware to the version required by 4D Embroidery System 8.1 or later.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

After re-configuring the Anti-Virus / Firewall software :-

When updating to 4D Embroidery Software 8.1 re-run the 8.1 Update and then run the 4D Embroidery System

When installing 4D Embroidery Software 8.1 CD/DVD, browse to the Technical\Dongle Driver on the CD/ DVD, run the FirmwareUpdate.exe (click the Apply update button) and then run the 4D Embroidery System

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.

Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.

Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

To be able to send designs to your machine you will need:

Rose / Orchidea / #1+

• Reader/Writer unit for USB port (part number 412 7219-01)

Designer II

• d-Card Reader/Writer unit (part number 412 6278-01)

Designer I

• 3.5" floppy disk drive for your computer

* This part number is for the US only. For other countries please contact your local dealer - Husqvarna Viking Dealer Locator.

This is only known to occur on some computers that use the SIS7001 USB Host Controller. This does not occur with all computers using the SIS7001 USB Host Controller. This can affect other USB devices in a computer where this is happening.

This happens because the drivers for the device are ‘lost’ when the computer is restarted. The affected USB devices will start working again if you reinstall the drivers in the Device Manager, accessed via the System icon in the Control Panel. This step would be necessary each time the drivers are 'lost', so it is possible that this would be required each time the computer is restarted.

Alternatively, obtain and install a PCI USB add-in card that does not use the SIS7001 USB Host Controller chip set.

The 4D Embroidery System records the actual thread color chosen. There are over ten thousand colors available. As these machines use fewer colors it is not possible to represent all of these colors. There is therefore a conversion when the data is sent to the machine. This conversion is only for the purpose of the description of the color on the sewing machine, it does not change the stitch data. It is recommended to print out a worksheet that shows the thread definitions for each color change, and this can then be used as a reference rather than the sewing machine.

The conversion is a mathematical process. Colors are seen differently in the computer than by the human eye, and some colors may appear to change. The following information explains how this works.

Sending a design to a d-Card

Colors are mathematically converted down to 29 colors and given abbreviated color names. The color change number shows the sequence of thread changes on the machine.

The examples given show the use of the Quick Colors. When other colors are used results will differ.

Viewing a design on the Designer II

When the design is selected the abbreviated color name (Abbreviation on the table) is shown on the Touch Screen. This description may not be as expected, due to the conversion from the thread shade to the 29 color names.

However, the actual thread number will be retained if it is a thread number that was available in the VIP Embroidery System thread ranges. Any other thread ranges are converted to the nearest color from the Sulky Rayon 40 thread range. This also applies to file formats that use simple colors instead of thread ranges (.hus, .pcs, etc.) when they are sent directly to a d-Card with 4D Organizer. View these thread numbers by selecting the Help (?) icon.

Reading a design from a d-Card

When a design is read back into the computer, it is shown in the thread shades that could be viewed under Help. Hence, if there were no colors recognized from the VIP thread ranges, all the thread colors will be from the Sulky Rayon 40 thread range.

How to avoid conversions

To ensure that the name shown on the machine matches the color chosen on the computer, use only those colors from the Sulky Rayon 40 thread range (Sulky Number on the table) that correspond to the Quick Colors.

The pen must be close to the drawing surface of the drawing tablet, but not touching, when you press the right-click button on the pen. If the mouse pointer is moving as you move the pen, then you are close enough to the tablet to use the right-click button.

The information provided with the drawing tablet indicates that is recommended to have the tip of the pen within 5mm of the drawing surface when using the button on the pen.

Also, the mouse pointer must be over the work area (drawing area) on the 4D screen when you right-click to cancel a function or see a popup menu.

If the right-click button on the pen still has no effect, it is likely that the button has been re-assigned to a different function in the tablet setup utility. Start the tablet setup utility and ensure the button is assigned to the right-click function.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error will appear if you do not have any 4D Embroidery Software programs installed; and you try to install the 4D Embroidery System 8.1 Program Update.

You will only need to install the 4D Embroidery System 8.1 Program Update after installing any version 8.0 of 4D Embroidery Software.

In the event that you have already installed your software; the Product License Code can be retrieved by using the 4D Product License Code Extractor utility in the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.

1. Open Windows Explorer.
2. Browse to the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.
3. Follow the instructions in the 4D License Code Extractor.rtf file.

If you have lost your Product License Code sheet AND you do not have access to the computer that the software was installed on; you should contact Software Support, who will be able to retrieve your Product License Code from your record in the VSM Software Product Registration Database.

Please note that Software Support will only be able to retrieve this information if you had previously registered your software.

This message appears if the d-Card Reader/Writer is not connected correctly to a USB port of your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you select the Send To function.

This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the d-Card Reader/ Writer when you select Send To; replace with a Personal d-Card.

This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a program that can update your Husqvarna Viking Designer II sewing machine software. If you do not wish to update at this time, click OK to continue the Send To procedure. The update program will be erased when the embroideries are written to the d-Card.

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue.

You should not have this error when you send designs to the USB Embroidery Stick - if it is already configured in 4D Configure.

User Account Control can also affect the running of Smart Update. See CC015.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to communicate again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SendToMachine.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SendToMachine.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Send 1 (or Send 2) to send a design to your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit the design to be sent to your embroidery machine.

The User Account Control message will appear each time you use Send 1 (or Send 2) to send a design to your embroidery machine.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card or machine. Wait until the first module has finished writing and then try again.

If your computer is Windows® Vista 64-bit, you should be using the CC007.

These drivers will only work on Windows® Vista 64-bit computers. Use the steps below to find out if your computer is 32-bit or 64-bit Windows® Vista.

1. Click on the Start menu
2. Right-click on the Computer option.
3. Click the Properties option from the bottom of the list. A 'System information' screen will appear.

The 'System type:' setting will tell you whether you have a 32-bit or 64-bit version of the Windows® Vista operating system.

The 4D Device Drivers can be found by using Smart Update.

See CC007 for details on Smart Update.

If you have a 64-bit Operating System, then you need to download and install the latest 4D 64-bit Device Drivers. See SM015.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts. It is recommended to run Smart Update at least once every 30 days. The 4D Embroidery System will inform you if you have not used Smart Update in the last 30 days.

This will happen if you have a module open when you click Reset All Modules in 4D Configure. Close all 4D Embroidery System modules, then start 4D Configure and click Reset All Modules again.

Reset All Modules will attempt to close all open 4D Embroidery System modules. However, if you have a design which has unsaved changes in a module, the module will display a message asking you to save changes or cancel. This message may be behind the "Please confirm that all modules except 4D Configure are now closed" message, so check the Windows® Taskbar to ensure that only 4D Configure is still running.

To use Smart Update:

1. Ensure your dongle supplied with your 4D Embroidery Software is connected to your computer.
2. Ensure you are connected to the Internet.
3. Start 4D Configure (select Start, All Programs, 4D Embroidery System, 4D Configure).
4. Click the Smart Update button.
5. Your Internet browser will start and display the first Smart Update page.
6. Click the green arrow to see the next page containing the Smart Updates you need.
   If you have already downloaded and installed all the Smart Updates you are eligible for, there will be no Smart Updates listed.
7. Click the disk icons for the desired updates and download them. Make a note of where you save the updates.
8. After you have finished downloading the updates, they must still be installed on your computer. If you did not save the updates on your Windows Desktop, use Explorer to browse to the location where you saved the updates.
9. Double-click each new update to install it.

This error message is displayed when the dongle has been removed, or if the dongle drivers need to be updated.

• Check that the dongle is firmly plugged into the USB port.
• Update your dongle drivers using the HASPUserSetup.exe program in the 'Technical\Dongle Driver' folder on your 4D Embroidery System CD/DVD.

This message appears if you choose an embroidery that is too large for the multi-part hoop you have chosen. This may also appear if you try to load an embroidery that is larger than 2000mm high and/or wide. The embroidery will not be loaded, and the preview area will be empty.

Certain Main toolbar icons (such as Real Size) and all Edit toolbar icons except for Preferences are only highlighted once an embroidery is shown on the screen.

This message appears if you click Finish in the Load Design Wizard, and the combination of embroidery size, hoop size and overlap will make the work area more than 2000mm high and/or wide. You will not be able to Finish the wizard until this is resolved.

If you wish to split the selected embroidery, click Back in the wizard and change either the hoop size or the Overlap value. Increasing the overlap will bring hoop sections closer together, which will reduce the overall size of the work area.

This message appears if you click Finish in the Load Design Wizard and you have not selected an embroidery to be split. Either select an embroidery to be split, or click Cancel to close the wizard without loading an embroidery.

This message appears if you click OK in Preferences and you have setup a work area that is more than 2000mm high and/or wide. The simplest solution is to reduce the number of hoop areas Across or Down. Alternatively, choose a smaller hoop size or increase the Overlap value. Check that the Width and Height shown for the Total Area are both 2000mm or less before clicking OK.

This message appears if you click OK in Preferences after changing the hoop and/or overlap settings when the existing adjustments to split lines have not been used. If you click OK, the new hoop and/or overlap settings will be applied to the work area, but any adjustments to split lines will be lost.

This message appears when you attempt to use Split Design if you have looped a split line around so that it crosses itself. The embroidery will not be split. Adjust the split line so that it no longer crosses itself.

If you have two or more hoop areas both across and down then you will have both vertical and horizontal split lines. Each horizontal split line will cross each vertical split line. While it is possible to adjust the lines so they cross each other several times, this would cause ambiguous split zones that do not clearly belong to a particular split section. When this is the case, this message appears when you attempt to use Split Design. Adjust the split lines so that they only cross each other once.

This message appears when you attempt to use Split Design and any part of the embroidery is outside the work area. Move the embroidery so that it fits inside the work area, or use Hoop Preferences to make the work area larger.

This message may appear when you attempt to save the split embroidery sections, and you have already used the filename to save split embroidery sections. Only the name of the first split section is shown.

Click Yes if you want to go ahead and replace the split sections with the same name. It is only recommended to do this if the same number of split sections will be replaced.

Click No to cancel saving the sections. You will need to use Split Design again. Save with a different name, or choose a different folder to save in.

This can happen if a jump stitch of a particular thread color crosses from one part of an embroidery to another, but would not be used in the current split section. When the embroidery is split, all stitches are split, including jump stitches. If you are sure that a particular color is not used for anything other than jumps, skip it when you are stitching out the section.

This can happen if jump stitches cross an otherwise empty hoop area. Also, alignment stitches are always created, even for empty sections, and will use the first and last thread colors in the section.

An area that is completely empty, that does not even have jump stitches crossing it, will have one color block for the cross marking the center of the hoop. This color block is also used for any alignment stitches.

This can happen if an unnamed embroidery is pasted into 4D Design Aligner, either directly onto the work area or in the Load Design Wizard. Split and save the embroidery sections with the desired name. The name you used to save the embroidery will then appear on the printed pages.

No. You can stitch out the split sections in any order. Choose the order that you think is most likely to give the best results.

It is generally not necessary to stitch out empty sections. The only reason to do so is if you have used Corner or Baste alignment stitches, and you wish to use the alignment stitches in an empty section to confirm alignment of subsequent sections.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

This message appears if, for instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

To drag and drop embroideries onto the work area, start 4D Organizer. (Alternatively, if you do not have 4D Organizer, right-click the Windows® Start button, then Explore to start Windows® Explorer.)

Then follow the instructions in the online help under Drag and Drop.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded into the module from a floppy disk, then closed and the floppy disk removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

The module cannot save the file. Ensure that the disk where you are trying to save the embroidery is not write-protected, then try again.

For instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

Use 4D Configure to change the background color. Follow the instructions in 4D Configure and select the RGB values 200, 232, 247 in the Colors dialog box.

Use 4D Configure to alter the background color for the work area. 4D Configure may also be used to change the texture for modules that use texture.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any 4D Embroidery System modules that are open.
2. Click 4D Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other 4D Embroidery System modules have closed, apart from 4D Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This can happen two reasons:

• The embroidery has at least one perfectly vertical or horizontal edge
• The embroidery is composed of very wide satin sections

Embroideries with perfectly vertical or horizontal edges

The selection box around the selected embroidery is drawn using a method to provide maximum contrast with the background. The outline that shows the shape of the embroidery is drawn using the same method. When the two lines are in the same place, they cancel each other out. If the embroidery is a rectangle or a square, the outline may disappear completely when you move the embroidery. Notice that the scaling, mirror and rotate handles are always visible, so you can use these as cues for positioning embroideries where the edges are not visible.

Wide satin sections

Satin sections that are made of very long stitches may be interpreted as a series of jump stitches when the outline is detected. Jump stitches are ignored by the outline detection, so wide satin sections may have no outline, or other stitches overlapping the section may be outlined instead.

Positioning embroideries with missing outlines

Click and drag the embroidery approximately into position. Use the arrow keys on the keyboard to nudge the embroidery into its final position without needing to see the outline.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

To search within the FAQs for information on an error message, copy the text, or number, of the error message into the search field, checking that you have used the correct spelling.

Note the following:

• Sometimes a short query works better (use the one or two most distinctive words).
• Try using the error text and the number in separate searches.

Some information is provided with the software:

• A printed User's Guide is included with most products. It contains QuickStart exercises to introduce you to the software.
• The Help file also includes the QuickStart exercises.
• A larger Reference Guide, containing 'How to use' exercises is present on the product CD or DVD in PDF format.

Further learning materials can be found in the 4D Embroidery Learning Center. On your computer go to Start, All Programs, 4D Embroidery System, then choose Learning Center.

• Tutorials are interactive training exercises that give you a step-by-step demonstration of the QuickStart Exercises for many of the 4D Embroidery System modules.
• Video Demonstrations show how to use the software, and the samples produced.
• Inspiration Guides show how to use selected software features (you can download related sample files).

The best way to search for information in the FAQs is to use a short query, checking that you have used the correct spelling.

Note the following:

• A query using one or two distinctive words often works best.
• Two separate searches may work better than one for a complex issue.

For example, instead of "How do I send a design to my embroidery machine?" use "send design".

To try to determine the cause of any odd difficulties with the 4D Embroidery System, the best method is to reboot the computer in safe mode. If the problem is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyze the cause and reconfigure your computer if necessary.

To start Windows in Safe Mode

1. Close all programs.
2. Use the shortcut Alt + F4 (hold down the Alt key, then press F4 once) and the Shut Down Windows dialog box will appear.
3. In the drop-down list, select Restart. Click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.

When you hold down the F8 key, your computer may beep rapidly and report keyboard errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until you have the Startup Menu on your screen.

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia website and download and install the latest version of the Flash Player.

Free upgrades are not supplied with printed manuals. However, the reference manuals are supplied as PDF documents that you can view on screen or print. They are in the 'Reference Guides' area of the installation (usually C:\4DEmbroidery\Guides\Reference\MainModules\).

Alternatively, consult the Help system in each program for information on how to use the program features.

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia website and download and install the latest version of the Flash Player.

Due to the individual offers/discounts offered by our dealers, we cannot give you an exact price.

Please contact your local dealer for prices, as well as advice on the software choices that would best suit your needs.

You are permitted to install your software onto a secondary computer – i.e. to install it onto your Desktop computer and your laptop computer.

You only have one dongle per software package; so you are limited to using the software on one computer at a time.

The 4D Embroidery System software is created to run on a Windows environment.

It may be possible to run the 4D Embroidery System on a Mac that is running Virtualization Tools like Boot Camp or Parallels to simulate a Windows environment, however installation on these environments is not supported.

The web link (URL) in the email may have been cut in half by your email program, or the space characters may have been corrupted.

Broken Line

Copy and paste the URL into Notepad, and delete any line breaks with the Backspace or Delete key.

It is easier to do this if Word Wrap (in the Format menu) is switched off.

Copy and paste the edited URL back into your browser.

Corrupted Spaces

Copy and paste the URL into Notepad, and replace any occurrence of '%20' with a space character.

Copy and paste the edited URL back into your browser.

Note: '%20' in a URL is not always a corrupted space character, but this can often work.

If you had previously had the 3D Embroidery System installed on the same computer, then it is likely that you had the drivers that came with the 3D software installed as well.

The 4D Embroidery System software communication requires that you have the 4D drivers installed for your machine/USB device.

The steps below will remove the 3D drivers from your computer and allow you to install the 4D drivers.

Unplug all VSM communication devices/machines from your computer.
1. Insert your 4D Embroidery Software CD into your computer.
2. Click on the Install Drivers for Windows Vista / XP from the Menu screen.
3. Follow the on-screen installation instructions.
4. Reboot your computer if prompted.
5. Continue to follow the on-screen installation instructions that appear after you have rebooted..
6. The drivers should start installing; follow the on-screen instructions as they appear.

If you are still unable to communicate with your Embroidery Machine; then please use the CC007.

To download and install device drivers for a 64-bit operating system, see SM015.

If you communicate with your embroidery machine using the Embroidery Machine Communication icon; then a number of factors may affect your ability to communicate.

Use the Embroidery Machine Communication Wizard for further instructions on resolving those issues.

This message will appear when trying to start a module if the 4D Embroidery System cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer.

This message will appear if the dongle driver is not accessible, has been removed or has not been installed correctly.

First, ensure you are logged onto your computer with full administrator rights and attempt to use the desired 4D Embroidery System module. If the error message no longer appears, then the user name you originally tried to use is too restricted to use the 4D Embroidery System.

Otherwise, use the dongle driver installation utility in the \Technical\Dongle Driver folder of your 4D Embroidery System CD/DVD. Ensure you are logged onto your computer with full administrator rights before using the dongle driver installation utility.

When you have installed and registered certain 4D Embroidery System modules, such as 4D Design Enhancer, 4D Sketch Option 2 and 4D Cross Stitcher, you must activate the dongle. You will be allowed to run the software up to 10 times before the dongle must be activated. If you attempt to run the modules after this, this message will appear.

Activate Online

You may activate the dongle online any time after your software has been registered.

1. Ensure your dongle is attached to a USB port of your computer.
2. Close any 4D Embroidery System modules that may be open.
3. Open 4D Configure.
4. Click Activate Dongle and choose the online option. You will be prompted to open your Internet connection if it is not already open.
5. The dongle will be automatically activated and a confirmation message will appear.

Activate Offline

After installing and registering your software, you must send off the printed registration form and allow enough time for it to be received and processed. Then select the Activate Dongle button in 4D Configure.

1. Ensure your dongle is attached to a USB port of your computer.
2. Close any 4D Embroidery System modules that may be open.
3. Open 4D Configure.
4. Click Activate Dongle and choose the offline option.
5. A window will appear with the number of your dongle and a box for you to enter the Activation Code.
6. Contact Software Support or your local VSM Group sales company listed in your printed registration form to obtain the Activation Code.
7. Enter the Activation Code and click OK.
8. The dongle will be automatically activated and a confirmation message will appear.

The Embroidery System 8.1 and later uses new features that are only found in the HASP SRM driver. The Hasp License Manager Service (C:\Windows\System32\hasplms.exe) components of these drivers is needed to both update your dongle to use the features of the HASP SRM drivers and allow the software to open.

Some security software (specifically the firewall component) may try to block the hasplms.exe file from fully accessing the dongle components of your computer. This may cause your dongle to flash.

During the 4D Embroidery System 8.1 install, most security software will give you the option to 'Allow' or 'Deny' the hasplms.exe file the access that it needs; at this time you should click 'Allow'.

After re-configuring the Anti-Virus / Firewall software:

• When updating to 4D Embroidery Software 8.1 re-run the update and then run the 4D Embroidery System
• When installing 4D Embroidery Software 8.1 browse to the Technical\Dongle Driver on the DVD and run the HaspUserSetup.exe followed by the FirmwareUpdate.exe and then run the 4D Embroidery System

Norton Internet Security 2008

1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

McAfee SecurityCenter

1. Open the McAfee SecurityCenter
2. Click on the Advanced Menu option at the bottom left of the screen.
3. Click on the Configure button on the left of the screen.
4. Click on the Internet & Network option.
5. Click on the Advanced... button. The Firewall window will open.
6. Click on Program Permissions option.
7. Select the Aladdin HASP License Manager Service entry.
8. Click the Grant Full Access option from the Action section in the bottom right of the screen.

ZoneAlarm

1. Open ZoneAlarm.
2. Click on the Program Control menu on the left of the screen.
3. Click on the Programs tab on the top right of the screen.
4. Right click on all the question marks (?) symbols for the Aladdin HASP License Manager entry; select Allow from the context menu.

Panda Internet Security 2007

1. Open Panda
2. Within the Security protection section; click on the Settings... button. Another dialog box will open.
3. Click on the Firewall button on the left of the screen.
4. In the "Programs with access to the network" section; click on the Settings... button.
5. Select the Aladdin HASP License Manager Service.
6. Click on the Communication drop-down list
7. Select "Inbound and Outbound" from the list.
8. Click Close.
9. Click OK
10. Restart your computer.

McAfee 2005/2006

1. Right-click the McAfee icon in the system tray.
2. Left-click the Personal Firewall. This will open the Security Window.
3. Click Internet Applications from the left column.
4. Find hasplms.exe/HASP License Manager Service under Application Name. Highlight by clicking on hasplms.exe/HASP License Manager Service
5. In the lower right hand corner, click "Allow Full Access".
6. Exit this window.

Norton 2005/2006

1. Open Norton Internet Security. The Norton Internet Security windows will open.
2. Click the Status & Settings option if you are not already on that screen.
3. Click the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
4. Click the Configure button. A new Norton Internet Security window will open.
5. Click the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see hasplms.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click the OK button. This will close the 2nd Norton Internet Security windows.
10. Close the first Norton Internet Security window.

This error is given when Anti-Virus / Firewall software is preventing the Aladdin HASP (dongle) software communicating with the dongle. This may cause the dongle to flash.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

This error is given when attempting to update the Aladdin HASP (dongle) firmware to the version required by 4D Embroidery System 8.1 or later.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

After re-configuring the Anti-Virus / Firewall software :-

When updating to 4D Embroidery Software 8.1 re-run the 8.1 Update and then run the 4D Embroidery System

When installing 4D Embroidery Software 8.1 CD/DVD, browse to the Technical\Dongle Driver on the CD/ DVD, run the FirmwareUpdate.exe (click the Apply update button) and then run the 4D Embroidery System

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.

Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.

Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Embroidery Machines

The Grand Hoop may be used with the following embroidery machines:

• creative 2134/2124
• creative 2170/2144/2140

Software

If you have a creative 2170/2144/2140 embroidery machine, the firmware version must be 01.03.03 or later.

There is no machine firmware requirement for the creative 2134/2124 embroidery machine.

Embroidery Unit Calibration

For optimal results, the embroidery unit must be mechanically calibrated. This will already have been done for machines purchased from August 2004 onwards. If you purchased your machine before this date, take your embroidery unit to your dealer for mechanical calibration.

It is possible that, over time, the mechanical calibration will need repeating. If you start to have difficulty matching the A and B side stitch outs, take the embroidery unit to your dealer for re-calibration.

The pen must be close to the drawing surface of the drawing tablet, but not touching, when you press the right-click button on the pen. If the mouse pointer is moving as you move the pen, then you are close enough to the tablet to use the right-click button.

The information provided with the drawing tablet indicates that is recommended to have the tip of the pen within 5mm of the drawing surface when using the button on the pen.

Also, the mouse pointer must be over the work area (drawing area) on the 4D screen when you right-click to cancel a function or see a popup menu.

If the right-click button on the pen still has no effect, it is likely that the button has been re-assigned to a different function in the tablet setup utility. Start the tablet setup utility and ensure the button is assigned to the right-click function.

The CD provided with the 4D Inspira Drawing Kit contains a tutorial about the graphics tablet. To start the tutorial:

1. Insert the CD into your computer. The menu of options on the CD should appear. (If it does not, browse to the CD and double-click the 'Menu.exe' file.)
2. Click the 'Install Tablet or Run Tutorials' option.
3. Click the 'Tutorial' option and the tutorial will start.

If desired, for additional information, also select the 'User's Manual' option on this menu.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error will appear if you do not have any 4D Embroidery Software programs installed; and you try to install the 4D Embroidery System 8.1 Program Update.

You will only need to install the 4D Embroidery System 8.1 Program Update after installing any version 8.0 of 4D Embroidery Software.

In the event that you have already installed your software; the Product License Code can be retrieved by using the 4D Product License Code Extractor utility in the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.

1. Open Windows Explorer.
2. Browse to the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.
3. Follow the instructions in the 4D License Code Extractor.rtf file.

If you have lost your Product License Code sheet AND you do not have access to the computer that the software was installed on; you should contact Software Support, who will be able to retrieve your Product License Code from your record in the VSM Software Product Registration Database.

Please note that Software Support will only be able to retrieve this information if you had previously registered your software.

This message appears if the embroidery you are trying to send is larger than the dimensions that will fit in the optional Mega Hoop (150x360mm).

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue.

You should not have this error when you send designs to the USB Embroidery Stick - if it is already configured in 4D Configure.

User Account Control can also affect the running of Smart Update. See CC015.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to communicate again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SendToMachine.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SendToMachine.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Send 1 (or Send 2) to send a design to your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit the design to be sent to your embroidery machine.

The User Account Control message will appear each time you use Send 1 (or Send 2) to send a design to your embroidery machine.

If your computer is Windows® Vista 64-bit, you should be using the CC007.

These drivers will only work on Windows® Vista 64-bit computers. Use the steps below to find out if your computer is 32-bit or 64-bit Windows® Vista.

1. Click on the Start menu
2. Right-click on the Computer option.
3. Click the Properties option from the bottom of the list. A 'System information' screen will appear.

The 'System type:' setting will tell you whether you have a 32-bit or 64-bit version of the Windows® Vista operating system.

The 4D Device Drivers can be found by using Smart Update.

See CC007 for details on Smart Update.

If you have a 64-bit Operating System, then you need to download and install the latest 4D 64-bit Device Drivers. See SM015.

This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card Reader/Writer during the writing process.

The green LED on the d-Card Reader/Writer is visible only while you are Reading a d-Card or Writing a d-Card. At all other times it is not lit up, even if the d-Card Reader/Writer is connected correctly to the USB port of your computer.

This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in the USB Reader/Writer; replace with a Programmable card. It may also appear if the Programmable card is defective or if a card is pulled out of the USB Reader/Writer during the writing process.

Also ensure that you are using the correct type of programmable card with your USB Reader/Writer unit. The USB Reader/Writer can read from all programmable cards, but can only write to Programmable 512 cards.

First try another card and check the USB Reader/Writer is connected correctly. If the problems are limited to one card, erase it completely by opening 4D Reader/Writer USB, then using the Write Card function with no embroideries loaded on the screen.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts. It is recommended to run Smart Update at least once every 30 days. The 4D Embroidery System will inform you if you have not used Smart Update in the last 30 days.

This will happen if you have a module open when you click Reset All Modules in 4D Configure. Close all 4D Embroidery System modules, then start 4D Configure and click Reset All Modules again.

Reset All Modules will attempt to close all open 4D Embroidery System modules. However, if you have a design which has unsaved changes in a module, the module will display a message asking you to save changes or cancel. This message may be behind the "Please confirm that all modules except 4D Configure are now closed" message, so check the Windows® Taskbar to ensure that only 4D Configure is still running.

To use Smart Update:

1. Ensure your dongle supplied with your 4D Embroidery Software is connected to your computer.
2. Ensure you are connected to the Internet.
3. Start 4D Configure (select Start, All Programs, 4D Embroidery System, 4D Configure).
4. Click the Smart Update button.
5. Your Internet browser will start and display the first Smart Update page.
6. Click the green arrow to see the next page containing the Smart Updates you need.
   If you have already downloaded and installed all the Smart Updates you are eligible for, there will be no Smart Updates listed.
7. Click the disk icons for the desired updates and download them. Make a note of where you save the updates.
8. After you have finished downloading the updates, they must still be installed on your computer. If you did not save the updates on your Windows Desktop, use Explorer to browse to the location where you saved the updates.
9. Double-click each new update to install it.

This error message is displayed when the dongle has been removed, or if the dongle drivers need to be updated.

• Check that the dongle is firmly plugged into the USB port.
• Update your dongle drivers using the HASPUserSetup.exe program in the 'Technical\Dongle Driver' folder on your 4D Embroidery System CD/DVD.

This message appears if you attempt to click OK in the Color Selection dialog box when MyThreads is selected as the thread range and MyThreads is empty.

To prevent this message appearing again, use Thread Manager in 4D Configure to add at least one thread to MyThreads.

The correct DPI (dots per inch) setting will depend on the size of the picture to be scanned. The desired picture size is approximately 1000 X 1000 pixels. To achieve this take the size of your artwork in inches, such as 8" x 7", and divide the longest side into 1000. In the example, 1000 divided by 8 = 125. The DPI setting of the scanner should then be 125 DPI, and this will produce a picture that is about 1000 x 875 pixels.

The Delete key is not used as a shortcut in the Picture window, only in the Create and Edit windows.

Although the program automatically doubles the size of a picture if its height and width are less than 500 pixels, this may still produce jagged lines. For a smoother effect, rescan the picture.

Use the Design Area command to select the part of the picture you wish to use for your design. Alternatively, in the Picture window select the part of the Picture you want with Box or Freehand Select then Crop the picture (you can only do this before you start creating your design).

Use the Outline Thinner to narrow the outline to one pixel. This will allow areas to join together better.

When the initial Jump Stitch or Single Stitch was created, its start and end points were both placed by clicking the mouse, rather than clicking and dragging. To solve, click on the extra object and Delete it.

The design size is set according to the distance between the two outermost control points of the design. The stitches created from the design may go beyond these control points, so the size of the actual embroidery may exceed the height or width specified for the design size.

Try changing the angle of orientation. Even one degree can be enough to allow the artificial intelligence of the program to fill the object. Another possibility is to move the start point slightly.

The pictures used should have well differentiated color areas, which may be solid or stippled, to fill easily. Clip art is excellent for this purpose. If there is a gap where the same color flows into another area, the fill will not work as expected.

If Color Tolerance is switched off then switch it on in Screen Preferences. Color Tolerance will then allow you to preview any area for QuickStitch™ functions, which should reveal any problems with color areas in the picture. You can then alter the picture in the Picture window. Alternatively, use the FreeHand™ Fill functions to place the Fill Area.

To change the color of the border, create the fill area using QuickStitch™ Fill + Border, QuickStitch™ Fill + AutoHole + Border, QuickStitch™ Fill + Border or FreeHand™ Fill + Border. Both the fill area and the border will use the current thread color. Go to the Edit window and you will see the current color three times in the color palette on the right, once for the fill, once for the border and once in case you wish to change the following color. Click the second square on the palette that sets the border color and choose the required thread color.

If you have an area of color that is both inside and outside the Design Area then QuickStitch™ Fill will fill the whole color area with stitches. Either edit the Picture with the Picture window to reduce the size of the color area, use FreeHand™ Fill to fill only the parts you want, or edit the QuickStitch™ Fill area on the Edit window so that the fill area falls inside the Design Area.

If border areas run into each other, two layers of stitching will be produced by the QuickStitch™ border functions. To avoid this, split the colors on the picture in the picture window, or another graphics package, e.g. put a visual 'end point' for each border area. Alternatively, use the FreeHand™ Satin Border function.

The first color can only be changed in the Edit window. Go to the Edit window and click the first color in the color palette, then select the color you want to start with. Alternatively, simply mark out your Design Area and add a Color Change command, ready for the first objects in your design. The Design Area is only used to set the initial size of the design, and is not used when stitches are created. Hence, when the initial color for the Design Area is not used for any objects, it is also not used when stitches are created.

Click the Insert Object icon again to deselect it and complete the insertion. A Jump Stitch is placed from where the new objects end to their insertion point.

If you switch to the Edit or Picture window while you are in Insert then Insert will be turned off and a Jump Stitch will be inserted to jump back to the next point in the design. When you return to the Create window and create objects then you will Add them to the end of the design. You must reselect your Insert point and select Insert Objects again. The Status Bar in the Create window shows whether you are using Add or Insert.

This is a temporary effect that lasts only until you have finished inserting, that is when you switch back to Add or go to the Edit or Picture window. If you insert a Color Change then the objects inserted after the Color Change will use the new color as usual. The objects before the Color Change will revert back to the correct color when you switch back to Add.

Use the Filter Objects buttons in the Edit window to turn off the markers for Color Changes and Stop commands, and for Ties. If you turn the markers off then you can see and select the point underneath.

This may happen on older, relatively slow computers. As an alternative, use View, Create Stitches.

When using QuickStitch™ Fill + AutoHole or QuickStitch™ Fill + AutoHole + Border there are sometimes problems in cutting out the holes when the fill shapes and holes in the Picture have outlines that are only one pixel thick:

This is because of the ability of QuickStitch™ Fill to identify areas of imported Pictures that use stipple fill:

There are a number of solutions to this:

1. Use the Picture window to thicken any diagonal lines that are one pixel thick
2. Use the Flood Fill tool to change the colors inside the shapes that are causing problems:
3. Immediately after using QuickStitch Fill on your shape, use QuickStitch Hole to cut out any holes that were missed automatically
4. Immediately after using QuickStitch™ Fill on your shape, use FreeHand Hole to cut out any holes that were missed by drawing an outline or placing points

This will happen if you attempt to open a design that has been set as read-only, or is read-only because it is stored on a CD-ROM. If the design file is on your hard disk as read-only then you must change its properties in Windows® Explorer so that it is no longer read-only. For designs on CD-ROMs, use Windows® Explorer to copy them to your hard disk, then change the properties so that they are no longer read-only. (Windows® Explorer Help has information on the read-only attribute.)

Use the Box Select feature to select an area of the Picture around which you wish to crop the background.

When rotating a picture, certain angles could make the picture larger than the maximum allowed. If this message appears, either rotate the picture to a different angle, or reduce the size of the picture, then try again.

This happens when you use QuickTrace to follow an outline in the picture and then QuickTrace finds a part of the outline that is very thick. This can be caused by excessively broad outlines or by selecting too much of the picture with a high Color Tolerance value. In this case, QuickTrace does not know where to trace the outline as the problem part of the outline is more like a fill area. Use a lower Color Tolerance value, or use the editing functions in the Picture window to make the outline thinner or break up the outline so that the wide parts are isolated from the rest of the outline.

This error will occur if you attempt to use 3D Create Stitches or Create Stitches before you have placed any objects in your design. The minimum requirement is one object of any type.

This message may appear if a QuickStitch™ or FreeHand™ fill area is too complex for the stitch generation functions, usually because the fill area is very small. This may happen, for example, if a design has small areas and is then further reduced in size.

To help find the area, check the progress bar that appears when stitches are created. This shows how far through the design the object is, and can be used as an approximate guide for setting the slider bars on the Edit window. If desired, also use the filters to hide other object types. Use the FilmStrip to step through the objects quickly. Look for small areas in the remaining visible objects, and adjust as necessary.

This message appears if you try to use the Save function when there is no stitch information to save from 3D Create Stitches or Create Stitches (such as when there are only jump stitches in the design).

This message will appear when trying to use your scanner or digital camera if another graphics program is already open that uses the Twain-compliant device. Close 4D Design Creator and the other graphics programs, then reopen 4D Design Creator and try again.

Use Color Tolerance to preview the area that will be used.

• Solid Colors. A solid color area must have well defined edges, either by having an outline of a different color or by being enclosed by other colors. Color Tolerance will show where there are gaps in a border around an area. If the area is not sufficiently well defined, alter the image in the Picture window, or another graphics package, so that the area is enclosed.
• Stippled Colors. Stippled colors (also called 'dithered' colors) are treated the same as solid color areas.
• Graduated Colors. If Color Tolerance is switched off then you will only be able to select a small, single colored part of a graduated color. It is also easier to select a graduated color area when it is enclosed by contrasting colors.

Color Tolerance is switched on with the Color Tolerance option in Screen Preferences.

Alternatively, use the relevant FreeHand™ function (FreeHand™ Border, FreeHand™ Running, FreeHand™ Double or FreeHand™ Triple).

Pictures saved in Jpg format from Adobe® Photoshop® with non-image data may appear blue in the preview window. This does not affect the way they appear on the 4D Design Creator screen. To avoid this, if you use Adobe® Photoshop® to save .jpg files, make sure to check the Exclude non-image data box. If you do not have access to this program and have received this type of file, open and re-save in another program such as Paint Shop Pro. This automatically removes the non-image data.

In addition to using the MiniPics supplied with your 4D Embroidery System, you may also create your own MiniPics.

Before Starting

To create your own MiniPics, you will need appropriate image editing software that is capable of saving pictures in Sun Raster Image (.ras) format. It is also recommended to have good knowledge of working with graphic files.

About MiniPics

Create Medium MiniPics at 400x400 pixels, and Small MiniPics at 250x250 pixels.

The color palette must be 256 colors (8 bit) or 16 million colors (24 bit).

White is treated as transparent when you load a MiniPic, so anything underneath the white part of a MiniPic will show through. If you want an area to be white in your MiniPic, use a "false white" such as very pale yellow, then change it to white with the Flood Fill tool.

To be available to the MiniPics function, your MiniPics must be saved within C:\4DEmbroidery\System\MiniPics. It is recommended that you create a new folder for saving your own MinPics, such as C:\4DEmbroidery\System\MiniPics\MyMiniPics.

How To Make a MiniPic

1. Use an Existing Picture: Open an existing picture. Either crop around the required area or resize the whole picture to the size of a Medium or Small MiniPic.
2. Create a New MiniPic from a Blank Picture: Start a new image and set it to the size of either a medium (400x400 pixels) or small (250x250 pixels) MiniPic. Use the drawing tools in the graphic package to create the desired picture for the MiniPic.
3. Ensure that the colors are solid color areas. See the existing MiniPics for examples.
4. Save the file in Sun Raster Image format with the ".ras" extension. If there are options for the Sun Raster Image format, ensure the file is saved as 'Standard - Type 1' with no image or file compression.
5. Start Windows® Explorer and browse to the folder where you saved the ".ras" file.
   If the .ras file extension is not shown, you will need to allow file extension to be shown. Select either Tools, Folder Options or Organize, Folder and Search Options. The Folder Options will appear. Click the View tab. In the list of options, click 'Hide extensions for known file types' so that it is not selected. Click OK and the .ras extension will be shown.
6. Right-click on the file to bring up a context menu, and select the Rename option from the menu.
7. Edit the file name to change the extension from ".ras" to ".axw" and press Enter.
8. You will be warned about changing the file extension and asked if you want to continue.
9. Click Yes and the change to the file extension will be applied.
10. Start 4D Design Creator and click the MiniPics icon so that the MiniPics Viewer appears.
11. Click the button with three dots, then browse to the folder where you saved your new MiniPic and click OK.
12. The viewer will show your new MiniPic, along with any MiniPics you have already created.
13. Click the MiniPic and it will be used in the picture.

It is important where you click after selecting the Outline Thinner tool. The color you click on is the color that will be thinned. So if you click on a black outline, this outline will be thinned. Alternatively if you click on an area (such as white on a black and white drawing), this area will be thinned and the outline around it will be thickened to compensate. This leaves the drawing indistinguishable from the original.

The Outline Thinner tool may not work if your picture has dithering, such as a scanned image or one that has been converted from a JPEG file. These pictures have additional colored pixels that can affect the result.

This happens on Windows XP computers that do not have Service Pack 1 installed.

To install Service Pack 1

1. Start Internet Explorer while connected to the internet.
2. Click Tools, Windows Update. The Windows Update page will appear. There may be some delay while the update software itself is updated. Check for updates, then follow the steps to install Windows XP Service Pack 1 from the Critical Updates.

Installing Windows XP Service Pack 1 will also fix many well known security issues in Windows XP.

This message will appear when trying to use your scanner or digital camera if the device has not been installed correctly. Close 4D Design Creator, follow the manufacturer's instructions for the Twain-compliant device, then reopen 4D Design Creator and try again.

This message will appear if the connection to your scanner or digital camera has a problem. Close 4D Design Creator, check the connections to your scanner or digital camera, then reopen 4D Design Creator and try again.

This message will appear in certain circumstances when trying to use your scanner or digital camera, for example if the cable is disconnected during the scan or download. Close 4D Design Creator, check the connections to your scanner or digital camera, then reopen 4D Design Creator and try again.

This message could appear if the desired picture is not where the module expects it to be or the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

This message may appear if you are using a large picture and your computer's memory or hard disk space is relatively low. Close other programs and try again.

This message appears if the font that you have selected is not available. The most likely reason is that it is already open in the 4D Font Digitizing module. Close 4D Font Digitizing, then try again. This could also happen if you opened 4D Design Creator, then accidentally moved or deleted the font from the relevant category folder in C:\4DEmbroidery\System\Fonts. Close 4D Design Creator, make sure the file is in the folder, then try again.

This message appears when trying to select a character if the font is corrupt. Reinstall the font.

This happens when you are doing a Save As on the .can design outline file and you have given the name of a file that is already there. It also happens when you are saving a stitch file from 3D Create Stitches and the file already exists. Click Yes or No as appropriate. You may have to replace a stitch file several times if you are creating stitch files to stitch out tests of your design.

This will happen if you try to save a file to a floppy disk that has the write-protect tab open. Either take out the floppy disk and close the write-protect tab, or use a different floppy disk.

Use 4D Configure to change the grid color. Follow the instructions in 4D Configure and select Blue Gray (RGB values 102, 102, 153) from the standard color dropdown on the Grid Color button.

Use Screen Preferences to change the grid spacing. Set the Grid Size to 50.

It is not possible to create a custom toolbar that appears on only one window of 4D Design Creator.

4D Design Creator places lines through the center of points that define the shapes of objects, which is different to previous versions of software that created design files. Designs will be updated when they are loaded into 4D Design Creator. This may require some editing of object outlines.

The manufacturer of a TWAIN device must provide a Source Manager and a TWAIN Data source for your device to work with 4D Design Creator. These will normally be installed when you install the software and drivers provided with the device. If you have installed a device and it is not shown in the list then it may not be TWAIN compliant. Refer to the device documentation and manufacturer for assistance.

To resize when part of a picture is selected, simply click and drag any of the resize handles on the selection box (out to increase size, in to decrease size). When the mouse is over a resize handle on a corner of the selection box, the pointer changes from an arrow to the resize pointer.

To rotate when part of a picture is selected, simply click and drag the round rotate handle on the middle right of the selection box. Click and drag down to rotate clockwise, up to rotate counterclockwise.

The Expander makes lines thicker around areas in the picture that match the background color. The Expander is intended for use with scanned pictures, such as line art that has been converted to monochrome and despeckled to clean it up.

Some wide areas of satin may be imported as fill areas, depending on their size in the embroidery. This is because any area that is very wide is assumed to be a fill area. Also, all satin sections that have a fill pattern will be imported as fill areas.

This will happen if you delete a pattern from your MyFill database and then load a design that uses the pattern. The pattern will use system pattern 3 instead of the deleted MyFill pattern. Either import the deleted pattern picture again, then select it in the MyPatterns tab of Fill Properties, or choose a different pattern.

When you have a design from somebody else that contains a fill area with a MyFill pattern, it is likely that their MyFill database will have different patterns to your MyFill database. You must obtain the exported MyFill pattern and import it into your MyFill database, then select the correct pattern in the MyPatterns tab of Fill Properties.

This may happen on slower computers if you have created a lot of very large MyFill patterns, and also if you have created and then deleted a lot of MyFill patterns. It may help if you backup and then restore the MyFills database using the Backup MySettings and Restore MySettings options in 4D Configure. When you restore MySettings, the MyFills database size will be optimized which may help improve the speed for selecting MyFills.

On slower computers, large or complex motif fill areas may take some time to draw in the Create window, particularly if there are holes in the area. This may be noticeable when you create new motif fill areas and when you return to the Create window from the Edit or Picture window or another 4D Embroidery System module.

When you compare the motif fill pattern or motif line in 3D Create Stitches to on the Create window, you may notice that the pattern is repeated a different number of times or that the motifs appear to be a different size. This is because the Create window shows a representation of the motifs only, whereas 3D Create Stitches shows the real stitches that have been created according to the selected design size. Use 3D Create Stitches regularly to see how your finished design will stitch out.

Some tools in the Create window create more than one outline at a time, such as, Double and Quadruple Trace and FreeHand™ Fill + Border. For example, Quadruple Trace puts four running stitches directly on top of each other. This means that if you want to add and move a new point to change a Quadruple Trace then you will have to do so four times, once for each of the four lines of running stitch. The same idea applies to an area with a border around it, that is, you will have to change the area and border separately.

A color change is only copied when it is part of the selected block. If you paste a block that does not start with a color change then it will use the color that is active at the point where the block is pasted. If you want to preserve the color make sure that you copy the relevant color change, or add a new color change in the desired color before pasting the block.

The Delete key is used to delete individual objects in the Edit window. However, you can remove a block or group of objects with the Cut command.

This happens because you could move the slider bar so that part of the selected block would be hidden. This is avoided by automatically deselecting the block.

Objects must be fully enclosed by the selection line to be selected as part of a block. If even the smallest part of an object is outside the line then it will not be selected.

Designs elements you add with Insert Designs are initially added to your design at a reduced size in the top left corner of your design. This is to make sure that any inserted design will fit inside the design you are working on. You can freely resize and move an inserted design, which is initially selected as a block when it is inserted. Remember to hold down the Ctrl key when resizing if you want to keep the proportions of the block.

Designs elements you add with Insert Embroideries are initially added to your design at a reduced size in the top left corner of your design. This is to make sure that any inserted embroidery will fit inside the design you are working on. You can freely resize and move an inserted embroidery, which is initially selected as a block when it is inserted. Remember to hold down the Ctrl key when resizing if you want to keep the proportions of the block.

Use the FilmStrip and/or slider bars to hide all objects except the satin borders and traveling running stitch used to create the trace. Select any satin border object in the trace, then right-click in the FilmStrip and select Global Properties. The Satin Border properties dialog box will appear. Make adjustments as desired and click OK. The new properties will be applied to all visible satin borders.

The dashed line used by Color Tolerance only shows the outside of the area that is selected by the current Color Tolerance value. Simply try the QuickTrace function and if the result is not satisfactory then Undo the result and retry the trace with a higher Color Tolerance.

This will happen when you select Gradient or Multi-Gradient Density for a fill area. Underlay stitches are only generated for fill areas with Normal Density selected. This is because the underlay stitching will spoil the effect of Gradient or Multi-Gradient Density. With Normal Density selected, some fill areas with intricate outlines or complex holes may not be able to create underlay.

If you have a fill area with a complex outline then this may cause the stitches to fill unevenly when you select Gradient or Multi-Gradient density. This is because of the way that the edge of the area interferes with the ideal spacing of the stitches. Gradient and Multi-Gradient density work best for areas with straight or smoothly curving sides. You could replace the Fill Area with a Freehand™ Fill, or edit the area to straighten the side that causes the uneven stitches.

The best size for a background picture is approximately 1000x1000 pixels (or greater). When using pictures significantly smaller than this 4D Design Creator will magnify it, but lines may appear jagged rather than smooth. For example, if a picture is loaded that is less than 500 pixels in both height and width it will automatically be doubled in size. The best way to produce a smooth effect is to rescan the picture.

If the picture you wish to use is only a small part of the picture that has been loaded, use Crop to remove the rest of the picture. If you loaded the picture in the ExpressDesign Wizard, use the Crop Picture page of the wizard. If you loaded the picture directly onto the Picture page, select the desired area of the picture, then use Crop.

If you are creating a design from a picture, without using the ExpressDesign Wizard, use the Design Area command in the Create window when you are ready to start creating the design. This is suitable to select the desired area of the picture when the area is not much smaller than the picture.

The QuickStitch™ features use defined color areas to place fill areas, motif fill areas and borders. However, the Color Tolerance function allows you to merge different color shades to change the size of this area. The filters may also be useful to create color areas. For example, use the Despeckle filter to remove small spots of color that are often found on scanned pictures. Also, some scanned or clip art pictures have thick outlines so there may be gaps between the areas that are larger than desired. Use the Outline Thinner to reduce the thickness of outlines to one pixel automatically.

If there is a gap where the same color flows into another area, the QuickStitch™ and QuickTrace functions will not work. Because gaps in a picture are often not very large, a good way to check whether a picture is suitable is to test whether the areas will flood fill and 'patch them up' as necessary.

How To Use

1. Click the Picture tab at the bottom of the screen.
2. Use Flood Fill to fill an area with the foreground color. If it does not have complete outlines, more of the picture will be flood filled than expected.
3. Click Undo.
4. Select the foreground color to be the same as the outline around the area.
5. Click Freehand Draw and select the third line thickness.
6. Zoom In to the outline to find the gaps, then draw lines to fill any gaps in the outline.
7. Select another color and test the fill again. When only the expected area is flood filled, the picture is ready for the QuickStitch™ functions.

If the control panel is 'floating' on top of the window, double-click the title bar and the control panel will move back to its original position.

If the control panel is docked on the wrong side of the window, click and drag the title bar to the middle of the right-hand edge of the window until the outline snaps into position on the right. Release the mouse button and the control panel will be dropped into its original position.

If this does not work, or the control panel is not visible, use Reset All Modules.

Note that Reset All Modules affects all modules in the 4D Embroidery System, so any changes to settings in each module will be reset. The recent files list on the File menu is also cleared, but this does not affect any files you have saved.

To use Reset All Modules:

1. Ensure your designs are saved in any 4D Embroidery System modules that are open.
2. Click 4D Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other 4D Embroidery System modules have closed, apart from 4D Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The next time you start 4D Design Creator, the control panel will be in the correct position.

This message appears if a .can file cannot be loaded. For example, it might have the extension .can, yet not be a proper design outline file.

The program cannot save the file. Ensure that the disk where you are trying to save the design is not write-protected, then try again.

Certain icons (for example Insert Object on the Edit toolbar in the Create window) are only highlighted once a design is shown on the screen. Also, when there is a design on the screen, some functions that might cause a mismatch between the size of the design and the size of the picture are not available in the Picture window.

If the control panel is 'floating' on top of the window, double-click the title bar and the control panel will move back to its original position.

If the control panel is docked on the wrong side of the window, click and drag the title bar to the middle of the right-hand edge of the window until the outline snaps into position on the right. Release the mouse button and the control panel will be dropped into its original position.

Using Reset All Modules in 4D Configure will also return the control panel to its original position. See GA018.

The origin is usually shown as a dark blue circle. It may be a different color, depending the underlying picture or background colors. Also, the origin can be moved anywhere on the work area. Try Zoom To Fit to see the whole work area.

If your design contains motif fill areas using MyMotifs, the MyMotifs will not be present, and cannot be used, in the 4D Embroidery System. Use 4D Fabric Decorator to load the .mot file created in your previous version of software, and add the motif to MyMotifs. Then, in 4D Design Creator, re-select the MyMotif for the motif fill area in your design.

Send To Wizard may not be used when there are objects in the design. When you use the Load Picture for New Design option in the ExpressDesign Wizard, the design area is also automatically created, so that you can begin to create your design when the wizard finishes. To make Send To Wizard available, click the Edit tab, click Display All Objects, click Make Block From Visible Area, then click Cut. This will remove all objects in the design. Click the Picture tab, then click Send To Wizard.

After you have made changes to your picture, it is recommended to use Save Picture As to save the modified picture with a new name, before using Send To Wizard.

This may happen if the outlines in the picture are only one pixel wide after the Monochrome Threshold page.

For Express Trace, return to the Outline Finder and Expander page, select Find Outlines and ensure Expand is set to 1.

For Express Border, first click Picture Options and set the Area Sensitivity to High. If this does not have the desired effect, return to the Monochrome Threshold page and adjust the slider so that more of the picture within the desired areas turns black. If this also selects unwanted parts of the picture, you may need to remove the unwanted areas in a picture editor.

To remove unwanted areas, use Load Picture on the Picture page to open the picture. Set the background color to white. Select unwanted areas with Box Select or Freehand Select and Delete them. Use Save Picture As to save the picture with a new name, in case you wish to make further edits, then click Send To Wizard.

This feature is not required in the ExpressDesign Wizard, hence it is not available. It is used in the Edit page when changing object properties.

QuickStitch™ will not create an area from part of the picture that is very small or very thin. This is because the area will either have insignificantly few stitches, or it is not wide enough for stitches to go across it. Try editing your picture to enlarge the area, so that it is big enough to be used as a QuickStitch™ area. Alternatively, use single or running stitches. For thin lines, use QuickTrace.

You have used Global Properties on the FilmStrip context menu to open the object properties dialog box. The Conversion feature has no effect when Global Properties is selected. Objects may only be converted one at a time with the Conversion feature.

If an area is too small or the outline of the area crosses itself, it may not always convert to a satin area. If the area is very small, adjust the outline to increase the size of the area. If the outline of the area crosses itself, adjust the outline to prevent this.

The Create window shows an approximate representation of the stitches, but the stitches are not created until you use 3D Create Stitches. Use 3D Create Stitches regularly to check the progress of your design.

This error can appear when you attempt to start 4D Design Creator. This will happen if you have installed any version 8.0, or later, 4D software, and the 4D Embroidery System software that is already installed has a later version than 4D Design Creator.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

When you compare the fill pattern in 3D Create Stitches to the Create window, you may notice that the pattern is repeated a different number of times. This is because the Create window shows a representation of the pattern only, whereas 3D Create Stitches shows the real stitches that have been created according to the selected design size. Use 3D Create Stitches regularly to see how your finished design will stitch out.

When viewing the Fill Properties dialog on your Windows 7 computer; it may look like the screenshots below

Installing the 4D Embroidery System 8.31 Update will resolve this issue.

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007.

This message may appear when creating an Express Trace design if the final picture has thick areas of solid color. Some or all parts of the design may not be created. Try using options in the wizard, on the Outline Finder and Expander page and/or the Monochrome Threshold page, to ensure the outlines are not too thick. Cancel the wizard, adjust the picture so that the outlines are easier to isolate with Monochrome Threshold, then open the picture in the ExpressDesign Wizard again.

This can happen if the outlines in your original picture are only one pixel wide. For example, there may be gaps or missing sections of the outline. If this happens, select Find Outlines on the Outline Finder and Expander page and ensure Expand is set to 1. This will thicken all the outlines so that they are traced correctly.

This can happen with a picture that has a border or background that is black or very dark, especially if the background or border cannot be removed with Monochrome Threshold.

For pictures with a dark border, it should be possible to remove the border on the Crop Picture page of the ExpressDesign Wizard. If this is not possible, edit the picture to remove the border or change the border color.

For pictures on a dark background, use an image editor to invert the colors in the picture or change the background color to a light color.

After editing the picture, load it again in the ExpressDesign Wizard.

Certain formats are limited to the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size this message would appear.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

Use 4D Configure to change the grid color. Follow the instructions in 4D Configure and select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid Color button.

Use Preferences to change the grid spacing.

Use 4D Configure to change the background color. Follow the instructions in 4D Configure and select the RGB values 200, 232, 247 in the Colors dialog box.

Use 4D Configure to alter the background color for the work area. 4D Configure may also be used to change the texture for modules that use texture.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any 4D Embroidery System modules that are open.
2. Click 4D Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other 4D Embroidery System modules have closed, apart from 4D Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

Use the Import Threads From Embroidery function to add other users’ thread definitions to your MyThreads database.

1. Start 4D Configure, then click Thread Manager.
2. Select Import Threads from Embroidery in the File Menu and an Open dialog box will appear.
3. Select the desired .vp3 embroidery file.
4. Click Open and any custom thread definitions that do not appear in your MyThreads will be added to the end of your MyThreads list.

To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

Click the 4D Configure icon to start 4D Configure. This will allow you to adjust the Send 1 and Send 2 options for your embroidery machine.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the 4D Embroidery System, close down your computer and restart. If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in 4D Configure. Otherwise, you either need a new version of the thread database, or a repair install of your 4D Embroidery System software. To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

If the error still appears, then repair the installation. First, delete the files named 'MySettings.mdb' and 'ThreadDatabase.mdb' from C:\4DEmbroidery\System.

This assumes you have installed your 4D Embroidery System software in the default location of C:\4DEmbroidery. If either file is not present then this is the reason for the error. The file names may simply be shown as 'MySettings' and 'ThreadDatabase'.

Put your 4D Embroidery System software DVD/CD in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges, custom Quick Color Themes, MyMachines, MyHoops and custom hoops to their installation states. Check Smart Update in 4D Configure after repairing the installation.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

This may happen if you are trying to view wmf (Windows Meta File) pictures as thumbnails in Windows® Vista. Windows® Vista does not provide thumbnail views of wmf pictures.

This message usually means that the MyFills database has been deleted or corrupted. This may be corrected by first attempting to Restore MySettings.

To Restore MySettings, you must have previously saved a copy of MySettings with Backup MySettings. Click Restore MySettings in 4D Configure and select the desired backup to restore. See the on-line help in 4D Configure for more information.

If the error still appears, then repair the installation. First, delete the file named 'MyFills.mdb' from C:\4DEmbroidery\System.

This assumes you have installed your 4D Embroidery System software in the default location of C:\4DEmbroidery. If the file is not present then this is the reason for the error. The file name may simply be shown as 'MyFills'.

Put your 4D Embroidery System software DVD/CD in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the MyFills database will be restored to its original installation state. This means that the MyFills database will be empty. If you had any MyFills, you will need to import them again.

This message usually means that the motif database has been deleted or corrupted. This may be corrected by repairing the installation.

First, delete the file named 'SystemMotifs.mdb' from C:\4DEmbroidery\System.

This assumes you have installed your 4D Embroidery System software in the default location of C:\4DEmbroidery. If the file is not present then this is the reason for the error. The file name may simply be shown as 'SystemMotifs'.

Put your 4D Embroidery System software DVD/CD in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the motifs will be restored.

This message appears if you try to select a motif from MyMotifs, and all the motifs have been deleted from MyMotifs. Use 4D Fabric Decorator to add at least one motif to MyMotifs.

This message usually means that the shape database has been deleted or corrupted. This may be corrected by repairing the installation.

First, delete the file named 'BorderShapes.bdr' from C:\4DEmbroidery\System.

This assumes you have installed your 4D Embroidery System software in the default location of C:\4DEmbroidery. If the file is not present then this is the reason for the error.

Put your 4D Embroidery System software DVD/CD in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the shapes will be restored.

This message appears on attempting to save the picture and the picture is not saved. For example, if you attempt to overwrite an existing picture that is read only or if you attempt to save the picture to a read only location such as a CD-ROM.

The 4D Embroidery System fill patterns are organized into groups by theme, and the fill pattern numbers have changed. Use the following list to find the matching or nearest matching pattern to your favorite fill patterns from previous versions of embroidery software. Patterns 1 to 20 are the same. Some patterns have not been retained.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

To search within the FAQs for information on an error message, copy the text, or number, of the error message into the search field, checking that you have used the correct spelling.

Note the following:

• Sometimes a short query works better (use the one or two most distinctive words).
• Try using the error text and the number in separate searches.

Some information is provided with the software:

• A printed User's Guide is included with most products. It contains QuickStart exercises to introduce you to the software.
• The Help file also includes the QuickStart exercises.
• A larger Reference Guide, containing 'How to use' exercises is present on the product CD or DVD in PDF format.

Further learning materials can be found in the 4D Embroidery Learning Center. On your computer go to Start, All Programs, 4D Embroidery System, then choose Learning Center.

• Tutorials are interactive training exercises that give you a step-by-step demonstration of the QuickStart Exercises for many of the 4D Embroidery System modules.
• Video Demonstrations show how to use the software, and the samples produced.
• Inspiration Guides show how to use selected software features (you can download related sample files).

The best way to search for information in the FAQs is to use a short query, checking that you have used the correct spelling.

Note the following:

• A query using one or two distinctive words often works best.
• Two separate searches may work better than one for a complex issue.

For example, instead of "How do I send a design to my embroidery machine?" use "send design".

Due to some minor changes in Windows 7 the 8.31 Update is required.

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007

To try to determine the cause of any odd difficulties with the 4D Embroidery System, the best method is to reboot the computer in safe mode. If the problem is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyze the cause and reconfigure your computer if necessary.

To start Windows in Safe Mode

1. Close all programs.
2. Use the shortcut Alt + F4 (hold down the Alt key, then press F4 once) and the Shut Down Windows dialog box will appear.
3. In the drop-down list, select Restart. Click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.

When you hold down the F8 key, your computer may beep rapidly and report keyboard errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until you have the Startup Menu on your screen.

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia website and download and install the latest version of the Flash Player.

Free upgrades are not supplied with printed manuals. However, the reference manuals are supplied as PDF documents that you can view on screen or print. They are in the 'Reference Guides' area of the installation (usually C:\4DEmbroidery\Guides\Reference\MainModules\).

Alternatively, consult the Help system in each program for information on how to use the program features.

Database drivers are normally found installed on most computers - they are commonly installed as part of the installation of Microsoft® Office or as an upgrade of key components of the operating system.

Key components of the 4D Embroidery System need to be able to use these drivers. Therefore, any difficulties in using these drivers may affect the functionality of certain features of the 4D Embroidery System. Examples include changing a thread color in any module and/or Motif Fill/Line properties in 4D Design Creator.

If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix described below. Otherwise, install the drivers manually as follows:

Installation of the Database files

1. Insert your 4D Embroidery System software DVD/CD.
2. Close the menu screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder - where D:\ is the name of your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This should take a few moments for the files to be installed.
8. After the installation is complete, reboot your computer and continue to use your 4D Embroidery System.
9. If you are still having difficulties, use the Database Driver Fix that follows.

Database Driver Fix

1. Insert your 4D Embroidery System software DVD/CD.
2. Close the menu screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder - where D:\ is the name of your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A window will appear briefly on the screen.
6. Continue to use your 4D Embroidery System.

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia website and download and install the latest version of the Flash Player.

Due to the individual offers/discounts offered by our dealers, we cannot give you an exact price.

Please contact your local dealer for prices, as well as advice on the software choices that would best suit your needs.

You are permitted to install your software onto a secondary computer – i.e. to install it onto your Desktop computer and your laptop computer.

You only have one dongle per software package; so you are limited to using the software on one computer at a time.

The 4D Embroidery System software is created to run on a Windows environment.

It may be possible to run the 4D Embroidery System on a Mac that is running Virtualization Tools like Boot Camp or Parallels to simulate a Windows environment, however installation on these environments is not supported.

The web link (URL) in the email may have been cut in half by your email program, or the space characters may have been corrupted.

Broken Line

Copy and paste the URL into Notepad, and delete any line breaks with the Backspace or Delete key.

It is easier to do this if Word Wrap (in the Format menu) is switched off.

Copy and paste the edited URL back into your browser.

Corrupted Spaces

Copy and paste the URL into Notepad, and replace any occurrence of '%20' with a space character.

Copy and paste the edited URL back into your browser.

Note: '%20' in a URL is not always a corrupted space character, but this can often work.

If you had previously had the 3D Embroidery System installed on the same computer, then it is likely that you had the drivers that came with the 3D software installed as well.

The 4D Embroidery System software communication requires that you have the 4D drivers installed for your machine/USB device.

The steps below will remove the 3D drivers from your computer and allow you to install the 4D drivers.

Unplug all VSM communication devices/machines from your computer.
1. Insert your 4D Embroidery Software CD into your computer.
2. Click on the Install Drivers for Windows Vista / XP from the Menu screen.
3. Follow the on-screen installation instructions.
4. Reboot your computer if prompted.
5. Continue to follow the on-screen installation instructions that appear after you have rebooted..
6. The drivers should start installing; follow the on-screen instructions as they appear.

If you are still unable to communicate with your Embroidery Machine; then please use the CC007.

To download and install device drivers for a 64-bit operating system, see SM015.

If you communicate with your embroidery machine using the Embroidery Machine Communication icon; then a number of factors may affect your ability to communicate.

Use the Embroidery Machine Communication Wizard for further instructions on resolving those issues.

This message will appear when trying to start a module if the 4D Embroidery System cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer.

This message will appear if the dongle driver is not accessible, has been removed or has not been installed correctly.

First, ensure you are logged onto your computer with full administrator rights and attempt to use the desired 4D Embroidery System module. If the error message no longer appears, then the user name you originally tried to use is too restricted to use the 4D Embroidery System.

Otherwise, use the dongle driver installation utility in the \Technical\Dongle Driver folder of your 4D Embroidery System CD/DVD. Ensure you are logged onto your computer with full administrator rights before using the dongle driver installation utility.

The Embroidery System 8.1 and later uses new features that are only found in the HASP SRM driver. The Hasp License Manager Service (C:\Windows\System32\hasplms.exe) components of these drivers is needed to both update your dongle to use the features of the HASP SRM drivers and allow the software to open.

Some security software (specifically the firewall component) may try to block the hasplms.exe file from fully accessing the dongle components of your computer. This may cause your dongle to flash.

During the 4D Embroidery System 8.1 install, most security software will give you the option to 'Allow' or 'Deny' the hasplms.exe file the access that it needs; at this time you should click 'Allow'.

After re-configuring the Anti-Virus / Firewall software:

• When updating to 4D Embroidery Software 8.1 re-run the update and then run the 4D Embroidery System
• When installing 4D Embroidery Software 8.1 browse to the Technical\Dongle Driver on the DVD and run the HaspUserSetup.exe followed by the FirmwareUpdate.exe and then run the 4D Embroidery System

Norton Internet Security 2008

1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

McAfee SecurityCenter

1. Open the McAfee SecurityCenter
2. Click on the Advanced Menu option at the bottom left of the screen.
3. Click on the Configure button on the left of the screen.
4. Click on the Internet & Network option.
5. Click on the Advanced... button. The Firewall window will open.
6. Click on Program Permissions option.
7. Select the Aladdin HASP License Manager Service entry.
8. Click the Grant Full Access option from the Action section in the bottom right of the screen.

ZoneAlarm

1. Open ZoneAlarm.
2. Click on the Program Control menu on the left of the screen.
3. Click on the Programs tab on the top right of the screen.
4. Right click on all the question marks (?) symbols for the Aladdin HASP License Manager entry; select Allow from the context menu.

Panda Internet Security 2007

1. Open Panda
2. Within the Security protection section; click on the Settings... button. Another dialog box will open.
3. Click on the Firewall button on the left of the screen.
4. In the "Programs with access to the network" section; click on the Settings... button.
5. Select the Aladdin HASP License Manager Service.
6. Click on the Communication drop-down list
7. Select "Inbound and Outbound" from the list.
8. Click Close.
9. Click OK
10. Restart your computer.

McAfee 2005/2006

1. Right-click the McAfee icon in the system tray.
2. Left-click the Personal Firewall. This will open the Security Window.
3. Click Internet Applications from the left column.
4. Find hasplms.exe/HASP License Manager Service under Application Name. Highlight by clicking on hasplms.exe/HASP License Manager Service
5. In the lower right hand corner, click "Allow Full Access".
6. Exit this window.

Norton 2005/2006

1. Open Norton Internet Security. The Norton Internet Security windows will open.
2. Click the Status & Settings option if you are not already on that screen.
3. Click the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
4. Click the Configure button. A new Norton Internet Security window will open.
5. Click the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see hasplms.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click the OK button. This will close the 2nd Norton Internet Security windows.
10. Close the first Norton Internet Security window.

This error is given when Anti-Virus / Firewall software is preventing the Aladdin HASP (dongle) software communicating with the dongle. This may cause the dongle to flash.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

This error is given when attempting to update the Aladdin HASP (dongle) firmware to the version required by 4D Embroidery System 8.1 or later.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

After re-configuring the Anti-Virus / Firewall software :-

When updating to 4D Embroidery Software 8.1 re-run the 8.1 Update and then run the 4D Embroidery System

When installing 4D Embroidery Software 8.1 CD/DVD, browse to the Technical\Dongle Driver on the CD/ DVD, run the FirmwareUpdate.exe (click the Apply update button) and then run the 4D Embroidery System

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.

Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.

Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

The pen must be close to the drawing surface of the drawing tablet, but not touching, when you press the right-click button on the pen. If the mouse pointer is moving as you move the pen, then you are close enough to the tablet to use the right-click button.

The information provided with the drawing tablet indicates that is recommended to have the tip of the pen within 5mm of the drawing surface when using the button on the pen.

Also, the mouse pointer must be over the work area (drawing area) on the 4D screen when you right-click to cancel a function or see a popup menu.

If the right-click button on the pen still has no effect, it is likely that the button has been re-assigned to a different function in the tablet setup utility. Start the tablet setup utility and ensure the button is assigned to the right-click function.

The CD provided with the 4D Inspira Drawing Kit contains a tutorial about the graphics tablet. To start the tutorial:

1. Insert the CD into your computer. The menu of options on the CD should appear. (If it does not, browse to the CD and double-click the 'Menu.exe' file.)
2. Click the 'Install Tablet or Run Tutorials' option.
3. Click the 'Tutorial' option and the tutorial will start.

If desired, for additional information, also select the 'User's Manual' option on this menu.

The installation program will by default put the embroidery system onto drive C:.

The drive letter that the embroidery system will install to is shown during the install and can be changed by the user.

The drive or partition that the embroidery system is installed to will make no difference to its operation.

Your icon association is set up during installation. You will have to re-install.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error will appear if you do not have any 4D Embroidery Software programs installed; and you try to install the 4D Embroidery System 8.1 Program Update.

You will only need to install the 4D Embroidery System 8.1 Program Update after installing any version 8.0 of 4D Embroidery Software.

In the event that you have already installed your software; the Product License Code can be retrieved by using the 4D Product License Code Extractor utility in the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.

1. Open Windows Explorer.
2. Browse to the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.
3. Follow the instructions in the 4D License Code Extractor.rtf file.

If you have lost your Product License Code sheet AND you do not have access to the computer that the software was installed on; you should contact Software Support, who will be able to retrieve your Product License Code from your record in the VSM Software Product Registration Database.

Please note that Software Support will only be able to retrieve this information if you had previously registered your software.

When creating a new file, the largest size available is 2000 x 2000. If you enter dimensions smaller than 16 or larger than 2000 pixels, this message will appear. Choose a different size and try again.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card. Wait until the first module has finished writing and then try again.

This message appears if there is no disk inserted in the floppy disk drive of your computer when you select the Send To function.

This message appears if the disk inserted in the floppy disk drive of your computer when you select the Send To function is write-protected.

This message appears if a 720K floppy disk is inserted in the floppy disk drive of your computer when you select the Send To function. Replace with a 1.44MB disk.

This message appears if the d-Card Reader/Writer is not connected correctly to a USB port of your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you select the Send To function.

This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the d-Card Reader/ Writer when you select Send To; replace with a Personal d-Card.

This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a program that can update your Husqvarna Viking Designer II sewing machine software. If you do not wish to update at this time, click OK to continue the Send To procedure. The update program will be erased when the embroideries are written to the d-Card.

This message appears if the Reader/Writer is not connected correctly to your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no Embroidery Card inserted in the Reader/Writer when you select the Send To function.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if the Husqvarna Viking Designer SE is not connected correctly to a USB port of your computer when you select the Send To function. The error message will appear after trying to connect for 2 seconds. Plug in or turn on the embroidery machine, then click OK.

This message will appear if you attempt to send a font when another 4D Embroidery System module is already part way through sending to the same machine. Wait until the first module has finished writing and then try again.

This message may appear if there is a communication error while sending a font. Check the cable connections and the settings in 4D Configure. Ensure the Designer SE Communication module is started and try again.

This message appears if you attempt to send a font and the Designer SE Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Designer SE Communication button. Ensure the system tray icon shows that communication is established and try again.

This message will appear if there is no USB Embroidery Stick connected to your computer when you use the Send To function.

This message will appear if there is a problem when attempting to save an embroidery on a connected USB Embroidery Stick. For example, if there is not enough room on the USB Embroidery Stick. If you are sure that you have enough space on your USB Embroidery Stick, restart your computer and try again.

This message appears if the embroidery you are trying to send is larger than the dimensions that will fit in the optional Mega Hoop (150x360mm).

This message will appear if more than one USB Embroidery Stick is detected. You must disconnect one of the USB Embroidery Sticks to continue.

This message will appear if do not have a Designer I USB Embroidery Stick attached to your computer. For example, perhaps you have attached a Designer SE USB Embroidery Stick. Either attach a Designer I USB Embroidery Stick to your computer, or attach an unformatted USB stick and prepare it with Format USB Embroidery Stick in 4D Disk Manager USB.

This message will appear if you attempt to send an embroidery with a very large stitch count, such that it is too large to fit on one disk. Use 4D Design Aligner to split the embroidery and stitch it out in sections.

These are the most likely situations in which this message will appear:

• The USB storage device is write protected. Correct this by removing the write protection or using a different USB storage device.
• There was an interruption while formatting, such as disconnecting the USB storage device. Correct this by ensuring the USB storage device is properly connected and use Format USB Embroidery Stick in 4D Disk Manager USB again.

This can happen if you have a similar USB storage device connected to your computer. Most USB storage devices use a generic connection method, and such devices look the same to the Send To function as the USB Embroidery Stick. Before using Send To again, check any such USB storage devices and ensure that the file called '# send.vp3' does not appear in any of their root folders.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if the top or bottom thread is broken in the Huskygram/POEM/EU embroidery machine. Rethread or thread a new bobbin, then restart.

This message appears if either the top or the hook cover is open in the Huskygram/POEM/EU embroidery machine. Close the cover, then restart.

Occasionally a Huskygram/POEM/EU machine will switch on in the wrong state and will not accept data. If so switch the Huskygram/POEM/EU off and then back on.

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue.

You should not have this error when you send designs to the USB Embroidery Stick - if it is already configured in 4D Configure.

User Account Control can also affect the running of Smart Update. See CC015.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to communicate again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SendToMachine.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SendToMachine.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Send 1 (or Send 2) to send a design to your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit the design to be sent to your embroidery machine.

The User Account Control message will appear each time you use Send 1 (or Send 2) to send a design to your embroidery machine.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card or machine. Wait until the first module has finished writing and then try again.

This message will appear if any part of the Send To system is missing or corrupt. Shut down your computer. Then start it and try again. If the message appears again, you may need to reinstall the 4D Embroidery System.

This message will appear if you attempt to send an embroidery, but there is no embroidery loaded so no stitches can be sent. Load the desired embroidery and try again.

Open the 4D Configure setup utility. On the Send 1 or Send 2 tab, check that the correct option is selected for your embroidery machine, Reader/Writer or card station. For example, if your device uses a Com port, ensure the correct Com port is selected.

This message appears if the embroidery machine is not connected correctly to a USB port of your computer when you select the Send To function. The error message will appear after trying to connect for 2 seconds. Plug in or turn on the embroidery machine, then click OK.

This message may appear if there is a communication error while sending a font. Check the cable connections and the settings in 4D Configure. Ensure the Embroidery Machine Communication module is started and try again.

This message appears if you attempt to send a font and the Embroidery Machine Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Embroidery Machine Communication button. Ensure the system tray icon shows that communication is established and try again.

This message appears if you attempt to send embroideries and the Embroidery Machine Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Embroidery Machine Communication button. Ensure the system tray icon shows that communication is established and try again.

If your computer is Windows® Vista 64-bit, you should be using the CC007.

These drivers will only work on Windows® Vista 64-bit computers. Use the steps below to find out if your computer is 32-bit or 64-bit Windows® Vista.

1. Click on the Start menu
2. Right-click on the Computer option.
3. Click the Properties option from the bottom of the list. A 'System information' screen will appear.

The 'System type:' setting will tell you whether you have a 32-bit or 64-bit version of the Windows® Vista operating system.

The 4D Device Drivers can be found by using Smart Update.

See CC007 for details on Smart Update.

If you have a 64-bit Operating System, then you need to download and install the latest 4D 64-bit Device Drivers. See SM015.

This message will appear if the software in your embroidery machine does not support direct transfer from 4D Embroidery System modules. The latest embroidery machine software is available on the Internet from the Pfaff web site. If you do not have an Internet connection, your dealer will be able to update your embroidery machine.

This message appears if you attempt to send an embroidery without being connected to a Pfaff creative 2170/2144/2140. The error message will appear after trying to connect for 2 seconds. Plug in or turn on the Pfaff creative 2170/2144/2140 embroidery machine, then click OK.

This message appears if there is no room in the Machine Memory to transfer the embroidery you have selected. Delete some embroideries, then try again.

This message will appear if you are already connected to your embroidery machine with the 4D File Assistant accessory. Close 4D File Assistant to make the connection available to other 4D Embroidery System modules.

This message appears if you attempt to send an embroidery without being connected to a Pfaff creative smart card station. Plug in or turn on the Pfaff creative smart card station, then try again.

This message appears if you attempt to send an embroidery to the Pfaff creative smart card station and there is no card of the correct type in the smart card station. If you are sending an embroidery for a 2170/2144/2140 embroidery machine, insert a creative personal card. If you are sending an embroidery for a 2134/2124 embroidery machine, insert a creative personal smart card.

This message appears if you attempt to send an embroidery to a creative card in the creative smart card station that has pre-programmed embroideries, and is set as read-only. Replace the card with a personal card and try again.

Open the 4D Configure setup utility. On the Send 1 or Send 2 tab, check that the Com port (serial port) is set correctly for transfer to your creative 2170/2144/2140 machine.

Check your 2170/2144/2140 machine User's Guide for information on how to adjust for different hoop sizes.

If you are having repeated but intermittent errors between your computer and the Pfaff creative 2170/2144/2140, it is possible that there is electrical interference between them. Use the following procedure to clear the connection:

1. Ensure the 4D File Assistant accessory is closed.
2. Switch off your creative 2170/2144/2140.
3. Eject the creative Card from the second slot.
4. Eject the PC Card from the creative 2170/2144/2140 and unplug the other end of the cable from your computer.
5. Wait 30 seconds.
6. Connect the cable to your computer and plug the PC Card back into the creative 2170/2144/2140.
7. If required, plug the desired creative Card into the second slot.
8. Switch on your creative 2170/2144/2140.
9. Try to send an embroidery.

This message will appear if the embroidery you are attempting to send is more than 140mm wide, but would fit if it was rotated; that is it is between 140mm and 225mm wide, and less than 140mm high. Click Yes to continue. If you click No, the embroidery will not be sent.

This message appears if an embroidery is larger than 225mm x 140mm, or if an embroidery is not centered so that its start point will place part of it outside a design area of 225mm x 140mm. Click OK. If the embroidery is 225mm x 140mm or smaller, center the embroidery, then transfer it again. If the embroidery is larger than 225mm x 140mm, use an appropriate 4D Embroidery System module to scale or resize it to fit, or use 4D Design Aligner to split it for stitching in the Grand Hoop.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

SHV files, along with MHV, DHV and PHV, are all system files which 4D Disk Manager USB creates for the Designer I to read. SHV files contain the embroideries and can be opened by the 4D Embroidery System, as with any other embroidery file type.

This message will appear if the embroidery you are attempting to load is more than 150mm wide, but would fit if it was rotated; that is it is between 150mm and 360mm wide, and less than 150mm high. Click Yes to continue.

This message appears if the embroidery you are trying to load onto the screen is larger than the dimensions that will fit in the optional Mega Hoop (150x360mm).

If there are 36 embroideries on the design menu into which you are trying to load designs, this message appears. Select another design menu and try again.

This message appears when you try to load more embroideries if there is already as much data on the design menu(s) as will fit on a floppy disk. Delete one or more embroideries and try again.

This message appears if there is no disk inserted in the floppy disk drive of your computer when you select the Write Disk function.

This message appears if the disk inserted in the floppy disk drive of your computer when you select the Write Disk function is write-protected.

This message appears if a 720K floppy disk is inserted in the floppy disk drive of your computer when you select the Write Disk function. Replace it with a 1.44MB disk.

This message appears if there is no disk inserted in the floppy disk drive of your computer when you select the Read Disk function.

This message may appear if a disk has been pulled out of the computer during the writing process. Try writing to the disk again.

Certain Main toolbar icons (Save As, Multi-Save and Real Size) and all Edit toolbar icons are only highlighted once an embroidery is shown on the screen. This is also true for the corresponding menu options.

First try another disk. If the problems are limited to one disk, try formatting it fully. If you still experience problems, throw it away.

The Print Preview function always starts at Menu 1. Click Next Page or the Page Down key to see subsequent menus. Set the print range to the desired page numbers that correspond to the menus you wish to print; otherwise four pages will always be printed.

You cannot simply copy embroideries (eg *.hus files) onto a floppy disk. You must use the Send To function or Disk Manager. Use Send To to transfer one embroidery to a floppy disk. Use Disk Manager to transfer multiple embroideries to a floppy disk for your Designer I.

4D Disk Manager USB is in the QuickLink Accessories. To see the QuickLink Accessories either:

• Click the QuickLink menu, then move the mouse pointer down to Accessories.
  or
• Click the down-arrow next to Accessories on the QuickLink toolbar.

In either case, click 4D Disk Manager USB to start it.

If 4D Disk Manager USB does not appear in the QuickLink Accessories, use Machine Manager in 4D Configure to add the Designer I to MyMachines.

The 4D Embroidery System records the actual thread color chosen. The machine uses fewer colors, so there is a conversion when the data is sent to the machine. To ensure that the name shown on the machine matches the color chosen on the computer, use only the Quick Colors and set the default thread manufacturer in 4D Configure to Sulky Rayon.

Refer to the Thread Colors and Embroidery Machines section of the 4D Configure Reference Guide, provided as a PDF for viewing and printing. To find it, click Start, All Programs, 4D Embroidery System, Reference Guides, Main Modules, then double-click 4DConfigureReferenceGuide.pdf.

This message will appear if you use Read Stick or Write Stick but you have no Designer I USB Embroidery Stick attached to your computer. For example, perhaps you have attached a Designer SE USB Embroidery Stick. Either attach a Designer I USB Embroidery Stick to your computer, or attach an unformatted USB stick and prepare it with Format USB Embroidery Stick.

This message will appear if there is an error while reading a USB Embroidery Stick. The most likely cause is removing the USB Embroidery Stick while it is still being read.

This message will appear if you use the Read Stick or Write Stick function and more than one USB Embroidery Stick is detected. You must disconnect one of the USB Embroidery Sticks to continue.

It is possible that another USB storage device has been formatted as a USB Embroidery Stick. To determine if this is the case, remove your USB Embroidery Stick then use Read Stick. If the contents of a USB Embroidery Stick are loaded into the 4D Disk Manager USB screen then the USB storage device has been formatted as a USB Embroidery Stick. Ensure any unique embroideries or fonts on the USB storage device are saved or backed up, then use Windows® Explorer to remove the VFD files from the USB device.

This message will appear when a disk image on screen contains too much stitch data to fit on the disk image on the USB Embroidery Stick. The free space indicated on the 4D Disk Manager USB screen for each disk image is an approximation. Sometimes, more space is required on the USB Embroidery Stick than indicated on screen. Delete some embroideries from the disk image, or move some embroideries to a different disk image. Then try Write Stick again.

This message will appear if you attempt to use the Format USB Embroidery Stick function, and there is no suitable USB storage device attached.

This message will appear if you attempt to format a USB Embroidery Stick that is already formatted. If you wish to go ahead and re-format the USB Embroidery Stick, click Yes. Otherwise, click No to leave the contents of the USB Embroidery Stick unchanged.

These are the most likely situations in which this message will appear:

• There is no USB storage device attached to your computer. Correct this by attaching a USB storage device. If a device is already connected, ensure it is firmly connected. Also check that other USB devices are functioning correctly on the USB port you are using.
• The USB storage device is write protected. Correct this by removing the write protection or using a different USB storage device.
• There was an interruption while formatting, such as disconnecting the USB storage device. Correct this by ensuring the USB storage device is properly connected and use Format USB Embroidery Stick again.
• The USB storage device does not have enough free space to be formatted. Correct this by making free space on the USB storage device, or by using a different USB storage device with at least 25Mb of free space.

This message appears whenever you delete one or more embroideries from the thumbnail pane. This message appears because the action cannot be undone, giving you the opportunity to cancel the delete operation. Click Yes to go ahead and delete the embroideries, or No to cancel deleting the embroideries.

This message appears if an error occurs while using the Save Disk function to save a copy of a disk image. This might occur if, for example, you are trying to overwrite a previously saved disk but the file is read only, you have tried to save to a folder or drive that was removed part way through saving the file, and so on.

This message appears if an error occurs while using the Load Disk function to load a copy of a disk image. This might occur if, for example, you are trying to load a saved disk that is corrupt, you have tried to load from a folder or drive that was removed part way through loading the file, and so on.

When you right-click a menu, there may be a pause while the embroideries on the menu are displayed on the screen, before the menu appears. This only happens if you have not already viewed the contents of the disk or menu.

If you browse a USB Embroidery Stick in Windows® Explorer, you will see file names that start with 'VFD' (for Virtual Floppy Disk). Each file is approximately 2Mb in size and 12 of these are the disks you see in the disk pane. There are also other files used for organizing the USB Embroidery Stick.

As the SHV and DHV files are embedded in the VFD files, it is not possible to browse them separately. You must use 4D Disk Manager USB to access them on the USB Embroidery Stick.

It is possible, but not recommended, to store other files on a USB Embroidery Stick. However, any such files will be ignored by both 4D Disk Manager USB and the Husqvarna Viking Designer I USB.

For example, if you use Windows® Explorer to copy embroidery files in .hus, .vp3 or .shv format to a USB Embroidery Stick, these will not be read by either 4D Disk Manager USB or your Husqvarna Viking Designer I USB.

Generally, other files will be ignored by both 4D Disk Manager USB and the Husqvarna Viking Designer I USB. However, if large files are stored on a USB Embroidery Stick, this may prevent your Husqvarna Viking Designer I USB from reading the USB Embroidery Stick.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts. It is recommended to run Smart Update at least once every 30 days. The 4D Embroidery System will inform you if you have not used Smart Update in the last 30 days.

This will happen if you have a module open when you click Reset All Modules in 4D Configure. Close all 4D Embroidery System modules, then start 4D Configure and click Reset All Modules again.

Reset All Modules will attempt to close all open 4D Embroidery System modules. However, if you have a design which has unsaved changes in a module, the module will display a message asking you to save changes or cancel. This message may be behind the "Please confirm that all modules except 4D Configure are now closed" message, so check the Windows® Taskbar to ensure that only 4D Configure is still running.

To use Smart Update:

1. Ensure your dongle supplied with your 4D Embroidery Software is connected to your computer.
2. Ensure you are connected to the Internet.
3. Start 4D Configure (select Start, All Programs, 4D Embroidery System, 4D Configure).
4. Click the Smart Update button.
5. Your Internet browser will start and display the first Smart Update page.
6. Click the green arrow to see the next page containing the Smart Updates you need.
   If you have already downloaded and installed all the Smart Updates you are eligible for, there will be no Smart Updates listed.
7. Click the disk icons for the desired updates and download them. Make a note of where you save the updates.
8. After you have finished downloading the updates, they must still be installed on your computer. If you did not save the updates on your Windows Desktop, use Explorer to browse to the location where you saved the updates.
9. Double-click each new update to install it.

The "A sharing violation occurred while accessing C:\4DEmbroidery\System\Utilities\Registration.tpl." message may appear if you accidentally double click the Register or Smart Update button in 4D Configure.

This will be followed by a "Failed to create HTML page" message.

Click OK to any warning messages that appear, and continue, being sure to make sure that you only click on the button once when you use them next time.

This error message is displayed when the dongle has been removed, or if the dongle drivers need to be updated.

• Check that the dongle is firmly plugged into the USB port.
• Update your dongle drivers using the HASPUserSetup.exe program in the 'Technical\Dongle Driver' folder on your 4D Embroidery System CD/DVD.

To drag and drop embroideries onto the work area, start 4D Organizer. (Alternatively, if you do not have 4D Organizer, right-click the Windows® Start button, then Explore to start Windows® Explorer.)

Then follow the instructions in the online help under Drag and Drop.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded into the module from a floppy disk, then closed and the floppy disk removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

The module cannot save the file. Ensure that the disk where you are trying to save the embroidery is not write-protected, then try again.

For instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

Use 4D Configure to change the background color. Follow the instructions in 4D Configure and select the RGB values 200, 232, 247 in the Colors dialog box.

Use 4D Configure to alter the background color for the work area. 4D Configure may also be used to change the texture for modules that use texture.

Use 4D Configure to alter the background color for the work area and Real Size. 4D Configure may also be used to turn the texture on or off.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any 4D Embroidery System modules that are open.
2. Click 4D Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other 4D Embroidery System modules have closed, apart from 4D Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

To search within the FAQs for information on an error message, copy the text, or number, of the error message into the search field, checking that you have used the correct spelling.

Note the following:

• Sometimes a short query works better (use the one or two most distinctive words).
• Try using the error text and the number in separate searches.

Some information is provided with the software:

• A printed User's Guide is included with most products. It contains QuickStart exercises to introduce you to the software.
• The Help file also includes the QuickStart exercises.
• A larger Reference Guide, containing 'How to use' exercises is present on the product CD or DVD in PDF format.

Further learning materials can be found in the 4D Embroidery Learning Center. On your computer go to Start, All Programs, 4D Embroidery System, then choose Learning Center.

• Tutorials are interactive training exercises that give you a step-by-step demonstration of the QuickStart Exercises for many of the 4D Embroidery System modules.
• Video Demonstrations show how to use the software, and the samples produced.
• Inspiration Guides show how to use selected software features (you can download related sample files).

The best way to search for information in the FAQs is to use a short query, checking that you have used the correct spelling.

Note the following:

• A query using one or two distinctive words often works best.
• Two separate searches may work better than one for a complex issue.

For example, instead of "How do I send a design to my embroidery machine?" use "send design".

To try to determine the cause of any odd difficulties with the 4D Embroidery System, the best method is to reboot the computer in safe mode. If the problem is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyze the cause and reconfigure your computer if necessary.

To start Windows in Safe Mode

1. Close all programs.
2. Use the shortcut Alt + F4 (hold down the Alt key, then press F4 once) and the Shut Down Windows dialog box will appear.
3. In the drop-down list, select Restart. Click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.

When you hold down the F8 key, your computer may beep rapidly and report keyboard errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until you have the Startup Menu on your screen.

Free upgrades are not supplied with printed manuals. However, the reference manuals are supplied as PDF documents that you can view on screen or print. They are in the 'Reference Guides' area of the installation (usually C:\4DEmbroidery\Guides\Reference\MainModules\).

Alternatively, consult the Help system in each program for information on how to use the program features.

Due to the individual offers/discounts offered by our dealers, we cannot give you an exact price.

Please contact your local dealer for prices, as well as advice on the software choices that would best suit your needs.

You are permitted to install your software onto a secondary computer – i.e. to install it onto your Desktop computer and your laptop computer.

You only have one dongle per software package; so you are limited to using the software on one computer at a time.

The 4D Embroidery System software is created to run on a Windows environment.

It may be possible to run the 4D Embroidery System on a Mac that is running Virtualization Tools like Boot Camp or Parallels to simulate a Windows environment, however installation on these environments is not supported.

The web link (URL) in the email may have been cut in half by your email program, or the space characters may have been corrupted.

Broken Line

Copy and paste the URL into Notepad, and delete any line breaks with the Backspace or Delete key.

It is easier to do this if Word Wrap (in the Format menu) is switched off.

Copy and paste the edited URL back into your browser.

Corrupted Spaces

Copy and paste the URL into Notepad, and replace any occurrence of '%20' with a space character.

Copy and paste the edited URL back into your browser.

Note: '%20' in a URL is not always a corrupted space character, but this can often work.

If you had previously had the 3D Embroidery System installed on the same computer, then it is likely that you had the drivers that came with the 3D software installed as well.

The 4D Embroidery System software communication requires that you have the 4D drivers installed for your machine/USB device.

The steps below will remove the 3D drivers from your computer and allow you to install the 4D drivers.

Unplug all VSM communication devices/machines from your computer.
1. Insert your 4D Embroidery Software CD into your computer.
2. Click on the Install Drivers for Windows Vista / XP from the Menu screen.
3. Follow the on-screen installation instructions.
4. Reboot your computer if prompted.
5. Continue to follow the on-screen installation instructions that appear after you have rebooted..
6. The drivers should start installing; follow the on-screen instructions as they appear.

If you are still unable to communicate with your Embroidery Machine; then please use the CC007.

To download and install device drivers for a 64-bit operating system, see SM015.

If you communicate with your embroidery machine using the Embroidery Machine Communication icon; then a number of factors may affect your ability to communicate.

Use the Embroidery Machine Communication Wizard for further instructions on resolving those issues.

This message will appear when trying to start a module if the 4D Embroidery System cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer.

The dongle and all our other USB devices work with USB 2.0 ports.

This can happen if you unplug your dongle or other USB device and then plug it back into a different USB port. When this happens, it is detected as a new hardware item and the driver is installed on the alternative USB port. Wait for the hardware wizard to finish installing the driver, then continue using the software as usual.

This message will appear if the dongle driver is not accessible, has been removed or has not been installed correctly.

First, ensure you are logged onto your computer with full administrator rights and attempt to use the desired 4D Embroidery System module. If the error message no longer appears, then the user name you originally tried to use is too restricted to use the 4D Embroidery System.

Otherwise, use the dongle driver installation utility in the \Technical\Dongle Driver folder of your 4D Embroidery System CD/DVD. Ensure you are logged onto your computer with full administrator rights before using the dongle driver installation utility.

The Embroidery System 8.1 and later uses new features that are only found in the HASP SRM driver. The Hasp License Manager Service (C:\Windows\System32\hasplms.exe) components of these drivers is needed to both update your dongle to use the features of the HASP SRM drivers and allow the software to open.

Some security software (specifically the firewall component) may try to block the hasplms.exe file from fully accessing the dongle components of your computer. This may cause your dongle to flash.

During the 4D Embroidery System 8.1 install, most security software will give you the option to 'Allow' or 'Deny' the hasplms.exe file the access that it needs; at this time you should click 'Allow'.

After re-configuring the Anti-Virus / Firewall software:

• When updating to 4D Embroidery Software 8.1 re-run the update and then run the 4D Embroidery System
• When installing 4D Embroidery Software 8.1 browse to the Technical\Dongle Driver on the DVD and run the HaspUserSetup.exe followed by the FirmwareUpdate.exe and then run the 4D Embroidery System

Norton Internet Security 2008

1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

McAfee SecurityCenter

1. Open the McAfee SecurityCenter
2. Click on the Advanced Menu option at the bottom left of the screen.
3. Click on the Configure button on the left of the screen.
4. Click on the Internet & Network option.
5. Click on the Advanced... button. The Firewall window will open.
6. Click on Program Permissions option.
7. Select the Aladdin HASP License Manager Service entry.
8. Click the Grant Full Access option from the Action section in the bottom right of the screen.

ZoneAlarm

1. Open ZoneAlarm.
2. Click on the Program Control menu on the left of the screen.
3. Click on the Programs tab on the top right of the screen.
4. Right click on all the question marks (?) symbols for the Aladdin HASP License Manager entry; select Allow from the context menu.

Panda Internet Security 2007

1. Open Panda
2. Within the Security protection section; click on the Settings... button. Another dialog box will open.
3. Click on the Firewall button on the left of the screen.
4. In the "Programs with access to the network" section; click on the Settings... button.
5. Select the Aladdin HASP License Manager Service.
6. Click on the Communication drop-down list
7. Select "Inbound and Outbound" from the list.
8. Click Close.
9. Click OK
10. Restart your computer.

McAfee 2005/2006

1. Right-click the McAfee icon in the system tray.
2. Left-click the Personal Firewall. This will open the Security Window.
3. Click Internet Applications from the left column.
4. Find hasplms.exe/HASP License Manager Service under Application Name. Highlight by clicking on hasplms.exe/HASP License Manager Service
5. In the lower right hand corner, click "Allow Full Access".
6. Exit this window.

Norton 2005/2006

1. Open Norton Internet Security. The Norton Internet Security windows will open.
2. Click the Status & Settings option if you are not already on that screen.
3. Click the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
4. Click the Configure button. A new Norton Internet Security window will open.
5. Click the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see hasplms.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click the OK button. This will close the 2nd Norton Internet Security windows.
10. Close the first Norton Internet Security window.

This error is given when Anti-Virus / Firewall software is preventing the Aladdin HASP (dongle) software communicating with the dongle. This may cause the dongle to flash.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

This error is given when attempting to update the Aladdin HASP (dongle) firmware to the version required by 4D Embroidery System 8.1 or later.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

After re-configuring the Anti-Virus / Firewall software :-

When updating to 4D Embroidery Software 8.1 re-run the 8.1 Update and then run the 4D Embroidery System

When installing 4D Embroidery Software 8.1 CD/DVD, browse to the Technical\Dongle Driver on the CD/ DVD, run the FirmwareUpdate.exe (click the Apply update button) and then run the 4D Embroidery System

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.

Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.

Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

The Designer I uses standard 1.44 MB floppy disks. They are used in the same way the cards are used on the #1+/Orchidea and Rose.

To send an embroidery directly to a disk from any part of the 4D Embroidery System, ensure the Designer I is selected for Send 1 or Send 2 in 4D Configure. Alternatively, use 4D Disk Manager USB to read disks and send multiple embroideries to disks. A disk with one or more embroideries on it is placed in the Designer I.

Though it is possible to store other files on the same disk, we do not recommend it. If you keep one or two blank disks just for sending designs to the Designer I, then they can be used just like the cards for the #1+/Orchidea and Rose.

Can also give the error message 'Wrong hoop for embroidery, change hoop and restart' on the Designer I display.

Some conversion programs, such as Buzztools version 3.00 and below (Buzztools have fixed this bug for version 3.01 upwards) produce corrupt HUS files when converting files from other formats. The nature of these corrupt files is that the information stored that specifies the height, and the width of the embroidery is incorrectly encoded in the HUS file by these third-party conversion programs.

A standard way to get around the problem is to load the corrupt embroidery into 4D Embroidery, click Center In Hoop and then resave the embroidery; this fixes the corrupt file.

An alternative method, particularly if you have many embroideries causing this error, is to load the corrupt embroideries into 4D Disk Manager USB in the standard way. Then 'Multi-Save' the files into a new folder. (You can automatically create a new folder by typing it into the dialog-box that appears after choosing Multi-Save). Then reload the fixed files and proceed as normal.

Some corrupt files cause this error, but appear okay on the screen. Open the file in 4D Embroidery, click Center In Hoop and then use Save As to save over the corrupt file. Then try using Send 1, Send 2 or 4D Disk Manager USB again to transfer the file to your Designer I.

To be able to send designs to your machine you will need:

Rose / Orchidea / #1+

• Reader/Writer unit for USB port (part number 412 7219-01)

Designer II

• d-Card Reader/Writer unit (part number 412 6278-01)

Designer I

• 3.5" floppy disk drive for your computer

* This part number is for the US only. For other countries please contact your local dealer - Husqvarna Viking Dealer Locator.

The 4D system records the actual thread color chosen. There are over ten thousand colors available. As the Designer I uses only 15 colors on the Color Touch Screen it is not possible to represent all of these colors. There is therefore a conversion when the data is sent to the machine. This conversion is only for the purpose of the description of the color on the sewing machine, it does not change the stitch data. It is recommended to print out a worksheet that shows the thread definitions for each color change, and this can then be used as a reference rather than the sewing machine.

The conversion is a mathematical process. Colors are seen differently in the computer than by the human eye, and some colors may appear to change. The following information explains how this works.

Sending an embroidery to a disk

In the Designer I there are two stages of conversion. First, colors are mathematically converted down to 29 colors and given color names. Then, the 29 color names are used to create a 15-color image for the Color Touch Screen (Designer I column on the table). The color change number shows the sequence of thread changes on the machine.

The Quick Colors are used as an example. When other colors are used results will differ.

Viewing a design on the machine

When the design is shown on the Color Touch Screen, it is converted to 15 colors.

When the design is selected the color name is shown (Abbreviation on the table). This description may not be as expected, due to the conversion from the thread shade to the 29 color names.

However, the actual thread number will be retained if it is a thread number that was available in the VIP Embroidery System thread ranges. Any other thread ranges are converted to the nearest color from the Sulky Rayon 40 thread range. This also applies to file formats that use simple colors instead of thread ranges (.hus, .pcs, etc.) when they are sent directly to a Designer I floppy disk with 4D Organizer. View these thread numbers by selecting Help and touching the view color icon.

Reading a design from a disk

When a design is read back into the computer, it is shown in the thread shades that could be viewed under Help and then the view color icon. Hence, if there were no colors recognized from the VIP thread ranges, all the thread colors will be from the Sulky Rayon 40 thread range.

How to avoid conversions

To ensure that the name shown on the machine matches the color chosen on the computer, use only those colors from the Sulky Rayon 40 thread range (Sulky Number on the table) that correspond to the Quick Colors. The image on the machine, however, will be converted down to 15 colors from the 29.

This can happen when you start your computer and your USB Embroidery Stick is connected to a USB port. The error means that your computer is trying to start from an attached USB storage device (in this case your USB Embroidery Stick) before it attempts to start from your hard disk.

To start your computer normally, unplug your USB Embroidery Stick and restart your computer.

This message may appear when attempting to read a correctly formatted Designer I USB Embroidery Stick on your Designer I USB embroidery machine. This means that you have other large files on your USB Embroidery Stick, in addition to the files that are used for making it a Designer I USB Embroidery Stick. Resolve this as follows:

1. Connect the USB Embroidery Stick to your computer.
2. Start 4D Disk Manager USB and click Read Stick.
3. Use Multi-Save or Save Disk to save copies of embroideries and/or copy whole embroidery and font disk images.
4. Leave 4D Disk Manager USB open, with the contents of the stick on screen.
5. Use Windows® Explorer to move or delete all files from the USB stick, so that the stick is empty.
6. In 4D Disk Manager USB, use Format USB Embroidery Stick.
7. Click Write Stick to re-write the original contents of the USB Embroidery Stick.

The USB Embroidery Stick will now be read correctly in your Designer I USB.

The pen must be close to the drawing surface of the drawing tablet, but not touching, when you press the right-click button on the pen. If the mouse pointer is moving as you move the pen, then you are close enough to the tablet to use the right-click button.

The information provided with the drawing tablet indicates that is recommended to have the tip of the pen within 5mm of the drawing surface when using the button on the pen.

Also, the mouse pointer must be over the work area (drawing area) on the 4D screen when you right-click to cancel a function or see a popup menu.

If the right-click button on the pen still has no effect, it is likely that the button has been re-assigned to a different function in the tablet setup utility. Start the tablet setup utility and ensure the button is assigned to the right-click function.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error will appear if you do not have any 4D Embroidery Software programs installed; and you try to install the 4D Embroidery System 8.1 Program Update.

You will only need to install the 4D Embroidery System 8.1 Program Update after installing any version 8.0 of 4D Embroidery Software.

In the event that you have already installed your software; the Product License Code can be retrieved by using the 4D Product License Code Extractor utility in the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.

1. Open Windows Explorer.
2. Browse to the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.
3. Follow the instructions in the 4D License Code Extractor.rtf file.

If you have lost your Product License Code sheet AND you do not have access to the computer that the software was installed on; you should contact Software Support, who will be able to retrieve your Product License Code from your record in the VSM Software Product Registration Database.

Please note that Software Support will only be able to retrieve this information if you had previously registered your software.

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue.

You should not have this error when you send designs to the USB Embroidery Stick - if it is already configured in 4D Configure.

User Account Control can also affect the running of Smart Update. See CC015.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to communicate again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SendToMachine.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SendToMachine.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Send 1 (or Send 2) to send a design to your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit the design to be sent to your embroidery machine.

The User Account Control message will appear each time you use Send 1 (or Send 2) to send a design to your embroidery machine.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card or machine. Wait until the first module has finished writing and then try again.

If your computer is Windows® Vista 64-bit, you should be using the CC007.

These drivers will only work on Windows® Vista 64-bit computers. Use the steps below to find out if your computer is 32-bit or 64-bit Windows® Vista.

1. Click on the Start menu
2. Right-click on the Computer option.
3. Click the Properties option from the bottom of the list. A 'System information' screen will appear.

The 'System type:' setting will tell you whether you have a 32-bit or 64-bit version of the Windows® Vista operating system.

The 4D Device Drivers can be found by using Smart Update.

See CC007 for details on Smart Update.

If you have a 64-bit Operating System, then you need to download and install the latest 4D 64-bit Device Drivers. See SM015.

By uninstalling the 8.1 Update you have removed a component that is required for communication to your Designer SE machine; reinstalling the 8.1 Update will not reinstall that component.

You will need to take the following steps to communicate with your Designer SE:

1. Uninstall the 8.1 Update
2. Uninstall any other 4D Updates that you may have installed.
3. Uninstall all 4D software that you have installed.
4. Reinstall all your 4D software
5. Install the 8.1 Update.

This message appears if the d-Card is defective or if a d-card is pulled out of the d-Card Reader/Writer during the writing process.

The green LED on the d-Card Reader/Writer is visible only while you are Reading a d-Card or Writing a d-Card. At all other times it is not lit up, even if the d-Card Reader/Writer is connected correctly to the USB port of your computer.

The sizes of the shapes in a symbol font often vary in size within a single font. The size of converted fonts is set by specifying the height of the uppercase letter A, or whichever symbol or character occupies its position in the font (ASCII character 65). This may affect your converted symbols if the symbol at ASCII 65 is a lot smaller or larger than other symbols in the font. If your symbols convert to unexpectedly small or large sizes, compare the symbols by selecting the font in a word processor and typing on your keyboard. Type in A and some other letters to see how the corresponding shapes differ in size from the shape for A. Alternatively, type in some letters in a normal font then select the letters and change them to the required symbol font.

There is a free word processor called WordPad supplied with all current versions of Windows®.

This message will appear when you try to set the Output Size too low or too high for the chosen Stitch Type. Change the Output Size accordingly.

This message appears if a Husqvarna Viking preprogrammed Embroidery Card is inserted in the USB Reader/Writer; replace with a Programmable card. It may also appear if the Programmable card is defective or if a card is pulled out of the USB Reader/Writer during the writing process.

Also ensure that you are using the correct type of programmable card with your USB Reader/Writer unit. The USB Reader/Writer can read from all programmable cards, but can only write to Programmable 512 cards.

First try another card and check the USB Reader/Writer is connected correctly. If the problems are limited to one card, erase it completely by opening 4D Reader/Writer USB, then using the Write Card function with no embroideries loaded on the screen.

This message will appear when you start your 4D Embroidery System if you have not run Smart Update in the last 30 days.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts.

Smart Updates you have downloaded may still be shown if you have not installed them.

Use Smart Update to check for new 4D Embroidery System updates and extras such as new fonts. It is recommended to run Smart Update at least once every 30 days. The 4D Embroidery System will inform you if you have not used Smart Update in the last 30 days.

This will happen if you have a module open when you click Reset All Modules in 4D Configure. Close all 4D Embroidery System modules, then start 4D Configure and click Reset All Modules again.

Reset All Modules will attempt to close all open 4D Embroidery System modules. However, if you have a design which has unsaved changes in a module, the module will display a message asking you to save changes or cancel. This message may be behind the "Please confirm that all modules except 4D Configure are now closed" message, so check the Windows® Taskbar to ensure that only 4D Configure is still running.

You have the choice of either using the 4D Configure Wizard to set Send 1 and Send 2, or use the Send 1 and Send 2 tabs in 4D Configure. You can also use the Send 1 and Send 2 tabs to inspect your current Send 1 and Send 2 settings.

To use Smart Update:

1. Ensure your dongle supplied with your 4D Embroidery Software is connected to your computer.
2. Ensure you are connected to the Internet.
3. Start 4D Configure (select Start, All Programs, 4D Embroidery System, 4D Configure).
4. Click the Smart Update button.
5. Your Internet browser will start and display the first Smart Update page.
6. Click the green arrow to see the next page containing the Smart Updates you need.
   If you have already downloaded and installed all the Smart Updates you are eligible for, there will be no Smart Updates listed.
7. Click the disk icons for the desired updates and download them. Make a note of where you save the updates.
8. After you have finished downloading the updates, they must still be installed on your computer. If you did not save the updates on your Windows Desktop, use Explorer to browse to the location where you saved the updates.
9. Double-click each new update to install it.

The "A sharing violation occurred while accessing C:\4DEmbroidery\System\Utilities\Registration.tpl." message may appear if you accidentally double click the Register or Smart Update button in 4D Configure.

This will be followed by a "Failed to create HTML page" message.

Click OK to any warning messages that appear, and continue, being sure to make sure that you only click on the button once when you use them next time.

This error message is displayed when the dongle has been removed, or if the dongle drivers need to be updated.

• Check that the dongle is firmly plugged into the USB port.
• Update your dongle drivers using the HASPUserSetup.exe program in the 'Technical\Dongle Driver' folder on your 4D Embroidery System CD/DVD.

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue. Smart Update can be prevented from showing updates for your embroidery machine by UAC.

User Account Control can also affect sending a design via USB Direct Connection. See SM004.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to run Smart Update again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SmartUpdate.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SmartUpdate.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Smart Update to update your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit Smart Update access to your embroidery machine.

The User Account Control message will appear each time you use Smart Update.

This message appears if you attempt to click OK in the Color Selection dialog box when MyThreads is selected as the thread range and MyThreads is empty.

To prevent this message appearing again, use Thread Manager in 4D Configure to add at least one thread to MyThreads.

To import your MyThreads from 3D Embroidery into 4D Embroidery, use the 3D to 4D MyThreads import utility, 3D4DMyThreadImport.exe. This is available using Smart Update (see CC007).

1. Download the file, and double-click it to run it.
2. Ignore any File Download Security Warnings (provided you are using Smart Update).
3. Unzip the program files, saving them to the suggested location.
4. When the 3D/4D MyThread Import Utility opens, Import your threads immediately, or click Help for more information.

Unlike other Smart Updates, you can download the thread import utility more than once. It will still be displayed the next time you open Smart Update.

When viewing the Fill Properties dialog on your Windows 7 computer; it may look like the screenshots below

Installing the 4D Embroidery System 8.31 Update will resolve this issue.

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007.

This message will appear if the embroidery you are attempting to load is more than 200mm wide, but would fit if it was rotated; that is it is between 200mm and 360mm wide, and less than 200mm high. Click Yes to continue.

You have not selected the option to start Embroidery Machine Communication automatically when Windows starts. Resolve this as follows:

1. Start 4D Configure.
2. Click a Send tab.
3. Click the Embroidery Machine Communication button and the icon will appear in the system tray.
4. Position the pointer over the icon in the system tray and right-click. A menu will appear.
5. Click the Start Automatically option.
6. Right-click the icon again to confirm the Start Automatically option is checked.
7. Click anywhere on the desktop, away from the menu, to close the menu without changing anything.

This message appears if you try to use the ExpressMonogram Wizard to create a monogram with no letters selected. Select some letters.

This message appears if you try to use the ExpressMonogram Wizard to create a name embroidery with one or no letters selected. Enter a name, or use a monogram instead if you only intend using one letter.

This message appears if you try to use the ExpressMonogram Wizard to create a monogram using a character that is outside the available font range (ASCII 33-255). Use a valid character.

This message appears if the size entered in the Size Box in the Full Letter Options, First Letter Options or Name Options pages of the ExpressMonogram Wizard is below 3mm or above 120mm. The Size setting refers to the height in millimeters of an uppercase 'A' in the selected font.

This feature is not required in the ExpressMonogram Wizard, hence it is not available. It is used in other modules of the 4D Embroidery System.

The .mng file stores the exact name of the font file and frame or flourish file used in the 4D ExpressMonogram Wizard. If a font or flourish has been replaced by one with a slightly different name then the settings will revert to the first font or flourish in the first category available.

If the selected motif width is larger than the size of the monogram or name, then only one motif may be created. Adjusting lettering or motif size or spacing may allow multiple motifs to be included in the border. If the selected motif shape is irregular it may overlap the monogram.

Adjusting lettering or motif size or spacing may produce the desired results.

Frames and Flourishes with running stitch that is vertical or horizontal are not always completely visible at zoom to fit. This varies depending on the font, size of lettering and envelope. Use the Zoom In feature, if desired, to verify that the stitching exists.

The Classic Monogram font category fonts Condensed Block and Square Block include two versions of the characters ’I’ and ’W’. If you enter an upper case letter, the displayed version will be even width (square). If you use a lower case ’I’ (or Ì, Í, Î or Ï) the letter will be narrower. If you use a lower case ’W’ the letter will be wider.

Some fonts have non-uniform properties. For example, they may use more than one pattern for satin or fill, or use the same fill pattern at different angles in different characters or shapes.

Therefore, there is no overall uniform property that can be changed, so the Satin and Fill buttons may not be used to change the Satin and Fill Properties. You may wish to use a different font with a similar style that allows you to change its properties.

If you have 4D Embroidery you can create a new font with the 4D Embroidery QuickFont Wizard based on a TrueType® or OpenType® font with a similar style.

You are using an uppercase font. In an uppercase font (with UC in the name), all the lowercase characters are identical to the uppercase characters.

You are using an lowercase font. In an lowercase font (with LC in the name), all the uppercase characters are identical to the lowercase characters.

This message appears if you try to create a monogram that is too large for the current hoop.

Change the hoop after you have clicked Finish to end the wizard, or change the monogram design so that it fits within the hoop.

To deselect an embroidery, click the mouse on another embroidery. To select the desired embroidery, click on it and an outline box will appear. If one embroidery or piece of lettering is overlapping another making it difficult to select, hold down the Shift key while clicking on the center of the embroidery you wish to select. Release the Shift key, then click on the desired embroidery. Alternatively, press the Tab key to select each embroidery in turn.

There is a corrupt embroidery file in the directory you are trying to view. If the program crashes before you are able to select a file then this corrupt file is in the last folder you browsed.

To find the corrupt file use File > Open to individually open each file in this folder. When a file is reported to be corrupt use Windows® Explorer to delete it.

Certain icons (for example Save As on the Main toolbar and most of the Edit toolbar icons) are only highlighted once an embroidery is shown on the screen.

When creating multi-color lettering, ensure that the Jump Connection is selected. If Running Connection is selected, you will not be able to ColorSort the lettering.

Some functions, such as Combine, Save As and ColorSort, are only available when the Design page of the control panel is selected. To use these functions, click the Design tab on the control panel.

Also, after creating Lettering, when you switch to the Design Page of the control panel (or the Edit Page in 4D Embroidery Extra), the letters are automatically fixed and turned into an embroidery. The lettering can then no longer be resized with proportional changes in stitch density.

The ColorSort process does not just put the same color blocks together. It checks for overlap between areas, therefore depending on the overlaps, the final number of color blocks may vary, even if you are Combining a similar number of shapes or monograms.

This message appears if the size entered in the Size Box on the Letter page is below 3mm or above 120mm. The Size setting refers to the height in millimeters of an uppercase 'A' in the selected font. If you wish to increase lettering above this you could click and drag one of the corner boxes or alter the Height or Width proportions.

This message appears if the font that you have selected is not available. The most likely reason is that it is already open in the optional 4D Font Digitizing module. Close 4D Font Digitizing, then try again. This could also happen if you opened 4D Embroidery, then accidentally moved or deleted the font from the relevant category folder in C:\4DEmbroidery\System\Fonts. Close 4D Embroidery, make sure the file is in the folder, then try again.

This message appears if the shapes set that you have selected on the Shapes Page is not available. The most likely reason is that it is already open in the optional 4D Font Digitizing module. Close 4D Font Digitizing, then try again. This could also happen if you opened 4D Embroidery, then accidentally moved or deleted that shapes set from the C:\4DEmbroidery\System\Shapes folder. Close 4D Embroidery, make sure the file is in the folder, then try again.

This message appears when trying to select or use a lettering style if the file has corrupted. Reinstall the font.

This may also appear if a font is created in 4D Font Digitizing and has no characters defined. Use 4D Font Digitizing to define at least one character in the font.

This message appears if an embroidery you are trying to Save is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, an embroidery smaller than 100mm x 100mm might be placed partially outside the work area when you click Save. This message would then appear. Move the embroidery completely within the four blue corners of the work area and try again.

An embroidery that is exactly the same height or width as a hoop is still too large to be stitched out in the hoop. For example, it is possible to stitch out an embroidery that is 99.5mm x 99.5mm in a 100mm x 100mm hoop, but an embroidery that is 100mm x 99.5mm is too large.

This message appears if the embroidery file(s) on screen have not been Combined. To print more than one design, they must be Combined and fit in the selected hoop. If embroideries have not been Combined, and the design that was loaded first has not been moved from the center of the Stitch Area, it will be printed. This message also appears if the embroidery on screen is partially outside the selected hoop. Move the embroidery completely within the four blue corners of the work area and try again.

Check the Plus Hoop setting has been chosen. Click Hoop and alter the Hoop Size setting to 170mm x 100mm (Plus Hoop). To load designs in specific positions for the Plus Hoop, click File, Open Plus/Mega Designs Command, P1 and so on.

Check the Mega Hoop multi-part setting has been chosen. Click Hoop and alter the Hoop Size setting to 360mm x 150mm (Mega Multi-Part). To load designs in specific positions for the Mega Hoop, click File, Open Plus/Mega Designs Command, P1 and so on.

The automatic splitting up of lettering does not work after it has been converted to fixed stitches. This occurs if it is a pasted copy, as well as if it has been previously ColorSorted, Combined or Saved.

As a Plus Hoop design will not open in the correct positions when you have a Medium, Large or Mega Hoop selected, you can take the following steps to position them correctly:

1. If the design is on a card, use 4D Reader/Writer USB to read it and save the design parts as a series of files.
2. In 4D Embroidery, click the Hoop icon and select the desired Hoop Size. It should be the Medium Hoop (100mm x 170mm) or larger. Make sure the Orientation is set to Vertical. Click OK.
3. Click the Preferences icon, then click the Screen tab. Change the grid size to 35mm, then click OK.
4. Open the three (or two) Plus Hoop design files in the order that they will be stitched out (e.g. P1 - stitch first, P3 - stitch second, P2 - stitch third).
5. Place the P2 design so that the first stitch, marked by the small cross, is on the center of the gridlines in the center of the hoop. You may wish to zoom in to help positioning.
6. Place the P1 design so that the first stitch is on the first gridline above the center line.
7. Place the P3 design so that the first stitch is on the first gridline below the center line.
8. Click Combine to merge them into one embroidery file for your embroidery machine, and save as a new filename. There will be many color changes.

There is a limit on the number of stitches that may be saved to an embroidery file in Pfaff (.pcs) file format. This message appears if the embroidery you attempt to save to this format exceeds this limit.

Make sure the 4D Embroidery window is maximized by clicking the Maximize icon on the title bar. Click Zoom To Fit to expand the hoop so it fills the work area. Also, choose a Hoop Size in Hoop Selection that is suitable to the embroidery size.

This message appears when attempting to open 4D Embroidery if your computer is set to a display of 256 colors or less. Reset the display as follows:

1. Right-click on the desktop and a shortcut menu appears.
2. In Windows® Vista, click Personalize, then click Display Settings in the window that appears.
3. In Windows® XP, click on Properties and a dialog box appears. Click the Settings tab.
4. In both cases, change Color quality to High Color (16 bit) or higher using the drop-down menu.
5. Click OK, and allow your computer to restart if required.

The refresh rate of the screen is limited by the power of your computer's processor and RAM as well as the video card and its memory. To get the best performance from your system, try using 2D view as this requires less power than 3D view.

Certain icons (for example Save As on the Main toolbar and all Edit toolbar icons) are only highlighted once an embroidery is shown on the screen.

Use 4D Configure to change the grid color. Follow the instructions in 4D Configure and select Blue Gray (RGB values 102, 102, 153) from the standard color dropdown on the Grid Color button.

Use Preferences to change the grid spacing. Set the Grid Size to 10.

If the control panel is 'floating' on top of the window, double-click the title bar and the control panel will move back to its original position.

If the control panel is docked on the wrong side of the window, click and drag the title bar to the middle of the right-hand edge of the window until the outline snaps into position on the right. Release the mouse button and the control panel will be dropped into its original position.

4D Embroidery and 4D Font Digitizing cannot have the same font or shapes set open at the same time. Therefore, you must close the font or shapes set in 4D Font Digitizing to make it fully available to 4D Embroidery.

For the following Line Types, there are no control boxes to change the size of the characters in the lettering:

• Circle Clockwise
• Circle Counter-Clockwise
• Full Circle
• Fit To Straight Line
• Fit To Wavy Line

Instead, use Size, Height and Width in Letter Properties to change the size of the characters.

Some fonts and shapes sets have non-uniform properties. For example, they may use more than one pattern for satin or fill, or use the same fill pattern at different angles in different characters or shapes. Therefore, there is no overall uniform property that can be changed, so the Satin and Fill buttons may not be used to change the Satin and Fill Properties. You may wish to use a different font with a similar style that allows you to change its properties, or create a new font with the QuickFont Wizard based on a TrueType® or OpenType® font with a similar style.

You have changed a property that is not used by the font you have chosen. For instance, if the font is created from satin sections, changing the fill properties will have no effect on the lettering. Similarly, if the font is an outline font of running, double or triple stitch, neither the fill or satin properties will affect the appearance of the characters.

For script fonts, the Gap setting has no effect on adjacent lowercase characters. Script fonts use a special 'continuous' joining method, which places lowercase characters adjacent to each other to give the appearance of handwriting. All the fonts in the Script category use this joining method, and you may also create new fonts with the QuickFont Wizard or the optional 4D Font Digitizing module that use this joining method.

You are using an uppercase font. In an uppercase font (with UC in the name), all the lowercase characters are identical to the uppercase characters.

You are using an lowercase font. In an lowercase font (with LC in the name), all the uppercase characters are identical to the lowercase characters.

Select the desired lettering, then right-click on the lettering. The Letter Properties will appear and you may change the text.

Once lettering has been converted to embroidery, no adjustments can be made with Letter Properties.

Only embroideries or blocks of stitches may be rotated or mirrored. Lettering and shapes must be 'fixed' as embroideries to allow this. Select the Design or Edit page and all lettering and shapes will be fixed as embroideries.

If you select the Edit page, in 4D Embroidery Extra, only the selected embroidery can be adjusted.

Only embroideries or blocks of stitches may be copied. Lettering and shapes must be 'fixed' as embroideries to allow this. Select the Design or Edit page and all lettering and shapes will be fixed as embroideries.

If you select the Edit page, in 4D Embroidery Extra, only the part of the embroidery selected for editing can be copied.

Only embroideries may be ColorSorted. Lettering must be 'fixed' as an embroidery to allow this. Select the Design or Edit page and all lettering will be fixed as embroideries.

If you select the Edit page, in 4D Embroidery Extra, only the selected embroidery can be adjusted.

This message may appear when using 4D Embroidery if you are logged in to Windows® as a non-administrative user. This can happen because file access for non-administrative users has been restricted on the computer. If it is necessary for non-administrative users to use 4D Embroidery, users must be given full control over the C:\4DEmbroidery folder. Do this as follows:

1. Log in as a user that has administrator rights.
2. Open Windows® Explorer.
3. Browse to the C:\ drive.
4. Right-click on the C:\4DEmbroidery folder.
5. Click Properties.
6. Click the Security tab.
7. In Windows® Vista, click the Edit button. Click Continue if User Account Control asks for permission to continue.
8. In the list of groups and users, click on the Users or Everyone user group name.
   The machine name is shown after Users in the list. For example, Users (MYMACHINE\Users).
   If both groups are listed, select Users.
9. In the Permissions section of the dialog box there is an Allow column of check boxes. Click the check box next to Full Control so that it is checked.
10. Click OK (then click OK again for Windows® Vista).
11. Log off the computer, then log back in as a non-administrative user.
12. Start 4D Embroidery and click on the Letter or Shape tab to confirm that the error no longer appears.

If you do not have a Security tab when you get to step 6, do the following:

1. Click Cancel to close the Properties dialog.
2. In Windows Explorer, click on the Tools menu.
3. Click on Folder Options. The Folder Options dialog will appear.
4. Click on the View tab.
5. Click the 'Use simple file sharing (Recommended)' option so that it is unchecked.
6. Click OK.
7. Right-click the C:\4DEmbroidery folder, click Properties and continue from step 6 above.

This will happen if you choose a Universal Hoop that is the same size. The Universal Hoops are shown as plain hoops of the selected size. Use Hoop Selection to choose the desired hoop size, but do not choose a Universal Hoop.

The hoop is only shown graphically when 3D mode is selected. Therefore, it is not shown graphically when the Edit tab in 4D Embroidery Extra is selected.

Only the currently selected section can be sent to an embroidery machine when some multi-part hoops are selected.

1. Send the first section and stitch it out.
2. Then adjust the hoop for the next section, send it and stitch it out.
3. Continue until the whole design has been completely stitched out.

Note that for certain embroidery machines such as the Husqvarna Viking Designer SE and Designer Diamond, and the Pfaff creative vision, multi-part embroideries are transferred in one .vp3 file.

If the control panel is visible but in the wrong position, first try to click and drag its title bar to move it back to its normal position on the right.

If this does not work, or the control panel is not visible, use Reset All Modules.

Note that Reset All Modules affects all modules in the 4D Embroidery System, so any changes to settings in each module will be reset. The recent files list on the File menu is also cleared, but this does not affect any files you have saved.

To use Reset All Modules:

1. Ensure your designs are saved in any 4D Embroidery System modules that are open.
2. Click 4D Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other 4D Embroidery System modules have closed, apart from 4D Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK.

The next time you start 4D Embroidery, the control panel will be in the correct position.

Script fonts use a special connection method that allows adjacent lower case letters to be connected to each other, regardless of the Gap setting. This is not compatible with the way the characters are arranged by the Full Circle line type.

Circle Clockwise and Circle Counter-Clockwise are compatible with Script fonts.

This is because the shape of an embroidery becomes a factor when there is an odd number of repeats. For an even number of repeats, the shape of an embroidery is cancelled out by the exact same shape on the opposite side of the circle. For an odd number of repeats, the circle is not 'balanced' in quite the same way, so the center point of the final embroidery may not be in the same place as the original center of the circle after you right-click.

This may also happen with an even number of repeats when the Mirror option is chosen for Position and the embroidery is not horizontally symmetrical. If you regard each pair of mirrored embroideries as a single item, an odd number of pairs may cause the center of rotation to move.

If your embroidery is horizontally symmetrical before you use the Encore function, the Mirror option will have no apparent effect. However, it will affect stitch order of each alternate copy. For example, clockwise stitching will become counter-clockwise, and so on.

The Notes for an embroidery will have the words Endless Embroidery added after any other Notes text. If the Notes have been edited so that this is no longer the case, use the slider bars on the Edit tab to see if there are marker stitches at the beginning and end of the embroidery.

Use the slider bars on the Edit tab to find the locations of the start and end marker stitches. For example, if the start markers are at the top and the end markers are at the bottom, the original Fabric Direction was Up.

This can happen if you use the Repeat Embroidery option and you do not use Undo before trying again. This is because you have already created a repeated sequence with no gaps that then becomes a single embroidery. If you then use the Endless Embroidery function again to try to add a Gap, the whole repeated sequence is treated as a single embroidery. This should be apparent if you look at the Notes, because the word 'Endless' will occur twice at the end of the Notes. Always click Undo to go back to the single copy of the embroidery before trying Endless Embroidery again with different settings.

The Endless function is not available in any of the following situations:

• There is no embroidery loaded, so there is nothing that can be made endless: load an embroidery
• A multi-part hoop is selected: use Preferences to select a standard hoop that is compatible with your embroidery machine
• The embroidery is too big for or is outside the current hoop: adjust the embroidery as needed or choose a larger hoop

This is called "Highlight Selected Color". It allows you to see where each color is used in an embroidery. For example, if you have several color blocks using the same thread color and you wish to change the color of a specific section, hover over each color in the worksheet in turn until the section you require is highlighted.

This message will appear if you attempt to repeat an embroidery so that it is larger than 500mm high or wide. Click OK. The Encore function will be cancelled without repeating the embroidery.

This message appears if the Shapes folder is empty or has been accidentally moved, deleted or renamed. Close 4D Embroidery, make sure the folder C:\4DEmbroidery\System\Shapes is in the correct location and contains the shape set files, then try again.

If you are unable to restore or replace the Shapes folder, repair the installation. Put your 4D Embroidery System software DVD/CD in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the Shapes will be restored.

Check Smart Update in 4D Configure after repairing the installation.

As with Circle and Line, you must right-click to finish using Encore and create the repeated embroidery. Until you right-click, Encore is simply previewing the chosen Encore Hoop settings and you may click the Encore Setup button to change settings. Notice also that there is no selection box shown around any embroidery when Encore is active.

If you click one of the other control panel tabs, Encore will be cancelled, the preview will be removed from the screen and the original embroidery will be selected.

The control boxes on blocks of lettering allow subtle adjustments directly to the shape of the lettering. However, the Letter Properties only allows the proportions of Height and Width to be adjusted. When the Letter Properties are changed, the previous adjustments may be partially lost when the Height and Width values are applied. Therefore, it is recommended to make all desired adjustments in Letter Properties before making final adjustments directly with the control boxes.

To remove unwanted entries from the MyFonts list, you will need to delete the font files.

1. Close down 4D Embroidery/Embroidery Extra
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery\System\Fonts\MyFonts folder
4. Delete the fonts that you no longer need.
5. Open 4D Embroidery/Embroidery Extra
6. Click on the Letters tab.
7. Click on the MyFonts category.
8. The list will now only show the fonts that you require.

My design will not split for the Pfaff creative Grand Dream Hoop/Husqvarna Viking Mega Multi-Part Hoop SE (or any other Multi-Part hoop) an error message says it is too large for the hoop.

When using Multi-Part hoops with the Intelligent split option, some designs which do not have any stitching in the overlap area will not split and produce a 'Design too large' error.

When this occurs, change to the Straight Line split option in Preferences.

Although this message will appear, the stitch file will still open correctly in 4D Embroidery [Extra] and you can simply click on the OK button to close the message and continue using the software as normal.

If 4D Embroidery [Extra] is already open then you will not receive this message when you double click a stitch file - the stitch file will simply open into the software.

This may happen if you have a corrupt font file saved in your MyFonts folder; please take the steps below to resolve the issues:

1. Close down all 4D software.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery\System\Fonts\MyFonts folder
4. Delete any ‘Untitled.nft’ entries.

You will now be able to use the Font View on the MyFonts category.

Some multi-part embroideries are created with alignment stitches that overlap exactly. When viewing these designs in 4D Embroidery, deselect Remove Overlap in Preferences before sending them to the embroidery machine.

The QuickFont Wizard is designed to work with Windows TrueType® and OpenType ® fonts. The QuickFont Wizard does not support Postscript Type 1 fonts. To check Font Properties:

1. Click Start, Control Panel, then select Fonts.
2. Click the desired font to select it.
3. Right-click and select Properties from the menu that appears.
4. Check Type of file. If it is PostScript Metrics or Type 1 Font File it will not work with the QuickFont Wizard.

This message may appear at the end of font creation if one or more characters is not properly defined in a font. That is, there is no data in the TrueType or OpenType font about the characters, so they have not been created in the embroidery font. This may happen with specialist or symbol fonts, which are not designed for general text usage. If desired, use 4D Font Digitizing to create any missing characters.

This message may appear when trying to preview or create a font with the QuickFont Wizard. When some parts of characters have very narrow sections, they may not be large enough to have fill areas created when the Stitch Type is set to Fill or Fill + Satin Border. If the font is created, it may have characters or parts of some characters missing. It is recommended to choose a different Stitch Type. Alternatively, create the font then use 4D Font Digitizing to create the missing parts and/or characters.

This can happen if you have selected a very small (or complex) TrueType Font that is installed on your computer.

If a particular character is extremely small; then some of the narrower sections of a character will not be large enough to contain a Satin/Fill area. This may result in that character not being generated.

For example when trying to generate the Garamond font; by default the 'e' character is too small to generate - resulting in the following message

A way around this is to increase DPI settings on your computer (the size that your Operating System displays your fonts at):

The image below gives an approximation of moving from normal (left) to Large (right)

XP

1. Right click on an empty area of your Desktop.
2. Click on Properties.
3. The Display Properties box will appear.
4. Click on the Settings tab.
5. Click on the Advanced button.
6. Click on the General tab.
7. Select the Large size (DPI 120) from the drop-down list.
8. Click OK until your return to the Desktop.
9. You will be prompted to restart your computer. Click Yes to restart the computer.
10. Now try to generate the font that had previous given you the 'Too complicated' message in QuickFont Wizard.

Vista

1. Right click on an empty area of your Desktop.
2. Click on the Personalize option. The Personalization window will appear.
3. Click on the Adjust font size (DPI) option on the left side of the window.
4. Click Continue to any User Account Control messages that may appear.
5. Select the Larger scale (120 DPI) option
6. Click OK
7. Restart your computer when prompted.
8. Now try to generate the font that had previous given you the 'Too complicated' message in QuickFont Wizard.

Unless you really need a Large DPI settings; then it is advisable that you set it back to Normal.

This message could appear if the desired picture file is not where the module expects it to be, for example if it was loaded into the program from a floppy disk, then closed and the floppy disk removed. The message would appear if you try to load the picture from the Recent Files list on the File menu. It could also appear if the file you are attempting to load is corrupt. For example, it might have an extension such as .bmp or .jpg, yet not be a proper picture file.

To drag and drop embroideries onto the work area, start 4D Organizer. (Alternatively, if you do not have 4D Organizer, right-click the Windows® Start button, then Explore to start Windows® Explorer.)

Then follow the instructions in the online help under Drag and Drop.

If your original embroidery had a stop command in it then this would be replaced by a color change, thus adding a color for every stop you have in your embroidery. As the Tajima file format does not have a stop command in its format, it requires the machine operator to manually enter stops into the machine. If you save or distribute files in Tajima format, then you must also specify all colors and stops and where they occur in the embroidery.

Janome software cannot load embroideries with more than 12 colors. If a file to be exported in .sew format has more than 12 color changes, it will automatically be split into multiple files, with the last character of the filename "1", "2", and so on.

This message appears if the desired embroidery is not where the module expects it to be, for example if an embroidery was loaded into the module from a floppy disk, then closed and the floppy disk removed. The message would appear if you tried to load the embroidery from the Recent Files list on the File menu.

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vp3, yet not be a proper Husqvarna Viking / Pfaff embroidery.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

The embroidery is corrupt and cannot be loaded. Refer to source of this file for a solution.

This message appears if you attempt to load a file with an extension that does not belong to any embroidery file types. For example, it would appear if you tried to drag and drop a .doc file onto the screen.

This message appears if you type an incorrect extension that does not belong to any embroidery file types in the File Name box when trying to save a file.

This message will appear if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

The module cannot save the file. Ensure that the disk where you are trying to save the embroidery is not write-protected, then try again.

For instance, you have loaded an embroidery from a CD-ROM and then attempt to save the embroidery back to the CD. A CD-ROM is read only, therefore you will not be able to save the embroidery.

This message may appear if you attempt to load an embroidery created in third-party software. Such embroideries may cause unpredictable results.

Use 4D Configure to change the grid color. Follow the instructions in 4D Configure and select Blue Gray (RGB values 102, 102, 153) from the standard color drop-down on the Grid Color button.

Use Preferences to change the grid spacing.

Use 4D Configure to change the background color. Follow the instructions in 4D Configure and select the RGB values 200, 232, 247 in the Colors dialog box.

Use 4D Configure to alter the background color for the work area. 4D Configure may also be used to change the texture for modules that use texture.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings.

To use Reset All Modules

1. Ensure your designs are saved in any 4D Embroidery System modules that are open.
2. Click 4D Configure on the QuickLink toolbar.
3. Click Reset All Modules.
4. A message will appear, indicating that all modules will be closed and reset. Click OK.
5. A message will appear, asking you to ensure that all other 4D Embroidery System modules have closed, apart from 4D Configure. Click OK.
6. A message will appear, indicating that all modules have now been reset. Click OK. The toolbars in your module will have been restored.

If preferred, you can check individual toolbars in View, Customize. Use this to see if the missing toolbar has been turned off, and also to reset the toolbar if icons have been added to or removed from the toolbar. If this does not restore the toolbar, use Reset All Modules.

This message appears if the Thread Range and Color Number of the selected color are identical to those in your thread database, but some aspect of the color is different. It could be a different material or weight, or have additional colors as a variegated thread. This could happen if the design you are attempting to edit was supplied by someone with a different version of the color, for instance if they have edited it in MyThreads, or if they have a later version of the thread database.

Use the Import Threads From Embroidery function to add other users’ thread definitions to your MyThreads database.

1. Start 4D Configure, then click Thread Manager.
2. Select Import Threads from Embroidery in the File Menu and an Open dialog box will appear.
3. Select the desired .vp3 embroidery file.
4. Click Open and any custom thread definitions that do not appear in your MyThreads will be added to the end of your MyThreads list.

To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

This message appears if the Thread Range of the selected color is not found in your thread database. This could happen if the design you are attempting to edit was supplied by someone with a later version of the thread database.

To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

Click the 4D Configure icon to start 4D Configure. This will allow you to adjust the Send 1 and Send 2 options for your embroidery machine.

4D Embroidery is the central module of the 4D Embroidery System. When 4D Embroidery closes, all other open modules are closed at the same time.

If you have created a new file or made changes in another module, you will be prompted to save the file before the module closes.

All modules that you have installed are available on the QuickLink toolbar and QuickLink menu. The QuickLink toolbar is shown in every module that uses toolbars. It is shown here for a fully installed 4D Embroidery System:

In some cases, part of the toolbar may not be fully visible. In this case, the remainder of the toolbar can be seen by clicking the >> symbol at the right end of the toolbar. This will drop down a menu of any options that were not visible.

Also notice that the machine accessories are shown only on the Accessories drop-down menu on the toolbar, or on the Accessories sub-menu of the QuickLink menu.

Copy a small embroidery or a few stitches. This will replace the current contents of the clipboard block.

Alternatively, select and copy a small amount of text (highlight the text and press Ctrl+C on the keyboard). The clipboard block will go blank when you do this.

Do not use the Print Screen key to clear the clipboard. This does make the clipboard block go blank. However, Print Screen takes a snapshot of whatever is currently displayed on your computer screen and places it in the clipboard as a picture. This is likely to be larger than any embroidery you may copy, and may cause additional difficulties if you are having memory problems.

This can happen two reasons:

• The embroidery has at least one perfectly vertical or horizontal edge
• The embroidery is composed of very wide satin sections

Embroideries with perfectly vertical or horizontal edges

The selection box around the selected embroidery is drawn using a method to provide maximum contrast with the background. The outline that shows the shape of the embroidery is drawn using the same method. When the two lines are in the same place, they cancel each other out. If the embroidery is a rectangle or a square, the outline may disappear completely when you move the embroidery. Notice that the scaling, mirror and rotate handles are always visible, so you can use these as cues for positioning embroideries where the edges are not visible.

Wide satin sections

Satin sections that are made of very long stitches may be interpreted as a series of jump stitches when the outline is detected. Jump stitches are ignored by the outline detection, so wide satin sections may have no outline, or other stitches overlapping the section may be outlined instead.

Positioning embroideries with missing outlines

Click and drag the embroidery approximately into position. Use the arrow keys on the keyboard to nudge the embroidery into its final position without needing to see the outline.

This message appears if there is a problem with your thread database. You will be unable to choose a thread color.

First close all the modules of the 4D Embroidery System, close down your computer and restart. If this does not clear the problem, restore a backup with Restore MySettings, if you have created one using Backup MySettings in 4D Configure. Otherwise, you either need a new version of the thread database, or a repair install of your 4D Embroidery System software. To check for the latest updates for the 4D Embroidery System, use Smart Update in 4D Configure.

If the error still appears, then repair the installation. First, delete the files named 'MySettings.mdb' and 'ThreadDatabase.mdb' from C:\4DEmbroidery\System.

This assumes you have installed your 4D Embroidery System software in the default location of C:\4DEmbroidery. If either file is not present then this is the reason for the error. The file names may simply be shown as 'MySettings' and 'ThreadDatabase'.

Put your 4D Embroidery System software DVD/CD in your computer and re-run the installation. When the choice appears, select the "Modify or remove" option and click Next. In the next screen, select Repair and click Next. Continue with the installation and follow the on-screen instructions. When the installation is complete, the thread database will be restored to its original installation state. This means that the MyThreads database will have the default set of threads.

This will also reset MyThreadRanges, custom Quick Color Themes, MyMachines, MyHoops and custom hoops to their installation states. Check Smart Update in 4D Configure after repairing the installation.

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

Use Reset All Modules in 4D Configure to return all toolbars in the module to their default settings (see GA018).

Alternatively, to change the icon size in this module only, select View, Customize, then go to the Options tab and select the Large Icons option.

The 4D Embroidery System fill patterns are organized into groups by theme, and the fill pattern numbers have changed. Use the following list to find the matching or nearest matching pattern to your favorite fill patterns from previous versions of embroidery software. Patterns 1 to 20 are the same. Some patterns have not been retained.

The Find Thread feature in Color Selection allows you to enter partial thread numbers. The first thread in the list matching the number is found, with priority given to an exact match. If you are attempting to find a thread with only part of the number, the first thread matched may not be the desired thread. To ensure you select the correct thread, enter the thread number as it appears in the list. Some thread ranges have prefix characters on the thread number. These must also be entered to obtain an exact match.

To search within the FAQs for information on an error message, copy the text, or number, of the error message into the search field, checking that you have used the correct spelling.

Note the following:

• Sometimes a short query works better (use the one or two most distinctive words).
• Try using the error text and the number in separate searches.

Some information is provided with the software:

• A printed User's Guide is included with most products. It contains QuickStart exercises to introduce you to the software.
• The Help file also includes the QuickStart exercises.
• A larger Reference Guide, containing 'How to use' exercises is present on the product CD or DVD in PDF format.

Further learning materials can be found in the 4D Embroidery Learning Center. On your computer go to Start, All Programs, 4D Embroidery System, then choose Learning Center.

• Tutorials are interactive training exercises that give you a step-by-step demonstration of the QuickStart Exercises for many of the 4D Embroidery System modules.
• Video Demonstrations show how to use the software, and the samples produced.
• Inspiration Guides show how to use selected software features (you can download related sample files).

The best way to search for information in the FAQs is to use a short query, checking that you have used the correct spelling.

Note the following:

• A query using one or two distinctive words often works best.
• Two separate searches may work better than one for a complex issue.

For example, instead of "How do I send a design to my embroidery machine?" use "send design".

Due to some minor changes in Windows 7 the 8.31 Update is required.

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007

To try to determine the cause of any odd difficulties with the 4D Embroidery System, the best method is to reboot the computer in safe mode. If the problem is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyze the cause and reconfigure your computer if necessary.

To start Windows in Safe Mode

1. Close all programs.
2. Use the shortcut Alt + F4 (hold down the Alt key, then press F4 once) and the Shut Down Windows dialog box will appear.
3. In the drop-down list, select Restart. Click OK to confirm.
4. Your computer will shut down and restart.
5. As your computer restarts, press and hold the F8 key until a menu of windows startup options appears.
6. Use the up and down arrow keys to highlight Safe mode, and then press ENTER.

When you hold down the F8 key, your computer may beep rapidly and report keyboard errors as it restarts. Release the F8 key briefly to skip any errors and press F8 again until you have the Startup Menu on your screen.

Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear because you are trying to use an old version of Acrobat Reader. Make sure you are using the latest version of Acrobat (version 8 or above).

You can install the current version from your DVD/CD. Simply insert the DVD/CD and select the option from the menu that appears. Alternatively go to the Acrobat Page at Link to Adobe website where you can download the latest copy and also check for any conflicting software you may have on your machine.

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia website and download and install the latest version of the Flash Player.

Use Convert to Embroidery in 4D Organizer. First select the embroideries that are to be converted.

Embroideries may be converted from any of the following formats:

Brother/Babylock/Bernina PEC (.pec), Brother/Babylock/Bernina PES (.pes version 2,3,4,5,6), Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff (.vp3 and .vip), Husqvarna (.hus, .shv and .dhv), Janome (.jef and .sew), Melco (.exp), Pfaff (.pcs), Tajima (.dst) and Toyota (.10*)

Embroideries can be converted to any of the following formats:

Brother/Babylock/Bernina PEC (.pec), Brother/Babylock/Bernina PES (.pes version 2 or 6), Compucon/Singer PSW (.xxx), Husqvarna Viking / Pfaff (.vp3 and .vip), Husqvarna (.hus), Janome (.jef and .sew), Melco (.exp), Pfaff (.pcs), Tajima (.dst) and Toyota (.10*)

A selection of embroideries converted at the same time is saved in the same folder.

The version of WordPad provided with Windows® Vista does not support Word documents. Instead, you will need the free Word Viewer 2003, which is available from Microsoft® (www.microsoft.com).

To obtain the viewer:

1. Ensure you are connected to the Internet.
2. If you had closed the "Windows cannot open this file" message box, try to open the technical document again so that the message re-appears.
3. Ensure "Use the Web service to find the correct program" is selected.
4. Click OK.
5. Internet Explorer will open, to look for programs that can open Word documents.
6. When the search is complete, click the link for Microsoft Word Viewer 2003.
7. Follow the instructions to download and install the Viewer.

After installing the Viewer, use it to open the desired technical document.

Free upgrades are not supplied with printed manuals. However, the reference manuals are supplied as PDF documents that you can view on screen or print. They are in the 'Reference Guides' area of the installation (usually C:\4DEmbroidery\Guides\Reference\MainModules\).

Alternatively, consult the Help system in each program for information on how to use the program features.

Database drivers are normally found installed on most computers - they are commonly installed as part of the installation of Microsoft® Office or as an upgrade of key components of the operating system.

Key components of the 4D Embroidery System need to be able to use these drivers. Therefore, any difficulties in using these drivers may affect the functionality of certain features of the 4D Embroidery System. Examples include changing a thread color in any module and/or Motif Fill/Line properties in 4D Design Creator.

If you have Windows® XP with Service Pack 2 installed, use the Database Driver Fix described below. Otherwise, install the drivers manually as follows:

Installation of the Database files

1. Insert your 4D Embroidery System software DVD/CD.
2. Close the menu screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder - where D:\ is the name of your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the Jet 4 folder.
6. Double click on the folder that is for your operating system.
7. Double click on the file to start the installation of the Jet 4 Service Pack 8 files. This should take a few moments for the files to be installed.
8. After the installation is complete, reboot your computer and continue to use your 4D Embroidery System.
9. If you are still having difficulties, use the Database Driver Fix that follows.

Database Driver Fix

1. Insert your 4D Embroidery System software DVD/CD.
2. Close the menu screen if it appears.
3. Use Windows® Explorer to browse to the D:\Technical folder - where D:\ is the name of your CD or DVD drive.
4. Double click on the Database Drivers folder.
5. Double click on the MSAccessDbFixer file (this may be shown with a .exe extension). A window will appear briefly on the screen.
6. Continue to use your 4D Embroidery System.

You need version 6 or later of the Macromedia Flash Player to view the tutorials. Visit the Macromedia website and download and install the latest version of the Flash Player.

This message can appear when you open documents from the Technical folder on the CD that have pictures in them. If you do not have any appropriate word processing facilities, Windows® XP will use WordPad to open the technical documents. WordPad is the free word processor that is provided with Windows®.

Click Yes to continue opening the technical document. The message will appear once for each picture in the document. The text in the document will be displayed normally, but the pictures will not be shown.

The technical documents are Microsoft® Word® documents (.doc). If you do not have any related Microsoft® applications installed, the picture filters that are needed to show the pictures will not be installed on your computer. However, you can download the free Office File Converter Pack from the Microsoft® web site. This will allow WordPad (on Windows® XP) to show the pictures, and will also stop the error message appearing. This can be obtained as follows:

1. In your web browser, go to Microsoft® (www.microsoft.com).
2. In the Search Microsoft box, type "oconvpck.exe" and click Go.
3. In the list of results, click the "Download details: Office File Converter Pack" link.
4. A page will appear that describes how to download and install the Office File Converter Pack. Read the page and follow the download and installation instructions.

Once the Office File Converter Pack is installed, you will be able to see the pictures in the technical documents when they are opened in WordPad.

The version of WordPad provided with Windows® Vista does not support Word documents. Instead, you will need the free Word Viewer 2003, also available from Microsoft® (www.microsoft.com).

Due to the individual offers/discounts offered by our dealers, we cannot give you an exact price.

Please contact your local dealer for prices, as well as advice on the software choices that would best suit your needs.

You are permitted to install your software onto a secondary computer – i.e. to install it onto your Desktop computer and your laptop computer.

You only have one dongle per software package; so you are limited to using the software on one computer at a time.

The 4D Embroidery System software is created to run on a Windows environment.

It may be possible to run the 4D Embroidery System on a Mac that is running Virtualization Tools like Boot Camp or Parallels to simulate a Windows environment, however installation on these environments is not supported.

The web link (URL) in the email may have been cut in half by your email program, or the space characters may have been corrupted.

Broken Line

Copy and paste the URL into Notepad, and delete any line breaks with the Backspace or Delete key.

It is easier to do this if Word Wrap (in the Format menu) is switched off.

Copy and paste the edited URL back into your browser.

Corrupted Spaces

Copy and paste the URL into Notepad, and replace any occurrence of '%20' with a space character.

Copy and paste the edited URL back into your browser.

Note: '%20' in a URL is not always a corrupted space character, but this can often work.

Your embroidery machine does not show variegated colors. Instead, the part of your design using the variegated thread will be displayed in the first color used for the variegated thread.

You are recommended to have a printed worksheet to follow when stitching out embroideries. This is useful as an extra reference when changing thread colors on your machine.

If you had previously had the 3D Embroidery System installed on the same computer, then it is likely that you had the drivers that came with the 3D software installed as well.

The 4D Embroidery System software communication requires that you have the 4D drivers installed for your machine/USB device.

The steps below will remove the 3D drivers from your computer and allow you to install the 4D drivers.

Unplug all VSM communication devices/machines from your computer.
1. Insert your 4D Embroidery Software CD into your computer.
2. Click on the Install Drivers for Windows Vista / XP from the Menu screen.
3. Follow the on-screen installation instructions.
4. Reboot your computer if prompted.
5. Continue to follow the on-screen installation instructions that appear after you have rebooted..
6. The drivers should start installing; follow the on-screen instructions as they appear.

If you are still unable to communicate with your Embroidery Machine; then please use the HA007, or if the icon appears to be red, see HA008.
For more information on ensuring communication with your machine, see HA006.

Communication Established

When communication is correctly established, you will be able to register. You can run the registration process as often as you like. This has no effect unless you have something new to register.

Communication between your embroidery machine and your computer must be working in order to be able to obtain machine software updates with Smart Update. You can verify this by checking the System Tray on the computer monitor to see if the Embroidery Machine Communication is present. If communication is established, the icon will be a small white sewing machine like this:

There are two ways to further verify that communication is working correctly:

• Double-click the Embroidery Machine Communication icon: and the Embroidery Machine Communication dialog box will appear. Click the Machine Information button to see the machine software numbers and ID number.
• On the embroidery machine, browse for embroidery files on your computer. (In Embroidery Machine Communication, you must have shared at least one drive that contains embroidery files to use this feature.)

Both of these will only work if communication is correctly established.

If you are still unable to communicate with your Embroidery Machine; then please use the CC007.

To download and install device drivers for a 64-bit operating system, see SM015.

If you communicate with your embroidery machine using the Embroidery Machine Communication icon; then a number of factors may affect your ability to communicate.

Use the Embroidery Machine Communication Wizard for further instructions on resolving those issues.

Some USB ports do not have enough power to drive the dongle. By using a USB hub, which uses a power supply, this can be overcome.

The dongle for the full 4D Embroidery System is already fully activated. Therefore, it is not necessary to activate it online.

The 4D Embroidery System dongle is different to previous Embroidery System dongles. Hence it is not compatible with previous Embroidery System modules and may not be used in conjunction with them.

This message will appear when trying to start a module if the 4D Embroidery System cannot detect the dongle (data protection device). Ensure the dongle is plugged into a free USB port of your computer.

The dongle and all our other USB devices work with USB 2.0 ports.

This can happen if you unplug your dongle or other USB device and then plug it back into a different USB port. When this happens, it is detected as a new hardware item and the driver is installed on the alternative USB port. Wait for the hardware wizard to finish installing the driver, then continue using the software as usual.

If your dongle is working correctly then it is not necessary to install this update. If you do not wish to see this update each time you use Windows® Update, select the Hide This Update option and it will not be listed next time you use Windows® Update.

This message will appear if the dongle driver is not accessible, has been removed or has not been installed correctly.

First, ensure you are logged onto your computer with full administrator rights and attempt to use the desired 4D Embroidery System module. If the error message no longer appears, then the user name you originally tried to use is too restricted to use the 4D Embroidery System.

Otherwise, use the dongle driver installation utility in the \Technical\Dongle Driver folder of your 4D Embroidery System CD/DVD. Ensure you are logged onto your computer with full administrator rights before using the dongle driver installation utility.

The Embroidery System 8.1 and later uses new features that are only found in the HASP SRM driver. The Hasp License Manager Service (C:\Windows\System32\hasplms.exe) components of these drivers is needed to both update your dongle to use the features of the HASP SRM drivers and allow the software to open.

Some security software (specifically the firewall component) may try to block the hasplms.exe file from fully accessing the dongle components of your computer. This may cause your dongle to flash.

During the 4D Embroidery System 8.1 install, most security software will give you the option to 'Allow' or 'Deny' the hasplms.exe file the access that it needs; at this time you should click 'Allow'.

After re-configuring the Anti-Virus / Firewall software:

• When updating to 4D Embroidery Software 8.1 re-run the update and then run the 4D Embroidery System
• When installing 4D Embroidery Software 8.1 browse to the Technical\Dongle Driver on the DVD and run the HaspUserSetup.exe followed by the FirmwareUpdate.exe and then run the 4D Embroidery System

Norton Internet Security 2008

1. Open Norton Internet Security 2008
2. Click on the Options link on the bottom left of the screen.
3. Click on Norton Internet Security from the drop-down list.
4. The Norton Internet Security Option screen will open.
5. Click on the Personal Firewall link on the left of the screen.
6. Click on the Program Control link.
7. Select the hasplms entry.
8. Change the Access drop-down list from Custom to Allow.
9. Click Apply then click OK.

McAfee SecurityCenter

1. Open the McAfee SecurityCenter
2. Click on the Advanced Menu option at the bottom left of the screen.
3. Click on the Configure button on the left of the screen.
4. Click on the Internet & Network option.
5. Click on the Advanced... button. The Firewall window will open.
6. Click on Program Permissions option.
7. Select the Aladdin HASP License Manager Service entry.
8. Click the Grant Full Access option from the Action section in the bottom right of the screen.

ZoneAlarm

1. Open ZoneAlarm.
2. Click on the Program Control menu on the left of the screen.
3. Click on the Programs tab on the top right of the screen.
4. Right click on all the question marks (?) symbols for the Aladdin HASP License Manager entry; select Allow from the context menu.

Panda Internet Security 2007

1. Open Panda
2. Within the Security protection section; click on the Settings... button. Another dialog box will open.
3. Click on the Firewall button on the left of the screen.
4. In the "Programs with access to the network" section; click on the Settings... button.
5. Select the Aladdin HASP License Manager Service.
6. Click on the Communication drop-down list
7. Select "Inbound and Outbound" from the list.
8. Click Close.
9. Click OK
10. Restart your computer.

McAfee 2005/2006

1. Right-click the McAfee icon in the system tray.
2. Left-click the Personal Firewall. This will open the Security Window.
3. Click Internet Applications from the left column.
4. Find hasplms.exe/HASP License Manager Service under Application Name. Highlight by clicking on hasplms.exe/HASP License Manager Service
5. In the lower right hand corner, click "Allow Full Access".
6. Exit this window.

Norton 2005/2006

1. Open Norton Internet Security. The Norton Internet Security windows will open.
2. Click the Status & Settings option if you are not already on that screen.
3. Click the Personal Firewall setting. The right hand pane will give more options for the Personal Firewall setting.
4. Click the Configure button. A new Norton Internet Security window will open.
5. Click the Programs tab.
6. In the Manual Program Control section, scroll down the list until you see hasplms.exe.
7. Click on the drop-down arrow in the Internet Access column.
8. Choose the Permit All option.
9. Click the OK button. This will close the 2nd Norton Internet Security windows.
10. Close the first Norton Internet Security window.

This error is given when Anti-Virus / Firewall software is preventing the Aladdin HASP (dongle) software communicating with the dongle. This may cause the dongle to flash.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

This error is given when attempting to update the Aladdin HASP (dongle) firmware to the version required by 4D Embroidery System 8.1 or later.

This is due to the connection being blocked, normally by Anti-Virus / Firewall software.

For further information on manually configuring Anti-Virus / Firewall software see HD010

After re-configuring the Anti-Virus / Firewall software :-

When updating to 4D Embroidery Software 8.1 re-run the 8.1 Update and then run the 4D Embroidery System

When installing 4D Embroidery Software 8.1 CD/DVD, browse to the Technical\Dongle Driver on the CD/ DVD, run the FirmwareUpdate.exe (click the Apply update button) and then run the 4D Embroidery System

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.

Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.

Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer SE Interactive Designer screen. All embroideries and lettering currently on the screen are saved in the .vp3 file. Files can be saved to the Designer SE memory, to a connected USB Embroidery Stick or a connected computer.

Thread Colors

If a file that does not have full thread definitions is loaded on the Interactive Designer screen and then saved in .vp3 format, colors may be saved with only the RGB value. If the file is later opened in the 4D Embroidery System, attempting to change such a thread color will give the message that it is undefined: "Could not find the chosen thread in your database. Matching to closest thread in yy". It will be automatically converted to the nearest thread color in the Import Thread Range (yy) set in 4D Configure.

Embroidery Positions

The positions of embroideries in the currently selected hoop are also saved in the .vp3 file. When the embroidery is re-opened on the Interactive Designer screen, the positions are restored. However, the positioning is different than the 4D Embroidery System. When an embroidery (.vp3) saved from the Designer SE is loaded in 4D Embroidery, it will be positioned so that the start of the embroidery is in the center of the hoop.

On the Designer SE, the embroidery positions are restored when a .vp3 is loaded, as shown here:(The cross was added to show the center of the hoop. It is not shown on the Interactive Designer screen.)

In 4D Embroidery, the .vp3 is loaded so that the start point is in the center of the hoop, as shown here:

Thread Color Representation

When true 4D Embroidery System embroidery files in .vp3 format are displayed on the Interactive Designer screen, the thread colors are displayed correctly according to the first color in the thread definition (some threads have multiple colors in the thread definition). However, the thread type and weight is not used. This means the following:

• Variegated threads are displayed in the first color in the thread definition
• All thread types are displayed as if they are rayon, so, for example, metallic effects will not be seen
• Threads are displayed with the same thread weight, which is approximately equivalent to 40 weight

Interactive Designer Screen Display of Colors

While the Interactive Designer screen can display the thread colors correctly according to their RGB (red, green, blue) values, some colors may still appear different than they do on a computer monitor. This is because of the inherent differences in the displays themselves. The same colors can even look different on two identical monitors if their brightness, contrast and color settings are different.

Thread Names

Thread names from .vp3 embroidery files are shown on the Designer SE as the first four characters of the thread range abbreviation, the thread weight and thread number.

No thread range, thread weight or manufacturer's thread number is shown for other file types as this information is not present in other file types. The only exception is for .vip embroideries, which shows the thread range for each color in the embroidery. This applies when opening embroideries on the machine in their native format, rather than sending them from the 4D Embroidery System.

Thread Conversion

Embroideries other than .vp3 are converted to .vp3 when they are sent from the 4D Embroidery System. When .vip embroideries are converted, the equivalent thread ranges are used. For all other embroidery file formats, the threads are converted to the nearest matching color from the Import Thread Range chosen in 4D Configure.

It is also possible, however, to open embroideries directly by browsing the computer from the machine, and to open embroideries that have been placed on the USB Embroidery Stick. In this case, the embroideries are opened in their original format. The thread colors will be displayed in the RGB colors used by the file format. The color changes are numbered and no thread range or thread number information is shown. The only exception is for .vip embroideries, which show the thread ranges for colors in the embroidery. To see the thread numbers in a .vip embroidery, send the embroidery from the 4D Embroidery System.

Saving Embroideries from the Designer SE Interactive Designer Screen

Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer SE Interactive Designer screen. All embroideries and lettering currently on the screen are saved in the .vp3 file. Files can be saved to the Designer SE memory, a connected USB Embroidery Stick or a connected computer.

Errors from Undefined Thread Colors in Embroideries Saved from the Interactive Designer Screen

When a file that does not have full thread definitions is loaded on the Interactive Designer screen and then saved in .vp3 format, each color will be saved with only the RGB value (this assumes that colors have not been changed on the Interactive Designer screen). If the file is later opened in the 4D Embroidery System, attempting to change such a thread color will give the message that it is undefined and it will be automatically converted to the nearest thread color in the Import Thread Range set in 4D Configure.

Changing Thread Colors to Available Thread Shades

A fixed set of 64 thread shades from the Sulky Rayon 40 range is available for changing colors in the Designer SE, as follows:

• 1005 Black
• 1240 Smokey Gray
• 1219 Gray
• 1327 Dk. Whisper Gray
• 1001 Bright White
• 1082 Ecru
• 1128 Dk. Ecru
• 1266 Toast
  
  
• 1173 Med. Army Green
• 1156 Lt. Army Green
• 1211 Lt. Khaki
• 1229 Lt. Putty
• 1063 Pale Yellow-Green
• 1061 Pale Yellow
• 1135 Pastel Yellow
• 1023 Yellow
  
  
• 1079 Emerald Green
• 1278 Bright Green
• 1274 Nile Green
• 1100 Lt. Grass Green
• 1331 Pale Green
• 1104 Pastel Yellow-Green
• 1332 Deep Chartreuse
• 1177 Avocado
  
  
• 1550 Desert Cactus
• 1551 Ocean Aqua
• 1288 Aqua
• 1560 Marine Aqua
• 1045 Lt. Teal
• 1204 Pastel Jade
• 1205 Med. Jade
• 1206 Dark Jade
  
  
• 1042 Blue Ink
• 1293 Deep Nassau Blue
• 0572 Blue Ribbon
• 1226 Dk. Periwinkle
• 1165 Lt. Sky Blue
• 1248 Med. Pastel Blue
• 1196 Blue
• 1096 Dk. Turquoise
  
  
• 1554 Purple Passion
• 1192 Fuchsia
• 1033 Dk. Orchid
• 1080 Orchid
• 1111 Pastel Orchid
• 1254 Dusty Lavender
• 1561 Deep Hyacinth
• 1194 Lt. Purple
  
  
• 1263 Red Jubilee
• 1037 Lt. Red
• 1317 Poppy
• 1019 Peach
• 1068 Pink Tint
• 1064 Pale Peach
• 1154 Coral
• 1034 Burgundy
  
  
• 1058 Tawny Brown
• 1056 Med. Tawny Tan
• 0621 Sunset
• 1021 Maple
• 0568 Cinnamon
• 1333 Sunflower Gold
• 1065 Orange Yellow
• 1185 Golden Yellow

If a color in an embroidery is changed to one of these colors, the .vp3 embroidery file will contain the full thread definition for that color when the embroidery is saved from the Interactive Designer screen. This will be displayed and identified correctly if it is loaded into a 4D Embroidery System module.

Thread Color Representation

When true 4D Embroidery System embroidery files in .vp3 format are displayed on the Ultimate Interactive screen, the thread colors are displayed correctly according to the first color in the thread definition (some threads have multiple colors in the thread definition). However, the thread type and weight is not used. This means the following:

• All thread types are displayed as if they are rayon, so, for example, metallic effects will not be seen
• Threads are displayed with the same thread weight, which is approximately equivalent to 40 weight

Ultimate Interactive Screen Display of Colors

While the Ultimate Interactive screen can display the thread colors correctly according to their RGB (red, green, blue) values, some colors may still appear different than they do on a computer monitor. This is because of the inherent differences in the displays themselves. The same colors can even look different on two identical monitors if their brightness, contrast and color settings are different.

Thread Names

Thread names from .vp3 embroidery files are shown on the Designer Diamond as the first four characters of the thread range abbreviation, the thread weight and thread number.

No thread range, thread weight or manufacturer's thread number is shown for other file types as this information is not present in other file types. The only exception is for .vip embroideries, which shows the thread range for each color in the embroidery. This applies when opening embroideries on the machine in their native format, rather than sending them from the 4D Embroidery System.

Thread Conversion

Embroideries other than .vp3 are converted to .vp3 when they are sent from the 4D Embroidery System. When .vip embroideries are converted, the equivalent thread ranges are used. For all other embroidery file formats, the threads are converted to the nearest matching color from the Import Thread Range chosen in 4D Configure.

It is also possible, however, to open embroideries directly by browsing the computer from the machine, and to open embroideries that have been placed on the USB Embroidery Stick. In this case, the embroideries are opened in their original format. The thread colors will be displayed in the RGB colors used by the file format. The color changes are numbered and no thread range or thread number information is shown. The only exception is for .vip embroideries, which show the thread ranges for colors in the embroidery. To see the thread numbers in a .vip embroidery, send the embroidery from the 4D Embroidery System.

Saving Embroideries from the Designer Diamond Ultimate Interactive Screen

Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the Designer Diamond Ultimate Interactive Screen. All embroideries and lettering currently on the screen are saved in the .vp3 file. Files can be saved to the Designer Diamond memory, a connected USB Embroidery Stick or a connected computer.

Errors from Undefined Thread Colors in Embroideries Saved from the Ultimate Interactive Screen

When a file that does not have full thread definitions is loaded on the Ultimate Interactive screen and then saved in .vp3 format, each color will be saved with only the RGB value (this assumes that colors have not been changed on the Ultimate Interactive screen). If the file is later opened in the 4D Embroidery System, attempting to change such a thread color will give the message that it is undefined and it will be automatically converted to the nearest thread color in the Import Thread Range set in 4D Configure.

Changing Thread Colors to Available Thread Shades

A fixed set of 64 thread shades from the Sulky Rayon 40 range is available for changing colors in the Designer Diamond, as follows:

• 2296 Black
• 2217 Twilight
• 2731 Gull
• 2539 Chrome
• 2297 Snow White
• 2335 Ivory
• 2298 Taupe
• 2478 Light Cocoa
  
  
• 2544 Desert Cactus
• 2545 Cypress
• 2221 Willow
• 2241 Palm Leaf
• 2316 Celery
• 2557 Yellow
• 2264 Chinese Yellow
• 2462 Sunflower
  
  
• 2208 Dark Green
• 2579 Vibrant Green
• 2738 Pro Erin
• 2555 Pastel Green
• 2318 Pale Green
• 2547 Pebblestone
• 2279 Spruce
• 2457 Green Dust
  
  
• 2607 TH Green
• 2515 Bluestone
• 2518 Indian Ocean Blue
• 2452 Green Pearl
• 2310 Mint Julep
• 2313 Sprite
• 2617 Pro Twinkle
• 2309 Teal
  
  
• 2439 Blue Ribbon
• 2437 Empire Blue
• 2527 Soldier Blue
• 2614 Pro Lusty Blue
• 2300 Ice Blue
• 2239 Sky Blue
• 2533 Ozone
• 2577 Wonder Blue
  
  
• 2490 Plum Wine
• 2500 New Berry
• 2424 Cachet
• 2588 Mid Lilac
• 2243 Light Pink
• 2286 Tulip
• 2287 Mauve
• 2288 Iris
  
  
• 2263 Foxy Red
• 2420 Tuxedo Red
• 2467 Orangeade
• 2253 Flesh Pink
• 2413 Flesh
• 2377 Bisque
• 2237 Carnation
• 2504 Cherrystone
  
  
• 2629 Pro Walnut
• 2489 Wicker
• 2518 Old Dark Tex Orange
• 2289 Rust
• 2231 Toast
• 2331 Mustard
• 2409 Yellow Mist
• 2396 Brite Yellow

If a color in an embroidery is changed to one of these colors, the .vp3 embroidery file will contain the full thread definition for that color when the embroidery is saved from the Ultimate Interactive screen. This will be displayed and identified correctly if it is loaded into a 4D Embroidery System module.

When choosing colors from the Brother Poly Satin 50 thread range a few colors will appear different on the machine screen when the file is saved to a .pes format. The colors that are affected are shown in the table.

When a design is read back, the RGB values for the thread colors are converted to the nearest thread from the Import Thread Range set in 4D Configure.

The following warning may appear when trying to change a color in old .vp3 files that were created using the Brother Poly Satin 50 thread table before the release of the 4D Embroidery System:

• "The color xx has been found in your database, but the thread color is not exactly the same."

This is due to an adjustment in the RGB values of the thread range.

You can obtain a USB Cable Kit from your dealer that will connect your Pfaff creative 2170/2144/2140 directly to your computer.

Alternatively, you may prefer to obtain a USB Serial Adapter, which adds a serial port to your computer by plugging it into a USB port.

Embroidery Machines

The Grand Hoop may be used with the following embroidery machines:

• creative 2134/2124
• creative 2170/2144/2140

Software

If you have a creative 2170/2144/2140 embroidery machine, the firmware version must be 01.03.03 or later.

There is no machine firmware requirement for the creative 2134/2124 embroidery machine.

Embroidery Unit Calibration

For optimal results, the embroidery unit must be mechanically calibrated. This will already have been done for machines purchased from August 2004 onwards. If you purchased your machine before this date, take your embroidery unit to your dealer for mechanical calibration.

It is possible that, over time, the mechanical calibration will need repeating. If you start to have difficulty matching the A and B side stitch outs, take the embroidery unit to your dealer for re-calibration.

In order to see stitch font characters in the 4D software; you will first need to transform them from sequences into stitches:

1. Put your creative vision into Embroidery Mode.
2. Select the stitch font text.
3. Click on the Stitch Creator button on your Pfaff creative vision machine.
4. The following message will appear - "The selected sequence will be transformed to a set of stitches. Do you want to proceed?"
5. Click on the √[Tick] button. You will be taken into the Stitch Creator screen.
6. Go back to Embroidery Mode.
7. Multi-Select everything on the screen.
8. Save the design as a stitch file.

You will now be able to see all the stitch font characters in the 4D software.

Thread Color Representation

When true 4D Embroidery System embroidery files in .vp3 format are displayed on the High Definition (HD) screen, the thread colors are displayed correctly according to the first color in the thread definition (some threads have multiple colors in the thread definition). However, the thread type and weight is not used. This means the following:

• All thread types are displayed as if they are rayon, so, for example, metallic effects will not be seen
• Threads are displayed with the same thread weight, which is approximately equivalent to 40 weight

HD Screen Display of Colors

While the HD screen can display the thread colors correctly according to their RGB (red, green, blue) values, some colors may still appear different than they do on a computer monitor. This is because of the inherent differences in the displays themselves. The same colors can even look different on two identical monitors if their brightness, contrast and color settings are different.

Thread Names

Thread names from .vp3 embroidery files are shown on the creative vision as the first four characters of the thread range abbreviation, the thread weight and thread number.

No thread range, thread weight or manufacturer's thread number is shown for other file types as this information is not present in other file types. The only exception is for .vip embroideries, which shows the thread range for each color in the embroidery. This applies when opening embroideries on the machine in their native format, rather than sending them from the 4D Embroidery System.

Thread Conversion

Embroideries other than .vp3 are converted to .vp3 when they are sent from the 4D Embroidery System. When .vip embroideries are converted, the equivalent thread ranges are used. For all other embroidery file formats, the threads are converted to the nearest matching color from the Import Thread Range chosen in 4D Configure.

It is also possible, however, to open embroideries directly by browsing the computer from the machine, and to open embroideries that have been placed on the USB Embroidery Stick. In this case, the embroideries are opened in their original format. The thread colors will be displayed in the RGB colors used by the file format. The color changes are numbered and no thread range or thread number information is shown. The only exception is for .vip embroideries, which show the thread ranges for colors in the embroidery. To see the thread numbers in a .vip embroidery, send the embroidery from the 4D Embroidery System.

Saving Embroideries from the creative vision HD Screen

Embroideries are always saved in Husqvarna Viking / Pfaff .vp3 format from the creative vision HD Screen. All embroideries and lettering currently on the screen are saved in the .vp3 file. Files can be saved to the creative vision memory, a connected USB Embroidery Stick or a connected computer.

Errors from Undefined Thread Colors in Embroideries Saved from the HD Screen

When a file that does not have full thread definitions is loaded on the HD screen and then saved in .vp3 format, each color will be saved with only the RGB value (this assumes that colors have not been changed on the HD screen). If the file is later opened in the 4D Embroidery System, attempting to change such a thread color will give the message that it is undefined and it will be automatically converted to the nearest thread color in the Import Thread Range set in 4D Configure.

Changing Thread Colors to Available Thread Shades

A fixed set of 64 thread shades from the Sulky Rayon 40 range is available for changing colors in the Pfaff creative vision, as follows:

• 2296 Black
• 2217 Twilight
• 2731 Gull
• 2539 Chrome
• 2297 Snow White
• 2335 Ivory
• 2298 Taupe
• 2478 Light Cocoa
  
  
• 2544 Desert Cactus
• 2545 Cypress
• 2221 Willow
• 2241 Palm Leaf
• 2316 Celery
• 2557 Yellow
• 2264 Chinese Yellow
• 2462 Sunflower
  
  
• 2208 Dark Green
• 2579 Vibrant Green
• 2738 Pro Erin
• 2555 Pastel Green
• 2318 Pale Green
• 2547 Pebblestone
• 2279 Spruce
• 2457 Green Dust
  
  
• 2607 TH Green
• 2515 Bluestone
• 2518 Indian Ocean Blue
• 2452 Green Pearl
• 2310 Mint Julep
• 2313 Sprite
• 2617 Pro Twinkle
• 2309 Teal
  
  
• 2439 Blue Ribbon
• 2437 Empire Blue
• 2527 Soldier Blue
• 2614 Pro Lusty Blue
• 2300 Ice Blue
• 2239 Sky Blue
• 2533 Ozone
• 2577 Wonder Blue
  
  
• 2490 Plum Wine
• 2500 New Berry
• 2424 Cachet
• 2588 Mid Lilac
• 2243 Light Pink
• 2286 Tulip
• 2287 Mauve
• 2288 Iris
  
  
• 2263 Foxy Red
• 2420 Tuxedo Red
• 2467 Orangeade
• 2253 Flesh Pink
• 2413 Flesh
• 2377 Bisque
• 2237 Carnation
• 2504 Cherrystone
  
  
• 2629 Pro Walnut
• 2489 Wicker
• 2518 Old Dark Tex Orange
• 2289 Rust
• 2231 Toast
• 2331 Mustard
• 2409 Yellow Mist
• 2396 Brite Yellow

If a color in an embroidery is changed to one of these colors, the .vp3 embroidery file will contain the full thread definition for that color when the embroidery is saved from the HD screen. This will be displayed and identified correctly if it is loaded into a 4D Embroidery System module.

The pen must be close to the drawing surface of the drawing tablet, but not touching, when you press the right-click button on the pen. If the mouse pointer is moving as you move the pen, then you are close enough to the tablet to use the right-click button.

The information provided with the drawing tablet indicates that is recommended to have the tip of the pen within 5mm of the drawing surface when using the button on the pen.

Also, the mouse pointer must be over the work area (drawing area) on the 4D screen when you right-click to cancel a function or see a popup menu.

If the right-click button on the pen still has no effect, it is likely that the button has been re-assigned to a different function in the tablet setup utility. Start the tablet setup utility and ensure the button is assigned to the right-click function.

The CD provided with the 4D Inspira Drawing Kit contains a tutorial about the graphics tablet. To start the tutorial:

1. Insert the CD into your computer. The menu of options on the CD should appear. (If it does not, browse to the CD and double-click the 'Menu.exe' file.)
2. Click the 'Install Tablet or Run Tutorials' option.
3. Click the 'Tutorial' option and the tutorial will start.

If desired, for additional information, also select the 'User's Manual' option on this menu.

The installation program will by default put the embroidery system onto drive C:.

The drive letter that the embroidery system will install to is shown during the install and can be changed by the user.

The drive or partition that the embroidery system is installed to will make no difference to its operation.

Your icon association is set up during installation. You will have to re-install.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.

If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).

If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.

If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.

When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

This error will appear if you do not have any 4D Embroidery Software programs installed; and you try to install the 4D Embroidery System 8.1 Program Update.

You will only need to install the 4D Embroidery System 8.1 Program Update after installing any version 8.0 of 4D Embroidery Software.

In the event that you have already installed your software; the Product License Code can be retrieved by using the 4D Product License Code Extractor utility in the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.

1. Open Windows Explorer.
2. Browse to the \Technical\License Codes folder of your 4D Embroidery System (8.1 or above) CD/DVD.
3. Follow the instructions in the 4D License Code Extractor.rtf file.

If you have lost your Product License Code sheet AND you do not have access to the computer that the software was installed on; you should contact Software Support, who will be able to retrieve your Product License Code from your record in the VSM Software Product Registration Database.

Please note that Software Support will only be able to retrieve this information if you had previously registered your software.

The Homegroup folder is a new folder within Windows 7. 4D Organizer is incorrectly interpreting the information when clicking on these folders. Install the 4D Embroidery System 8.31 Update to resolve this issue

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007.

When under Windows 7 in 4D Organizer, a file is selected to convert to BMP (or PNG); you receive the "Error – unable to create file" message.

Installing the 4D Embroidery System 8.31 Update will resolve this issue.

This update requires the 8.3 Update to be already installed on your computer.

For more information on using Smart Update, please refer to CC007.

The .hta file association on your computer has become linked with Notepad.

Please take the steps below to change the file association so that it opens as expected:

1. Open Windows Explorer.
2. Browse to the C:\4DEmbroidery\System\Utilities folder
3. Right click on the Registration.hta file.
4. Choose the Open With option. The Open With dialog box will open.
5. Click on the Browse button. Another dialog box will open.
6. Browse to the C:\Windows\System32 folder.
7. Double click on the mshta.exe file; depending on computer setup, the .exe extension may not show.
8. Now back at the initial dialog box with "Microsoft ® HTML Application host" selected; place a checkmark in the "Always use the selected program to open this kind of file" option.
9. Click OK.
10. From now on, the Registration, Smart Update and Dongle Activation should work correctly.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card. Wait until the first module has finished writing and then try again.

This message appears if there is no disk inserted in the floppy disk drive of your computer when you select the Send To function.

This message appears if the disk inserted in the floppy disk drive of your computer when you select the Send To function is write-protected.

This message appears if a 720K floppy disk is inserted in the floppy disk drive of your computer when you select the Send To function. Replace with a 1.44MB disk.

This message appears if the d-Card Reader/Writer is not connected correctly to a USB port of your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no d-Card inserted in the d-Card Reader/Writer when you select the Send To function.

This message appears if a Husqvarna Viking read-only Embroidery d-Card is inserted in the d-Card Reader/ Writer when you select Send To; replace with a Personal d-Card.

This message appears if the Personal d-Card placed in the d-Card Reader/Writer contains a program that can update your Husqvarna Viking Designer II sewing machine software. If you do not wish to update at this time, click OK to continue the Send To procedure. The update program will be erased when the embroideries are written to the d-Card.

This message appears if the Reader/Writer is not connected correctly to your computer when you select the Send To function. Refer to the hardware installation guide for more details.

This message appears if there is no Embroidery Card inserted in the Reader/Writer when you select the Send To function.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if the Husqvarna Viking Designer SE is not connected correctly to a USB port of your computer when you select the Send To function. The error message will appear after trying to connect for 2 seconds. Plug in or turn on the embroidery machine, then click OK.

This message will appear if you attempt to send a font when another 4D Embroidery System module is already part way through sending to the same machine. Wait until the first module has finished writing and then try again.

This message may appear if there is a communication error while sending a font. Check the cable connections and the settings in 4D Configure. Ensure the Designer SE Communication module is started and try again.

This message appears if you attempt to send a font and the Designer SE Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Designer SE Communication button. Ensure the system tray icon shows that communication is established and try again.

This message will appear if there is no USB Embroidery Stick connected to your computer when you use the Send To function.

This message will appear if there is a problem when attempting to save an embroidery on a connected USB Embroidery Stick. For example, if there is not enough room on the USB Embroidery Stick. If you are sure that you have enough space on your USB Embroidery Stick, restart your computer and try again.

This message appears if the embroidery you are trying to send is larger than the dimensions that will fit in the optional Mega Hoop (150x360mm).

This message will appear if more than one USB Embroidery Stick is detected. You must disconnect one of the USB Embroidery Sticks to continue.

This message will appear if do not have a Designer I USB Embroidery Stick attached to your computer. For example, perhaps you have attached a Designer SE USB Embroidery Stick. Either attach a Designer I USB Embroidery Stick to your computer, or attach an unformatted USB stick and prepare it with Format USB Embroidery Stick in 4D Disk Manager USB.

This message will appear if you attempt to send an embroidery with a very large stitch count, such that it is too large to fit on one disk. Use 4D Design Aligner to split the embroidery and stitch it out in sections.

These are the most likely situations in which this message will appear:

• The USB storage device is write protected. Correct this by removing the write protection or using a different USB storage device.
• There was an interruption while formatting, such as disconnecting the USB storage device. Correct this by ensuring the USB storage device is properly connected and use Format USB Embroidery Stick in 4D Disk Manager USB again.

This can happen if you have a similar USB storage device connected to your computer. Most USB storage devices use a generic connection method, and such devices look the same to the Send To function as the USB Embroidery Stick. Before using Send To again, check any such USB storage devices and ensure that the file called '# send.vp3' does not appear in any of their root folders.

The send file is saved on the first USB storage device that already has the send file or has any vp3 files. If none are found, the first available USB storage device is used.

If this is the first time you have used Send To with your USB Embroidery Stick, it is possible that the embroidery has been stored on an alternative USB storage device.

1. Connect your USB Embroidery Stick to your computer, then use 4D Organizer (or Windows® Explorer) to browse the root folders of your USB storage devices for a file called '# send.vp3'.
2. If this file exists on any device other than your USB Embroidery Stick, move it to the root folder on your USB Embroidery Stick.

Send To should now work correctly when you have your USB Embroidery Stick connected.

This message appears if the top or bottom thread is broken in the Huskygram/POEM/EU embroidery machine. Rethread or thread a new bobbin, then restart.

This message appears if either the top or the hook cover is open in the Huskygram/POEM/EU embroidery machine. Close the cover, then restart.

Occasionally a Huskygram/POEM/EU machine will switch on in the wrong state and will not accept data. If so switch the Huskygram/POEM/EU off and then back on.

It could be that a setting on your computer AND User Account Control (UAC) is causing this issue.

You should not have this error when you send designs to the USB Embroidery Stick - if it is already configured in 4D Configure.

User Account Control can also affect the running of Smart Update. See CC015.

UAC is a security element of Windows® Vista which will ask user interaction before continuing with procedures that may *potentially* lead to security breaches.

If you are comfortable in doing so (and you understand the consequences of turning off UAC), you may want to try turning off UAC and trying to communicate again.

To find out how to turn off UAC:

1. Start up your Windows® Vista computer.
2. Click on the Start menu.
3. Click on the Help and Support option.
4. Type UAC into the Search box and press ENTER on your keyboard.
5. The Search Results should give an entry for "Turn User Account Control on or off". Click it.
6. Follow the on-screen instructions.

Alternatively, if you would rather not turn off User Account Control; you can take the following steps:

1. Close all 4D modules.
2. Open Windows Explorer.
3. Browse to the C:\4DEmbroidery folder.
4. Right click on the SendToMachine.exe file (depending how your computer is setup, you may not see the .exe extension).
5. Click on the Properties option. The SendToMachine.exe Properties box will appear.
6. Click on the Compatibility tab.
7. Near the bottom box, place a checkmark in the "Run this program as an administrator" option.
8. Click OK.
9. Use Send 1 (or Send 2) to send a design to your embroidery machine. A User Account Control message will appear.
10. Click Allow to permit the design to be sent to your embroidery machine.

The User Account Control message will appear each time you use Send 1 (or Send 2) to send a design to your embroidery machine.

This message will appear if you attempt to send an embroidery when another 4D Embroidery System module is already part way through sending an embroidery to the same card or machine. Wait until the first module has finished writing and then try again.

This message will appear if any part of the Send To system is missing or corrupt. Shut down your computer. Then start it and try again. If the message appears again, you may need to reinstall the 4D Embroidery System.

This message will appear if you attempt to send an embroidery, but there is no embroidery loaded so no stitches can be sent. Load the desired embroidery and try again.

Open the 4D Configure setup utility. On the Send 1 or Send 2 tab, check that the correct option is selected for your embroidery machine, Reader/Writer or card station. For example, if your device uses a Com port, ensure the correct Com port is selected.

This message appears if the embroidery machine is not connected correctly to a USB port of your computer when you select the Send To function. The error message will appear after trying to connect for 2 seconds. Plug in or turn on the embroidery machine, then click OK.

This message may appear if there is a communication error while sending a font. Check the cable connections and the settings in 4D Configure. Ensure the Embroidery Machine Communication module is started and try again.

This message appears if you attempt to send a font and the Embroidery Machine Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Embroidery Machine Communication button. Ensure the system tray icon shows that communication is established and try again.

This message appears if you attempt to send embroideries and the Embroidery Machine Communication module is not running.

Start 4D Configure. Click a Send tab, then click the Husqvarna Viking machine tab. Click the Embroidery Machine Communication button. Ensure the system tray icon shows that communication is established and try again.

This message appears if you attempt to send embroideries and one of the Embroidery Machine Communication module, 4D Organizer or Send To module has an earlier and incompatible version than the other(s). Ensure your embroidery machine is attached to a USB port of your computer.

1. Start 4D Configure.
2. On the System tab, click the Smart Update button and follow the on-screen instructions to check for later versions of one of the modules.

You must have registered your machine before using Smart Update.

• For information on machine registration, see HA005.
• For information on Smart Update, see CC007.

If your computer is Windows® Vista 64-bit, you should be using the CC007.

These drivers will only work on Windows® Vista 64-bit computers. Use the steps below to find out if your computer is 32-bit or 64-bit Windows® Vista.

1. Click on the Start menu
2. Right-click on the Computer option.
3. Click the Properties option from the bottom of the list. A 'System information' screen will appear.

The 'System type:' setting will tell you whether you have a 32-bit or 64-bit version of the Windows® Vista operating system.